Thank you for taking the time to share your rating on Expedia.We look forward to welcoming you backBest wishes

Dear GuestThank you for your lovely review! We’re delighted to learn that you have enjoyed your stay and hope to welcome you back in the near future.The Dunalastair Hotel Suites Team

Dear LinneaThank you for your lovely review! We’re delighted to learn that you have enjoyed your stay and hope to welcome you back in the near future.The Dunalastair Hotel Suites Team

Dear CarolinThank you for your lovely review! We’re delighted to learn that you have enjoyed your stay and hope to welcome you back in the near future.The Dunalastair Hotel Suites Team

Dear MartinThank you for your lovely review! It was a pleasure to share it with the team.We’re delighted to learn that you have enjoyed your stay and hope to welcome you back in the near future.The Dunalastair Hotel Suites Team

We really appreciate you your lovely feedback and looking forward to welcoming you again at Dunalastair Hotel SUites.

Thank you for your review and looking forward to welcoming you again at Dunalastair Hotel Suites

Hello BrianThank you for taking time to leave us this lovely review.We are really delighted that you got the service that we pride ourselves of providing. Hope to be welcoming you soon to Dunalastair Hotel Suites.Front of Hosue Manager

Hello StuartThank you and appreciate you leaving us a 10/10 review.We are delighted that your stay was perfect and looking forward to welcoming you again.

Dear ElizabethThank you very much for such a lovely review, which we all truly appreciate. Have a wonderful Christmas and we hope it won't be too long until we have the chance of welcoming you back to Dunalastair. Best wishesAnnieFront of House Manager

Dear MichaelThank you so much for your "Excellent" review. Extremely kind of you and I have passed on to all concerned. Best wishesAnnieFront of House Manager

Dear CatherineThank you so much for a lovely review and sharing your experience. We would love to have the pleasure of welcoming you back in the future and in the meantime, trust this message finds you safe and well. Best wishesAnnieFront of House Manager

Good evening Andrea and thank you very much for taking the time to review your recent visit with us.Delighted to learn you enjoyed your time and we very much hope to welcome you back in the near future. In the meantime, I have passed your comments on to the team members who are all extremely grateful.I trust this message finds you well.Best wishesAnnieFront of House Manager

Hi LukeThank you for a lovely review and for the 5/5 score. Very much appreciated from a small independent hotel.We hope to welcoming you back in the near future.Best wishesAnnieFront of House & Events Manager

Dear ElaineThank you so much for taking the time to share your opinion of Dunalastair Hotel following your visit recently.It is indeed fair to say that our checkin time is 4.00pm and if our guests arrive earlier from mid-afternoon, we would always allow access to the rooms, if they are available. However, you arrived at 11.00am, whilst our guests were still checking out, so my colleagues were quite right to advise that access was not available in the morning. It is a shame to learn that you chose to sleep in your car, especially after relaxing in our lounge beforehand. You would of course have been welcome to stay until your room was ready. You are quite correct that we take reservations for breakfast on busy mornings such as Sunday as we had a full house the night before. You would not have been asked to make a breakfast reservation for Monday, as that was a quieter morning. In terms of the breakfast availability I am a little confused as the buffet is replenished as items begin to reduce so why you opted for toast only, is a great shame and a little confusing. In ending, thank you once again for sharing your experience as this in turn, has allowed me to provide a fair and concise response from the hotel. In the meantime, we trust the remainder of your vacation is enjoyable. Best wishes.

Dear MorganThank you very much for reviewing your recent visit which is much appreciated. We are delighted you enjoyed your time with us and hope to be welcoming you again at some point in the future. Best wishesAnnie

Thank you for the lovely 10/10 review Vikki - very much appreciated. We hope to be welcoming you back again in the future.Best wishesAnnieFront of House & Events Manager

Dear DavidThank you so much for your kind review and delighted you enjoyed your time with us. I have passed your kind comments on to the Team and we are all very grateful for these. In the meantime, I trust this message finds you well and we hope to have the pleasure of welcoming you back in the future. Best wishesAnnieFront of House Manager

Dear MichelleThank you for your review which is very much appreciated. I have passed this on to the team who are all very grateful.In the meantime, we hope you had a safe journey home and also, that we have the pleasure of welcoming you again in the future. Best wishesAnnieFront of House Manager

Dear JohnI do hope you had a lovely time whilst residing with us and we hope to have the pleasure of welcoming you back in the future. Best wishesAnnieFront of House Manager

Dear JamesThank you very much for your review and I am delighted that you overall, enjoyed your time with us. In terms of the windows in your bedroom. The hotel dates back to 1871 so when redesigning the hotel, we had the most beautiful building to work with and design our bedrooms around the unique layout and design of the property. In terms of paying for breakfast, I see you actually booked through Expedia on a room only basis, so breakfast would have been chargeable whether continental or cooked was chosen. Please speak to Expedia directly as there was obviously a little confusion from that end on what package you had chosen. In ending, I am glad that overall you had a lovely time us and trust this message finds you well.Best wishesAnnieFront of House Manager

Dear StevenHow lovely to learn that you decided to return to Dunalastair after 20 years and I am quite sure the changes must have been quite remarkable. I am delighted you enjoyed your time with us and although we are fairly remote, we are indeed positioned in one of the most beautiful parts of Scotland with easy access to all major cities, which is always a bonus. In ending, thank you once again for taking the time to review and we hope to have the pleasure of welcoming you again in the future. Best wishesAnnieFront of House Manager

Dear MarkThank you so much for the time taken to review your visit to Dunalastair Hotel Suites, which is truly appreciated. We're delighted you had a lovel time with us and following on from that, have shared your comments with our Team who are all extremely grateful.I do hope we have the pleasure of welcoming you back to the hotel at some point in the not too distant future. In the meantime, I trust this message finds you safe and well.Best wishesAnnie Front of House Manager

Dear Ms Margaret,We are grateful for your review. We work hard to deliver excellent standards of accommodation and outstanding service and reading feedback makes it all the more rewarding.We look forward to welcoming you back before too long.Kind regards,Front of House Team

Dear Anonumous,Thank you for your review and we are sorry that you find the accmmodation underwhelming based on the images posted. We wish you had brought this to our attention as we would have moved you to a different room if this was a problem. We try to maintain the highest standards possible and we appreciate the note. Our maintainance team will look into this as a matter of urgency.Kind regards,AnnieFront of House Manager

Dear BrandonThank you so much for your update! Really appreciated. We look forward to welcoming you back. Best wishes

We note your review and would like to make the following observations. We do appreciate constructive feedback, positive or otherwise and where we get it wrong will accept and apologise. We will always strive to learn from lapses within our operation that do unfortunately happen on rare occasions. However, we refuse to accept blackmail in whatever form it takes.You indicated to our duty manager during your stay that trash was left in your bathroom bin but you were unwilling to allow us to come and remove it. Our housekeeping team are highly trained and it would have been extremely unusual for this to happen however we note it is humanly possible albeit our rooms are double checked by two supervisors and apologised to you. You requested that you and your partner will like two free double measures of Belvedere Vodka for the inconvenience to which the duty manager obliged by way of a gesture.You returned the following day to inform the duty manager that your suite door was not closed properly after the cleaners have been to service your suite. The duty manager explained that we have automatic door closers in each of our doors and this is highly unusual. We offered to review CCTV but you insisted that it would not be necessary however you will like another two double measures of Belvedere Vodka complimentary for the inconvenience. Sadly, we had to decline your request this time on the basis that we do not feel such a request is justifiable and CCTV did support our decision. You threatened to place a negative review on Expedia if we do not oblige.We have not received any emails from you at our London Group Head Office as we have a policy of responding to all emails within 24hrs.It is a shame and most inaccurate that such a blackmailing and misleading review is allowed to exist on this platform without much by way of checks and certification. That said, we are confident Expedia readers will come to their own individual conclusions.Kind regards,Fiona

Dear KirstiThank you for taking the time to sharing your rating following your recent visit.I am sorry to hear you felt we merited a 5/5. Would you mind email me directly at the hotel so that we can understand further where the shortfalls were? I do hope to hear from you soon Kirsti. Best wishes

Dear TsuanThank you so much for your 5/5 review. We very much appreciate it and hope we have the pleasure of welcoming you back again very soon. Best wishes

Dear GeraldineThank you for your lovely 5/5 review and for your kinds remarks. We hope to be welcoming you back again very soon. Best wishes

Dear Cats,We thank you for your review and appreciate your feedback. I have shared this with the entire team and will ensure we take onboard your comments as we always strive to improve our product and offering.We thank you again and look forward to welcoming you back.Kind regards,AnnieFront of House Manager

Sehr geehrter Herr Frank,Vielen Dank für Ihre freundlichen Worte über unser Hotel und unsere Mitarbeiter. Es ist eine große Freude, Ihre Kommentare zu lesen.Wir freuen uns sehr, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüße,AnnieFront-of-House-Manager

Dear Ms Janet,Thank you for your kind rating of our hotel, we really do appreciate it.Kind regards,AnnieFront of House Manager

Dear Mr Michael,We appreciate your time and are grateful for your wonderful rating of our small hotel here in the Highlands.We look forward to welcoming you back in the not so distant future.Kind regards,AnnieFront of House Manager

Thank you for your review! We're thrilled to hear that you found our location quiet, peaceful, and beautiful. Our team works hard to maintain a serene environment for our guests to enjoy. We're also glad to hear that you enjoyed the hiking trails and appreciate the natural beauty of the area. We hope to welcome you back again in the future for another peaceful and enjoyable experience. Thank you for choosing the Dunalastair!

Dear Janet,Thank you so much for taking the time to share your wonderful experience at Dunalastair with us! We are absolutely thrilled to hear that you had such an enjoyable stay and that our modern décor, comfortable rooms, excellent restaurant, and attentive staff all contributed to making your stay truly memorable.We look forward to welcoming you back to Dunalastair in the near future. Best regards,

Hello Frank,Thank you so much so taking the time to leave such a positive review and for the 10 out of 10 score- its much appreciated.We do hope that we can welcome you back to the hotel in the near future.BestJo

Hello Anne Marie,Thank you for taking the time to leave a review of your recent stay with the hotel. I'm sorry to hear that you felt the housekeeping standards could have been improved, I've fed this back to the team onsite to ensure that the necessary changes are action.I do hope that this won't deter you from visiting us again in the near future.Best