Dear Azra,It is our pleasure to learn you've enjoyed your recent visit and that your experience was positive.We look forward to welcoming you during your next visit to the Mexican Caribbean.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Charles Wayne,Thank you for sharing your experience of your recent stay at The Royal Haciendas.We're thrilled to hear that you encountered very friendly people during your stay! Our team takes great pride in providing warm and welcoming service to all our guests.We're delighted that you loved the views from our resort. It's always wonderful to know that our guests appreciate the beauty of their surroundings.Thank you again for your kind words, and we look forward to welcoming you back for another fantastic experience at The Royal Haciendas!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Hermelinda,Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize that the condition of the beach did not meet your expectations.Please rest assured that we are actively assessing the best strategies for beach restoration while prioritizing the preservation of the surrounding ecosystem. In addition, we have partnered with a dedicated team to diligently clear the beach of stones, roots, and sargassum on a daily basis to ensure our guests can fully enjoy their beach experience.Furthermore, we offer a variety of non-motorized water sports as an alternative way for our guests to make the most of their time by the sea. Additionally, our main pools and swimming areas provide excellent options for those seeking aquatic relaxation.We genuinely value your feedback and hope that you will consider giving us another opportunity to exceed your expectations during your next visit to the Mexican Caribbean.Warm regards,

Dear Jeremy, Thank you for taking the time to review your recent stay at The Royal Haciendas. We're delighted to hear that you found our property to be clean and enjoyed your room. We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These optional presentations are a great way to find out about all the amenities available around the resort, as well as to find out what vacation ownership can do for the way that you and your family travel in the future. However, we understand that time spent on vacation is valuable and that these optional tours are not for everyone. Your feedback will be shared with our concierge team to ensure that our guests' preferences are respected and that interactions are conducted with warmth and professionalism. Additionally, we regret to hear that the buffet food did not meet your expectations. We strive to provide a variety of dining options to cater to all tastes, and we will certainly review your comments with our culinary team to make improvements where necessary. Thank you once again for your feedback. We value your insights as they help us to continually enhance the guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards. Josimar Amezcua Online Reputation Agent

Dear Peggy S,Thank you for sharing your experience of your recent stay at The Royal Haciendas.We truly appreciate your positive feedback regarding our property and grounds. Ensuring cleanliness and maintenance are top priorities for us, and we're delighted that you found both to be satisfactory during your stay.We hope to welcome you back for another wonderful stay in the future!

Dear Stephen,Thank you for sharing your experience of your recent stay at The Royal Hacienda.We're delighted to hear that you enjoyed your time with us and that you found the beds comfortable and the room well kept. Your satisfaction with the quality of our food is greatly appreciated, and we take note of your feedback regarding variety, which we will use to improve our offerings.Ensuring that our guests are happy with their dining experience is important to us, and we're pleased that we could address the lobster matter promptly.It's wonderful to hear that you enjoyed our pools, activities, and beaches. We understand the importance of maintaining a pristine beach environment, and we appreciate your understanding regarding the erosion issue.Your compliments regarding our staff's service mean a lot to us. We're thrilled that you found their service to be some of the best you've experienced, and we appreciate your feedback about smiling more. We'll share your kind words with our team to ensure that we continue to provide exceptional service with a smile.Thank you once again for choosing The Royal Hacienda. We hope to welcome you back for another enjoyable stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Sunny,Thank you for taking the time to review your recent stay at The Royal Haciendas.We're sorry to hear that the beach conditions and dining options did not meet your expectations. Your comments are valuable to us as they help us to identify areas for improvement.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for a better experience in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Merwan,Thank you for taking the time to post about our resort.Our staff is constantly striving to make sure that our guests have the best vacation experience possible and we always encourage our guests to let us know right away about any issues that they encounter in order to make their stay better.That’s why the appropriate follow-up will be conducted by our Guest Services Manager who will reach out to you to learn more about your experience during your stay.We are a company that is known for hard-working employees who try to provide the best for our customers' vacations and who try to solve any issues and comply with requests they may have during their stay.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.

Dear Jordan,Thank you for taking the time to review your recent stay at The Royal Haciendas.We're delighted to hear that your 5-year-old enjoyed our kids club. However, we apologize for any inconvenience caused by the slow service you experienced. Providing efficient and prompt service is a priority for us, and we regret that we did not meet your expectations in this regard.Your feedback will be shared with our team to address any areas needing improvement, and we appreciate your insights as they help us to continually enhance the guest experience.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent