Thank you for choosing Starfish Resort Tobago for your Tobago vacation, and for posting your review.We do apologize for the issue with the leak with the sink, and though our records shows no report was made our Maintenance was sent to examine and resolve any issues. It is unfortunate and we apologize profusely that the consistency with our service delivery was not executed by all members of our team. This is a concern to us and while overall customer service rating for the period of your stay was 89%, this will be addressed with respective department managers. The warmth of our service is the essence of what we do well, so steps will be taken.Once again, thank you for the opportunity and bringing this to our attention. RegardsLeslie

We do apologize for the inconvenience caused having to wait longer than expected for your room. This has been addressed with our Housekeeper and Front Office Manager to better manage the room stock especially when we have unforeseen call outs. It is unfortunate that you felt that there was not enough variety in the food offering. We offer a full breakfast, lunch and dinner buffet with a combination of both local and international dishes, along with D'Bay Grill a la carte (offering 17 options). We also offer for the afternoon tea snack a combination of pastries ans savoury options. That said, nonetheless, your comments will still be shared with our ChefRegardsLeslie

It is wonderful to read that you had a pleasurable stay and had the amazing experience of seeing the turtles come up directly in front of the hotel to lay their eggs.Your suggestion to place mats on the patios will be implemented. The Service Provider has been contacted about the issues with some of the television channels. It is great to read that you had a great stay, and we would like to thank you for the opportunity.RegardsLeslie

It is wonderful to read that you and your family had a pleasurable stay with us.It was indeed our pleasure to offer our products and services to you and your family.RegardsLeslie

Thank you for taking the time to post your rating on your stay. The score obviously suggests that we were able to deliver on our promise of a clean environment, good food, and warm and friendly service in the most amazing beach resort location. It is wonderful to know that you had a pleasurable stay, and we do hope your experience will influence a return visit. RegardsLeslie

It is gratifying to know that your stay with us was a pleasurable one, and we were able to deliver on our promise of a clean environment, good food, and warm and friendly service in the most amazing beach resort location in Tobago. We would like to thank you for your loyalty and for choosing Starfish Tobago Resort as one of your preferred resorts in Tobago. It is wonderful to read that you will definitely return, and this only serves to boost our efforts and confidence to continue doing the correct things consistently. RegardsLeslie

It is wonderful to read that you had a wonderful mainly due to the level of friendliness from our team. We would like to thank you and to assure you that your sentiments will be shared with the team, which serves as one of our motivational tool to maintain and improve what we do well. RegardsLeslie

Thank you for choosing Starfish Tobago Resort and for posting your review. We would like to thank you for acknowledging the aspects in which we do well and highlighting where we need to improve or were not to your satisfaction. Your comments will be addressed with the respective department managers to ensure the areas where we fell below are attended to.Regards,Leslie

Thank you for choosing Starfish Tobago Resort and for taking the time to rate your stay and share your review. Based on your score, it is obvious that our products and services were satisfactory to you. Once again, thank you for the opportunity afforded, and we do hope that your experience will influence a return visit, so we will warmly welcome you.Regards,Leslie

Thank you for taking the time to post your rating as it relates to your recent stay with us. Based on your score, it suggests that you had a pleasurable experience. Once again, thank you, and we hope we will be afforded another opportunity on your return visit. RegardsLeslie

Thank you for taking the time to post your rating on your stay. The score obviously suggests that there were some things we got correct and others that need improvement. This will be shared with our team to work on the areas where we could do better. RegardsLeslie

Thank you for taking the time for posting your rating on your recent stay with us. It is obvious based on your score that you enjoyed and we would like to thank you for the opportunity. RegardsLeslie

Thank you for taking the time to post your rating of your stay. The score suggests that we did not meet your satisfaction level, and for this, we apologize. We will use this with our team to work on the areas that need improvement. RegardsLeslie

Thank you for posting your very high score and review, which clearly suggests that our team delivered on our promise of a clean environment, good food, friendly service, and being offered in the most amazing beach location. This will serve to encourage our team to hold the line for the standards we push so hard to achieve consistently. Once again, thank you, and we do look forward to your return visit. Regards,Leslie

Thank you for choosing Starfish Tobago Resort for your Tobago vacation and for taking the time to rate your stay. Based on the score, it suggests that we did not deliver our best, in your opinion, and we do apologize for that. Nonetheless, we will continue with our efforts to make the necessary improvements.Regards,Leslie

Thank you for posting your review and rating on what the hotel offers, and we will use your comments to guide our efforts in the various departments to influence the necessary improvements.For clarification, we do cater to vegetarians and vegans once it is brought to our attention. Our Chef will meet with the guest to plan a particular menu offering based on guest preferences. The issue with stray dogs on the beach, in particular, is one the hotel has been working with the local animal shelter to sort out. We are caught between a rock and a hard place, with hotel guests encouraging the dogs by feeding and petting them. The hotel will continue in its efforts to keep the dogs off the beach. Once again, thank you for taking the time post your review.RegardsLeslie

Thank you for taking the time to rate the products and services we offer. We will continue to work on the improvements necessary.RegardsLeslie

We would agree that the hotel is not of a modern structure and design, and albeit it offers a true 80/90 Caribbean hotel charm, and we are working to improve where necessary. It is unfortunate that the food on offer did not meet your expectations, and for this, we apologize. Despite the overall rating for that period being 87.6% with regards to customer satisfaction, we will work with our Chef and his team to see where improvements can be made.RegardsLeslie

Thank you for taking the time to post your rating of your stay as it relates to the products and services we offer. Based on your score, it suggests that we did not meet your satisfaction and may have fallen below the standards we have established. We will use your rating as a yard stick to guide and influence our efforts to improve our products and services.RegardsLeslie

We, as the service deliverers (management and employees), are saddened and disappointed that we let you down, our valued repeat customer.We would admit we did have a few challenges, and these have been discussed and put into focus to address them to avoid repeating them.For this, we apologize profusely for falling below our customary standard, and given the fact that you have experienced when we deliver as per standard, we hope you will reconsider and afford us another opportunity to prove we can do better and do it consistently.Once again, thank you for sharing your comments, which have been shared with the team to refocus on the standards set, but more importantly, please accept our sincere apologies for falling short.RegardsLeslie

Clearly, the efforts of our team were very impactful on your recent stay with us, and we want to thank you for posting such a high score as your rating of the products and services on offer.Your comments and score will be shared with our team as encouragement to stay focused on delivering on our promise: good food, a clean environment, and warm and friendly service in the best beach resort location.Once again, thank you.RegardsLeslie

Thank you for taking the time to share your very high rating based on your experience with our products and services. We will use your score as continuing motivation for our team to maintain the things we do perfectly and focus a lot more on improving where necessary. RegardsLeslie

It is wonderful to read that your return visit was a pleasant one. Thank you for acknowledging and appreciating the minor improvements as we continue in our efforts to improve the products and services we offer.RegardsLeslie

Thank you for taking the time to post your score as your overall rating of your stay with us. Based on your score, it would suggest that you had a pleasant stay with us, and we would like to thank you for the opportunity afforded to us.We do hope we will get an opportunity to serve you in the not-too-distant future.RegardsLeslie

Thank you for taking the time out to post a score for your overall rating of the hotel.Having reviewed the Guest Comment Form filled out before your departure, it certainly does not match your rating. Your scores on the GCF are as follows:- Overall stay: 5 out of 5- Reception: 5 out of 5- Accommodation: 5 out of 5- Breakfast: 5 out of 5- Pool: 5 out of 5So it seems odd that your rating above is 1 out of 5. It would be appreciated if you could resubmit your score on how you rate your stay with us.RegardsLeslie

Thank you for taking the time to share your rating on your stay with us, which obviously suggests we got the majority right. This will only serve to continuously motivate our team to work hard at attaining the excellence we strive for. Once again, thank you for the opportunity afforded.RegardsLeslie

Thank you for the very high score, even though you felt the food was a little on the salty side. This will be addressed with our Chef and his team.We will continue in our effort to maintain the standards that will keep us in good stead. RegardsLeslie

We do appreciate you taking the time to post your score as the overall rating you gave for your recent stay with us.This score certainly suggests that you had a pleasant stay with us, and we would like to thank you for affording us the opportunity to offer our products and services to you.Once again, thank you, and we look forward to your return visit.RegardsLeslie

It concerns us to know that we failed to deliver on our promise, and for this, we apologize profusely. We are capable and have done better; nonetheless, these issues will be addressed with our respective department managers to ensure this is used to guide their actions in ensuring that the standards are maintained consistently.RegardsLeslie

Thank you for taking the time to post your rating and share a review of your experience with our products and services.It is wonderful to know that you were pleased with what was offered, especially the aspects highlighted in your review.Once again, thank you for the opportunity to serve you.RegardsLeslie

Thank you for choosing Starfish Tobago Resort, for taking the time to post your score, and for sharing a review of your stay.It is concerning to read that you did not feel the warmth and courtesies from our team because you were not on the All-Inclusive package. We do apologize if that is the way you felt, because we do pride our service on receiving and treating all our guests with the same warmth and courtesies, irrespective of the package booked. Nonetheless, we will have our line managers pay closer attention to ensure that the standards set are not compromised.Once again, thank you for sharing your review, which will serve to guide our actions in ensuring there is consistency in the customer service offered.RegardsLeslie

Thank you for taking the time to post your overall rating and review of your stay with us. Based on the score and comments, it is obvious that we were able to deliver on our promise of fresh food, quality, tasty and variety. Once again, thank you for affording us the opportunity and we certainly hope that this experience will influence your return visit. Regards Leslie

We do apologize for the discomfort experienced upon check-in; however, the delay was mainly because the payment had to be made at the resort on check-in. This is the initial and follow-up information received from Expedia. Once this was sorted out, you were issued your room. The hotel policy clearly states that all reservations must come with confirmed payment before or on arrival at the resort. So based on all of the above, you were not charged twice for your stay.We do apologize for the lack of WiFi access, which is caused by weaker signal strength in some of the rooms. This is presently being addressed with the service provider to have this sorted out.The issue you mentioned about the water quality is correct, but unfortunately, this was the water being supplied by WASA at the time, not only to the hotel but to the general community. Hence, later, we had to shut off the lines coming from WASA and open our reserve tanks.The issue highlighted with the plumbing was investigated and proven to be true. We would like to apologize for the lack of attention to detail on the part of our maintenance team. This has been addressed very firmly with our Maintenance Supervisor. For clarification, the hotel does not offer cashing services at the food and beverage outlets to control payments. Hence, just like all international hotels, a standard deposit is taken on arrival to cover any incidental charges incurred. In your case, there was no deposit taken, so there was no credit facility.While we do apologize for not meeting the requirements of your vegetarian needs, we also express our surprise that the products were not made available to you, especially if you had brought to our attention that you are vegetarian.We do offer room service at a minimum charge; however, when guests are having meals in the restaurant, we do encourage them that all meals taken in the restaurant must be consumed in the restaurant.Once again, we would like to thank you for the opportunity and apologize for any inconvenience and discomfort experienced.Regards,Leslie

Thank you for posting your review and for rating your stay with us.We do apologize for the issue with WiFi, which is caused by the weaker signal strength in some rooms, and we are working with the service provider to have this sorted out.The issue with the level of coolness during the day in the upper-floor rooms is mainly due to the extreme heat wave we are still experiencing in the region.Thank you for affording us the opportunity.RegardsLeslie

Thank you for taking the time to post your review. We would like apologize cause it seems obvious that we failed to deliver the level of product and service hat we should. We have taken on board all the less than perfect aspects highlighted and these will be addressed with our respective department managers. Regards,Leslie

We note your comments of discomfort and we do apologize profusely, because the old toilet seat is unacceptable and will be sorted immediately. The issue with the floor being wet may be caused if the air condition was left on with the door/s open causing condensation. Once again, we do apologize for the shortcomings and thank for sharing your review which only served to guide our efforts in maintaining the standards we do well and improve where we fall sort. RegardsLeslie

Thank you for taking the time to post your rating of your stay with us, and based on the score it suggests that you were satisfied with certain aspects of the products and services we offer. As well, we take the score to also suggest that there are areas of improvement that may be needed, and we want to assure you we are working assiduously, especially on the immediate, and have plans to deal with the others that may fall in the category of medium to long terms. Regards Leslie

Thank you for your feedback - we appreciate the time and we are pleased to read you enjoyed your stay. We are truly blessed with location and views! to see you again soon

Thank you for affording us the opportunity to offer our products and services, and for taking the time to share your review.Based on your comments it seems obvious that we delivered on our promise of a clean and well maintained environment, good food, warm and friendly staff, set in the most amazing beach resort location. We do hope this experience will influence a return visit where we can warmly welcome you and extend the customary Repeaters courtesies. RegardsLeslie

Thank you for choosing Starfish Tobago Resort, and posting your review.It is wonderful to read that our impact on your stay was incredible and will influence your return visit. Thank you for the opportunity afforded and we certainly look forward to your return visit. Regards,Leslie

Thank you for taking time to post your brief review and for rating your overall stay. Based on the score it would suggest that you were pleased with certain aspects of what we offer, but there may be areas where we can do better, and we will continue in our efforts to improve where necessary.Regards,Leslie