Terrass/Patio
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Recensioner av Haven Hotel

4 out of 5
Haven Hotel
161 Banks Road, Poole, England

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 308 av 889 recensioner" "
8 - Bra i betyg. 355 av 889 recensioner" "
6 - Okej i betyg. 130 av 889 recensioner" "
4 - Dåligt i betyg. 62 av 889 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 889 recensioner" "

8,6/10

Renlighet

8,2/10

Personal och service

7,6/10

Bekvämligheter

7,4/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet
Ingen koll hos städpers som knackade på innan vi checkat ut. När vi beställt två kycklingrätter kom de sen ut och sade att det bara fanns i ingredienser till en portion. Slitet, orenoverat med separata varm- o varmvattenkranar. Rymliga rum, fina badmöjligheter. Dyrt.
Bodde här 2 nätter i juli 2019

6/10 Okej

Mats

Bodde här 1 natt i juli 2017

8/10 Bra

Anna, Sverige

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sol och bad
Hotellet ligger precis vid stranden. Härliga solsängar vid poolområdet. Extra plus för sköna sängar.

8/10 Bra

Bertil Linde, Sverige

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Tejpat fönster, ingen utsikt, Jätte dålig säng
Service, personal och mat mycket bra. Litet rum med dålig sang. Pool området är slitet men rent. Vattnet I poolen bra ca 20 grader varmt.

10/10 Fantastiskt

ian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great winter getaway.

10/10 Fantastiskt

DAVID

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A maz ing
So nice. We will definitely be coming back
What a view
Makes breakfast even better
So relaxing
An amazing break
Bodde här 2 nätter i oktober 2023
Svar från Mark Gregory (Deputy General Manager) 30 okt. 2023
Thank you very much for your kind comments, we look forward to welcoming you back next year.

10/10 Fantastiskt

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect location
What a charming hotel in a perfect location with amazing views of the Poole harbour entrance. Great food and a lovely bar with panoramic windows.
Bodde här 1 natt i oktober 2023
Svar från Mark Gregory (Deputy General Manager) 30 okt. 2023
Thank you for your kind comments, we look forward to welcoming you back next year.

10/10 Fantastiskt

Julie

Bodde här 2 nätter i oktober 2023
Svar från Mark Gregory (Deputy General Manager) 20 okt. 2023
Thank you for your feedback

8/10 Bra

Adam

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Mark Gregory (Deputy General Manager) 20 okt. 2023
Thank you for your feedback

10/10 Fantastiskt

Janice

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från Mark Gregory (Deputy General Manager) 11 okt. 2023
Thank you for your feedback

8/10 Bra

June

Gillade: Renlighet, personal och service och rummets bekvämlighet
We booked a deluxe room and expected a full sea view and balcony but we’re put in a side room. Breakfast was fine but choice at dinner was quite poor
Bodde här 4 nätter i oktober 2023
Svar från Mark Gregory (Deputy General Manager) 8 okt. 2023
Thank you for your feedback. I am sorry to learn of your disappointment with your room and the dinner menu. The sea view and harbour view rooms with balconies are separate categories from the double deluxe rooms which do not have sea views.

4/10 Dåligt

David

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Personal och service
For £250 a night go elsewhere
Felt like a scene from cocoon. The female receptionist was curt to the point of rudeness. Walls in bedroom paper thin, so neighbour disagreements and crying children kept me up. The room was just an enlarged premier inn room, no style very plain and view was over the car park.
Bodde här 2 nätter i september 2023
Svar från Mark Gregory (Deputy General Manager) 6 okt. 2023
Thank you for your feedback

8/10 Bra

dawn

Bodde här 2 nätter i september 2023
Svar från Mark Gregory (Deputy General Manager) 27 sep. 2023
Thank you for your feedback

6/10 Okej

Ross

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Property was good, however I specifically requested a room near a lift or on the ground floor, as my wife has difficulty in walking any distance .Was not informed that this was not possible, and was given a room furthest from the stairs/lift (Room 135) This left my wife in a lot of pain and discomfort on a daily basis. We should have been informed of this, that being the case we would have cancelled the booking.
Bodde här 3 nätter i september 2023
Svar från Mark Gregory (Deputy General Manager) 23 sep. 2023
Please accept my apologies for the discomfort your wife endured during her stay. You should have been informed by the booking agent and by our reservations team that our standard double rooms are at the rear of the property and so not close to the lift and also that we do not have any bedrooms on the ground floor. Where possible we would always try to upgrade anyone with specific needs but unfortunately on this occasion our high occupancy did not allow for this.

10/10 Fantastiskt

Kevin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Mark Gregory (Deputy General Manager) 13 sep. 2023
Thank you for your feedback

8/10 Bra

Margie

Bodde här 2 nätter i september 2023
Svar från Mark Gregory (Deputy General Manager) 13 sep. 2023
Thank you for your feedback

6/10 Okej

Carlene, Reading

Reste med sin partner
Gillade inte: Boendets skick och faciliteter
Property quite run down for 4star, no AC and safe in the room. One very old lift was broken on arrival. No birthday welcome
Bodde här 1 natt i september 2023
Svar från Mark Gregory (Deputy General Manager) 13 sep. 2023
Hi Ms Butcher,I am sorry our hotel did not live up to your expectations. Only our harbour or seaview rooms have air conditioning and safes. I apologise for the inconvenience of the lift being out of service for a short period. If the booking agency had notified us of your birthday we would have put a card and home made chocolates in your room.

10/10 Fantastiskt

Toshiko

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel looked and felt cleaner than before. Perhaps some renovation had been done during Covid. The location is perfect for hiking, swimming, walking and relaxing. Will come again.
Bodde här 2 nätter i september 2023
Svar från Mark Gregory (Deputy General Manager) 13 sep. 2023
Thank you for your feedback. We have recently finished refurnishing our public areas and refurbishing 70 of our guest bedrooms. We look foward to welcoming you back in due course.

8/10 Bra

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i september 2023
Svar från Mark Gregory (Deputy General Manager) 13 sep. 2023
Thank you for your feedback

6/10 Okej

Katja

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Wonderful location and beautiful views. the quality of the rooms/bathrooms are not a 4 star though. Staff was VERY friendly and helpful.
Bodde här 2 nätter i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 13 sep. 2023
Thank you for your feedback

4/10 Dåligt

Rebecca

Reste med familj och småbarn
Gillade: Bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
Property is run down. Our room was very tired and worn and more like a 2 star. It’s such a beautiful location and the lounges etc are stunning. Needs a full refurbishment. Staff on reception and breakfast very grumpy and a bit room. Pool staff good.
Bodde här 2 nätter i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 13 sep. 2023
Thank you for your feedback. I am sorry to learn that you were disappointed with your room as we have refurbished 70 out of our 81 bedrooms in the last 3 years. In relation to the customer service you experienced please accept my apologies as we pride ourselves on providing a warm welcome and attentive service to all of our guests.

6/10 Okej

Lydia

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The hotel location was great, beautiful views and lovely staff. However, the food was awful so much so that I skipped the free breakfast the second day. The bed was uncomfortable and the overall experience was not worth the price tag it came with
Bodde här 2 nätter i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 1 sep. 2023
Thank you for your feedback. Please accept my apologies that the hotel did not meet your expectations.

4/10 Dåligt

Mark

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 1 sep. 2023
Thank you for your feedback

10/10 Fantastiskt

Jackie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
Second visit and not disappointed.. room was fantastic .. balcony looking over the harbour .. within minutes of arriving we were poolside .. heated pool is lovely and views across the bay are stunning … the staff are friendly and helpful
Bodde här 3 nätter i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 22 aug. 2023
Thank you very much for your feedback. We look forward to welcoming you back in due course

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 22 aug. 2023
Thank you for your feedback

8/10 Bra

Timothy

Reste i grupp
Gillade inte: Boendets skick och faciliteter
The hotel is very dated. Reception is not well manned and the rooms were very tired.!! The food was very good in the evening.
Bodde här 2 nätter i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 22 aug. 2023
Thank you for your feedback

8/10 Bra

jason

Gillade: Renlighet och personal och service
stay for one evening and ticked all the boxes for our needs
Bodde här 1 natt i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 22 aug. 2023
Thank you for your feedback

8/10 Bra

Janette

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the hotel. Lots of lounge areas and never felt crowded. Beautiful location. Staff were excellent. Only thing i would improve is more choice in the restaurant for evening meal.
Bodde här 3 nätter i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 22 aug. 2023
Thank you for your feedback, we noted your comment about the dinner menu which will be relayed to the head chef. We look forward to welcoming you back in due course.

8/10 Bra

David

Bodde här 1 natt i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 22 aug. 2023
Thank you for your feedback

10/10 Fantastiskt

Cher

Bodde här 2 nätter i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 13 sep. 2023
Thank you for your feedback

4/10 Dåligt

Neal

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Very disappointing
The building needs updating or knocking down
Bodde här 2 nätter i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 15 aug. 2023
Thank you for your feedback, I am sorry that the hotel did not meet your expectations.

10/10 Fantastiskt

SandraAndrew

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023
Svar från Mark Gregory (Deputy General Manager) 11 aug. 2023
Thank you very much for your feedback

8/10 Bra

Tracey

Gillade: Renlighet, personal och service och rummets bekvämlighet
Good value for money. Amazing location. The only downside during our stay was the fact that the indoor pool was out of action. I would stay there again.
Bodde här 2 nätter i juli 2023
Svar från Mark Gregory (Deputy General Manager) 4 aug. 2023
Thank you for your feedback, please accept our apologies for the indoor hydropool being out of action for emergency repairs. We look forward to welcoming you back in due course

8/10 Bra

Deborah

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were discreet but available of needed.
Bodde här 3 nätter i juli 2023
Svar från Mark Gregory (Deputy General Manager) 1 aug. 2023
Thank you for your feedback

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Birthday treat
Nice hotel, classic art deco style.... beautiful lounges, friendly staff throughout our stay
Bodde här 1 natt i juli 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thank you for your feedback, we look forward to welcoming you back in due course

8/10 Bra

Nigel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Both Staff and fellow guest were so polite and positive
Bodde här 1 natt i juli 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thank you for your feedback. We look forward to welcoming you back in due course

10/10 Fantastiskt

Stephen

Bodde här 2 nätter i juli 2023
Svar från Mark Gregory (Deputy General Manager) 4 aug. 2023
Thank you for your feedback

10/10 Fantastiskt

S

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thank you for feedback, we look forward to welcoming you back in due course

8/10 Bra

Anthony

Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a seaview room and the view was fantastic. Hotel could do with updating.
Bodde här 2 nätter i juli 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
We appreciate your feedback and look forward to welcoming you back in due course

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i juli 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thank you for your feedback. We look forward to welcoming you back in due course

4/10 Dåligt

Sue

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Dungeon Room - right on the beach!
The hotel is actually quite nice, the restaurant, food and drinks are good and the view is amazing. Just DO NOT stay in the 'dungeon room' as we nicked named it. For those booking with a 3rd party organisation, they automatically put you in the worst room, no natural light except windows that open onto the hotel air conditioning plant which roars all night. They know this is a bad 'dungeon room' and if you book direct with them they automatically offer you a free upgraded room. Very disappointing - this room should be used as a store room NOT A GUEST BEDROOM. Although the room was clean and bed comfortable - think about it - people need to have fresh air and even if it is a view of the carpark it has to be better than a brick wall and air con plant roaring all night long!!!!
Bodde här 1 natt i juni 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
I am very sorry to learn of your disappointment with the bedroom you were allocated. Did you perhaps mention this to the reception team who may have been able to upgrade you if there was availability ? From your description I believe you booked a budget double which overlooks the inner courtyard. A description of these rooms is on third party websites so as not to create any false expectation. We have priced these budget rooms at 160 whereas a standard double room in the summer months is 299, which we think fairly reflects the difference in room quality. Please accept my sincere apologies for the discomfort you experienced.

10/10 Fantastiskt

Dan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thank you for your feedback

10/10 Fantastiskt

Charlie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing definitely going back
Rooms were lovely and tidy and comfortable very clean. Seaview room was amazing tea coffee facilities were good in the room and the reception was good when we asked for more milk. We ate at the restaurant. The food was really lovely and the bar was great atmosphere lovely and chilled
Bodde här 2 nätter i juni 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thank you for your kind comments. We look forward to welcoming you back in due course.

8/10 Bra

David

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Had three nights B&B Location is amazing with boats ships going past all day right by the beach and Ferry. The hotel looks a bit tired in places. The front would look a lot nicer with a few flowers in the pots. Breakfast was fine normal hotel fare. Dinner was fine although a bit pricey .Went to sister hotels for Italian and Chinese Better value. Would return to hotel due to location but would like a balcony in what was superb weather
Bodde här 3 nätter i juni 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thank you for your feedback. We look forward to welcoming you back in due course. Please ask for a harbour view or sea view balcony room when next reserving.

2/10 Väldigt dåligt

Keith, Ashtead

Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
A great location but this hotel is very tired and in need of a major refurbishment. Outrageously expensive considering the shabby condition that it is in.
Bodde här 1 natt i juni 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thank you for your feedback. We have an ongoing programme of refurbishment which includes having refurbished 73 of our 84 guest bedrooms in the last 4 years and refurnishing and recarpeting all of our lounges in the last 2 years.

6/10 Okej

Gerard

Gillade inte: Rummets bekvämlighet
Unbelievable location, but...
Amazing location. Lots of very inexperienced staff and a room like an oven.
Bodde här 2 nätter i juni 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thank you for your feedback. Please accept my apologies for your uncomfortable stay.

8/10 Bra

Samantha

Bodde här 2 nätter i juni 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thank you for your feedback

8/10 Bra

Roger

Reste med sin partner
Gillade: Renlighet och personal och service
The buildings location. Came back from dinner out at 10.30. Went into the bar for a nightcap. BAR CLOSED. Breakfast on the Terrace.
Bodde här 1 natt i juni 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thnak you for your feedback. I am very sorry to learn of your disappointment at the bar being closed at 10.30pm. On quieter days it may not be constantly manned later in the evening but there is a sign on the bar indicating to ring the bell for service. We offer drinks service to our residents 24 hours a day.

10/10 Fantastiskt

Lucy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bloody lovely
Had the best time here. Had breakfast and dinner there which was both delicious. Room was big and comfy and clean. Couldn’t ask for a better stay.
Bodde här 1 natt i juni 2023
Svar från Mark Gregory (Deputy General Manager) 28 juli 2023
Thank you for your kind comments. We look forward to welcoming you back in due course

2/10 Väldigt dåligt

Helen

Bodde här 2 nätter i maj 2023