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Recensioner av Hotel du Vin & Bistro Poole

4 out of 5
Hotel du Vin & Bistro Poole
Thames Street, Poole, England

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 347 av 574 recensioner" "
8 - Bra i betyg. 157 av 574 recensioner" "
6 - Okej i betyg. 47 av 574 recensioner" "
4 - Dåligt i betyg. 16 av 574 recensioner" "
2 - Väldigt dåligt i betyg. 7 av 574 recensioner" "

9,4/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Pontus, Göteborg

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful boutique hotel
Really nice, cool hotel. Good service, nice location a bit trick with parking

8/10 Bra

David

Reste med sin partner
Gillade: Renlighet och personal och service
The room we had (standard double) was large enough and of good quality with complimentary water. We stayed for 2 days and opted out of daily clean in place of £15 worth of drink vouchers for the bar. Staff were lovely, though there was no one around at all when we arrived at 1pm - so a poor first impression. Food was excellent. Drink prices seemed excessive tbh. Main issue was parking - they claim to have 10 spaces but realistically can get 7 cars in - no room left to open your car door to get out! Needs remarking allowing for size of modern cars. Overall a good experience in hotel, though local area looks run down and not very pleasant.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

penina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

8/10 Bra

Simon

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
I run a hospitality business, so I thought long and hard before leaving even the slightest negative feedback for this hotel. It still deserved a 4, but could so easily have been a 5. The location is superb, can’t fault that. Period building, really well presented, superb artwork, great décor, very French in character. There were however two points that really did take the shine off a £300 plus night stay. The first was the parking signage. The signs stated “Resident parking only”, the sort of sign you see at a block of flats, no mention of the hotel, so we ended up parking off site. Which left me worrying about my Land Rover all weekend. The second was the room itself. Pretty nice, TV worked, usual amenities plus a free standing bath and king size plus bed, en-suite shower room, wardrobes, tea, coffee, etc. The only real problem here is the shower did not work and the shower tray was blocked. So even if I had managed to get some heat out of it, I was in for a short shower or flood the reception below. We reported it, on our way out to dinner reservations. They promised to look into it, and to their credit offered us another room (while we were on our way out). We declined, and said “no problem but you need to sort that” On check out I again mentioned the shower. Nothing on the system, nothing logged, zip, nada, nowt. The staff were kinda dismissive of the whole situation. I’m sorry, a deluxe room for £300 plus per night and the shower doesn’t work? Really? So you get a 4*
Bodde här 1 natt i april 2024

10/10 Fantastiskt

amber

Bodde här 1 natt i mars 2024
Svar från Reception Team 25 apr. 2024
Dear Amber, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

6/10 Okej

Jane

Reste med familjen
Gillade inte: Personal och service
Disappointing experience. Hotel looking very shabby. Lunch was awful, food served before we even had drinks delivered. Food was cold. Room was uninspiring. Back to back TV’s are a bad idea! Staff seemed distracted and everything felt as though it was a huge effort for them. I didn’t expect to feel unsafe walking around the Main Street at 7.30pm. All in all a lacklustre experience.
Bodde här 1 natt i mars 2024
Svar från Daisy 18 mars 2024
Dear Jane, Thank you for taking the time to write a review following your stay at Hotel du Vin Poole. I'm disappointed to hear that you didn't enjoy your stay.If you would like to discuss your feedback further, please do not hesitate to contact me directly. I would have welcomed your feedback during your stay so we could have made your time with us more enjoyable.Kind regards,

8/10 Bra

Suzanne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Shame the car park was so small. Had to park about 10 mins away and reception staff didn’t have info on the car park (ie when we needed to pay). Other than that, all good.
Bodde här 1 natt i mars 2024
Svar från Daisy 18 mars 2024
Dear Suzanne, Thank you for taking the time to write a review following your stay at Hotel du Vin Poole. I'm glad to hear you enjoyed your stay. Due to the age and history of the Hotel, the car park is on the smaller side. Luckily there is a big carpark just behind the Hotel on the quay-front. I'm sorry this information was not shared with you.We look forward to welcoming you back to the hotel in the future.Kind regards,

6/10 Okej

Amy

Affärsresenär
Gillade: Renlighet och personal och service
The Hotel is in a great location but felt the rooms need updating and also really hard to get to the room as very narrow corridors. My room was really cold as the room itself was lovely so it was a shame as spoilt the experience.
Bodde här 1 natt i mars 2024
Svar från Daisy 18 mars 2024
Dear Amy, Thank you for taking the time to write a review following your stay at Hotel du Vin Poole. I'm sorry to hear you were not happy with your room. All of our bedrooms had a refurbishment last year.Due to the age of the building, some of the corridors can be a little narrow. Our staff would have been happy to assist with the temperature of the room during your stay.We look forward to welcoming you back to the hotel in the future.Kind regards,

8/10 Bra

James

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Charming Hotel
lovely hotel, friendly staff. Disappointing to be charged extra for car parking, and service charge automatically added to bill with extra space from gratuity. Had a room in the "Mill House" part of the hotel, so a bit small.
Bodde här 1 natt i februari 2024
Svar från Reception Team 24 feb. 2024
Dear James, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards, Reception Team

10/10 Fantastiskt

Darren

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Reception Team 24 feb. 2024
Dear Darren, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards, Reception Team

10/10 Fantastiskt

Alison

Bodde här 1 natt i februari 2024
Svar från Reception Team 19 apr. 2024
Dear Alison, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

8/10 Bra

Valerie

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Reception Team 24 feb. 2024
Dear Valerie, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Fantastiskt

DAVID

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great staff, great hotel in a great location
This was a business trip on my own. The staff are great at interaction with you which is great for a solo traveller. Claire leads the team well and get good practice appears to have rubbed of on the staff particularly the staff at breakfast and Zac on the bar. Carpark is narrow to get into and also limited small spaces so suggest the large public carpark meatballs if you're not a confident parker. Don't let that put you off the hotel though. It's very nice, breakfast is great and in a very handy location for the Quay that has plenty of bars and restaurants.
Bodde här 5 nätter i februari 2024
Svar från Reception Team 24 feb. 2024
Dear David, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards, Reception Team

8/10 Bra

Martyn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
period hotel, nicely presented. Indivdual rooms. Great Bistro. 5 starts not awarded as food left in fridge from previous occupant. Our room beautifull but let down by bathroom fan not working and shower tray blocked drain. Small details I know, but shouldn't happen in a 4 star hotel
Bodde här 1 natt i februari 2024
Svar från Reception Team 24 feb. 2024
Dear Martyn, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wonderful hotel in Poole
Fantastic stay at Hotel du Vin, Poole. Gorgeous room, lovely breakfast and really friendly staff. The bar needs Guinness on draught though 😆
Bodde här 1 natt i februari 2024
Svar från Reception Team 24 feb. 2024
Dear Paul, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Fantastiskt

Holly

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Babymoon in dog-friendly suite
We stayed here for one night for our Babymoon and we stayed in one of the dog-friendly suites. It was one of the nicest hotel rooms we have ever stayed in! They even put a dog bed, doggy bag (with a ball and dog treats in), dog bowls with mat, and a lovely welcome note in the room. The room was gorgeous and comfortable, it had a bath in the room, lovely sofa/lounge area, plenty of tea and coffee and a great big comfy bed. The service at Reception was great.
Bodde här 1 natt i februari 2024
Svar från Reception Team 24 feb. 2024
Dear Holly, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Fantastiskt

Rosie

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Reception Team 24 feb. 2024
Dear Rosie, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Fantastiskt

Courtney

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Reception Team 24 feb. 2024
Dear Courtney, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Fantastiskt

Volker

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Reception Team 24 feb. 2024
Dear Volker, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

8/10 Bra

Bruno

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Wine hotel and that is real
Was 1 night for business travel. Reception is friendly. The hotel is clean and the rooms are nice. But the nighthalls are small and you need to go stairs up, stairs down and no elevator.
Bodde här 1 natt i januari 2024
Svar från Reception Team 24 feb. 2024
Dear Bruno, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Fantastiskt

Andrew

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
10/10
Always fab, every aspect from the staff, rooms bar and restaurant are top notch
Bodde här 1 natt i januari 2024
Svar från Reception Team 24 feb. 2024
Dear Andrew, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Fantastiskt

Paul

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Thank you
Amazing friendly staff great location and quality room definitely comimg back here
Bodde här 1 natt i januari 2024
Svar från Reception Team 24 feb. 2024
Dear Paul, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

8/10 Bra

Margaret

Gillade: Bekvämligheter
Bodde här 2 nätter i januari 2024
Svar från Reception Team 24 feb. 2024
Dear Margaret, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Fantastiskt

Noirin

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Reception Team 24 feb. 2024
Dear Noirin, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Fantastiskt

Geoffrey

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Our second visit to this hotel. Staff are always very nice and helpful. Parking isn[t easy onsite but the adjacent public car park is fine. Lots of restaurants close by. Room was clean, fresh and comfortable. Breakfast was excellent on both stays.
Bodde här 1 natt i december 2023
Svar från Reception Team 24 feb. 2024
Dear Geoffrey, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lovely hotel, would recommend.
Stayed here whilst visiting family. The hotel is situated in excellent location just by the harbour. The evening meal and breakfast were both delicious, served by friendly staff. We plan to stay here again, in the near future.
Bodde här 1 natt i december 2023
Svar från Reception Team 24 feb. 2024
Dear David, Thank you for leaving such a wonderful review. We are so pleased you enjoyed your time at Hotel du Vin Poole. We can't wait to welcome you back! Kind regards,

10/10 Fantastiskt

andrew

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Helen

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Kevin

Reste med sin partner, Reste med husdjur
Our first visit to Hotel du Vin Poole and we really enjoyed our stay. Great room, lovely staff and excellent location.
Bodde här 1 natt i december 2023

4/10 Dåligt

Craig

Affärsresenär
Gillade: Renlighet
Heating in my room did not work. Provided with a small heater. Not enough to heat the room. Staff communication poor.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

FRANCESCA

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Ian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
We stayed here for the 1st time and were looked after so well. We have a small dog so were a little nervous but we need not have worried. There was a lovely table set right next to the restaurant area for us so we didn’t feel isolated. The breakfast was fab and we used the restaurant again for our evening meal which was again fab. Will look to stay again when back in the area
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staff were amazing and the hotel is beautiful. We can’t wait to go back.
Bodde här 1 natt i november 2023
Svar från Reception Team 20 nov. 2023
Thank you so much for your lovely comments and score. It was a pleasure to have you here with us. Looking forward to welcoming you here soon. Best Regards,

8/10 Bra

Sue

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Jacques

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Reception Team 18 nov. 2023
Thank you for your score. It was lovely to have you here. Looking forward to welcoming you here in the near future. Best Regards,

6/10 Okej

John

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Reception Team 18 nov. 2023
Thank you for your score. It was lovely to have you here. Looking forward to welcoming you here in the near future. Best Regards,

8/10 Bra

Paul

Reste med sin partner
Lovely property and rooms. Staff friendly and very helpful.
Bodde här 2 nätter i november 2023
Svar från Reception Team 18 nov. 2023
Thank you for your score. It was lovely to have you here. Looking forward to welcoming you here in the near future. Best Regards,

10/10 Fantastiskt

Peter

Bodde här 1 natt i oktober 2023
Svar från Reception Team 9 okt. 2023
Thank you for your score Peter. It was a pleasure to welcome you here at our Hotel. Hope to see you in the near future. Take care! Reception Team

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent tasting menu with wines at very reasonable price
Bodde här 1 natt i september 2023
Svar från Reception Team 9 okt. 2023
Thank you for your score John. It was a pleasure to welcome you here at our Hotel. Hope to see you in the near future. Take care! Reception Team

4/10 Dåligt

M

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Could be great- spoiled by lazy staff
Lovely building, quirky, really nice room. However, the bar and restaurant staff are very bad. They run the bar especially for themselves, not for their customers. Waited 15 mins for thec3 staff behind the bar to serve us at our table. Gave up, asked for help from reception, who got it sorted. All the customers in the bar had to go to the bar to get a drink! Such a shame as its a nice bar. To make matters worse had to send chicken fillets back as they were still pink and uncooked in the middle. Chef incinerated them in the microwave and had them delivered back to us. I would normally expect them to be cooked afresh. This place needs better management
Bodde här 1 natt i september 2023
Svar från Reception Manager 9 okt. 2023
Dear M. My apologies if we haven't met your expectations on this occasion. Our aim is get better on our customer service and be up to our client's expectations. I will speak with my colleagues about your experience recently./ Please do get in touch with me personally if you desire to go through more details or if you considered to come back in the near future and I then will look after your reservation. Best Regards,

4/10 Dåligt

James

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Mary Celeste
Hap hazard check-in, wacky description of where the rooms were, choice of 1 bottled beer and 1 bottled cider at the bar, no staff serving anyone half the time we were there.
Bodde här 1 natt i september 2023
Svar från Reception Team 19 sep. 2023
Our apologies for the experience you had during your stay with us. I will speak with my colleagues about your feedback in order to improve our customer's expectations. We hope to welcoming you here soon.

10/10 Fantastiskt

Steve

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff and service were very good. Room spotless but low ceiling, otherwise a perfect short stay
Bodde här 1 natt i september 2023
Svar från Reception Team 17 sep. 2023
Thank you for the lovely review Steve! We hope to see you again soon. Kind regards,

10/10 Fantastiskt

Jacqui

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel in great location with lots of choice for restaurants nearby. Food at the hotel really good but if booking inclusive dinner quite a few of the choices had supplements to be paid. Breakfast excellent.. all hot food cooked to order. Lovely outside space for eating and drinking al fresco. Very small car park at the hotel but a big pay and display car park at the back of the hotel. Would recommend.
Bodde här 2 nätter i september 2023
Svar från Reception Team 17 sep. 2023
hank you for your review Jacqui. We hope to see you at one of our hotels again! Kind regards

8/10 Bra

Leanne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023
Svar från Reception Team 17 sep. 2023
Thank you for your score Leanne. We hope to see you at one of our hotels again! Kind regards

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Well worth a stay
Beautiful hotel in a great location right by the Quay. Excellent rooms apparently all totally refurbished, super comfy beds, great breakfast & service
Bodde här 1 natt i augusti 2023
Svar från Reception Team 17 sep. 2023
hank you for your review Elisabeth. We hope to see you at one of our hotels again! Kind regards

10/10 Fantastiskt

Jake

Reste med sin partner
Gillade: Bekvämligheter
Awesome great location and good space
Bodde här 1 natt i augusti 2023
Svar från Reception Team 19 sep. 2023
Thank you so much for your feedback! Hope to welcoming you here soon.

6/10 Okej

elaine

Reste med familjen, Reste med sin partner, Reste med husdjur
Gillade: Renlighet
I liked the position of the hotel, didn’t like the fact I had to pay at least £10 to park a night or £12.70 for the main car park. The hotel was in a quiet street although the pub was very close by and there was a security light that kept constantly coming on outside our bedroom! Very annoying. Bar staff were not very attentive when we tried to get a drink, a quick “be with you soon would of been nice “ instead we was ignored. Rooms were large, but they charged £20 per night for the dog which we wasn’t aware of. Overall an average stay, which was made better for the position of the hotel.
Bodde här 2 nätter i augusti 2023
Svar från Reception Team 19 sep. 2023
Our apologies for your recent experience at our Hotel. We will make sure to pass your comments to the departments in order to improve our service. Thank you for your visit and we really hop[e to welcome you here in the near future.

8/10 Bra

Anthony

Bodde här 2 nätter i augusti 2023
Svar från Reception Team 17 sep. 2023
Thank you for your score Anthony. We hope to see you at one of our hotels again! Kind regards

8/10 Bra

Christine

A lot of stairs and corridors. Difficult to find the way to the room. Wouldn’t like to experience needing the fire exit in a hurry
Bodde här 1 natt i augusti 2023
Svar från Reception Team 19 sep. 2023
Thank you for your recent feedback about your stay at our Hotel. We hope to welcoming you here soon.

10/10 Fantastiskt

Julie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful Hotel
This is an amazing hotel. It’s a beautiful building with a fantastic bar and restaurant area. We were upgraded to a huge room with roll top bath in the room. The selection of tea and coffee in the room was amazing. The bed was so comfortable and the room was so quiet. We loved everything about this place and will definitely return.
Bodde här 1 natt i augusti 2023
Svar från Reception Team 17 sep. 2023
hank you for your review Julie. We hope to see you at one of our hotels again! Kind regards