Hotell nära Portos historiska stadsdel

"Big thanks to the personal who helped me to find my cloth which I forgot when I Ieft the city. "

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"Det var lite äldre rum, men det var bekvämt."

"Fantastiskt hotell! Alla i personalen gjorde allt de kunde för att vi skulle ha det bra. Vi bytte rum och de var extremt hjälpsamma. Under frukosten var servicen helt perfekt, personalen kom ofta ihåg vad vi brukade beställa och kom även med hjälpsamma tips. Kan högt rekommendera detta hotell!"

"This was one of the absolutely best hotels we have ever stayed at in Europe, and we have stayed at many. Everything was top notch and service was impecible. The room was amazing, the pool area fantastic with both outdoor and indoor pool and the staff was so warm and incredily friendly. I wouldn’t doubt a second to stay here again in the future…"

"Toppenläge med fräscha rum. Gångavstånd till alla sevärdheter & bron ligger bara några minuter bort. Enda nackdelen var att dängen knarrade…"

"Nice room comfortable relaxing atmosphere clean. Fantastic location. Close to San Bento train station. Nosy if you are sensitive (middle of city and lot of traffic). Pillows are too soft, I prefer firm pillows. No garderobe. One rail to hang jackets. No transfer to aeroport. Personal is nice. General feeling is good, we feel rested in mornings and cozy at evening. Tv with comedy Chanel in English. All is good. We are happy customers. "

"I unintentionally made two reservations within minutes due to what appears to have been connection issues. The hotel clerk informed me of this, and I immediately started the process of cancelling one of the rooms. Despite the fact that the bookings were made only minutes apart and that I used just one room, hotel management refused to cancel the duplicate reservation or show any flexibility. This was not an attempt to misuse the system — it was an obvious booking error that could have been resolved with basic understanding and good customer service. Instead, the hotel chose to prioritize policy over fairness. Experiences like this are a clear example of how rigid profit-driven decisions can override common sense and customer care. The stay itself was fine, but the handling of this situation left a disappointing impression and made the experience feel unnecessarily rigid."

"Nice, clean, modern and spacious room. Breakfast was excellent! Reception employees were very professional and helpful. Good location with easy access to Douro river walk and other attractions. If I need a hotel in Porto again, I would definitely choose Hilton Gaia again! Thank you for a very nice experience :-)"