Headline
Spacious apartment in perfect location with lovely proprietors, but serious issues with heat and hot water caused illness
Review content
While it was a bit challenging to find this apartment, we were pleased when we finally were able to get it. Cat was very helpful at virtually guiding us to the right door and lockbox. However, we entered into a beautiful apartment at night with no heat and it was about 32 degrees Fahrenheit and raining outside. Cat was sweet and came right over to help us, but unfortunately she didn’t know how to turn it on and we ended up having to sleep the night in the freezing cold. Cat did bring space heaters for us which helped, but my daughter got sick with a cough and cold due to the severe cold temperatures. Someone came the next day and fixed the heat, but that morning, the hot water wasn’t working anywhere in the house. We had to leave without showers (and my daughter feeling ill) and someone came during the day and fixed the hot water. When we arrived back home that afternoon, sweet Cat had left us a sorry note and some gifts to express her remorse for the situation. While we think the world of cat and the quick response to our issues, for the price we were paying, the home should have been heated before we arrived and the proprietor/helper should be more knowledgeable about the property. We are grateful for the kindness, but my daughter is very sick now and we spent an evening freezing and a morning without hot water which is really un