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Recensioner av Andaz Prague - a Concept by Hyatt

5 out of 5
Andaz Prague - a Concept by Hyatt
Senovazne Namesti 976/31, Prague

Recensioner

9,4

Enastående

10 - Fantastiskt i betyg. 47 av 59 recensioner" "
8 - Bra i betyg. 5 av 59 recensioner" "
6 - Okej i betyg. 4 av 59 recensioner" "
4 - Dåligt i betyg. 2 av 59 recensioner" "
2 - Väldigt dåligt i betyg. 1 av 59 recensioner" "

9,8/10

Renlighet

9,4/10

Personal och service

9,8/10

Bekvämligheter

9,8/10

Boendets skick och faciliteter

9,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jason, Aventura

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice high end hotel with very good breakfast
Bodde här 2 nätter i maj 2024

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023

10/10 Fantastiskt

ahsan, Alexandria

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Newer property with impeccable service.
Bodde här 1 natt i februari 2024
Svar från Andaz Team 24 feb. 2024
Dear Ahsan, Thank you very much for your rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

4/10 Dåligt

CHRISTINA

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
I arrived and my room wasn't ready for the 3PM check-in time, and wasn't ready until about 3:30. The next morning I ordered room service for breakfast, but the room service department was unavailable, so I had to leave my order with the front desk. After about 45mins of not receiving anything, I called the room service department again, to which they advised me that they never received the order. I then called the front desk to report this, and they told me that they had in fact put the order in. So it turned into this whole "he said, she said" ordeal that resulted in me losing an hour of my time. This is a beautiful hotel, but the service is far from what you'd expect from a 5 star hotel. I was pretty disappointed with my stay, and for the price I paid, I regret not staying at one of the more established fine hotels.
Bodde här 3 nätter i januari 2024
Svar från Hotel Management 1 feb. 2024
Dear CHRISTINA, thank you very much for your rating and review. We are sad to read you were not satisfied during your recent stay with us. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan. Nevertheless, we still hope to welcome you soon again. Thank you again and kind regards, Your Andaz Prague Team

8/10 Bra

Charisse

Bodde här 1 natt i december 2023
Svar från Hotel Management 1 feb. 2024
Dear Charisse, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

6/10 Okej

DEOK KO

Bodde här 2 nätter i december 2023
Svar från Hotel Management 1 feb. 2024
Dear DEOK KO, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

6/10 Okej

innovox

Gillade: Renlighet, personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
작은 불편들이 꽤 있음.
체크인 및 다른 서비스들은 괜찮았습니다. 하지만 룸안에 전화기는 불량이였으며, 교체를 요청했어도 바뀌지 않았습니다. 샤워기는 수압이 너무 약해 확인해 보니, 이음새 부분에 물이 새고 있었습니다. 그런 작은 불편함이 여럿 있었던 호텔이였습니다.
Bodde här 1 natt i december 2023
Svar från Hotel Management 1 feb. 2024
Dear innovox, thank you very much for your rating and review. We are sad to read you were not satisfied during your recent stay with us. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan. Nevertheless, we still hope to welcome you soon again. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Peter

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Booked 2 twin beds, received a king bed instead, but did receive free breakfasts each day, and a late checkout as compensation. Nice hotel.
Bodde här 2 nätter i december 2023
Svar från Hotel Management 1 feb. 2024
Dear Peter, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Hyun Suk

Bodde här 2 nätter i december 2023
Svar från Hotel Management 1 feb. 2024
Dear Hyun Suk, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Keren

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing!!!
Bodde här 2 nätter i november 2023
Svar från Hotel Management 1 feb. 2024
Dear Keren, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
This was our first time in Prague and the location of the Hôtel was outstanding. We have traveled all around the world and I have to say The Andaz hotel rates with the best of them.
Bodde här 3 nätter i november 2023
Svar från Hotel Management 1 feb. 2024
Dear Guest, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

6/10 Okej

David

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only problem with this hotel is that the rear of the property abuts the tram line which causes a substantial vibration for the rooms in back. Street cars run 24/7, during peak hours they run every 30 seconds to 2 minutes. If you’re room is in the front the hotel is excellent.
Bodde här 3 nätter i augusti 2023
Svar från Hotel Management 1 feb. 2024
Dear David, thank you very much for your rating and review. We are very happy to know that you enjoyed your stay with us, please rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan and will make note of your preference for a room facing the other side of the building, we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Xu, RICHMOND HILL

Love this hotel
Bodde här 3 nätter i augusti 2023
Svar från Hotel Management 1 feb. 2024
Dear Xu, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Baljinder

Bodde här 3 nätter i juli 2023
Svar från Hotel Management 1 feb. 2024
Dear Baljinder, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

ALEXIS

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2023
Svar från Iuliia Eremina 9 juli 2023
Dear Alexis, Thank you for your review. It will be our pleasure to welcome you again at Andaz Prague. Sincerely, Assistant Front Office ManagerIuliia Eremina

6/10 Okej

Walter

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I did not like that there was no business Center.
Bodde här 3 nätter i juni 2023
Svar från Hotel Management 1 feb. 2024
Dear Walter, thank you very much for your rating and review. We are very happy to know that you enjoyed your stay with us, please rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

8/10 Bra

hua

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
杰出的服务，非常棒的入住体验。
炎热天气，从CHECK IN 开始送上冰凉的咖啡，到取车外出为每位客人带上的瓶装水，到免费的下午茶非常贴心的服务。酒店设施也非常清洁。客房服务也非常及时到位。 非常棒的入住体验。 唯一的遗憾是check out 非常早，没有时间询问是否可以加入Andaz的会员。
Bodde här 3 nätter i juni 2023
Svar från Hotel Management 1 feb. 2024
Dear hua, thank you very much for your rating and review. We are very happy to know that you enjoyed your stay with us, please rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Kyeong ahn

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i juni 2023
Svar från Hotel Management 1 feb. 2024
Dear kyeongahn, thank you very much for your positive rating once again. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Jean

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i juni 2023
Svar från Hotel Management 1 feb. 2024
Dear Jean, thank you very much for your positive rating once again. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

kyeongahn

Bodde här 2 nätter i juni 2023
Svar från Hotel Management 1 feb. 2024
Dear kyeongahn, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Kristy-Lee

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This is a very unique hotel, the decoration is wonderful. The location is fantastic, just outside of the old town so it is nice and quiet, but in a very walkable location. There is a tram stop outside and only a few minutes walk to central train station. Staff were so helpful.
Bodde här 3 nätter i juni 2023
Svar från Hotel Management 1 feb. 2024
Dear Kristy-Lee, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

4/10 Dåligt

Ki Ming

Affärsresenär
Gillade inte: Rummets bekvämlighet
Bodde här 5 nätter i maj 2023
Svar från Hotel Management 1 feb. 2024
Dear Ki Ming, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

sea

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i maj 2023
Svar från Hotel Management 1 feb. 2024
Dear sea, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Karen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i maj 2023
Svar från Hotel Management 1 feb. 2024
Dear Karen, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Dennis

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Eh, good not great
Really nice hotel, bathroom best part. Really good and memorable shower. Would say worst part is the food, really bad from an American perspective. Weird options, extremely small portions (imagine weird 5 star restaurant), even for room service. Could order like three entrees for one person and would be just enough if you were really hungry from a day of walking and exploring. I just ate elsewhere every meal after trying the food twice. Location very good, comfortable bed, good black out curtains. Only complaints 1) is my room was on the side of the building with the train, it’s a good view, but gets loud very early in the morning. 2) room gets too hot, second leave room air conditioner settings go back to default and gets hot again. Have to immediately set AC second you get back to the room- overnight was also hot in the bed and had to open windows, then train wakes you up at 7am. Maybe just a bad room, you’d think they’d give an Expedia elite member a better room knowing these issues.
Bodde här 4 nätter i april 2023
Svar från Linda 8 maj 2023
Dear Dennis, First of all, thank you for your feedback, even though you had some negative points. It is great to hear all that, so we can improve our services. We are apologising for not sufficient amount of food in our restaurant Zem, yet the concept of this restaurant is avant-garde Czech bistro serving Czech meals in a lighter version together with Asian hint. Regarding air-conditioning and room temperature, you can tell us next time and we will set up the temperature exactly according to your needs. I hope that if you decide to stay with us next time, we will make your stay more pleasurable!Have a nice day, Linda Tylečková Executive office

10/10 Fantastiskt

Dr. Mareike

Bodde här 2 nätter i april 2023
Svar från Hotel Management 1 feb. 2024
Dear Dr. Mareike, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Christina

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful hotel and Lobby. Great hotel bar. Room was luxurious if a bit small. Great service and breakfast. Loved the location. Would stay again.
Bodde här 3 nätter i april 2023
Svar från Hotel Management 1 feb. 2024
Dear Christina, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Gregg

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Super clean, very friendly staff and very nice overall accommodations. Can’t beat the location either. A bit pricey but worth it.
Bodde här 3 nätter i april 2023
Svar från Hotel Management 1 feb. 2024
Dear Gregg, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

HYOUNG KEUN

Bodde här 1 natt i april 2023
Svar från Hotel Management 1 feb. 2024
Dear HYOUNG KEUN, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

SYLVIA

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Every single thing about this hotel was amazing! I have been all over the world in different luxury hotels, but this one is gets top spot on my list!!
Bodde här 4 nätter i mars 2023
Svar från Radim - Executive Office 7 apr. 2023
Dear Sylvia, It warms our heart that you were impressed with your stay. We strive to provide a seamless experience to all guests. We hope to welcome you back soon!Best regards,Radim - Executive Office

10/10 Fantastiskt

ALEXANDER

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
New chic hotel
Bodde här 3 nätter i mars 2023
Svar från Radim - Executive Office 28 mars 2023
Dear Alexander,thank you very much for your stay at Andaz Prague and for the generous rating of our hotel! We will be looking forward to welcoming you back to the property in the future.Best regards,Radim - Executive Office

10/10 Fantastiskt

tony

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i mars 2023
Svar från Hotel Management 1 feb. 2024
Dear tony, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Elisa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i februari 2023
Svar från Hotel Management 1 feb. 2024
Dear Elisa, thank you very much for your positive rating. We are very happy to know that you enjoyed your stay with us, and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

sea

Bodde här 1 natt i februari 2023
Svar från Hotel Management 1 feb. 2024
Dear sea, thank you very much for your positive rating . We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Corinna

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Gorgeous modern hotel with a chill vibe; great friendly staff and a lovely spa with excellent treatments.
Bodde här 3 nätter i januari 2023
Svar från Hotel Management 1 feb. 2024
Dear Corinna, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Dennisse

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My trip to Prague!
The hotel is beautiful, well located and have all the amenities. The people were super helpful and friendly. Prague angus people are beautiful!
Bodde här 2 nätter i januari 2023
Svar från Hotel Management 1 feb. 2024
Dear Dennisse, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

2/10 Väldigt dåligt

Ralph

Gillade inte: Personal och service och rummets bekvämlighet
Avoid
Very low end 5 star hotel. We booked a suite (3500€). Terrible cleaning service even if we tipped generously, noisy, “suite”, lazy consierge service, can’t control the heating in our room. Worst restaurant we ever ate in. Food at the Christmas market was outstandingly better. The hotel itself is cheapened with thin windows that let all the outdoor noise in. Our suite was located on the first floor right above a really noisy space. We could hear banging and doors slamming starting at 4am from below our bed. Politely told the hotel we were sleep deprived and asked if they could do anything about it. They assured us that noise was not allowed before 7am and said that they could upgrade us to a suite on a higher floor for an extra 1200$. We laughed it off and chose not to fight the hotel staff. Seriously avoid this hotel if you want to enjoy your stay. Could be a descent stay for their cheap 300$ rooms but don’t waste your money expecting a 5 star experience.
Bodde här 4 nätter i december 2022
Svar från Hotel Management 1 feb. 2024
Dear Ralph, thank you very much for your rating and review. We are sad to read you were not satisfied during your stay with us. We take all feedback seriously, and sincerely regret that we did not meet your expectations. Rest assured your constructive feedback will be taken into consideration as part of our continuous improvement plan. Nevertheless, we still hope to welcome you soon again. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Ricardo

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lo mejor de praga es este hote, súper servcio, design, spa Lo mejor los bell boys sobre todo el cubano
Bodde här 3 nätter i december 2022
Svar från Hotel Management 1 feb. 2024
Dear Ricardo, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Jean, Odessa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
If you visit Prague, don't even bother with other Hotels. The Andaz is beautiful and unique. Their hospitality is second to none and it is the perfect location just 5-7 minutes from Old Town. I typically don't do reviews unless I am really impressed. Well, I was impressed.
Svar från Hotel Management 1 feb. 2024
Dear Jean, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Matthew

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Absolutely first-rate in every respect. Warm, welcoming staff and amazing hotel.
Svar från Hotel Management 1 feb. 2024
Dear Matthew, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Bodde här 2 nätter i december 2022
Svar från Hotel Management 1 feb. 2024
Dear Guest, thank you very much for your positive rating . We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

Pierre

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hôtel récent neuf très bien décoré super qualité de services et emplacement idéal en plain centre de la vielle ville
Svar från Magdalena Sevcikova, Executive Office 17 dec. 2022
Dear Pierre,Merci beaucoup pour votre avis sur l’hôtel.thank you for staying recently in Andaz Prague hotel. I am very happy to know that you appreciated the customer service provided by our team. I am forwarding this review of yours to my colleagues. Wishing you a great day.

10/10 Fantastiskt

Curtis

Affärsresenär
Gillade: Boendets skick och faciliteter
Best hotel of Prague
The hotel is extremely beautiful and the staff was extremely friendly.
Bodde här 3 nätter i november 2022
Svar från Magdalena Sevcikova, Executive Office 17 dec. 2022
Dear Curtis,We truly like that you have enjoyed your stay in Andaz Prague. I forwarded your feedback already to all my colleagues and thanked them all for their contribution.Best wishes to you.

10/10 Fantastiskt

Caitlynn

Bodde här 7 nätter i september 2022
Svar från Hotel Management 1 feb. 2024
Dear Caitlynn, thank you very much for your positive rating and review. We are very happy to know that you enjoyed your stay with us and we would be glad to welcome you back soon. Thank you again and kind regards, Your Andaz Prague Team

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A truly excellent experience
Bodde här 3 nätter i september 2022
Svar från Magdalena Sevcikova, Guest Services 3 okt. 2022
Dear William,thank you very much for sharing your feeling about your stay at Andaz Prague. We are very happy that you had an excellent experience. Kind regards from Prague.

10/10 Fantastiskt

David, Granville

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff and amenities were extraordinary!
Bodde här 3 nätter i september 2022
Svar från Magdalena Sevcikova, Guest Services 19 sep. 2022
Dear David,I would like to thank you very much for your kind words of Andaz Prague associates. The attentive, kind and accommodating approach to our guests must always be there.Very glad you had a great time with us. Best regards.

10/10 Fantastiskt

Joseph

Bodde här 4 nätter i september 2022
Svar från Magdalena Sevcikova, Executive Office 19 sep. 2022
Dear Joseph, Thank you for filling out our questionnaire. Feedback always helps us to improve, so I really value your time spent on that.I am very happy that you had such a nice stay with us. I forwarded your feedback already to my team and thanked them all for their contribution.I hope to welcome you again very soon in Prague.Best wishes.

10/10 Fantastiskt

Alon

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Sehr tolles Hotel. Super Lage, sehr freundliches Personal, super Concierge. Tolles Design, sehr bequemes Bett, super eingerichtetes Gym. Also wirklich alles top. PS: ich kann kein Gluten essen und das erste Hotel auf meinen ganzen Reisen, dass vernünftiges Gluten-free Brot anbietet und sogar Buckwheat Waffeln! TOP
Bodde här 2 nätter i augusti 2022
Svar från Magdalena Sevcikova, Executive Office 30 aug. 2022
Dear Alon,I am so very happy to know that you have enjoyed your stay. Ich bin sehr froh, das wirklich alles top war.I am also very proud that we have made your stay special by providing an gluten-free alternative meal for you in comparison to other hotels.At Andaz Prague we like to treat the guest exclusive way.

10/10 Fantastiskt

Misael

Bodde här 3 nätter i augusti 2022
Svar från Magdalena Sevcikova, Executive Office 30 aug. 2022
Dear Misael, thank you for the best rating for Andaz Prague. We are glad that you have enjoyed your stay with us.

8/10 Bra

Mark

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Class above the rest on most levels
Very stylish hotel with plenty to look at and admire. Birthday cake surprise was a great surprise. The restaurant has a great but simple menu. Service there is sloppy though. Asked for firm pillows and was delivered the same pillows that were in the room. On check out informed by duty manager in fact they had firm pillows but a mix up happened. Not good enough for a 5 star hotel were 2 nights sleeps were bad due to this. Its an expensive mistake on behalf of the hotel. Also check out invoice not shown on checkout but rather just sent to email address. Very odd. Would like to have seen what I paid for. Design of rooms have many well thought out details.
Bodde här 2 nätter i juli 2022
Svar från Magdalena Sevcikova, Executive Office 21 juli 2022
Dear Mark, I would truly like to thank you for your contribution reviewing Andaz Prague. In fact this is our very first review which is speaking of many areas of an improvement. We have noted all of the said and will talk to the respective departments to avoid any of it happening again. I feel sorry I can´t say, please visit us again to proof the difference as you live on the other side of the world. If you would return to Prague, we would be happy should you give us a second chance.