Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 140 av 267 recensioner" "
10 - Fantastiskt
140
8 - Bra i betyg. 95 av 267 recensioner" "
8 - Bra
95
6 - Okej i betyg. 19 av 267 recensioner" "
6 - Okej
19
4 - Dåligt i betyg. 5 av 267 recensioner" "
4 - Dåligt
5
2 - Väldigt dåligt i betyg. 8 av 267 recensioner" "
2 - Väldigt dåligt
8
9,0/10
Renlighet
9,0/10
Personal och service
8,2/10
Bekvämligheter
8,6/10
Boendets skick och faciliteter
8,8/10
Hållbarhet
Recensioner
10/10 Fantastiskt
Verifierad resenär
18 okt. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Toppen service
Super bra location och servicen var på topp. Enda mindre bra var utbudet på frukosten
Verifierad resenär
Bodde här 4 nätter i oktober 2023
Svar från Roberto Mateos, General Manager 20 okt. 2023
Kära Gäst, tack för att ni har recenserat er vistelse.Vi beklagar att frukostutbudet inte levde upp till era förväntningar, men vi tackar er för er kommentar och ska se över om det är något som kanske saknas. Med det sagt så är vi glada att få läsa att ni trivdes bra hos oss och att ni uppskattade vårt fantastiska läge.Det är även fint att veta att ni kände er väl omhändertagen av vår serviceinriktade personal. De gör alltid sitt bästa för att hjälpa våra gäster och de kommer bli mycket glada när de får läsa er kommentar.Med vänliga hälsningar,Roberto Mateos, General Manager
8/10 Bra
Mahyar
12 aug. 2023
Mahyar
Bodde här 3 nätter i augusti 2023
10/10 Fantastiskt
Lamia M.
Reste i grupp
8 apr. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lamia M.
Bodde här 4 nätter i april 2022
6/10 Okej
Rikard
24 nov. 2021
Gillade: Rummets bekvämlighet
Nice, but not 5 star
Very nice staff and location.
We had a deluxe room that was super small (and both mirror next to desk and bed was dirty). Bathroom very nice. Breakfast so small it can not be like this in a 5-star hotel.
Rikard
Bodde här 1 natt i november 2021
Svar från Alain Lago, General Manager 26 nov. 2021
Dear Rikard,
Thank you for your review.
We regret that you were not entirely satisfied with the size of your room; we do have different room categories available which are all fully described online to make sure you reserve the accommodation that best meets your needs.
We are concerned by your comments about your room upon arrival. Every room is per standard, thoroughly cleaned and then checked by our Housekeeping Supervisors before guests are allowed to check-in; clearly, we have not performed to our usual levels that day; please accept our apologies.
We are also sorry that you felt the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.
We strive to provide a wide array of options for both guests with a sweet tooth and those looking for healthy options to kickstart the day. Therefore, we always ensure a variety of hot and cold and sweet and savoury options, as well as fresh fruits, different kinds of cereals and yoghurts.
We are, however, pleased to know you found our hotel to be in a convenient location during your visit to Prague and that you had an enjoyable stay with us.
We are grateful for your compliments towards our team members, whose kindness and helpfulness are some of our hotel's greatest strengths.
We look forward to welcoming you back on a future occasion.
Best regards,
Alain Lago, General Manager
10/10 Fantastiskt
Anders
14 sep. 2021
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything fine
Clasdy hotel with a splendid location. Superb beds and good sleeping quality
Anders
Bodde här 1 natt i september 2021
Svar från Alain Lago, General Manager 15 sep. 2021
Dear Anders,
Thank you very much for your kind feedback.
We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Alain Lago, General Manager
8/10 Bra
Eva
16 mars 2019
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ny hotell som ligger centralt
Bra hotell med toppen läge. Enda problem att man störs på eftermiddag av allt möjligt folk, tex påfyllning av kaffe eller kontroll av tv. Det borde vara avklarat under förmiddag när de flesta gäster är ute.
Eva
Bodde här 4 nätter i mars 2019
8/10 Bra
Verifierad resenär
16 juni 2018
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 2 nätter i juni 2018
8/10 Bra
..
28 aug. 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
bra
..
Bodde här 3 nätter i augusti 2017
Thank you very much for sharing this great review of your recent stay at Occidental Praha Wilson Hotel. We are thrilled that you a enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Kind regards from Wilson,
Tereza Sedlakova
Assistant General Manager
8/10 Bra
Paul
27 apr. 2017
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Paul
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Praha Wilson hotel and are delighted to read that we were able to match your expectations.
Kind regards,
Tereza Sedlakova
Assistant General Manager
8/10 Bra
Verifierad resenär
12 aug. 2016
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
centralt hotell
Hotellet har ett väldigt bra läge centralt och nära till det mesta.
Rent,fint fräscht hotell och lätt att ta sig till centrum via metro eller promenad.
Verifierad resenär
Svar från General Manager 31 aug. 2016
Dear Valuable Client,
first of all thank you very much for your stay in our hotel. Your comments are very important for us and we will do our best to improve for your future visit.
We wish you a nice summer time.
The best regards,
Tereza Sedlakova
Assistant General Manager
8/10 Bra
Peder
19 maj 2024
Peder
Bodde här 3 nätter i maj 2024
6/10 Okej
Naoki
18 mars 2024
Room is small
Naoki
Bodde här 3 nätter i mars 2024
Svar från Roberto Mateos, General Manager 20 mars 2024
Dear Naoki, thank you for taking the time to share your experience with us.We have read your comments on the room we accommodated you in and regret your disappointment with the size. We suggest that for any future holiday planning to check online where you will find a thorough description of our hotels' rooms and facilities to make sure you find the one that best meets your holiday needs and wishes.We hope to have the opportunity to welcome you back for a more satisfying experience. Kind regards,Roberto Mateos,General Manager
8/10 Bra
Magnus
Affärsresenär
25 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good option, stayed for business trip, will consider it again
Magnus
Svar från Roberto Mateos
General Manager 26 feb. 2024
Dear Guest, Thank you very much for your kind feedback.It's delightful to hear that our efforts to maintain room cleanliness met your expectations to the fullest. However, we notice there's room for improvement in other areas, and we appreciate your candid feedback which aids us in enhancing our guest experience. Rest assured, we are committed to providing exceptional service and amenities. We're glad you found our amenities to our high standards and that they contributed to a comfortable stay during your business trip.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto MateosGeneral Manager
10/10 Fantastiskt
Joshua
Reste med familjen
16 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Phenomenal beds, super comfortable. Breakfast was excellent, staff was kind and helpful. Location was convenient and so close to everything we wanted to see and do.
Joshua
Bodde här 4 nätter i februari 2024
Svar från Roberto Mateos, General Manager 18 feb. 2024
Dear Guest, Thank you very much for your kind feedback.It's rewarding to know that our beds provided you with exceptional comfort and that you enjoyed the breakfast offerings. We are also pleased to hear that our staff's kindness and helpfulness contributed positively to your experience, and that our central location enhanced your visit to the city.Your satisfaction with the room cleanliness, hotel condition, service, and amenities truly reflects the dedication we have to ensure our guests have a memorable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager
8/10 Bra
Lasse
Reste i grupp
8 jan. 2024
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Lasse
Bodde här 2 nätter i januari 2024
10/10 Fantastiskt
Verifierad resenär
7 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Perfect stay, perfect view
Loved our stay, particularly the stunning view of the museum. The staff were very lovely and the location was very central. Would come back here in a heartbeat.
Verifierad resenär
Bodde här 3 nätter i december 2023
Svar från Roberto Mateos, General Manager 8 jan. 2024
Dear Guest,Thank you for taking the time to review your stay.We're thrilled to hear you enjoyed the remarkable views and found the central location to your liking. It's also heartening to know that our staff made a positive impression on your stay. Your comfort and satisfaction are of the utmost importance to us, and we're delighted that you found the room cleanliness and hotel condition to be impeccable.We look forward to welcoming you back in the future, best regards,Roberto Mateos, General Manager
8/10 Bra
Michel Yves LE
Reste med sin partner
31 dec. 2023
Gillade: Renlighet och personal och service
Établissement surchauffé ou climatisation défectueuse
Le rideau de la fenêtre principale était sale
Michel Yves LE
Bodde här 3 nätter i december 2023
Svar från Roberto Mateos, General Manager 1 jan. 2024
Cher Michel Yves,Avant tout nous voudrions vous remercier d'avoir choisi notre hôtel Occidental Praha Wilson pour votre visite à Prague et pour votre appréciation.Nous sommes ravis que vous ayez trouvé notre service à la hauteur de vos attentes et que la propreté de notre établissement ait répondu à vos critères de satisfaction.Concernant la température de l'établissement, nous tenons à préciser que nos chambres sont équipées d'air conditionné réglable selon les préférences de nos clients, et nous regrettons si celle-ci n'a pas fonctionné à votre convenance. En ce qui concerne le rideau de la fenêtre, nous prenons note de votre remarque et veillerons à maintenir nos standards élevés de propreté et de confort.Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous. CordialementRoberto Mateos, General Manager
10/10 Fantastiskt
Alexandre
28 dec. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Alexandre
Bodde här 4 nätter i december 2023
8/10 Bra
Paul
17 dec. 2023
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Prague was amazing and loved the city. The hotel was a bit disappointing, supposedly 5 star. Uncomfortable bed, tv intermittent, Smokey smell, rough towels but breakfast was nice, staff were really friendly, great location.
Paul
Bodde här 3 nätter i december 2023
Svar från Roberto Mateos, General Manager 23 dec. 2023
Dear Guest, Thank you very much for your kind feedback.It's wonderful to hear that you enjoyed our prime location and found our staff to be very friendly. Your satisfaction with the breakfast options is also very gratifying, as we aim to cater to various dietary preferences with our O!Breakfast buffet. We regret to hear that certain aspects of your stay did not meet your expectations. While our rooms are typically praised for comfort and amenities, including high-quality linens and modern conveniences, we sincerely apologize if this was not your experience. As for the concern regarding a smokey smell, we maintain a strict non-smoking policy within all guest rooms and public areas to ensure the comfort of our guests, and any deviation from this is promptly addressed by our team.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager
6/10 Okej
Frédéric
27 nov. 2023
Gillade: Renlighet och personal och service
Perfect location and vue in my room.
No restaurant & room service is not acceptable for a 5 stars hotel.
No USB in bedroom
Frédéric
Bodde här 3 nätter i november 2023
Svar från Roberto Mateos, General Manager 28 nov. 2023
Dear Frederic, thank you for taking the time to share your experience with us.We're delighted to hear that you enjoyed the prime location and the view from your room. Our hotel strives to offer a memorable experience with our unique vantage points over the city.Our hotel restaurant offers a magnificent buffet breakfast and a variety of dining options, and we regret any misunderstanding about the availability of these services. Additionally, we apologize for any inconvenience caused by the lack of USB ports in the bedroom; we appreciate this feedback as it helps us to improve our guest experience.We hope to have the opportunity to welcome you back for a more satisfying experience. Kind regards,Roberto Mateos, General Manager
8/10 Bra
Ivan
14 okt. 2023
Gillade: Personal och service och boendets skick och faciliteter
Ivan
Bodde här 4 nätter i oktober 2023
4/10 Dåligt
Milan
30 sep. 2023
Gillade: Renlighet
Gillade inte: Personal och service
This is NOT a 5 star hotel !!
More likely 3 1/2 stars
Front desk does not know anything about VIP gold status rewards.
They came to clean my room after 4:00 pm !
Breakfast area is very small & too many people- the breakfast is average
Milan
Bodde här 2 nätter i september 2023
Svar från Roberto Mateos, General Manager 2 okt. 2023
Dear Milan,Thank you for taking the time to share your feedback.We appreciate your positive feedback on the cleanliness of our rooms. Our team works hard to maintain a high standard of cleanliness and comfort for our guests. However, we are sorry to hear that you encountered some issues during your stay. We understand that the timing of room cleaning was not ideal, and we will address this with our housekeeping team to ensure better coordination in the future.Regarding your concerns about our breakfast area and offerings, we strive to provide a variety of options, including vegetarian, vegan, and gluten-free choices, to cater to our guests' preferences. We apologize if the breakfast experience did not meet your expectations. As for the front desk, we will ensure that our staff is better informed about the VIP gold status rewards to provide the best possible service to our valued guests. Your feedback is essential for us to improve and enhance our guest experience.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Roberto Mateos, General Manager
10/10 Fantastiskt
David
Affärsresenär
2 sep. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location!!! Staff is very friendly and helpful; speak many languages.
David
Bodde här 5 nätter i augusti 2023
Svar från Roberto Mateos, General Manager 4 sep. 2023
Dear David, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our prime location and found our staff to be friendly and helpful. It is great to know that our multilingual team was able to assist you during your stay. We are also pleased that you enjoyed the cleanliness of your room and the amenities provided. Our goal is to ensure that our guests have a comfortable and enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager
10/10 Fantastiskt
martina
2 sep. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I alway come to this hotel, close by to everything, nice staff, clean, right on the Vaclavske Namesti, walking distance to almost everything.
martina
Bodde här 2 nätter i augusti 2023
Svar från Roberto Mateos, General Manager 4 sep. 2023
Dear Martina,Thank you for sharing your review with us.We are delighted to hear that you always choose to stay with us and appreciate our convenient location, right on Vaclavske Namesti, within walking distance to many attractions. It's great to know that our friendly staff, clean rooms, and amenities have met your expectations during your visits.Your kind words about our hotel and staff motivate us to continue providing exceptional service to our guests. We are committed to maintaining the high standards you have come to expect from us.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager
10/10 Fantastiskt
YUJI
28 aug. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
YUJI
Bodde här 2 nätter i augusti 2023
10/10 Fantastiskt
Armond
Reste med sin partner
17 aug. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice staff, clean and walkable area
Armond
Bodde här 4 nätter i augusti 2023
Svar från Roberto Mateos, General Manager 22 aug. 2023
Dear Guest,Thank you for taking the time to review your stay.We are delighted that you found our staff to be very nice and the area to be clean and walkable. Providing excellent service and maintaining a clean environment are our top priorities. We take pride in our friendly and helpful staff who go above and beyond to ensure our guests have a pleasant stay. Our location in the heart of Prague offers easy access to various attractions and amenities. We hope you had a great time exploring the city. Thank you once again for your kind words.We look forward to welcoming you back on a future occasion.Best wishes,Roberto Mateos, General Manager
8/10 Bra
Verifierad resenär
19 juli 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Loistava sijainti
Loistava sijainti; rautatie- ja metroasema lähellä sekä alle 10 min matka lentokentän AE-bussipysäkille, kaikki palvelut (ravintolat, ruokakauppa, museot) lähellä ja turvallinen sijainti. Hotellissa ystävällinen henkilökunta, siisti tilava huone mukavalla sängyllä, ilmastointi toimi hyvin vaikka ulkona oli 37 astetta lämmintä. Huoneeni oli sisäpihan suuntaan ja vaikka hotelli oli keskeisessä paikassa oli se todella hiljainen.
Verifierad resenär
Bodde här 4 nätter i juli 2023
Svar från Roberto Mateos, General Manager 22 juli 2023
Arvoisa vieraammeKiitos paljon mukavasta arviostanne.Hienoa kuulla, että hotellimme keskeinen, hiljainen ja turvallinen sijainti lähellä nähtävyyksiä ja kätevällä yhteydellä lentokentälle oli teille juuri sopiva. Kiva juttu, että löysitte hotellin läheisyydestä hyviä ruokakauppoja ja ravintoloita. Todella mieltä lämmittävää kuulla, että saitte hyvää palvelua ystävälliseltä henkilökunnaltamme ja siivoushenkilökuntamme on tehnyt hyvää työtä. Välitän kivan palautteenne eteenpäin heille. Loistavaa, että piditte tilavasta ja ilmastoidusta huoneestanne sekä saitte hyvin nukuttua laadukkaalla sängyllä, eivätkä mitkään häiriöäänet kuuluneet huoneeseenne hotellin sisältä tai ulkopuolelta. Mainiota, että vierailunne oli kokonaisuudessaan onnistunut kokemus.Toivottavasti saamme teidät pian uudestaan vieraaksemme. Ystävällisin terveisin,Roberto Mateos, General Manager
8/10 Bra
Andreas
12 juli 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Andreas
Bodde här 1 natt i juli 2023
8/10 Bra
Linde
Reste med familjen
10 juli 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Clean rooms and bathrooms, nice modern hotel. Regular breakfast with sufficient choices. Very friendly Personal. We stayed here one night with two children (3 and 5) and this was all ok and without complications. Location is very close to city center.
Linde
Bodde här 1 natt i juli 2023
Svar från Roberto Mateos, General Manager 11 juli 2023
Dear Guest,Thank you for taking the time to review your stay.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.The entire team look forward to welcoming you back for a future visit.Kind regards,Roberto Mateos, General Manager
6/10 Okej
Leila
Reste med familj och småbarn
24 juni 2023
Gillade: Renlighet
As far as the location this hotel is good. You can walk to the points you like to visit, however it has tiny room. I paid for 3 people and barely had enough room to sleep for 2. The lobby had a bad smell and I couldn’t bare it!!
Leila
Bodde här 4 nätter i juni 2023
Svar från Roberto Mateos, General Manager 26 juni 2023
Dear Leila,We appreciate that you took the time to share your experience with us.Our hotel aims to provide a memorable experience and we are happy that your stay was satisfactory. However, we are sorry for the issue you mentioned, this is not a problem we have been notified of but will most definitely be looking into.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Roberto Mateos, General Manager
10/10 Fantastiskt
Ota
11 juni 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Svar från Roberto Mateos, General Manager 18 juni 2023
様この度は、Occidental Praha Wilsonにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お部屋の清潔さやホテルの状態、サービスについて高評価をいただき、大変嬉しく思います。土曜日の夜の騒音についてご指摘いただきありがとうございます。当ホテルはプラハの中心部に位置しており、周辺には多くのお店や観光スポットがございます。そのため、特に週末は賑やかな雰囲気が漂っております。お客様にはご不便をおかけし、申し訳ございません。今後、お客様により快適なご滞在を提供できるよう、騒音対策について検討してまいります。またのお越しを心よりお待ちしております。Roberto Mateos, General Manager
10/10 Fantastiskt
Stacey
30 apr. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Stacey
Bodde här 8 nätter i april 2023
10/10 Fantastiskt
Kenneth
14 apr. 2023
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Muy linda y buena ubicación
Kenneth
Bodde här 1 natt i april 2023
Svar från Roberto Mateos, General Manager 14 apr. 2023
Estimado Kenneth,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Occidental Praha Wilson para su visita a Praga y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Su inmejorable valoración nos transmite que su estancia ha sido satisfactoria. Nos alegra que nuestra ubicación haya sido de su conveniencia y que todo estuviera a la altura de sus expectativas durante su visita. Nos esforzamos para lograr la satisfacción de nuestros clientes y haberlo conseguido en su caso, es nuestra mejor recompensa.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Roberto Mateos, General Manager
10/10 Fantastiskt
Cindy
Reste med familjen
27 mars 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
sehr schon
Cindy
Bodde här 1 natt i mars 2023
Svar från Roberto Mateos, General Manager 28 mars 2023
Sehr geehrte Cindy,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Über Ihr positives Feedback freuen wir uns sehr! Ihre Zufriedenheit ist für uns, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung.Bis bald hoffentlich.Mit freundlichen Grüßen,Roberto Mateos, General Manager
10/10 Fantastiskt
Rohan
Reste i grupp
26 feb. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient location, clean property
Rohan
Bodde här 4 nätter i februari 2023
Svar från Roberto Mateos, General Manager 6 mars 2023
Dear Guest, Thank you very much for your kind feedback.We are pleased that you enjoyed your stay and that our location was convenient for you.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager
2/10 Väldigt dåligt
Robin
Reste med sin partner
26 feb. 2023
Gillade inte: Personal och service och bekvämligheter
Das Hotel ist ein Kompletter Betrug. Das Hotel liegt über einem Mc Donalds. Die Rezeption stinkt wie eine Mc Donalds Fritteuse. Das Zimmer sollte 20m2 Groß sein. War es leider nicht. Ich hatte mit Skyline gebucht. Bekomme habe ich ein Ausblick auf die Kreuzung. Wie man darauf kommt dem Hotel 5 Sterne zu geben ist mir Schleierhaft. Ich habe das Gefühl in Prag kann jedes Hotel selbst bestimmen wie viele Sterne es hat. Ich werde in dem Hotel nie wieder Nächtigen. Und Ratte allen ab dort zu Buchen. Absoluter Betrug
Robin
Svar från Roberto Mateos, Hoteldirektor 6 mars 2023
Lieber Robin,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie unser Occidental Praha Wilson zu Ihrem bevorzugten Hotel für einen sonnigen Urlaub in Schardscha gemacht haben.Wir bedauern aufrichtig, dass Ihr Aufenthalt bei uns Sie nicht vollständig zufriedenstellen konnte.Ihre Meinung zu dem Zimmer, in dem wir Sie während Ihres Urlaubsaufenthaltes untergebracht haben, hat uns sehr enttäuscht - in erster Linie, weil alle Zimmertypen online genau beschrieben werden. Daher möchten wir Ihnen für Ihren nächsten Besuch empfehlen, sich die gegebene Information genau anzusehen, um so genau das Hotel und Zimmer buchen zu können, das sich perfekt an Ihre Anforderungen anpasst.Sollte es Ihnen an irgendetwas fehlen, setzen Sie sich bitte umgehend mit uns in Verbindung, damit wir dazu beitragen können, derartiges zu verhindern und Ihnen einen angenehmen Aufenthalt zu bieten.Wir bedauern, dass die uns erteilte Kategorie, entsprechend der gesetzmäßigen Voraussetzungen in Bezug auf unsere Einrichtungen und Serviceleistungen, nicht Ihren Vorstellungen entsprochen hat. Wir werden weiterhin alles tun, um diesen Eindruck mit unserer Einsatzbereitschaft und Hingabe zu ändern und hoffen, Sie bei Ihrem nächsten Besuch vollständig von uns überzeugen zu können.Mit freundlichen Grüßen,Roberto Mateos, Hoteldirektor
8/10 Bra
Renata
7 dec. 2022
Renata
Bodde här 2 nätter i augusti 2022
10/10 Fantastiskt
Weitao
26 nov. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Svar från Roberto Mateos, General Manager 30 nov. 2022
尊敬的宾客,您好!非常感谢您选择入住我们的酒店并留下宝贵的建议! 很高兴看到您对酒店的整体住宿体验感到满意,我们的酒店地处格拉纳达市中心,地理位置极其优越,出行便利。这里是您商务旅游,休闲度假理想选择!我们会一如既往的保持高水准的服务,为所有宾客带来宾至如归的入住体验。希望您在酒店度过了愉快的时光。 真心希望您能够再次入住来感受我们的进步!祝您生活愉快,旅途顺利!Roberto Mateos, General Manager
8/10 Bra
Ivan
Reste med sin partner
2 nov. 2022
Gillade: Renlighet och personal och service
Special Thanks to Olena and Galyna!
They are great staff!
Ivan
Svar från Roberto Mateos, General Manager 6 nov. 2022
Dear Ivan, Thank you very much for your kind feedback.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back for another memorable experience.Best wishes,Roberto Mateos, General Manager
10/10 Fantastiskt
Jinhee
21 sep. 2022
Jinhee
Bodde här 3 nätter i september 2022
10/10 Fantastiskt
farah
Reste i grupp
14 sep. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
farah
Bodde här 5 nätter i september 2022
10/10 Fantastiskt
Jan
12 sep. 2022
Jan
Bodde här 1 natt i september 2022
10/10 Fantastiskt
Shidfar
Reste med sin partner
7 sep. 2022
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We had a wonderful experience with this hotel. The location is the best. Very clean with courteous staff. Will stay here again and recommend to my friends.
Shidfar
Bodde här 2 nätter i september 2022
Svar från Roberto Mateos, General Manager 8 sep. 2022
Dear Guest,Thank you for taking the time to review your stay.We are delighted to hear that you enjoyed your stay and we appreciate your kind mention of our convenient location and high standards. Our team works hard to ensure that every guest has the best experience possible, and such positive feedback inspires us to continue with our efforts.The entire team look forward to welcoming you back for a future visit.Kind regards,Roberto Mateos, General Manager
8/10 Bra
Nikifore
1 sep. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nikifore
Bodde här 3 nätter i augusti 2022
10/10 Fantastiskt
sharon
Reste i grupp
15 aug. 2022
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This property is a few steps from Keleti metro station.Staffs are friendly,we stayed in 5th floor,room is big enough for us. very accessible to all tourist attraction,We ask the front desk every time we out.and they are very patient to us..clean room and modern.We’ll recommend this hotel.
sharon
Bodde här 2 nätter i augusti 2022
Svar från Roberto Mateos, General Manager 16 aug. 2022
Dear Sharon,
Thank you for your positive feedback.
We are glad we were able to meet all your requirements for a perfect stay and that you appreciated the public transport options nearby.
We look forward to welcoming you back on a future occasion.
Best regards,
Roberto Mateos, General Manager
4/10 Dåligt
David
14 aug. 2022
Gillade inte: Renlighet och personal och service
Check was easy and staff was very friendly, this property is old and needs maintenance, no way it's 5 stars, the iron board was very dirty and iron itself as well it left stains on my cloth, I had only one breakfast which I paid in cash but when I checked out I was asked to pay for my breakfast, only one good thing it was very cheap for perfect location.
David
Bodde här 3 nätter i augusti 2022
Svar från Roberto Mateos, General Manager 15 aug. 2022
Dear guest,
Thank you for taking the time to share your feedback.
We appreciate your kind words towards our Reception team. It encourages us to continue to maintain the high standards of service we set ourselves.
We always endeavour to provide an excellent standard for our guests. Please accept our apologies and don´t hesitate to make us aware of any concerns at the time, so that we may take the appropriate action.
We hope that you will allow us the opportunity to welcome you back in future.
Best regards,
Roberto Mateos, General Manager
10/10 Fantastiskt
Adam
12 aug. 2022
Adam
Bodde här 5 nätter i augusti 2022
10/10 Fantastiskt
melih
Reste med familjen
3 aug. 2022
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
everything is oerfect we will use with family next time again
melih
Bodde här 4 nätter i juli 2022
Svar från Roberto Mateos, General Manager 4 aug. 2022
Dear Melih,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Roberto Mateos, General Manager
10/10 Fantastiskt
abdulrahman
Reste i grupp
3 aug. 2022
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great hotel
I booked for one night enjoy city center
Was two bed and they give extra bed for free from front desk great night relax bed
abdulrahman
Bodde här 1 natt i juli 2022
Svar från Roberto Mateos, General Manager 3 aug. 2022
Dear Abdulrahman,
Thank you very much for your kind feedback.
We are delighted that you had such an enjoyable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Roberto Mateos, General Manager