Boendets fasad

Recensioner av Blue Haven Resort - All Inclusive

4 out of 5
Blue Haven Resort - All Inclusive
Leeward Marina, Providenciales, Providenciales

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 391 av 610 recensioner" "
8 - Bra i betyg. 136 av 610 recensioner" "
6 - Okej i betyg. 39 av 610 recensioner" "
4 - Dåligt i betyg. 24 av 610 recensioner" "
2 - Väldigt dåligt i betyg. 20 av 610 recensioner" "

9,4/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Christina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Sofia, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Paradis på riktigt!
Vi åkte till Blue Haven för att gifta oss, blev de första gästerna på hotellet som gifte sig! Det blev som på film, aldrig någonsin kunde vi ha tänkt oss att det skulle bli så bra som det blev. Mycket blev tack vare receptionisten Sharick som jobbar där, han gjorde så att allt blev perfekt med anordning och liknande. Helt oförglömligt!
Svar från Resort Management 31 jan. 2015
It was our pleasure to be of service for your wedding, and once again, we wish you every happiness. Thank you for sharing your positive feedback and we hope you will come back and celebrate your anniversary with us.

10/10 Fantastiskt

Ped, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastiskt hotell!
Vi åkte hit på vår smekmånad, och hela vistelsen var fantastiskt! Allt som vi var ute efter att få uppleva med Karibien fanns på Blue Haven! Hotellet var helt otroligt fint och fräscht! Vi var ute efter lite mer lugnt hotell och det fick vi verkligen, vi kunde ligga på deras egna strand, i hängmattorna, vid poolen eller vid deras bar. Även deras lilla market/café var perfekt, priserna var lite dyrare än hemma, men i jämförelse med IGA (deras supermarket) så var de helt OK. De har även väldigt god mat som man kunde köpa med sig, och även det att man fick gratis frukost till viss värde var helt perfekt varje morgon! Att de även har en fri shuttle mellan Blue Haven, Alexandra och Beach House var perfekt! När vi väl ville åka så var den där inom 15-20min. Vi använde även deras gratis cyklar att ta oss till Alexandra vilket också var härligt, hur nekelt som helst att ta sig dit och stranden var verkligen magisk! Hotellet är verkligen som en dröm och perfekt plats för avkoppling och avslappning. Vill man till Grace Bay så är det inte alls långt och vi kunde välja vart vi ville vara beroende på vad vi kände för dagen. Det enda som vi saknade i rummet var safety box. Det fanns dock en box i reception som vi kunde använda. Sedan upplevde vi att vårt rum var väldigt lyhört, vi kunde höra våra grannar samtala när de var där vilket vi påpekade för personalen, det var det enda negativa med rummet.
Svar från Ingo 31 jan. 2015
We are delighted to hear that you chose Blue Haven for your honeymoon and that you enjoyed your stay so much. We are also pleased that you were able to use our shuttle service and visit our sister resorts. We would also like you to know that we have ordered safes for all the rooms and they have just arrived on island! We hope to be able to welcome you back for many anniversaries.

10/10 Fantastiskt

Denise

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
So we had a wonderful time at this resort! Was peaceful and we met so many wonderful people. Our room was top notch and beds were so comfortable. We appreciated all the kindness shown by Shaneka front desk and entertainment crew Coco, Smiley, Tishane, and Barbie! The bar crew and waitress staff was incredible❤️The waitress Jen we loved her serving us and was so kind and genuine. We loved how they made us feel so special by always asking if we needed anything or could get us a beverage. I will say I wish the food was rotated every two days by pool that their was different options - and maybe little bit more night life. But, overall amazing - can’t say enough about Shaneka. She so amazing and we miss her.
Bodde här 8 nätter i mars 2024

10/10 Fantastiskt

Kaxandra

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was very nice. All the staff was very helpful
Bodde här 2 nätter i mars 2024
Svar från Guest Services 6 apr. 2024
Thank you!

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service och boendets skick och faciliteter
we thought the wines offered with the all inclusive were not very good. otherwise resort was great
Bodde här 7 nätter i mars 2024
Svar från Guest Services 13 mars 2024
Dear Mark,Thank you for your feedback. We're delighted to hear that you found the resort to be great overall. We appreciate your input regarding the wines offered with the all-inclusive package and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back for another enjoyable stay.Warm Regards,Guest Services

10/10 Fantastiskt

David

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice!
Bodde här 4 nätter i februari 2024
Svar från Guest Services 13 mars 2024
Thank you!

10/10 Fantastiskt

Megan

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Blue Haven is a beautiful all-inclusive resort. It is small and not on the main Grace bay beach but the property is well kept and it feels much more upscale then the sister resort. It is much quieter and relaxing. The people are very friendly and helpful, service was great (although sometimes on the slower side, leave extra time for meals) and the small beach was beautiful. The food was excellent, best I have had at an all-inclusive by far.
Bodde här 4 nätter i februari 2024
Svar från Guest Services 13 mars 2024
Dear Megan,Thank you for sharing your experience at Blue Haven Resort. We're delighted to hear that you enjoyed our boutique resort, upscale atmosphere, and friendly service. We appreciate your feedback about meal times and will use it to improve our service efficiency. We're thrilled that you found the food to be excellent and hope to welcome you back soon for another relaxing stay.Warm Regards,Guest Services

10/10 Fantastiskt

Rafael

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i februari 2024
Svar från Guest Services 13 mars 2024
Thank you!

10/10 Fantastiskt

Susan

Gillade: Bekvämligheter
Relaxed, not too crowded, quiet, friendly, decent food
Bodde här 7 nätter i december 2023
Svar från Brian M 9 feb. 2024
Thank you Susan, we appreciate your kind words. We're glad to hear you had a positive experience and value the time you took to provide feedback. Please let us know if there is anything we can do better to receive five stars the next time around!

10/10 Fantastiskt

Adriana

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing experience at the Blue Haven Resort! Would highly recommend and hope to return again! Excellent food, service, & facilities. The best all inclusive experience -- everything was top quality!
Bodde här 3 nätter i januari 2024
Svar från Guest Services 29 jan. 2024
Dear Adiana,We're delighted to hear about your amazing experience at Blue Haven Resort! Thank you for recommending us. We look forward to welcoming you back in the future!Warm regards,Guest Services

10/10 Fantastiskt

SURENDRA

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a wonderful vacation. Food was exceptionally good. Service staff is very kind and very humble. We had great time. Will definitely come back again. Property is great.
Bodde här 5 nätter i januari 2024
Svar från Guest Services 29 jan. 2024
Dear Surendra,Thank you for sharing your wonderful experience! We're thrilled to hear that you had a fantastic vacation at Blue Haven. We look forward to welcoming you back again to our resort.Warm regards,Guest Services

10/10 Fantastiskt

Shauna, New York

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing staff and property. Pure paradise. Great for families - young and old. Special thank you to Coco, Kenesha, Vanessa, Janet, Rhazzor, and Nattalee for making the trip so special.
Bodde här 4 nätter i januari 2024
Svar från Guest Services 29 jan. 2024
Dear Shauna,Thank you for sharing your experience! A special thank you for acknowledging the exceptional efforts of our team. We appreciate your kind words and hope to welcome you and your family back for more special moments.Warm regards,Guest Services

10/10 Fantastiskt

Babatunde

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i januari 2024
Svar från Guest Services 17 jan. 2024
Thank you!

10/10 Fantastiskt

Tamara

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff were great! Very friendly, very accommodating! Everything was very clean and decor was beautiful!
Bodde här 7 nätter i januari 2024
Svar från Guest Services 17 jan. 2024
Dear Tamara,Thank you for your feedback. We hope to welcome you back in the near future!Warm regards,Guest Services

10/10 Fantastiskt

Ninotchka

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Guest Services 17 jan. 2024
Thank you!

6/10 Okej

Shahrokh

Reste i grupp
Gillade: Personal och service
The Hotel is rated 4.5 star. However it is more like 3.5 star Food is terrible but workers try to be over welcoming. Always short with every item requested. Their other property had much better food. However it was nothing close to 4 Star.
Bodde här 7 nätter i december 2023
Svar från Brian M. 9 feb. 2024
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments we hope to see you again!

10/10 Fantastiskt

Sapana

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Second time in Turks and Caicos and I absolutely loved my stay at blue haven. It’s located in a more secluded area, and the private beach is ideal to avoid the large crowds at Grace bay. Shareka, Dio, Miguel, Yessica and all of the staff made sure I was having a good time and had everything I needed at the resort. The food is good for an all inclusive and I mentioned to the manager that the wine selection could be better. Other than that, I’ll be back any chance I get. You won’t be disappointed staying at this resort,
Bodde här 4 nätter i december 2023
Svar från Guest Services 10 jan. 2024
Dear Sapana,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your second stay at Blue Haven. We appreciate your kind words about our team.Your feedback about the wine selection is duly noted, and we'll certainly explore ways to enhance this aspect of our service. We look forward to welcoming you back in the near future.Warm regards,Guest Services

10/10 Fantastiskt

Kim

Bodde här 7 nätter i december 2023
Svar från Guest Services 10 jan. 2024
Thank you!

10/10 Fantastiskt

Guy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good choice
Great delicious food Amazing service by friendly staff
Bodde här 6 nätter i november 2023
Svar från Guest Services 10 jan. 2024
Hi Guy,We appreciate your kind words and are delighted to hear that you enjoyed the dining and service from our team. Thank you for sharing your beautiful photos with us! We hope to welcome you back in the near future.Sincerely,Guest Services

2/10 Väldigt dåligt

NaTassija

Gillade inte: Personal och service och bekvämligheter
Bodde här 3 nätter i november 2023
Svar från Guest Services 10 jan. 2024
Dear Na Tassija,Thank you for taking the time to share your rating. We value all feedback, and we're sorry to see that your experience fell short of expectations. Your insights are essential to our continuous improvement. We encourage you to provide more detailed feedback through our in-stay or post-stay surveys so that we can better understand your concerns and work towards addressing them.We appreciate your input and hope to have the opportunity to enhance your experience in the future.Sincerely,Guest Services

10/10 Fantastiskt

Jeffrey G

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The Blue Haven is much smaller and more intimate than its sister resort, the Alexandra. The staff were all great. Janet and Natalee were especially fun at the bar. Lisbeth and Patricia took good care of my wife at the juice bar every day. Restaurants are limited, but there is free regular shuttle to the Alexandra which has more restaurants that are included in the all-inclusive rate
Bodde här 6 nätter i november 2023
Svar från Guest Services 10 jan. 2024
Hi Jeffrey G,Thank you for sharing your experience with us. It's wonderful to know that our team contributed to making your stay enjoyable. We appreciate your feedback on the dining options, and it's great that the free shuttle to Alexandra provided more dining options for you. We hope to welcome you back soon.Sincerely,Guest Services

10/10 Fantastiskt

claudia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i juli 2023
Svar från Guest Services 8 aug. 2023
Thank you!

10/10 Fantastiskt

Babatunde

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i juli 2023
Svar från Guest Services 31 juli 2023
Thank you!Warm regards,Guest Services

10/10 Fantastiskt

Latasha

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The environment was inviting and the staff was professional.
Bodde här 4 nätter i juli 2023
Svar från Guest Services 31 juli 2023
Thank you!Warm regards,Guest Services

8/10 Bra

Susan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i juli 2023
Svar från Guest Services 16 juli 2023
Thank you!

10/10 Fantastiskt

atanya

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
All inclusive
Bodde här 4 nätter i juni 2023
Svar från Guest Services 27 juni 2023
Dear antanya,Thank you!Warm regards,Guest Services

10/10 Fantastiskt

Yvonne R, Teaneck

Gillade: Renlighet och personal och service
Beautiful
Svar från Guest Services 27 juni 2023
Dear Yvonne,Thank you!Warm regards,Guest Services

10/10 Fantastiskt

Markus, surrey

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Here's what you'll get at this resort and what makes it AWESOME: Very private and quiet! It is a boutique hotel, so not a ton of rooms, not very many kids at all and it is so secluded, you get NO outside noise! Food was phenomenal! Shawn, the head chef, is creative fun, crazy delicious meals. Staff was fantastic - truly eager to make it a great vacation. Our room was huge, beautiful and well-appointed. The private beach was like no other beach I have ever seen (and I have seen hundreds of beautiful beaches)! I highly recommend this resort!
Bodde här 7 nätter i maj 2023
Svar från Guest Services 11 juni 2023
Dear Markus,Thank you for your feedback. The details shared will help others to find a suitable vacation experience for their vacation style. We are happy to hear you enjoyed our boutique-size, more personalized service and our private beachfront. We hope to welcome you back soon!

8/10 Bra

Angela

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Quiet, but close enough to nightlife. Nice market on the property. Restaurants on the property are good. Convenient shuttle service to sister property. Staff was friendly, attentive, and professional. However, I did get injured from falling out of a broken chair. Was offered a voucher for a free night’s stay within a year. I don’t think that this was necessarily fair compensation, especially if I don’t plan to return within a year. I attribute this to management, not staff. The staff was wonderful and I highly recommend this resort.
Bodde här 5 nätter i maj 2023
Svar från Guest Services 4 juni 2023
Dear Angela,Thank you for your review and feedback. We are sorry for the experience with the chair. Sincerely,Guest Services

10/10 Fantastiskt

Marcel

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
First and foremost, the staff was Impeccable! Incredibly friendly, helpful, funny, personable and honestly the best resort staff I've dealt with and I've been to a lot of resorts. Food was fantastic and the activities in abundance and fun. The ocean view suite is beautiful. I honestly could not say enough about how wonderful it was. My wife and I will be going back multiple times!
Bodde här 9 nätter i maj 2023
Svar från Guest Services 22 maj 2023
Dear Marcel,Wow - Thank you for the heartfelt review. We review all feedback and surveys in detail so it is greatly appreciated. We can't wait to welcome you back!Warm regards,Guest Services

6/10 Okej

Nathaly

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Bodde här 4 nätter i maj 2023
Svar från Guest Services 15 maj 2023
Thank you for your feedback. We are sorry that we did not meet expectations. We hope you were able to share more details regarding your experience during your stay so our managers were able to assist.Warm regards,Guest Services

10/10 Fantastiskt

Hatanichi

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Had an amazing stay here at Blue Haven Resort Hotel the customer service was excellent - each individual person we encounter was extremely nice and very helpful. Special shout-out to Kamar,Janet,Nathalee,Marsha,Arturo, Garth,Alfred, T’Ange, Alfred,Michael,Andre,Dayanira and Withny! I also really enjoyed the morning omelette from the warm gentleman making them (sorry I didn’t catch your name). And Patricia who you met the last day we were leaving. Ohh I can’t forget the amazing curry goat the chef had us try! You guys are absolutely amazing! Another shout out for the excursion/entertainment team who was out in the pool with their beautiful smiles and great energy/personalities! I can honestly say that I will miss you all and I can’t wait to be back next year! You guys are the true definition of making the customer feel right at home and going out your way to make this such a beautiful experience. Thank you all for making this vacation a memorable one!
Bodde här 4 nätter i maj 2023
Svar från Guest Services 15 maj 2023
Dear Hatanichi,We are so pleased you enjoyed our service, excursions and entertainment. Thank you for sharing your review. We hope to welcome you back in the near future.Warm regards,Guest Services

10/10 Fantastiskt

dawn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I loved the location of the property. I found Blue Haven to be peaceful, not over booked and easy to find beach chairs and dining tables throughout our stay. Customer service was great! Our PH was better than expected.
Bodde här 3 nätter i april 2023
Svar från Guest Services 26 apr. 2023
Dear Dawn,Thank you for your review and for choosing Blue Haven for your vacation. We are pleased that you enjoyed our peaceful and private beachfront, often described by guests as a "chill vibe". We hope to welcome you back in the near future.Warm regards,Guest Services

10/10 Fantastiskt

Doreatha

Svar från Guest Services 15 maj 2023
Thank you!

10/10 Fantastiskt

Chad

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at this property are nothing short of amazing! They make you feel like family and are fantastic with the kids. The food was terrific and only the highest quality food and beverage. The only thing that could be better is the free transportation between the 2 properties. More frequent shuttles would have made the stay impeccable. We'll definitely be back.
Bodde här 7 nätter i april 2023
Svar från Guest Services 18 apr. 2023
Dear Chad,Thank you for your review and feedback - we review all feedback in detail with our teams including reviews and survey responses. We are happy your family enjoyed the dining experiences and our chill private beach vibe. We can't wait to welcome you back!Warm regards,Guest Services

10/10 Fantastiskt

Betsy

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 5 nätter i april 2023
Svar från Guest Services 18 apr. 2023
Dear Betsy,Thank you!Warm regards,Guest Services

10/10 Fantastiskt

Catherine

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Beautiful resort!
Bodde här 5 nätter i april 2023
Svar från Guest Services 18 apr. 2023
Dear Catherine,Thank you for sharing your feedback!Warm regards,Guest Services

10/10 Fantastiskt

Martin, Fontana

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was very secluded with one of the beast turquoise beaches in the world. Its not overcrowded and really family friendly. We were there for 5 days with our 6 year son and we have a fantastic time. The food at the Fire & Ice restaurant in the resort is phenomenal. We literally tried it all and every place was delicious. The service is Top notch on a very high level and particularly our server Dio was exclusively attentive and helpful. Him and Nattalee from the pool bar made our stay spectacular and so pleasing. We usually never repeat to go back on a vacation to the the same Country and resort since we like to try new places and locations but Turks and Caicos and The Blue Haven Resort will be an exception. We loved it so much that we can't wait to go back.
Bodde här 4 nätter i mars 2023
Svar från Guest Services 4 apr. 2023
Dear Martin,Wow! Thank you for the amazing review. We will be honored to welcome you back for another visit. Warm regards,Guest Services

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great, relaxing stay!
Resort was beautiful, nice, and quiet. Service was great, however sometimes a little slow - but that could simply be the pace of the island! Staff were all helpful and very kind. We stayed in the one bedroom suite and it was spacious and very comfortable. Food was very good overall. At Jammin’, avoid the chicken tenders, they were dry! Jerk wings and the grouper sandwich were delish! At Fire & Ice dinner, most everything we had was solid! Only issue we had was the fish was dry and they didn’t serve it with the sides listed. I told the waiter and they were quick to replace the dish with the salmon entree and it was great with the truffle mashed potatoes. At Salt, everything was great as well! Tip: ask for your pizza to be cooked 1-2 min longer for a crispier crust! We did venture to the sister resort, Alexandra, as well. It was nice, but much busier. The food and service we had at Black Rock was good! Good luck trying to find beach chairs after 11am!
Bodde här 3 nätter i mars 2023
Svar från Guest Services 15 mars 2023
Dear Anonymous,Thank you for sharing your review and feedback. We are happy you enjoyed your stay overall and appreciate the 10/10 rating. Your feedback regarding the food, including the chicken tenders, has been shared with the team. Normally our chicken tenders are a hit with guests young and old, so they will have to investigate and make corrections to check for consistency. We hope to welcome you back to Blue Haven Resort in the near future.Warm regards,Guest Services

10/10 Fantastiskt

Jennifer

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Amazing experience! The staff was friendly, the food was good and the resort is beautiful. Close to gracebay and there’s a shuttle that takes guests to their sister hotel, Alexandria. We received an amazing experience with the chef Sean, Arturo & Francisco the managers. They made our stay extra special and were so attentive. Overall 5 star experience!!
Bodde här 2 nätter i februari 2023
Svar från Guest Services 8 mars 2023
Dear Jennifer,We are pleased to hear that you enjoyed the dining, service and access to our sister property, Alexandra Resort. Thank you for taking the time to share your review and recommendations. We hope to welcome you back soon.Warm regards,Guest Services

8/10 Bra

Dacson

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2023
Svar från Guest Services 21 mars 2023
Hi Dacson,Thank you for your feedback!Sincerely,Guest Services

10/10 Fantastiskt

TERESA

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was very helpful. The resort was kept very clean.
Bodde här 4 nätter i januari 2023
Svar från Guest Services 10 feb. 2023
Dear Teresa,Thank you for sharing your review. We are happy you enjoyed your stay and we hope to welcome you back in the near future.Warm regards,Guest Services

10/10 Fantastiskt

Adam

Bodde här 4 nätter i januari 2023
Svar från Guest Services 8 mars 2023
Hi Adam,Thank you for the 5 star rating.Sincerely,Guest Services

8/10 Bra

Gina

Reste med familj och småbarn
Gillade: Personal och service och bekvämligheter
This was a great vacation for our family. The beach, pool, and above all else, the staff that led the games, activities, and special events, made it a great stay. The physical hotel needs upgrading - given the price - and the menus for lunch and dinner need more variety and especially healthy options for kids.
Svar från Guest Services 20 jan. 2023
Dear Gina,We are so happy that your family enjoyed your stay with us, including the private beach, beachfront pool and activities. Your feedback regarding the menu has been shared with the management team as we are always striving to improve the guest experience. We hope to welcome you back in the near future.Warm regards,Guest Services

6/10 Okej

Lynn Ann, Bluffton

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The property was very pretty. We had two staff members who absolutely made our trip - without Tange and Natalee we would have been lost. We were very surprised by the lack of effort on behalf of most of the staff when we needed help. One of our wake-up calls never happened. The office staff answered our questions - but never followed up with information that would have actually helped us get where we were going. When we were leaving our room for the final time, cleaning staff were just standing around in the hall - no one offered to help us with the door or the suitcases (although we are obviously older). Once, we had a 12:30 pickup time - and lunch didn't start until 12:30. At 12:00 all that food (which we paid for) was just sitting there ready - and we were told too bad, we had to go to the Market, where we had to pay for our lunch. This happened one time at breakfast as well. The best part was being able to take the shuttle to the sister property, the Alexandra - excellent food, excellent amenities, beautiful beach.
Svar från Guest Services 20 jan. 2023
Dear Lynn Ann,We are happy to hear you enjoyed your stay overall, including service at our tour desk and beachfront pool bar and grill, and your visit to our sister resort, Alexandra. Though we are saddened to hear where we felt short in your vacation experience. Wake up calls should always occur as scheduled. And the situation with your departure is unfortunate. If you do visit us again, a call to our Front Desk and our team will be happy to get you assistance with your bags. If food for lunch is ready minutes before you have to go, just let one of our Managers know and they can assist in arrangements before the lunch restaurant is opened. We will share your feedback with the team to help us in preventing this from happening again.Sincerely,Guest Services

2/10 Väldigt dåligt

Muinat

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
The rooms were not well insulated. Unable to sleep several nights due to noises from other rooms. In addition, the food was terrible.
Svar från Guest Services 4 jan. 2023
Dear Muinat,We are sorry you did not enjoy your stay with us including noise from the adjoining room. We are saddened that you did not share your feedback with us during the stay with one of our managers, or in our in-stay survey. Our team could have corrected any issues you encountered for a more enjoyable experience.Sincerely,Guest Services

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Mehr Schein als sein … Wucherpreis
Total überrissene Preise 2 Übernachtungen für 2700.—$ Dafür erwarte ich dann ein 5 Sterne plus Hotel .. Sicher werde ich diese Location nicht weiter empfehlen..
Bodde här 2 nätter i december 2022
Svar från Guest Services 28 dec. 2022
Dear Guest,I'm sorry that you were shocked by our rate as it appears this was a last-minute booking during our festive season. Turks and Caicos is an expensive destination and the cost of dining out and even groceries is expensive. For this reason, despite the cost, our all-inclusive rates are considered by most to be good value. The rates including dining, drinks, snacks, non-motorized watersports, access to our sister property, Alexandra Resort, taxes and service charge. We hope that you were able to enjoy all of our resort amenities and the clear blue water and beautiful beaches that Turks and Caicos is known for. Sincerely,Guest Services

8/10 Bra

James

Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet och personal och service
Female wait staff are very unfriendly. First impression at check in was not a friendly one. Cleaning crew did bare minimum. Made bed only. Always trash at beach area. Ladder on the raft is broken. Fire and Ice food was disappointing and NICOLA (waitress) was incredibly rude. Kamar at Jamming by the Sea was outstanding! He was a pleasure and went above and beyond.
Svar från Guest Services 27 dec. 2022
Hi James,We are sorry to hear that we fell short for your stay. We strive for excellence guest experiences including warm welcomes for our arriving guests, clean accommodations and common areas and excellent dining experiences. We are saddened that you did not reach out to our management team to share your concerns during your stay so they could be addressed immediately.Sincerely,Guest Services

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter