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Recensioner av Sandcastle Resort and Club

3 out of 5
Sandcastle Resort and Club
929 Commercial Street, Provincetown, MA

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 259 av 915 recensioner" "
8 - Bra i betyg. 293 av 915 recensioner" "
6 - Okej i betyg. 188 av 915 recensioner" "
4 - Dåligt i betyg. 90 av 915 recensioner" "
2 - Väldigt dåligt i betyg. 85 av 915 recensioner" "

7,6/10

Renlighet

7,6/10

Personal och service

7,0/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

8/10 Bra

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Härligt läge precis vid havet. Dock varierande serviceanda hos Personalen. Snäsigt o nonchalant bemötande av både personal i servicedisk o städ.
Bodde här 3 nätter i juni 2018
Svar från louise 1 juli 2018
Tack för att du tog dig tid att granska din vistelse. Jag var mycket oroad över din kommentar om personalen och kommer att diskutera det med chefen.

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Perfect place for springbreak not relaxing at alll
Really uncomfortable "beds", thinn walls and lot of alcoholdrinking people in the spa area in the evenings listening to loud reaggemusic. The police arrivedo several times to the hotel during the week
Bodde här 7 nätter i juni 2018
Svar från Louise 24 juni 2018
We apologize if some of the other guests were disturbing you. We have quiet time after 10 pm and the night security is there to enforce this rule - we are not aware that any police came to the resort during your stay. Did you inform the front desk that you found your mattress uncomfortable? It is difficult to provide a mattress that suits everyone's taste and we have additional mattresses and toppers for guests who find their bed to be too hard or too soft.

8/10 Bra

Marie-Louise

Gillade inte: Personal och service
Bodde här 1 natt i september 2017

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter

8/10 Bra

MELISSA

Gillade: Renlighet
Bodde här 2 nätter i april 2024
Svar från Sandcastle Resort 11 maj 2024
We are glad to hear that enjoyed your stay with us!

8/10 Bra

MELISSA

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
Nice hotel, zero communication, arrived at 5 pm, no one at desk, “checked in” as I was checking out. Hot tub not open.
Bodde här 1 natt i maj 2024
Svar från Sue 10 maj 2024
We are glad you enjoyed your stay. We have limited staff in the off season and someone is at the desk everyday and security is on at night. We have not had a hot tub for over 4 years now.

6/10 Okej

Amit

Gillade inte: Bekvämligheter
Rooms with balconies overlooking the water were closed. The room was not serviced by cleaning staff.
Bodde här 4 nätter i mars 2024
Svar från Sue 17 apr. 2024
Thank you for staying with us. We hope you will visit again!

6/10 Okej

Emily

Gillade: Renlighet
Bodde här 1 natt i mars 2024
Svar från Sue 1 apr. 2024
Thank you for staying with us. We hope you will visit again.

10/10 Fantastiskt

Carmen

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great price and good place 👍
Bodde här 1 natt i mars 2024
Svar från Sue 24 mars 2024
Thank You for staying with us. We hope you will visit again.

8/10 Bra

Jude

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från Sandcastle Resort 22 mars 2024
Thank you for staying with us and we hope to see you again in the future!

6/10 Okej

Greg

Bodde här 1 natt i mars 2024
Svar från Sue 17 apr. 2024
Thank you for staying with us. We hope you will visit again!

8/10 Bra

Gary

Gillade: Renlighet och boendets skick och faciliteter
In the middle of winter I needed to be in Provincetown to meet a store owner. Sinc eit is quite aa drive I decided t stay the night before the meeting, Luckily The Sandcastle has a great location. I was confused as to what to do when I got here but quickly figured it out. Fazzinis Italian was great and the studio is very comfortable.
Bodde här 1 natt i mars 2024
Svar från Sue 7 mars 2024
Thank you for staying with us... Please visit again.

10/10 Fantastiskt

Leann

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Came during off season. Very quiet and peaceful. Beds very comfortable.
Bodde här 1 natt i mars 2024
Svar från Sue 7 mars 2024
Thank you for staying with us... Please visit again.

6/10 Okej

Dawn

Reste med sin partner
Gillade: Bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Sue 7 mars 2024
Thank you for staying with us... Please visit again.

6/10 Okej

matt

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Nice location.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet och rummets bekvämlighet
Good place to stay
Great place. Nice view. Good service
Bodde här 1 natt i oktober 2023
Svar från Sue 11 nov. 2023
Thank You for staying with us. We hope you will visit again.

8/10 Bra

Verifierad resenär

Reste i grupp
Gillade: Renlighet
Decent resort, a bit older and outdated
Checkin was easy and the woman was nice. Pool room had broken windows and was freezing cold. Exercise room wasn1 1970 treadmill and 5lb weights. Room was small but standard, Murphy bed wasnt as comfortable as it could have been
Bodde här 1 natt i november 2023
Svar från Sue 4 nov. 2023
Thank you for staying with us. We are addressing all issues. We hope you will join us again.

2/10 Väldigt dåligt

Genevieve

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i november 2023
Svar från Sue 11 nov. 2023
We are sorry you didn't enjoy your stay. We wish you had let us know what you didn't like.

10/10 Fantastiskt

Virginia

Bodde här 1 natt i oktober 2023
Svar från Sue 31 okt. 2023
Thank you for staying with us. We hope you will visit again.

10/10 Fantastiskt

Mark

Gillade: Renlighet och boendets skick och faciliteter
we love staying
Bodde här 1 natt i oktober 2023
Svar från Sue 29 okt. 2023
Thank you for staying with us. We hope you will visit again.

8/10 Bra

Christopher

Bodde här 1 natt i oktober 2023
Svar från Sue 28 okt. 2023
Thank you for staying with us. We hope you will visit again.

8/10 Bra

Scott

Reste med familjen
Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Sue 27 okt. 2023
Thank you for staying with us. We hope you will join us again.

8/10 Bra

George

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Clean, Very well maintained, roomy, well equipped functional kitchen. Nice Pool-indoor.
Bodde här 2 nätter i oktober 2023
Svar från Sue 17 okt. 2023
Thank you for staying with us. We hope you will visit again!

10/10 Fantastiskt

Christine

Gillade: Renlighet och rummets bekvämlighet
too much unnecessary noise yuck...
it was a great stay except for the cleaning guy that stomped around in the room above me for the whole morning Sunday. Its a huge hotel spread out!!!!!!
Bodde här 2 nätter i oktober 2023
Svar från Sue 16 okt. 2023
Thank you for staying with us. We hope you will visit again!

8/10 Bra

Fabien

Reste med familjen
Unterkunft in die Jahre gekommen.
Bodde här 1 natt i oktober 2023
Svar från Sue 16 okt. 2023
Thank you for staying with us. We hope you will visit again!

10/10 Fantastiskt

Zafir

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great stay, easy walk to the beach. Murphy bed was very comfortable
Bodde här 1 natt i oktober 2023
Svar från Sue 16 okt. 2023
Thank you for staying with us. We hope you will visit again!

4/10 Dåligt

Tim

Reste med familjen
Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
The room was clean but the property was older and a little run down. The staff was nice . The beds were very uncomfortable the mattress on the bed was old and about 5 inches thick . The tv’s in the room would come on but no way to turn the channels without remotes and there wasn’t a remote in the room for either Tv. There was no AC in the room at all just 2 fans hanging on the wall. The beds were so uncomfortable I couldn’t sleep on them another night so checked out early and was charged for the whole stay.
Bodde här 3 nätter i oktober 2023
Svar från Sue 11 okt. 2023
We are sorry you found the bed uncomfortable, we wish you would have let us know while you were here. The unit you chose did not have a/c and we have fans on the wall to keep it cool. We hope you will visit us again and book a unit with a/c.

10/10 Fantastiskt

Melissa

Gillade: Renlighet och rummets bekvämlighet
Bodde här 2 nätter i oktober 2023
Svar från Sue 11 okt. 2023
Thank you for staying with us. We hope you will visit again!

6/10 Okej

Elijah

Reste med sin partner
Gillade: Renlighet
Was a nice room. Had an odor to it, but was clean. Found out that the room did not have air conditioning luckily was not needed due to cool temperatures outside.
Bodde här 2 nätter i oktober 2023
Svar från Sue 9 okt. 2023
Thank you for staying with us. A/c is available in the main building if that ia important to you.

10/10 Fantastiskt

Kris

Bodde här 2 nätter i oktober 2023
Svar från Sue 28 okt. 2023
Thank you for staying with us. We hope you will visit again.

8/10 Bra

Roberta

On the bay
Bodde här 4 nätter i september 2023
Svar från Sue 9 okt. 2023
Thank You for staying with us. We hope you will return.

10/10 Fantastiskt

Russ

Bodde här 3 nätter i oktober 2023
Svar från Sue 27 okt. 2023
Thank you for staying with us. We hope you will join us again.

2/10 Väldigt dåligt

Christine

Gillade inte: Renlighet och rummets bekvämlighet
Resort and Club?????
Ist is an impudence that this Place is called a Club and Resort!!!It has NOTHING to be close! And It is old ,dirty and the Staff working there?I should Not Say more otherwise i am losing my good upbringing..
Bodde här 4 nätter i september 2023
Svar från Sue 4 okt. 2023
We are sorry you didnt enjoy your stay.

4/10 Dåligt

Reuben

Gillade: Renlighet
It was ok but the key they first gave me for my room didn’t work and I also would expect a key card rather than an actual metal key. The sheet of many many rules on which I had to initial next to each one at check-in was rather excessive and made the hotel feel low-class and uncomfortable and not that welcoming, like I was dealing with the police and not a hospitality staff. Also the people knocking on the door like every half hour in the morning for like 2 hours leading up to checkout time was very annoying as I was extremely exhausted. Also the fact that checkout time at this hotel is at 10am, which is a full hour before most other hotels have it, was way too early for me. The TV remote control being in a plastic bag was weird. The TV was too small and not at an ideal angle for watching while lying in bed. The upper lightbulb on the lamp next to the dresser didn’t work. The requirement that I put that yellow paper slip on my car’s dashboard and also write down my license plate number was something that most other hotels never do, they usually just require that you write the year make and model of your car. This was inconvenient to have to deal with when checking in while carrying tons of bags and items.
Bodde här 1 natt i oktober 2023
Svar från Sue 2 okt. 2023
We are sorry you didnt enjoy your stay. We have procedures and policies in place to ensure that your car isnt towed and also that the room is ready when you arrive, in order to do that we need check out at 10am and check in at 4pm. The remote is clean in the bag and kept that way due to covid.

10/10 Fantastiskt

MARJORIE

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
10 stars WILL STAY THERE AGAIN!!!
Bodde här 2 nätter i september 2023
Svar från Sue 2 okt. 2023
Thank you for staying with us, we hope you will visit again.

10/10 Fantastiskt

Norma

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The only issue I had was that when I opened the patio door I could smell stale cigarette smoke
Bodde här 2 nätter i september 2023
Svar från Sue 2 okt. 2023
Thank you for staying with us, we hope you will visit again. We do not allow smoking.

6/10 Okej

Jhonatan

Gillade: Renlighet och rummets bekvämlighet
Good price
You get what you pay for - very basic, and adequate for one/two nights. Location is ok. Get ready to hear everything that happens in the rooms next to you - it's like the walls and ceiling are made of paper.
Bodde här 1 natt i september 2023
Svar från Sue 25 sep. 2023
Thank you for staying with us! We hope you will visit again!

8/10 Bra

William

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Good price, easy check in and out
Bodde här 2 nätter i september 2023
Svar från Sue 25 sep. 2023
Thank you for staying with us! We hope you will visit again!

10/10 Fantastiskt

Abdiel

Gillade: Renlighet och boendets skick och faciliteter
I like it
Bodde här 1 natt i september 2023
Svar från Sue 25 sep. 2023
Thank you for staying with us! We hope you will visit again!

10/10 Fantastiskt

Boris

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great place!
Bodde här 4 nätter i september 2023
Svar från Sue 25 sep. 2023
Thank you for staying with us! We hope you will visit again!

10/10 Fantastiskt

arthur

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
was very clean, quiet and amazing location
Bodde här 3 nätter i september 2023
Svar från Sue 19 sep. 2023
Thank you for staying with us. We hope you will visit again.

4/10 Dåligt

Verifierad resenär

OK Stay
Sandcastle Resort could be more honest about its proximity to the downtown area of P'town, MA
Bodde här 6 nätter i september 2023
Svar från Sue 16 sep. 2023
We are sorry you didnt like the location of the Resort. It is 2.5 miles from the center of town, and we do not hide that fact.

10/10 Fantastiskt

Thacher

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i september 2023
Svar från Sue 17 sep. 2023
Thank you for staying with us. We hope you will visit again.

8/10 Bra

Mark

Gillade: Renlighet och rummets bekvämlighet
Once is enough
Smaller than an efficiency apartment. The Murphy bed takes up about half of the space when down. The lobby needs some TLC
Bodde här 1 natt i september 2023
Svar från Sue 12 sep. 2023
Thank you for staying with us. We hope you will visit again.

4/10 Dåligt

Danielle

Reste med sin partner
Gillade inte: Renlighet
This hotel was way overpriced for the quality. It looks nice online and then when you arrive it does not seem as nice. Only the main building has AC and it’s incredibly hot, humid, and sticky in the rooms. You feel like your feet stick to the floor and the bed that pulls out is not accessible by any outlets so my husband had to sleep upside down to access a plug for his CPAP. Did not exceed or even meet expectations.
Bodde här 1 natt i september 2023
Svar från Sue 12 sep. 2023
We are sorry you were unhappy with your accommodations, however you chose a room without a/c. We hope you will give us another try.

2/10 Väldigt dåligt

Mario

Bodde här 1 natt i september 2023
Svar från Sue 12 sep. 2023
We are sorry you were unhappy with your stay. We wish you would have given us more info so we could addressed your issues.

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Bodde här 3 nätter i september 2023
Svar från Sue 5 sep. 2023
Thank you for staying with us. We hope you will visit again.

10/10 Fantastiskt

Linda

Gillade: Renlighet
Bodde här 2 nätter i september 2023
Svar från Sue 6 sep. 2023
Thank you for staying with us. We hope you will visit again!

4/10 Dåligt

Amanda

Reste i grupp
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Beach was completely un maintained and not as it appeared in the pictures. Our sheets had stains. Our mattress was stained. We pulled the couch bed out to find a toy car which means it wasn’t opened and cleaned in between guests. I was shooed away from the front desk when I told them about the stains and told to go back to my room and to wait for house keeping. House keeping came to our room and said the stains on the sheets were bleach ( blue blanket. White stain) and that someone spilt something on the mattress. Sprayed them both with bleach and sanitizer and had a bad attitude when we asked for new bedding. Oh and there were no coffee filters. Our screen to the door was hanging off when we arrived. They did fix that the next day. There were sign’s everywhere that said if you don’t do your dishes and put them away and take out the trash that you’ll be fined. Not worth the $ a night. Do not stay here
Bodde här 2 nätter i augusti 2023
Svar från Sue 4 sep. 2023
We are sorry you were unhappy with your stay, and we are addressing the issues. The beach is owned by the town and is maintained by them.

4/10 Dåligt

JOSEPH, ROCKY MOUNT

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Dirty floors, blood stain or something red. No Air conditioner. Toilets and sinks kept not draining.
Bodde här 2 nätter i september 2023
Svar från Sue 4 sep. 2023
We are sorry you were unhappy with your stay, and we are addressing the issues. The unit you chose did not have air conditioning.