“Upon arrival the reception claimed they havent any reservation for us. I booked and paid via hotels.com but hotel insists they dont have any reservation. The woman at the reception did not speak English (and my Spanish is rusty), she dismissed us and continue with the next guest in line, strange behaviour. After a while a englishspeaking man show up but he couldnt find the booked and paid reservation either. I then forwarded my confirmation (which is in Swedish...) to their email and hotel...
“Upon arrival the reception claimed they havent any reservation for us. I booked and paid via hotels.com but hotel insists they dont have any reservation. The woman at the reception did not speak English (and my Spanish is rusty), she dismissed us and continue with the next guest in line, strange behaviour. After a while a englishspeaking man show up but he couldnt find the booked and paid reservation either. I then forwarded my confirmation (which is in Swedish...) to their email and hotel...
Anneli