Property was the Holiday Inn. Now One Tower was sold to private owners and other Tower was sold to Sunscape. The two locations were managed differently. The Sunscape did not acknowledge private owners and there was conflict. They tagged us making sure we had strict rules. They gave us towel cards, we had to return towels before 5. We missed the time and were taking them to room, which was not allowed, security took them away and did not give us cards. If not returned. they were going to charge us $150 each towel. We bought 1 day all inclusive pass and had bottle of water left over and took it to our room. Next day returning to our room with some of that water. Security ripped it out of our hand and said we were stealing. The food was not good at the all inclusive. Check out was at 11 AM. Our daughter had a flight out at 6 PM, they would not hold her luggage past 12 and could not stay at the resort. As far as the suite goes not happy, it says can occupy 5 people, we were 3, we had1 hand towel, 1 face cloth, 3 towels. 2 wine glasses, the protected coating on pots was scraped off, releasing toxic compounds, poured a bottle of tequila and juice to make margaritas in blender, everything leaked out the bottom, before this I went to Sunscape for ice, they would not give me any but would charge me $2.50. Toilet seat not secured, had to hold flush lever down to finish flush. AC runs continuous, auto, low or high, room was at 27 degrees when we entered. There was no hot water in kitchen sink, after 4 days I checked under the sink, hot water was shut off. Basic needs, dish soap, ice tray not here. Did not like bottom floor, 17 floors above were throwing butts and debris that landed on our patio. The safe made so much noise, we were scared to put money in in case it would not open. We were told Marco the administrator would come by, he did not show. Miriam gave me emails to contact her or Marco for problems, I sent her 5 emails, on hot mail, & g mail. Not a word or call from anyone. I would not recommend this place.