“We booked superior rooms with balconies at the website. When we checked in we were told that rooms with balconies are subject to availability and we were offered two rooms without balcony. After discussions one of us could change - however not the other one. On the other hand, the balconies were useless - fillded with pebble stones and no functional furnishing. The room without balcony had a big window. The tiny bar that was supposed to protect from falling out from the tenth floor was broken....
“We booked superior rooms with balconies at the website. When we checked in we were told that rooms with balconies are subject to availability and we were offered two rooms without balcony. After discussions one of us could change - however not the other one. On the other hand, the balconies were useless - fillded with pebble stones and no functional furnishing. The room without balcony had a big window. The tiny bar that was supposed to protect from falling out from the tenth floor was broken....
Anna-Lena