Exteriör

Recensioner av Oaks Queenstown Shores Resort

4.5 out of 5
Oaks Queenstown Shores Resort
327-343 Frankton Road, Queenstown

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 576 av 1364 recensioner" "
8 - Bra i betyg. 470 av 1364 recensioner" "
6 - Okej i betyg. 179 av 1364 recensioner" "
4 - Dåligt i betyg. 90 av 1364 recensioner" "
2 - Väldigt dåligt i betyg. 49 av 1364 recensioner" "

8,2/10

Renlighet

7,8/10

Personal och service

7,8/10

Bekvämligheter

8,0/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Please change this box to none mandatory if you are to receive any reviews from me.
Bodde här 2 nätter i mars 2019
Svar från Oaks Shores Queenstown Resort Team 9 juli 2023
Dear Guest,Thank you for taking the time to share your recent experience with us!We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Fantastiskt

Henrik

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2018
Svar från Oaks Shores Queenstown Resort Team 23 juli 2023
Dear Guest,Thank you for taking the time to leave us a review.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Mycket trevligt hotell. Prisvärt med fin utsikt över bergen. Fin promenad längst vattnet in till Queenstown. Läget kräver dock att man har bil.
Svar från Oaks Shores Queenstown Resort Team 23 juli 2023
Dear Guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
oaks shore queenstown
Svar från Oaks Shores Queenstown Resort Team 23 juli 2023
Dear Guest,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

8/10 Bra

Ka Lai

Reste i grupp, Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
It’s good view and nice apartment. Don’t expect any house keeping service. If you have no expectations of fresh towel and amenities set everyday; or dish washing service then you are fine.
Bodde här 3 nätter i april 2024
Svar från Santiago 21 apr. 2024
Hi Ka Lai,Thank you for sharing your feedback with us on Expedia. We're glad to hear that you enjoyed the good view and found the apartment nice. We apologize if our housekeeping services did not meet your expectations during your stay. Your comments will be shared with our team to ensure we provide a more consistent experience for our guests. If you have any further concerns or suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back in the future.Warm regards,The Oaks Shores Team

8/10 Bra

Tianbai

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024
Svar från Santiago 21 apr. 2024
Hi Tianbai,Thank you for taking the time to share your feedback with us on Expedia. We're glad to hear that you had a positive experience overall. If there are any areas where we could improve and earn that fifth star from you in the future, please don't hesitate to let us know. Your satisfaction is important to us, and we value your input. We hope to have the opportunity to welcome you back for an even better stay next time.Warm regards,The Oaks Shores Team

8/10 Bra

Fareen

Reste i grupp, Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Beautiful property but due to construction, parking was inconvenient and messy. Last issue was bed, very old with no mattress topper,had dips where guests have slept. Needs replacing to match with Beautiful decor of rooms
Bodde här 4 nätter i april 2024
Svar från Santiago 21 apr. 2024
Hi Fareen,Thank you for sharing your feedback with us on Expedia. We're glad to hear that you found our property beautiful. We apologize for any inconvenience caused by the construction and the parking situation during your stay. Your comments regarding the condition of the bed are duly noted, and we will address this with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate your input. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,The Oaks Shores Team

10/10 Fantastiskt

Hao An

Bodde här 8 nätter i mars 2024
Svar från Santiago from The Oaks Shores Team 28 apr. 2024
Dear Hao An,Thank you for rating us 5 out of 5 on Expedia! We're thrilled to hear that you had an excellent experience with us. We appreciate your support and hope to welcome you back soon!Best regards,

6/10 Okej

CRAIG

Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Bekvämligheter
The view of the lake was beautiful… Not having a restaurant, or even a place to buy some snacks was terrible… The hotel is having a new area built with more units… But some arrangements should be made for food… For such a quality hotel… Even smaller, lower, rated hotels, have some type of snack bar… Very poor decision by management to not have anything
Bodde här 7 nätter i februari 2024
Svar från Santiago 21 apr. 2024
Hi Craig,Thank you for sharing your feedback with us on Expedia. We're glad to hear that you enjoyed the beautiful view of the lake. We apologize for any inconvenience caused by the lack of dining options during your stay. Your comments regarding the need for food arrangements are duly noted, and we'll review our options to provide better dining solutions for our guests. Your satisfaction is important to us, and we appreciate your input. We hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,The Oaks Shores Team

6/10 Okej

Douglas

Bodde här 3 nätter i februari 2024
Svar från Santiago 21 apr. 2024
Hi Douglas,Thank you for sharing your feedback with us on Expedia. We're sorry to hear that your experience did not meet your expectations. If there are specific areas where we fell short or if there's anything we can do to improve, please don't hesitate to let us know. Your satisfaction is important to us, and we value your input. We hope to have the opportunity to welcome you back for a better experience in the future.Warm regards,The Oaks Shores Team

10/10 Fantastiskt

louise

Gillade: Renlighet och boendets skick och faciliteter
The room and view were amazing . There is construction going on but this did not impact our stay again. We wished we could stay longer.
Bodde här 1 natt i februari 2024
Svar från Oaks Shores Team 21 feb. 2024
Hi Louise, Thank you so much for leaving us a great review - we are so pleased you enjoyed your stay and thank you for reconfirming to other future guests that the construction does not affect your stay. We are so pleased it wasn't an issue for you!We hope to welcome you back in the future.Kind Regards

8/10 Bra

Cindy

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great view Very clean Comfy beds Beautiful new renovation Convenient shuttle bus to town
Bodde här 7 nätter i januari 2024
Svar från Oaks Shores Team 21 feb. 2024
Hi Cindy,Thanks so much for leaving a great review of your recent stay with us. I will be sure to share your kind words to our HK team about their cleanliness, and are so pleased to hear you made use of our complimentary shuttle service to town.We hope to welcome you again in the future.Kind Regards

10/10 Fantastiskt

QI

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Oaks Shores Team 21 feb. 2024
Thank you!!

2/10 Väldigt dåligt

abdullah

Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Santiago 21 apr. 2024
Hi Abdullah,We're sorry to hear about your disappointing experience. If there's anything specific that you'd like to share with us about your stay, please feel free to let us know. Your feedback is important to us, and we're here to address any concerns you may have.Warm regards,The Oaks Shores Team

10/10 Fantastiskt

Ella

Bodde här 1 natt i januari 2024
Svar från Oaks Shores Team 21 feb. 2024
Thank you for your great review Ella!

6/10 Okej

Prajakta

Gillade: Renlighet
Good, not great.
Goods: New, very clean, good staff, restricted but good view, every day cleaning. Bads: Not so convenient for those who want to walk to the streets. The block 2 is all new construction but the rooms were not sound proof. The family next to our room was extremely loud. Their kids were playing and screaming throughout the day until midnight. The two separate units had a common door in between that was locked. And the neighbour's kids would try to open the door every now and then. Why would newly constructed units would have a common door in the first place? It's overpriced
Bodde här 4 nätter i januari 2024
Svar från Santiago 21 apr. 2024
Hi Prajakta,Thank you for sharing your feedback with us. We're glad to hear that you found our property new, clean, and appreciated our staff's service. We apologize for any inconvenience caused by the noise disturbance from neighboring guests and the lack of soundproofing in the rooms. Your comments regarding the common door between separate units are duly noted, and we'll review our room configurations to ensure a more comfortable stay for our guests in the future.We appreciate your input regarding the pricing and convenience of our location. Your satisfaction is important to us, and we'll take your feedback into consideration as we strive to improve our services and offerings.Warm regards,The Oaks Shores Team

10/10 Fantastiskt

David

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Brand new. Large spacious unit with full kitchen and washer and dryer. Perfect location with a nice 5 km trail along the lake that connects to downtown Queenstown.
Bodde här 2 nätter i december 2023
Svar från Oaks Shores Team 21 feb. 2024
Thanks for your 5/5 review David! We are thrilled to hear you enjoyed your stay with us, and that you enjoyed our brand new fully self-contained apartments! We hope to welcome you back in the future!

10/10 Fantastiskt

Inna

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 5 nätter i december 2023
Svar från Oaks Shores Team 21 feb. 2024
Thank you for your 5* review Inna!!

8/10 Bra

Ke

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Santiago 21 apr. 2024
Hi Ke,Thank you for your feedback. We're pleased to see that you had a positive experience overall. If there are any specific areas where we can improve and earn that fifth star from you next time, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to welcoming you back for an even better stay in the future.Warm regards,The Oaks Shores Team

8/10 Bra

Lynda

Reste med familj och småbarn
Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Santiago 21 apr. 2024
Hi Lynda,Thank you for taking the time to leave us a review. We're glad to see that you had a positive experience overall. If there's anything specific that we can do to turn your next stay into a 5-star experience, please feel free to let us know. Your feedback is valuable to us, and we look forward to welcoming you back in the future.Warm regards,The Oaks Shores Team

10/10 Fantastiskt

Nicholas

Bodde här 7 nätter i december 2023
Svar från Santiago 21 apr. 2024
Hi Nicholas,Thank you so much for your wonderful review! We're delighted to hear that you had a fantastic experience with us. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Warm regards,The Oaks Shores Team

6/10 Okej

Nick

Affärsresenär
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Constructure around the property. The noise from next room.
Bodde här 1 natt i december 2023
Svar från Santiago 21 apr. 2024
Hi Nick,Thank you for sharing your feedback. We apologize for any inconvenience caused by the construction noise and noise from neighboring rooms during your stay. Your comfort is important to us, and we'll do our best to address these issues to ensure a more pleasant experience for our guests in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Warm regards,The Oaks Shores Team

8/10 Bra

Bryony

Reste med sin partner
It is a difficult assessment - this should be and I am sure that in 2025 it will be a great facility. For our stay the rooms are very nice, new fittings and bathrooms, however with no air conditioning. Our first room on ground level had a door we could open but we didn’t feel safe leaving it open to anyone who may come in while we slept, the second room didn’t have a door only a couple of small windows that only opened to 10 degrees with insufficient air flow to cool the room. The third room had a door and balcony and we were finally comfortable sleeping. We had expected a bar and restaurant both of which were closed for renovation. There was nowhere we could charge an electric car. The staff were great and did all they could to ensure we were cared for. I will ask if the renovations are complete before staying again.
Bodde här 10 nätter i november 2023
Svar från Santiago 21 apr. 2024
Hi Bryony,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our rooms nice with new fittings and bathrooms. We apologize for any inconvenience caused by the lack of air conditioning and the challenges you faced with the room configurations during your stay. Your comments regarding the closed bar and restaurant, as well as the lack of facilities for charging electric cars, are noted, and we'll work to address these issues as we continue with our renovations. We appreciate your understanding and patience during this time, and we're glad to hear that our staff provided great service. We hope to have the opportunity to welcome you back once our renovations are complete for a more enjoyable stay.Warm regards,The Oaks Shores Team

2/10 Väldigt dåligt

Morgan

Reste med sin partner
Gillade: Renlighet
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i november 2023
Svar från Santiago 21 apr. 2024
Hi Morgan,We're sorry to hear that your experience did not meet your expectations. If there are any specific issues you encountered during your stay that you would like to discuss or address, please feel free to reach out to us. Your feedback is valuable to us, and we strive to improve based on our guests' experiences.Warm regards,The Oaks Shores Team

10/10 Fantastiskt

Man Lu Lucineu

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från The oaks shores team 22 okt. 2023
Dear Man Lu Lucineu,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

2/10 Väldigt dåligt

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet
Avoid this hotel if you want a relaxing stay.
A very disappointing and frustrating stay. Dishwasher not working, housekeeping does not do a good job. Room is still dirty. Bedroom lights keep switching on and off on our 4th day while I am trying to put a baby to sleep. Had to get pack up and transfer to a different room with a sleeping baby. Phone not working in new room. Despite reporting all of this no action from staff. Poor communication and staff. Construction everywhere. Dust and odour from construction as you walk to the room.
Bodde här 5 nätter i oktober 2023
Svar från The oaks shores team 22 okt. 2023
Dear guest,I truly apologize for the issues you had during your stay. Unfortunately I do know that you really had a lot of issues during your stay in Room 503 where we had several problems at that time with the dishwasher and also the software which controls that room lights and temperature as you've mentioned. We're deeply sorry for all the inconvenience that it caused to you.From front office we did try our best to move you to another room since we understood your feelings and the bad experience you were having and we wanted to fix your situation, but unfortunately phone did not work properly in 501 at that time. Rest assured that maintenance went to your room several times in order to fix it. They have contacted our tech support but they couldn't find an easy/quick solution for that problem. We did try to do our best to fix it during your stay and we do apologize for everything.We're really sorry that your experience with us was not up to the standards we usually meet due to these technical failures. We'd truly like to welcome you again someday in order to provide you with the best experience we can give.Again, we're really sorry for all the troubles you had during your stay.Kind regards,

10/10 Fantastiskt

Charles

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Good
Bodde här 2 nätter i oktober 2023
Svar från The oaks shores team 22 okt. 2023
Dear Charles,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

10/10 Fantastiskt

Divyen

Bodde här 2 nätter i september 2023
Svar från The oaks shores team 22 okt. 2023
Dear Divyen,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

10/10 Fantastiskt

MENG-HSIN

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Quite,short to city.
Bodde här 2 nätter i september 2023
Svar från Oaks Shores Team 11 sep. 2023
Dear Meng-Hsin,Thank you for taking the time to review us. We are happy to hear you enjoyed your stay and hope to so see you again soon!Kind regardsOaks Shores Team

8/10 Bra

Julia

Good
Bodde här 1 natt i september 2023
Svar från Oaks Shores Team 11 sep. 2023
Dear Julia,Thank you for taking the time to review us. We are happy to hear you enjoyed your stay and hope to see you again soon!Kind regardsOaks Shores Team

10/10 Fantastiskt

SSU-HUA

Bodde här 2 nätter i augusti 2023
Svar från The oaks shores team 22 okt. 2023
Dear SSU-HUA,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

8/10 Bra

Preet

Gillade: Renlighet och boendets skick och faciliteter
The room was great however we weren’t informed of the construction and it blocked the view. We had workers right outside the window so opening curtains felt odd. Would have appreciated notice at booking time.
Bodde här 3 nätter i augusti 2023
Svar från The Oaks Shores Team 9 sep. 2023
Dear Preet,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,

6/10 Okej

KALUKUMARA

Reste med sin partner
Gillade inte: Bekvämligheter
Smelly room. Next to a construction site
Bodde här 4 nätter i augusti 2023
Svar från The Oaks Shores Team 1 sep. 2023
Dear Kalukumara,Thank you for taking the time to leave us a review!Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Bra

Chris

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023
Svar från The Oaks Shores Team 20 aug. 2023
Dear Chris, Thank you for rating the hotel. Hope you enjoyed your stay.Kind Regards,

2/10 Väldigt dåligt

Mahsa

Reste med familj och småbarn
Gillade inte: Renlighet och boendets skick och faciliteter
Worst hotel I have ever stayed in ' I wish I could give them zero. Specially for their customer service. When we booked in, there wasn't anything on the website regarding construction that is happening at the hotel which blocks the lake view. So you will not have the view that it is advertised on the website, expedia, or other booking web. Also instead of relaxing you have to put up with constrution noise. There is nothing like house keeping. You step in the room around 5pm and you don't even have clean towel to take shower. When I called the reception , she said you have to come up to reception and pick up the towels. After we got back to the room around 8: 00PM, house keeper only made the bed, rubbish and dirty towels on the floor. Not even emptying bin. Launges and furnitures are so dirty snd old. They keep saying to everyone that our house keepers are busy. Not good enough when you charge almost $800 for two nights Read less
Bodde här 2 nätter i augusti 2023
Svar från Oaks Shores Queenstown Resort Team 1 sep. 2023
Dear Mahsa,Thank you for taking the time to leave us a review!Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Fantastiskt

Ronil

Reste i grupp, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location both to the lake and to the city. Lovely friendly staff. Big rooms with nice view and with all amenities. Enjoyed my every minute on there premises
Bodde här 2 nätter i augusti 2023
Svar från The Oaks Team 14 aug. 2023
Dear Ronil, Thank you for your feedback. We will make sure to share that with the team!We are very glad to hear that you had enjoyable holidays!Kind Regards,

2/10 Väldigt dåligt

Penny

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Really disappointing accommodation. Check-in was delayed by 3.5hrs with no communication at check-in, until we asked. The room hadn’t been cleaned properly, there was food under the couches, on the kitchen floor and there were crumbs all over the couches. On day two there was no hot water, and during our stay they ran out of towels.
Bodde här 4 nätter i augusti 2023
Svar från Oaks Shores Resort 11 aug. 2023
Dear Penny,Thank you for taking the time to review your stay with us!We deeply apologize for the inconvenience caused by the late check-in due to housekeeping staff shortage on the day of your arrival.The described condition of your apartment and service is of course unacceptable, and we will address the issue with our team members promptly. We hope to get the chance to improve on your experience and be able to welcome you back in the near future!Kind regardsOaks Shores Team

8/10 Bra

tina

Bodde här 7 nätter i juli 2023
Svar från Oaks Shores Resort 11 aug. 2023
Dear Tina,Thank you for taking the time to review your stay.We are happy to hear you enjoyed your time with us and hope to be able to welcome you back in the near future!Kind regardsOaks Shores Team

6/10 Okej

ALi

Bodde här 4 nätter i juli 2023
Svar från The Oaks Shores Team 20 aug. 2023
Dear Ali,Thank you for your review.Kind Regards,

8/10 Bra

Magnus

Bodde här 4 nätter i juli 2023
Svar från The Oaks Shores Team 20 aug. 2023
Dear Magnus, Thank you for rates. Hope you enjoyed your stay!Kind Regards,

8/10 Bra

Michael

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Overall good enough however the bathroom area was quite small with limited space for toiletries for 2 people. Also no sink or microwave in the room and we were disappointed that they failed to supply us with fresh towels after our first night there.
Bodde här 4 nätter i juli 2023
Svar från Oaks Shores Resort 31 juli 2023
Dear Michael,Thank you for taking the time to review your stay with us. We are pleased to hear you enjoyed your time at Oaks Shores. For a better experience including the amenities mentioned by you please consider booking a one-bedroom apartment instead of a hotel room for your next stay as this comes equipped with a full kitchen!To preserve our earths precious resources our housekeeping team is instructed to only change towels on guests request by placing towels on the floor.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

2/10 Väldigt dåligt

Thomas

Reste med sin partner
Gillade: Bekvämligheter
Booked a room for 4 nights, when checking in I got told that we had but upgraded for the first night but had to check out at 10am the next day and recheck in after 2pm to another room - they seem to not be able to take a booking from a third party. Additionally, they have construction going on where power tools start at 7:30am, so you’re unable to sleep in past that time
Bodde här 4 nätter i juli 2023
Svar från Oaks Shores Resort 31 juli 2023
Dear Thomas,Thank you for taking the time to review your stay with us.We apologize for the inconvenience our renovation works have caused you! Generally, the team on site is instructed to complete tasks that do not require power tools in the early morning. Thank you for bringing this issue to our awareness. We will address it and take the actions necessary!Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We regret that we were unable to meet our high standards during your recent stay.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Kind regardsOaks Shores Team

10/10 Fantastiskt

Claudio

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great location with unbelievable lake and mountain views
Bodde här 7 nätter i juli 2023
Svar från Oaks Shores Queenstown Resort Team 23 juli 2023
Dear Claudio,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning the construction view and are taking necessary action to ensure our typically high standards are retained. Since learning of your experience, we have informed our staff to always tell guests about our current construction situation whenever they make phone call or walk-in property reservations since this is already announced in all our online booking channels for guests to know about it before making a reservation. Considering this, at present some rooms will have "better view" than others but the services will be the same for every guest.Regarding some Wi-Fi issues, we already complaint to our broadband service since we were having some issues with the service quality beyond our facilities and maintenance. Rest assured that we've taken note of your thoughts and actioned accordingly.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

10/10 Fantastiskt

Blagojce

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 7 nätter i juli 2023
Svar från The Oaks Shores Team 23 juli 2023
Thank you for your feedback! I am glad that we met your expectations.Kind regards,

10/10 Fantastiskt

Chris den

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It was exactly as promised. Photos were a true and accurate representation of the accommodation and the views. Staff friendly and obliging.
Bodde här 3 nätter i juli 2023
Svar från Oaks Shores Resort 16 juli 2023
Dear Chris,We are happy to hear you enjoyed your stay with us and hope to welcome you again in the future!Kind regardsOaks Shores Team

8/10 Bra

Graham, Auckland

Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The suite was very spacious, with amazing views. The only downside and depends on where the suite or room is. I.e 1004b s the road is very noisy. Trying to find a parking spot was a challenge. Staff are friendly, it’s a nice 30 min walk to the centre of Queenstown.
Bodde här 4 nätter i juli 2023
Svar från Santiago 9 juli 2023
Dear Guest,Thank you for taking the time to share your recent experience with us!We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Shores Queenstown Resort Team!

8/10 Bra

Tracie

Reste med familjen
Gillade: Renlighet
Heating was set a bit high and couldn’t see how to control it in the room.
Bodde här 4 nätter i juni 2023
Svar från Santiago 8 juli 2023
Dear TracieThank you for taking the time to share your recent experience with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Although, we're sorry to hear you had some troubles while setting your room temperature. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Oaks Shores Queenstown Resort Team

6/10 Okej

Edward Anthony

Reste med sin partner
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet
Very disappointing we had to keep asking for room to be cleaned. We where staying for 8 nights and room was only cleaned once.
Bodde här 9 nätter i juni 2023
Svar från Santiago 8 juli 2023
Dear Edward,Thank you for taking the time to leave a review.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Oaks Shores Queenstown Resort Team

10/10 Fantastiskt

Amanda

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
Freshly renovated, great facilities, shuttle service into town. Some renovations happening at the moment that didn’t really affect us. Will be back again.
Bodde här 5 nätter i juni 2023
Svar från Oaks Shores Resort 23 juni 2023
Dear Amanda,We are so happy to hear you had a pleasant stay with us and hope to be able to welcome you back again in the future!Kind regardsOaks Shores Team

2/10 Väldigt dåligt

Rhonda

Reste med sin partner
Gillade inte: Renlighet och bekvämligheter
Room was not clean
Bodde här 2 nätter i juni 2023
Svar från The Oaks Shores Team. 17 juni 2023
Hello Rhonda, Please accept my apologies that you left our hotel feeling disappointed. Rest assured we have investigated your feedback concerning cleanliness and are taking necessary action to ensure our typically high standards are retained.We hope to see you again enjoying.