Reception

Recensioner av Sandman Hotel Quesnel

2.5 out of 5
Sandman Hotel Quesnel
940 Chew Road, Quesnel, BC

Recensioner

7,4

Bra

10 - Fantastiskt i betyg. 189 av 714 recensioner" "
8 - Bra i betyg. 258 av 714 recensioner" "
6 - Okej i betyg. 150 av 714 recensioner" "
4 - Dåligt i betyg. 74 av 714 recensioner" "
2 - Väldigt dåligt i betyg. 43 av 714 recensioner" "

7,4/10

Renlighet

8,2/10

Personal och service

7,0/10

Bekvämligheter

7,0/10

Boendets skick och faciliteter

7,2/10

Hållbarhet

Recensioner

6/10 Okej

Mikael

10/10 Fantastiskt

Sondra

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Brent-General Manager 14 maj 2024
Hello Sondra. Thank you for the 5/5 review of our property. I am glad to see that everything went well with your recent stay with us. I do hope we get to welcome you back again soon. Have a wonderful day.

8/10 Bra

Deeanne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i maj 2024
Svar från Brent-General Manager 13 maj 2024
Hello Deeanne. Thank you for the 4/5 review. It looks like everything went well with your stay. I do hope we get the pleasure of welcoming you back again soon. Have a great day.

8/10 Bra

Agathe

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Brent-General Manager 30 apr. 2024
Hello Agathe. Thank you for the 4/5 review. It looks like everything went well with your stay. I am always looking to improve our guests experience here, if you think of any way we could improve your stay please let us know. I hope you have a wonderful day.

8/10 Bra

William

Affärsresenär
Gillade: Renlighet och personal och service
The property is going through a large upgrade to the main lobby and all rooms. This had been needed for some time so I had know problem with it. The room I was in had been renovated and was very nice. This will probably be going on for several months but will be worth it when completed. They just need to do something with the Shark Club as all they have is Denny’s on site.
Bodde här 2 nätter i april 2024
Svar från Brent-General Manager 24 apr. 2024
Hello William. Thank you for the positive review of our location. I am glad that you liked some of the completed renovations, we are working hard to have everything updated. I do hope we get the pleasure of welcoming you back again soon. Have a great day.

8/10 Bra

Barbara, Vanderhoof

Reste med familjen
Gillade: Personal och service
The property was good for what we needed, it looks like some updates are going on but the room we had still needs some work. Staff were friendly
Bodde här 1 natt i april 2024
Svar från Brent-General Manager 22 apr. 2024
Hello Barbara. Thank you for the 4/5 review. I will be sure to share with my staff that you had found them friendly. We are working hard at updating our location, I am glad you found the updates that are completed to your liking. I hope we get the pleasure of welcoming you back again soon. Have a wonderful day.

10/10 Fantastiskt

Jessie

Bodde här 2 nätter i april 2024
Svar från Brent-General Manager 13 maj 2024
Hello Jessie. Thank you for your 5/5 review of our property. It looks like everything went well with your stay. I do hope we get the pleasure of welcoming you back again soon. Have a great day.

10/10 Fantastiskt

Joseph

Bodde här 2 nätter i april 2024
Svar från Brent-General Manager 8 maj 2024
Hello Joseph. Thank you for providing feedback on your recent stay. I do hope we get the pleasure of welcoming you back again soon. Have a great day.

10/10 Fantastiskt

shannon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Brent-General Manager 15 apr. 2024
Hello Shannon. Thank you for the 5/5 review of our hotel. It looks like everything went well with your stay. I do hope we get the pleasure of welcoming you back again soon. Have a wonderful day.

8/10 Bra

Rose

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Brent-General Manager 12 apr. 2024
Hello Rose. Thank you for the 4/5 review of our property. It looks like everything went well with your stay. Please let us know if there is anyway we could have made your stay better. I do hope we get the pleasure of welcoming you back again soon. Have a great day.

8/10 Bra

Daryl

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Brent-General Manager 8 apr. 2024
Hello Daryl. Thank you for taking time out of your day to write us a review. It looks like everything went well with your recent stay. I do hope we get the pleasure of welcoming you back again soon. Have a great day.

10/10 Fantastiskt

Donna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
…lovely, newly renovated rooms…
Bodde här 2 nätter i mars 2024
Svar från Brent-General Manager 3 apr. 2024
Hello Donna. Thank you for taking the time to provide feedback on your recent stay with us. I am very glad to hear that you found our renovated rooms lovely. I do hope we get the pleasure of welcoming you back again soon. Have a great day.

10/10 Fantastiskt

Danielle

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and great helpful staff
Bodde här 1 natt i mars 2024
Svar från Brent-General Manager 3 apr. 2024
Hello Danielle. Thank you for the glowing review of our location. I am very glad to hear that you found our staff great and helpful. I so hope we get the pleasure of welcoming you back again soon. Have a wonderful day.

8/10 Bra

kathryn

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Sandman Quesnel is lovely. They were extremely helpful as we needed to leave a vehicle there for an extra night. The hotel was clean and even though they are in the middle of renovations, it was quiet and comfortable.
Bodde här 1 natt i mars 2024
Svar från Brent-General Manager 3 apr. 2024
Hello Kathryn. Thank you for the very kind review. I am happy to hear that you found our staff friendly and helpful and that our hotel was clean and quiet. I do hope we get the pleasure of welcoming you back again soon. Have a wonderful day.

6/10 Okej

Kelli

Bodde här 2 nätter i mars 2024
Svar från Brent-General Manager 16 apr. 2024
Hello Kelli. Thank you for providing feedback on your recent stay with us. It looks like we could have done better. If there is anyway we could have made your stay better, I would love to hear about it. I do hope we get the chance to welcome you back and show you that we can and will do better. Have a great day.

6/10 Okej

Megan

Reste med familjen
Gillade: Personal och service
I couldnt run a bath for my child..had to fill the tub with the shower head and cups from the sink. I paid good money to stay here and wasnt great. Wasnt worth the cost.
Bodde här 1 natt i mars 2024
Svar från Brent-General Manager 26 mars 2024
Hello Megan. I apologize for the experience you had during your recent stay with us. I had my maintenance manager fix the issue with the shower switch so this does not happen to another guest. This certainly is not our standard I know that we can do better. I do hope you will give us another chance in the future. Have a great day.

8/10 Bra

Clayton

Bodde här 1 natt i mars 2024
Svar från Brent-General Manager 8 apr. 2024
Hello Clayton. Thank you for the 4 star review of our location. It looks like you had a good stay. I do hope we get the pleasure of welcoming you back again soon. Have a great day.

10/10 Fantastiskt

Aaron

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Was great place love the new renovations one thing I would like to see is the pool has a bathroom somewhere to hang your clothes while you swim or go in hot tub
Bodde här 2 nätter i mars 2024
Svar från Brent-General Manager 18 mars 2024
Thank you Aaron for the 5 star review. I am glad to hear that you had an enjoyable stay with us. I will look into the option of having some hooks added to our pool and hot tub room. I do look forward to welcoming you back again soon. I hope you have a wonderful day.

8/10 Bra

Kyoko

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Stuff said it was in the renovation. The room light was dim and a little old impression. I would like to expect renovation. My kids enjoyed hot tub and pool, pool was a little cold.
Bodde här 1 natt i mars 2024
Svar från Brent-General Manager 18 mars 2024
Hello Kyoko. Thank you for taking time to provide feedback on your recent stay with us. We are currently working hard to update our property and lighting is on our scope of work. I am glad to hear that your kids enjoyed the pool and hot tub. I do hope we get the pleasure of welcoming you back again soon. Have a wonderful day.

10/10 Fantastiskt

Joseph

Bodde här 2 nätter i mars 2024
Svar från Brent-General Manager 3 apr. 2024
Hello Joseph. thank you for taking time out of your day to provide feedback on your recent stay with us. I do hope we get the pleasure of welcoming you back again soon. Have a wonderful day.

6/10 Okej

Monica, Williams Lake

Affärsresenär, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Adequate accomodation but very pricey
Bodde här 1 natt i februari 2024
Svar från Brent-General Manager 26 feb. 2024
Hello Monica. Thank you for taking time out of your day to provide feedback on your recent stay with us. It looks like we could have done better. If you think of anyway we could have made your stay more enjoyable, please let me know as I am always looking to improve our services here. I do hope we get the pleasure of welcoming you back again soon. Best regards.

8/10 Bra

John

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2024
Svar från Brent-General Manager 21 feb. 2024
Hello John. Thank you for the 8/10 review for our hotel. It looks like everything went well during your stay with us. I am always looking to improve our guest experience here at the Sandman Hotel Quesnel. If you think of anything that could have made your stay more enjoyable I would love to here from you. I hope you have a wonderful day and I look forward to having the opportunity to welcome you back again.

10/10 Fantastiskt

kim

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Definitely an older room but clean The desk chair could totally be replaced it was very stained but we covered it with a towel . Was fine for a one night stay.
Bodde här 1 natt i februari 2024
Svar från Brent-General Manager 12 feb. 2024
Hello Kim. Thank you for taking time out of your day to provide feedback on your recent stay with us. I am happy to let you know that we are working hard to update all of our rooms, this will bring a full refresh with all new furniture. I am glad you found the room clean, other than the chair. I will make sure my staff address this right away. I do hope we get the pleasure of welcoming you back again soon. Have a wonderful day.

8/10 Bra

Paul

Bodde här 1 natt i februari 2024
Svar från Brent-General Manager 26 mars 2024
Hello Paul. Thank you for the 4/5 star review. I always appreciate it when our guests take time out of their day to let us know how their stay was. It looks like everything went well. I do hope we get the pleasure of welcoming you back again soon. Have a wonderful day.

8/10 Bra

Michael

Reste i grupp
Gillade: Personal och service
Ok for a quick stay.
Ok for a quick overnight. Not the best beds. Could use a renovation in the rooms.
Bodde här 1 natt i januari 2024
Svar från Brent-General Manager 29 jan. 2024
Hello Michael. Thank you for the 8/10 review. I am happy to share with you that we are renovating our rooms. I am hoping to have some updated rooms released to our inventory. I do hope we get the chance to welcome you back soon.

10/10 Fantastiskt

Kraige

Gillade: Personal och service
Bodde här 1 natt i januari 2024
Svar från Brent-General Manager 24 jan. 2024
Hello Kraige. Thank you for the 5 star review. I always appreciate it when our guests leave feedback after their stay with us. I do hope we get the pleasure of welcoming you back again soon. Have a wonderful day.

6/10 Okej

Tara J

Gillade: Renlighet
The room was clean but a bit noisy as was beside the elevator. Lobby was undergoing renovations so a little untidy.
Bodde här 1 natt i januari 2024
Svar från Brent-General Manager 18 jan. 2024
Hello Tara. Thank you for providing feedback on your recent stay with us. I am glad that you found our room clean. I apologize for it being noisy, sometimes when we are getting close to capacity we are forced to place guests near the elevator. I will be sure to start a conversation with our guest agents and see if there is a way we can ensure rooms beside the elevators are our last sell rooms. I also apologize for our appearance in our lobby, we are working hard to update our services and hopefully can pull back the curtain soon. I do hope we get the pleasure of welcoming you back again soon.

10/10 Fantastiskt

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Brent-General Manager 16 jan. 2024
Hello, thanks for leaving us feedback on your recent stay. It looks like everything went well. I hope we get the opportunity to welcome you back again soon.

6/10 Okej

Natasha

Bodde här 1 natt i januari 2024
Svar från Brent-General Manager 16 jan. 2024
Hello Natasha. Thank you for providing feedback on your recent stay with us. I am always looking to improve our services and welcome any input from our guests. I do hope we get the chance in the future to show you that we can and will do better. Have a wonderful day.

6/10 Okej

David, Dawson Creek

Reste med familj och småbarn, Affärsresenär
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
I didn’t like that the room was old and many broken things in the room. Plugs wouldn’t stay in outlets lights flickering constantly. Curtains wouldn’t open or close properly they kept jamming up. Fridge didn’t work had to have it swapped out. The key card worked one out of every five or six swipes.
Bodde här 2 nätter i januari 2024
Svar från Brent-General Manager 16 jan. 2024
Hello David. I would like to thank you for providing us with feedback on your recent stay. I am happy to report that we are in the middle of a renovation project and a lot of your concerns will be addressed shortly. We are replacing our plugs and lighting as well as our curtains. We are also replacing our guest entry door locks to a much better system. I do hope that you will give us another chance in the future. Have a wonderful day.

8/10 Bra

Erica, Fort St. John

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
The hotel is undergoing renovations. Great service from staff. Pool and hot tub very welcome.
Bodde här 1 natt i januari 2024
Svar från Brent-General Manager 8 jan. 2024
Hello Erica. Thank you for taking time out of your day to provide feedback. I apologize for the state of our hotel while we are undergoing upgrades to our property. I am glad to see that my staff provided great service and that you found our pool and hot tub enjoyable. I look forward to the next time we get the pleasure of welcoming you back.

10/10 Fantastiskt

Kyla

Reste med familj och småbarn, Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service och bekvämligheter
Very clean, the staff was very helpful and friendly as I had some issues with my credit card. Close to Walmart, gas stations, Starbucks and more. The beds/bedding are comfy and there is a Denny’s restaurant on site for dining. Some of the rooms are outdated but I believe there is Reno’s underway. The pool and hot tub were recently reno’d!
Bodde här 1 natt i december 2023
Svar från Brent-General Manager 2 jan. 2024
Hello Kyla. Thank you for the glowing review. I am glad that my staff were found to be helpful and resolved the issue with our payment provider. I apologize for our dated product, but am happy to report that we will have some updated rooms back online soon. I do hope we get the pleasure of welcoming you back again soon.

10/10 Fantastiskt

Travous

Bodde här 1 natt i december 2023
Svar från Brent-General Manager 2 jan. 2024
Hello Travous. Thank you for the 10/10 review. It looks like everything went well with your stay. If you think of anyway we could further improve, please let me know and I will be more than happy to hear further feedback. I do hope we get the pleasure of welcoming you back again soon.

10/10 Fantastiskt

Wendy

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Brent-General Manager 27 dec. 2023
Hello Wendy. Thank you for the 5 star review. It looks like everything went well during your visit. I do hope to have the pleasure of welcoming you back again soon. Have a wonderful day.

10/10 Fantastiskt

John-Paul Joseph

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Brent-General Manager 27 dec. 2023
Hello John-Paul, thank you for the 5 star review. It looks like everything went well with your stay. I do hope we get the pleasure of welcoming you back again soon. Best regards.

10/10 Fantastiskt

Barrett

Bodde här 3 nätter i december 2023
Svar från Brent-General Manager 12 dec. 2023
Hello Barret. Thank you for the 5/5 review. It looks like everything went well with your stay. I will be sure to share this review with my team. I do hope we get the pleasure of welcoming you back again soon.

8/10 Bra

Brian, Scotch Creek

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The receptionist at check in was exceptional. The first Queen room was ridiculously small but the receptionist offered us a much better room. The entrance was under renovations and was just a desk on the floor. She went out of her way to find extra cups and boiled us hot water from the staff lunch room. She also let us into the newly renovated hot tub area even though it was technically. closed as chemicals were not totally stabilized. Thank you. The room was OK but needed renovating. There was only a very small fridge (no freezer) and no microwave. Attached restaurant was a bonus.
Bodde här 1 natt i december 2023
Svar från Brent-General Manager 5 dec. 2023
Hello Brian. Thank you for providing feedback on your recent stay with us. I am glad to see that my front desk agent was able to find a room type that suited your needs. we did test the chemicals thoroughly before me opened the hot tub and pool, the issue was actually the temperature of the pool had not come up fast enough. We are working hard to complete our renovations and I cannot wait until I finally get to place a guest into an updated room. I hope to welcome you back again soon.

8/10 Bra

Tania

Bodde här 1 natt i december 2023
Svar från Brent-General Manager 27 dec. 2023
Hello Tania. Thank you for the 4 out of 5 review. If there was anything we can do to make any future reservations better please let us know. I hope to welcome you back again soon.

10/10 Fantastiskt

Amin

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Brent-General Manager 5 dec. 2023
Hello Amin. Thank you for the 10/10 review. It looks like everything went well with your stay. I hope we get the pleasure of welcoming you back again soon. Have a wonderful day.

6/10 Okej

heather

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
We were very disappointed to arrive to a hotel under renos no front entrance no pool no hottub which is why we stayed there
Bodde här 2 nätter i november 2023
Svar från Brent-General Manager 4 dec. 2023
Hello Heather. I apologize for our pool and hot tub being closed during your recent visit to our hotel. We are working to update our services to better serve our guests. I do hope you give us another chance in the future so that we can show you true hospitality that Sandman is known for. Thanks and have a great day.

8/10 Bra

Ashley

Bodde här 2 nätter i november 2023
Svar från Brent-General Manager 15 dec. 2023
Hello Ashley. Thank you for taking time out of your day to provide a review. It looks like your stay went well. I am always open to hearing how we could serve you better on your next visit so please feel free to reach out to myself and let me know if there is anything we could improve on. Thank you for choosing Sandman Hotel Quesnel, I look forward to the next time we get to welcome you through our doors. Have a wonderful day.

4/10 Dåligt

ERIC

Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
We were pretty disappointed actually. I had no idea the building is under going renovations, the queen bed was more like a double. The room photos made it look a lot nicer and larger than it was. The lady at the "temporary" front desk was very nice though.
Bodde här 1 natt i november 2023
Svar från Brent-General Manager 21 nov. 2023
Hello Eric. I apologize for your recent stay with us. We are working hard to update our property to better serve our guests in the future. I understand a few of our services are currently missing and I will checking all of our channels to make sure that this is reflected. I do hope you give us another chance in the future, so that we can show you how much better we can do. I was glad to see that my guest service agent did provide friendly service. Best regards, General Manager

10/10 Fantastiskt

Mike

Bodde här 1 natt i november 2023
Svar från Brent-General Manager 21 nov. 2023
Thank you Mike for the great review. I always appreciate it when our guests take time out of their day to provide feedback. I hope we get the pleasure of welcoming you back again soon. Have a great day.

8/10 Bra

John

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It will be better when renovations and iam sure
Bodde här 1 natt i november 2023
Svar från Brent-General Manager 21 nov. 2023
Hello John. Thank you for the 4 star review of our hotel. We are working hard to update our property to better serve our guests in the future. I do hope you stay with us again soon. Best regards, General Manager-Brent

8/10 Bra

Aldor

Bodde här 1 natt i november 2023
Svar från Brent-General Manager 4 dec. 2023
Hello Aldor. Thank you for the 4/5 star review. I always appreciate it when our guests take time out of their day to provide feedback. I do hope we get the pleasure of welcoming you back again soon.

10/10 Fantastiskt

Sharon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Brent-General Manager 8 nov. 2023
Hello Sharon. Thank you for the great review of our property. I always appreciate it when our guests take time out of their day to provide feedback. If you have anything additional to comment on regarding your stay I would like to invite you to contact me directly at the hotel. I also hope we get the pleasure of welcoming you back again soon. Have a wonderful day.

10/10 Fantastiskt

Biju

Bodde här 1 natt i november 2023
Svar från Brent-General Manager 8 nov. 2023
Hello Biju. Thank you for the excellent rating. I always appreciate it when our guests leave feedback. I hope we get the pleasure of welcoming you back again soon.

6/10 Okej

Pamela

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Bekvämligheter
The property was under construction so understandably it was obvious they were doing their best to accommodate guests. My only complaint is that the employees are not trained properly on debit machines. If they were trained properly they would know how to release a preauth on a credit card. Ridiculous that the customer has to wait 3-5 business days for deposit refund due to the incompetence of the staff.
Bodde här 1 natt i november 2023
Svar från Brent-General Manager 8 nov. 2023
Hello Pamela. I am glad you noticed my staff making efforts to serve our guests to the best of our ability. Our procedures for our pre-authorizations are to release them at check out, depending on who you bank with determines when the authorization gets released back to the card. I would like to invite you to contact me directly at the hotel if you would like further information on this. Have a wonderful day.

8/10 Bra

Peter

Reste med familjen
Gillade: Personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Was under renovations, was not told. Pool was closed, should have had a discount on rates.
Bodde här 1 natt i oktober 2023
Svar från Brent-General Manager 8 nov. 2023
Hello Peter. Thank you for taking time out of your day to provide feedback. I apologize for our appearance while we update our hotel to better serve our guests. I appreciate your feedback and will take it into consideration. I do hope we get the pleasure of welcoming you back again soon.

2/10 Väldigt dåligt

Jazmyn

Reste med sin partner, Reste med husdjur
Gillade inte: Renlighet och boendets skick och faciliteter
worst hotel experience ever. reeked of cigarettes in common areas so bad it made me nauseous. full on construction zone meant listening to power tools all day long and no pool or gym with no notice of this before hand and no discount. pool and gym were main reason for booking this hotel. for $187 a night we didn’t even get real wifi, captive portal wifi meant data is open to thieves and you cannot do any work from the hotel. broken outlets in room meant we charged things all night to wake up to them dead. i will never stay at sandman again and would never recommend to others. couldn’t have been worse. only redemption was the staff were friendly.
Bodde här 2 nätter i oktober 2023
Svar från Brent-General Manager 8 nov. 2023
Hello Jazmyn. I apologize for the state of our hotel while we update our rooms and common areas to better serve our guests in the future. The updates on our pool and hot tub are almost complete and are to be listed everywhere our rooms are sold. I will be following up with my marketing team to ensure this is the case. I will be investigating the broken outlets and ensure they are operational for the next guest that stays in the room. I am glad to hear that my staff were friendly. I do hope you will give us another chance in the future so that we can show you how much better we can do.