Exteriör

Recensioner av Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center

2.5 out of 5

Recensioner

6,8
10 - Fantastiskt i betyg. 250 av 1002 recensioner" "
8 - Bra i betyg. 270 av 1002 recensioner" "
6 - Okej i betyg. 191 av 1002 recensioner" "
4 - Dåligt i betyg. 133 av 1002 recensioner" "
2 - Väldigt dåligt i betyg. 158 av 1002 recensioner" "

6,8/10

Renlighet

7,4/10

Personal och service

6,0/10

Bekvämligheter

6,6/10

Boendets skick och faciliteter

6,4/10

Hållbarhet

Recensioner

6/10 Okej

Verifierad resenär

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Personal och service
Low cost, poor service
Checkin was a mess. I was told to take a smaller room than what i had paid for, i insisted and was then given key to a room that was already occupied (with bags and clothes everywhere) Some 20 min later i got access to an unoccupied room. Attitude of reception staff nonchalant. Later during the stay i again found reception staff members non-cooperative. The hotel is old and feels dingy. Room itself fine however. Easy access to downtown Raleigh by bus, stop just 200 metres outside.
Bodde här 3 nätter i mars 2022

8/10 Bra

Berth

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 2 nätter i september 2019

4/10 Dåligt

Verifierad resenär

Reste med sin partner
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Bra service vid incheck. Frukost katastrof. Inga bestick annat än sked ingen varm mat. Fick vänta på bröd, ost ett bra tag. Städningen var dålig mycket skräp på golv. Väldigt smutsiga fönster.
Bodde här 1 natt i april 2019

6/10 Okej

Stephanie m

Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
The bed was not comfortable. The lobby had trash cans catching water from a leak. An earring back was on the floor of my room so that tells me that a half way cleaning was done. The surrounding area remained me of a place where people would go to to get high.
Bodde här 1 natt i april 2024
Svar från Dannielle Rediresponse Specialist 25 apr. 2024
Dear Stephanie,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncomfortable bed, cleanliness and the area not being to your standard. Please note this is not the standard we strive to uphold our property to. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

4/10 Dåligt

Diana, Madison Heights

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The only thing this hotel had going for it was the location and the price compared to others. There was a major water leak in the lobby. The hotel had a peculiar smell. The room AC made a horrible noise. There was an unsavory person outside when we got back in the evening from our event. The room had one towel and the pillows and sheets seemed to be damp from the humidity. If you can find something else I would.
Bodde här 1 natt i april 2024
Svar från Brittany 23 apr. 2024
Hello,Thank you for taking the time to tell us about your recent stay. I am sorry that your stay did not meet your expectations. In the future if you experienced a problem during your stay please alert the front desk so that we can correct the issue and make your stay more accommodating.

10/10 Fantastiskt

Sam

Reste i grupp, Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Inside condition of the rooms are average
Bodde här 1 natt i april 2024
Svar från Brittany 14 apr. 2024
Thank you for staying with us and taking the time to complete an online review. We want every guest to enjoy a clean, comfortable room at a reasonable price so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

6/10 Okej

Nia

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Pretty old and run down in my opinion but we just needed a room for the night. Under our bed is pretty gross. Food and trash under there. No bugs or cigarette smell so i won't complain.
Bodde här 1 natt i april 2024
Svar från Brittany 9 apr. 2024
Hello,Thank you for taking the time to complete a online review. I do apologize that your stay did not meet your expectations. In the future if you experience a problem during your stay, please alert the staff so that we can correct the issue and make you stay more accommodating. I will share your comments with my team and ensure corrective measures are taken. Again, I apologize for the inconvenience. I hope you will give us the opportunity to better serve you on your future travels.

10/10 Fantastiskt

Jose

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All
Bodde här 1 natt i april 2024
Svar från LaTunde RediResponse Specialist 6 apr. 2024
Dear Jose,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that you were satisfied with your visit. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

6/10 Okej

Geoffrey

Reste med familjen
Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
The room was fair, but in need of maintenance in a few places. The sink was only hooked to hot water so was only so useful. The place was ok, but nothing more.
Bodde här 2 nätter i mars 2024
Svar från Chirell RediResponse Specialist 29 mars 2024
Dear Geoffrey,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. I'm thrilled to read your kind remarks about our fair room and okay location. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with the location being in need of maintenance in a few places. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Brenda

Reste med familjen
Gillade inte: Renlighet
This hotel was not clean. Please read the rest of the reviews! There’s only one person at the desk. When we arrived we had to wait 20mins because I guess she was on break or something. But that was ok, we were in no rushed. The issue was When we got our hotel key, we walked through the room and it was filthy. The floor was so dirty that it was sticky your shoes got stuck on the floor, the sheets were stained and looked like the carpet was not cleaned either. The only good thing was that were were only going to be there for 1 night. The is a hold for the security box of 2 dollars and some change that shouldve been taken off in a few days, but it has been a week and I still got charged for it. Already contacted hotel, but no updates on that yet. The area outside not bad and close to some restaurants but the room was dirty, if you stay, make sure you bring your own cleaning supplies. I cleaned every surface just in case as there were also food stain on the desk too.
Svar från Oniel Rediresponse Specialist 23 mars 2024
Hi Brenda,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you weren't satisfied with the cleanliness of the room you were assigned. Relative to deposit, please note that deposits can take up to 7-14 business days before reflecting on the card holders account. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Fantastiskt

A Marquis

Gillade: Renlighet och personal och service
Thanks for a simple yet good stay.
Bodde här 1 natt i mars 2024
Svar från Kerry-Lee RediResponse Specialist 18 mars 2024
Dear A Marquis,Thank you for your review and your scoring of 5/5. We appreciate you taking the time to share your feedback regarding your experience with us. We at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER thanks you for your comments and are happy to hear you had a great experience with us. You mentioned your stay was simple yet good. Our goal at Red Roof is to provide a clean and comfortable stay for all our guests, and we are proud to have achieved that with your visit. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences.Thank you again for your kind words. The staff and I would love to provide you with another stay in the future.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist

6/10 Okej

Larry, San Francisco

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Gillade inte: Bekvämligheter
No food, not even vending except for soda machines which took your money, I was afraid everytime I got on the elevator it would break down. Room was nice, no maid service while there.
Bodde här 5 nätter i februari 2024
Svar från Recordo, Rediresponse Specialist 14 mars 2024
Hey Larry,Thank you for taking the time to complete our guest survey. We appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. I'm happy you found our rooms to be nice, however, you had issues with getting food to eat and felt the elevator wasn't safe, along with other concerns. Red Roof apologize for the indicated less than ideal stay. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 Okej

SYLVAIN

Gillade: Personal och service
Gillade inte: Bekvämligheter
The staff was very helpful and cordial 👍
Bodde här 7 nätter i mars 2024
Svar från Red Roof Management 9 mars 2024
Thanks for sharing your feedback with us, Sylvain. The staff at our Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center was elated to see that we earned your 3/5 score. You mentioned that our staff was helpful and cordial, which was pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure to host you again in the future.Respectfully,XaoRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Jonathan

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I enjoyed the stay. Room was clean, front desk ladies were super nice and sweet. It’s close to downtown and convenient. I just wish there were more options for food along Saunders St. The area isn’t overall that bad, it is in an industrial area, so that’s to be expected. Looking forward to the next time I’m in town. I’d give this one another shot!
Bodde här 5 nätter i februari 2024
Svar från Brittany B 4 mars 2024
My name is Brittany Burch, and I am the general manager here at the Red Roof Plus Downtown NCSU Convention Center, and I just want to take this opportunity to thank you for taking the time to complete an online review regarding your stay with us. It is through such great feedback as yours that continue to inspire us to continuously seek new ways in which to improve upon the service that we so enjoy providing to our guests. Thank you again and we hope to see you on your future travels.

4/10 Dåligt

RANDALL

Bodde här 1 natt i mars 2024
Svar från Gabrielle RediResponse Specialist 25 mars 2024
Thank you for taking a moment to leave a review, Randall. The staff and I at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Melvin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
N/a
Bodde här 1 natt i februari 2024
Svar från Nishaye RediResponse Specialist 3 mars 2024
Hello Melvin, The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okej

CARLOS

Bodde här 7 nätter i februari 2024
Svar från Brittany 21 mars 2024
Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

4/10 Dåligt

Thomas, Indian Trail

Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The no smoking signs did little to deter the smell of pot smoke from room 304/302. And a quarter of the cars in the lot at night were just running with people hanging out in them. Walls are thin so you can hear all the sounds of the highway, aplus the family yelling and running down the halls at 2 in the morning. Floor was a little sticky and the bath was a bit mildewy, but honestly the room's not bad.
Bodde här 1 natt i februari 2024
Svar från Nishaye RediResponse Specialist 28 feb. 2024
Hello Thomas,Thank you for writing to us about your recent stay at our hotel Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Dåligt

Mickey

Affärsresenär, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
The receptionist was nice and switched rooms for us when the first reeked of smoke. The property was unkept with cigarette butts all over the outside. The first room we were put in smelled like cigarette smoke. Your feet stuck to the floor as you walk in the halls and the room.
Bodde här 1 natt i februari 2024
Svar från Nishaye RediResponse Specialist 27 feb. 2024
Dear Mickey, Thank you for taking the time to complete our guest survey from your recent stay at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We are happy to see that you loved the customer service provided by our receptionist. However, we regret to discover that you weren’t thoroughly impressed with us, prompting your /5 rating. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. Your comments help us to see where we need to improve and our Red Roof staff appreciate that you have taken the time to review our hotel.Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Juan

Bodde här 3 nätter i februari 2024
Svar från Carla RediResponse Specialist 21 mars 2024
Hello Juan, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okej

Maryann

Reste i grupp
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Staff was friendly, helpful, stellar! Location was next to the freeway: convenient but noisy, facility was in need of repair and new paint, bed was comfortable, linens were clean & soft.
Bodde här 3 nätter i februari 2024
Svar från Oshane RediResponse Specialist 25 feb. 2024
Dear Maryann, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER regarding the friendly staff, convenience, cleanliness and accommodations. I do apologize for the noise disturbances caused. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Fantastiskt

Calvin, Raleigh

Bodde här 1 natt i februari 2024
Svar från Brittany B 21 mars 2024
Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

4/10 Dåligt

teresa

Gillade inte: Bekvämligheter och boendets skick och faciliteter
I did not like it at all
Bodde här 2 nätter i februari 2024
Svar från Xao RediResponse Specialist 21 feb. 2024
Hello Teresa,Thank you for sharing with us. Your review of the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management

4/10 Dåligt

PATRICIA

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I did not like that the ladies at the front desk ignored us for like 10 minutes when we arrive. One was busy, with a client, but the other one was not. Not a “we will be with you shortly, nothing. Also the hotel is supposed to be smoke free, but our room had a STRONG smell of a mix of marihuana and cigarettes, we had to sleep with the windows open (in Mid February) and constantly sprayed perfume on our noses in order to tolerate such a horrible smell. We would never go back.
Bodde här 1 natt i februari 2024
Svar från Xao RediResponse Specialist 21 feb. 2024
Dear Patricia,Thank you for sharing your feedback with us. We were saddened to read that your recent experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center did not meet your expectations. I will certainly bring your comments to the property’s attention in an effort to address your concerns.We appreciate your business and truly value your feedback. On behalf of Red Roof, we wish you all the best in your future travels.Sincerely,Red Roof Management

6/10 Okej

Lyndsay

Gillade: Personal och service
Bodde här 3 nätter i februari 2024
Svar från Carla RediResponse Specialist 7 feb. 2024
Hello Lyndsay, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Bra

Angelo

Gillade: Renlighet och bekvämligheter
Very quiet and comfortable
Bodde här 1 natt i februari 2024
Svar från Carla RediResponse Specialist 5 feb. 2024
Dear Angelo,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. Our goal is to provide a quite and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Stephon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Love this place very clean
Bodde här 1 natt i januari 2024
Svar från Carla RediResponse Specialist 30 jan. 2024
Dear Stephon, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We are delighted to see that you enjoyed your stay and how pleased you were with the cleanliness of our hotel. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Donald

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Red roof
It was a nice hotel. Nice needs And showers
Bodde här 1 natt i januari 2024
Svar från Carla RediResponse Specialist 29 jan. 2024
Dear Donald,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. We are thrilled to see that our hotel met your expectations, prompting your 10/10 score. You mentioned that is has nice needs and showers. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Dåligt

Steve

Affärsresenär, Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This hotel had a terrible smell. And the linens had stains. We checked out immediately and I am still waiting to be reimbursed. That was 6 days ago. The front desk girl was very nice though.
Bodde här 1 natt i januari 2024
Svar från Dannielle Rediresponse Specialist 29 jan. 2024
Dear Steve,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER. We are happy that the staff was nice, however, we are sorry about the foul odor you encountered and stained linens. We are sorry about the limited maid service that was offered while you lodged with us. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. For more detailed information in regards to your deposit, please contact the front desk staff for more information. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Red Roof Management

6/10 Okej

Correan

Affärsresenär
Gillade inte: Personal och service
Bodde här 1 natt i januari 2024
Svar från Nishaye RediResponse Specialist 22 jan. 2024
Hello Correan,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I appreciate your 6/10 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Johnathan

Bodde här 1 natt i januari 2024
Svar från Carla RediResponse Specialist 21 jan. 2024
Hello Johnathan, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Bra

Keshia

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great customer service and welcoming vibes over all a nice place to stay
Bodde här 1 natt i januari 2024
Svar från Xao RediResponse Specialist 15 jan. 2024
Hi Keshia,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center with us. It was so rewarding to see that we earned your 4/5 score with our great customer service and that our location was a nice place to stay. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,Red Roof Management

2/10 Väldigt dåligt

brigid

Affärsresenär, Reste med familjen
Gillade inte: Personal och service och boendets skick och faciliteter
It was dirty and the fire alarm went off multiple nights and there was someone who had access to our room who wasn’t on staff. Like their key machine printed out duplicate keys for the same room or something like that. Good think the chain was on the door.
Bodde här 14 nätter i december 2023
Svar från Chirell RediResponse Specialist 11 jan. 2024
Dear Brigid,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with fire alarm going off, lack of cleanliness and someone having access to you room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Fantastiskt

Erica

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från LaTunde RediResponse Specialist 10 jan. 2024
Hello Erica, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okej

Owen

Bodde här 1 natt i januari 2024
Svar från LaTunde RediResponse Specialist 10 jan. 2024
Hello Owen, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ RALEIGH DOWNTOWN - NCSU/CONV CENTER and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Fantastiskt

Theresa, Raleigh

Reste i grupp
Gillade: Renlighet och bekvämligheter
Bodde här 1 natt i december 2023
Svar från Carla RediResponse Specialist 18 dec. 2023
Hello Theresa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

chris

Reste med familj och småbarn
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
"During my recent stay at Red Roof Inn, I encountered a few issues that left me disappointed. The hotel was dirty The room cleanliness was well below par, and there was an unpleasant smell as well as signs of mold in the bathroom. Additionally, I was concerned to find that the windowin our room on the fourth floor could be fully opened, which presented a potential safety hazard. My family and i a very disappointed and would not recommend this hotel to anyone spend an extra 50 bucks and stay somewhere safe... I sincerely hope that Red Roof Inn takes my feedback into consideration and takes steps to enhance their cleanliness standards. Improved maintenance and safety measures, such as securing windows on higher floors, would greatly benefit future guests.
Bodde här 1 natt i december 2023
Svar från Nishaye RediResponse Specialist 5 dec. 2023
Dear Chris, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. Please accept our sincerest apologies as it seemed your stay felt short of your expectation due to the situation you described regarding the lack of cleanliness and the odor of the room not being to your liking. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Feedback from our guests is always welcome and your comments will be taken into consideration as our Red Roof team strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Dåligt

Mary

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Carla RediResponse Specialist 1 dec. 2023
Hello Mary, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center we strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Carla Red Roof Management RediResponse Specialist

10/10 Fantastiskt

Rene

Bodde här 2 nätter i november 2023
Svar från Carla RediResponse Specialist 16 dec. 2023
Hello Rene, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver a great experience for all our guests and we re happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

8/10 Bra

Shon

Bodde här 2 nätter i november 2023
Svar från Carla RediResponse Specialist 11 dec. 2023
Hello Shon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, CarlaRed Roof ManagementRediResponse Specialist

10/10 Fantastiskt

Kristy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Nishaye RediResponse Specialist 18 nov. 2023
Hello Kristy, The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

6/10 Okej

EBRAHIM

Bodde här 2 nätter i november 2023
Svar från Carla RediResponse Specialist 11 dec. 2023
Hello Ebrahim, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Väldigt dåligt

Anna

Gillade inte: Renlighet och rummets bekvämlighet
Terrible experience
Upon entering hotel the Marijuana smell hit you in the face. 1st room given dirty 2nd room given Marijuana seeds on bedside table,toenail clippings on carpet beside bed,shower had good amount of hair on wall\tub and the bed was worn out. 3rd room given had no towels,washcloths, hand towels or bath mat,hair on shower wall\tub and bed worn out.
Bodde här 2 nätter i november 2023
Svar från Brittany B 16 nov. 2023
Hello, I just want to take this opportunity to thank you for taking the time to complete an online review regarding your stay with us. Please rest assured that your most recent experience is not the type of experience that I find acceptable and can assure you that I will personally follow up with my housekeeping and front desk team members to make sure that there is an immediate improvement in their attention to detail when servicing and inspecting the rooms that are to be provided to our guests. I sincerely thank you as it is through feedback as yours that allows us an opportunity to improve.Best regards

2/10 Väldigt dåligt

Joy

Gillade inte: Personal och service och boendets skick och faciliteter
The room’s heater did not work. The other guest were extremely loud.
Bodde här 1 natt i november 2023
Svar från Brittany 8 nov. 2023
Hello,Thank you for staying with us. I am sorry that your stay did not meet your expectations. In the future if you experience a problem during your stay, please alert the front desk so that we can correct the issue and make your stay more accommodating. I will share your comments with my team, and I can assure you that corrective measures will be taken. Thank you again and I hope you will give us the opportunity to better serve you on your future travels.Best regards

10/10 Fantastiskt

Suparna

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The location in downtown Raleigh and the great value.
Bodde här 1 natt i november 2023
Svar från Carla Red Roof Management 6 nov. 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. I am so glad to see that you were pleased with our location as it is in downtown Raleigh and that the value to price ratio met your expectations. Positive guest feedback is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

4/10 Dåligt

Aisha

Gillade: Rummets bekvämlighet
Great, not so great
My stay was not that great. The staff was friendly, the room was clean however, I came across a few roaches in different stages of their life cycle and the remote to the TV was missing.
Bodde här 1 natt i november 2023
Svar från Carla Red Roof Management 4 nov. 2023
Dear Aisha, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Raleigh Downtown – NCSU/Conv Center. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal due to the insects you reported, the television remote was missing and the other concerns you listed. Nevertheless I am pleased to hear how friendly our staff was and the cleanliness of the room. We value your business and would like to assure you that this is not reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Bra

Shon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Brittany 2 nov. 2023
Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

8/10 Bra

William

Reste i grupp
Gillade: Personal och service och rummets bekvämlighet
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i oktober 2023
Svar från Brittany 31 okt. 2023
Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.

10/10 Fantastiskt

Arvind

Reste med familjen
Gillade: Personal och service och rummets bekvämlighet
only negative was the carpets were dirty in the hallways but the room was fine. very comfortable. Would definitely stay there again.
Bodde här 2 nätter i oktober 2023
Svar från Brittany 31 okt. 2023
Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. I will share your comments about the hall carpets with my team and I can assure you correctives measures will be taken. Thank you again and we hope to see you on your future travels.

6/10 Okej

Janessa

Affärsresenär
Gillade: Personal och service
Nothing in walking distance from property. Only dining was from a 3rd party room service. Reasonably priced.
Bodde här 3 nätter i oktober 2023
Svar från Brittany 31 okt. 2023
Hello,We know you have many lodging options, so we would like to thank you for choosing to stay with us, and for taking the time to tell us about your recent stay. All our rooms include free local and long distance calling within the US, free Wi-Fi, flat screen television. We also offer rooms that include a microwave, refrigerator, and a coffee maker. We are located only minutes from the convention center, NCSU, and downtown. There are many restaurants and shopping options only minutes away. We want all our guest to enjoy a clean, comfortable room at a reasonable price, so I am happy we were able to deliver that to you. Thank you again and we hope to see you on your future travels.