Lounge

Recensioner av The Rushmore Hotel & Suites, BW Premier Collection

3.5 out of 5
The Rushmore Hotel & Suites, BW Premier Collection
445 Mount Rushmore Rd, Rapid City, SD

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 504 av 1001 recensioner" "
8 - Bra i betyg. 283 av 1001 recensioner" "
6 - Okej i betyg. 111 av 1001 recensioner" "
4 - Dåligt i betyg. 61 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 42 av 1001 recensioner" "

8,4/10

Renlighet

8,8/10

Personal och service

8,0/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

6/10 Okej

Thomas

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Nära järnvägen = tåg som tutade på natten. Värmesystem som dundrade när det gick igång.
Svar från Tom 9 nov. 2022
Thank you for being our guest. We appreciate your feedback.

10/10 Fantastiskt

Jörgen

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check-in was quick and easy. The bar and restaurant served good beer and food. The breakfast was not the best we had over the years, but ok.Check-out was quick and easy. The view from our room was exciting for us not used to mid-west cities.
Bodde här 1 natt i september 2022
Svar från Tom 6 okt. 2022
Thank you for being our guest. We appreciate your comments and the 5 out of 5 rating.

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2022
Svar från Tom 20 sep. 2022
Thank you!

10/10 Fantastiskt

Margaret, CHAMBERSBURG

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy to find in a new city. Located close to good eateries. Clean and well appointed. Friendly, helpful staff. Happy with stay!
Bodde här 1 natt i maj 2024
Svar från Kenny A. 21 maj 2024
Hi Margaret, Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your positive review about our staff and we are happy to hear about how friendly and helpful they were to you. Your compliments will be shared with our team and will serve as encouragement as we strive to continuously improve the quality of our services. It's also nice to hear that you enjoyed our downtown location and the restaurants around it. We will be so thrilled to welcome you again in the future!

4/10 Dåligt

Ionessa Victoria

Gillade inte: Renlighet och personal och service
During my recent stay at the hotel, I encountered some challenges with the cleanliness of my room's toilet (literally 💩 in the toilet bowl and its seat). Despite bringing this issue to the attention of the staff, I was initially met with a dismissive response and was informed that I would be charged extra for a room change. The tone of the interaction felt interrogative and unsupportive. However, after expressing my intention to document the condition of the toilet with a video, the staff quickly accommodated my request for a new room. The staff also recorded the video I took and said that it is not acceptable with the management. While I appreciated the eventual resolution, I hope the hotel can improve its responsiveness and customer service approach in similar situations in the future.
Bodde här 1 natt i maj 2024
Svar från Kenny A. 20 maj 2024
Hi Ionessa, Thank you for sharing your feedback. We are sincerely sorry for the condition of your room's toilet as it is not acceptable for any guest to be welcomed with an unclean environment. We also want to apologize if the response you were given initially was dismissive and rest assured that we will address this issue with our staff to prevent future occurrences. Thank you for bringing these matters to our attention as we continually work to improve our guests' experiences. We hope to have the opportunity to host you again so we may be able to provide you with an improved experience.

10/10 Fantastiskt

Yessenia

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a nice place close to Mountain Rushmore there were lots of restaurants around and restaurants that were walking distance as well as coffee shops. The rooms in hotel were nice and clean
Bodde här 2 nätter i maj 2024
Svar från Kenny A. 20 maj 2024
Hi Yessenia, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Fantastiskt

Amy B.

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean. Very polite staff. Great food!
Bodde här 3 nätter i maj 2024
Svar från Kenny A. 20 maj 2024
Hi Amy, Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly appreciate your positive review about our staff and the food. Your compliments will be shared with our team and will serve as encouragement as we strive to continuously improve the quality of our services. We hope you will come back and see us again soon.

8/10 Bra

Frank

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Be prepared for the train to wake you up at 2 AM and then again at 3 AM. Ask for a room away from the train tracks. Saw some homeless people hanging around nearby but they leave you alone if you keep walking. Room is dated and the air conditioning is a little loud. You are right downtown and it’s easy to walk to all the restaurants. Spent one night and felt it was worth it to be so close to the restaurants. You don’t have to pay to park downtown or fight for a parking spot. Parking at the hotel and walking everywhere makes up for the minor hotel issues.
Bodde här 1 natt i maj 2024
Svar från Kenny A. 20 maj 2024
Hi Frank, Thank you for choosing us for your recent stay. We are glad that you get to experience our convenient downtown location and the restaurants nearby. We would like to apologize for any inconvenience caused by the train that runs close by. We hope to someday be able to provide you with a more relaxing experience.

10/10 Fantastiskt

Daniel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very spacious, clean and modern room.
Bodde här 1 natt i april 2024
Svar från Kenny A. 20 maj 2024
Hi Daniel, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad that you enjoyed the spacious and clean room. We are happy that you get to experience our convenient downtown location and it would be our pleasure to welcome you back for another stay in the future!

8/10 Bra

Jaimi, Orient

Bodde här 1 natt i april 2024
Svar från Kenny A. 20 maj 2024
Hi Jaimi, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bra

Gabriel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The staff are really nice and accommodating.
Bodde här 1 natt i mars 2024
Svar från Kenny A. 20 maj 2024
Hi Gabriel, Thank you for choosing to stay with us and for taking the time to share your feedback. We appreciate your positive review about our staff and it's great to hear about how nice and accommodating they were to you. Your compliments will be shared with our team and will serve as encouragement as we strive to continuously improve the quality of our services. It would be our pleasure to welcome you back for another stay in the future!

10/10 Fantastiskt

Brenda, Gillette

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location downtown
Bodde här 2 nätter i mars 2024
Svar från Kenny A. 20 maj 2024
Hi Brenda, Thank you for choosing to stay with us and for taking the time to share your feedback. We are happy that you get to experience our convenient downtown location and we will be so thrilled to welcome you again in the future.

10/10 Fantastiskt

Victoria

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location. Clean and spacious rooms. Friendly staff.
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Melissa

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Awesome location!
Bodde här 2 nätter i december 2023

6/10 Okej

Brittany

Gillade inte: Bekvämligheter
Bodde här 1 natt i mars 2024
Svar från Kenny A. 20 maj 2024
Hi Brittany, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience or disappointments you experienced during your time with us. I hope that you will consider staying with us again so that we can have another chance to provide you with an improved experience.

6/10 Okej

Kevin

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We don’t have any washcloths or smaller towels. The walls are very thin and we could hear everything from the next door room.
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Kenny

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Went to take a shower and the big old Global hair was on the wall and the flooring is coming up off the floor as you walk in the front door
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Jeff

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Having a bar with a band and affordable drink prices. Please let us know when you have live entertainment.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good
Bodde här 6 nätter i februari 2024
Svar från Kenny 28 feb. 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Love this hotel
Bodde här 1 natt i februari 2024
Svar från Kenny 28 feb. 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

jason, Gillette

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
like the hotel stayed there 4 time would stay again
Bodde här 2 nätter i februari 2024
Svar från Kenny 28 feb. 2024
Hi , Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

James

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Like the shuttle availability.
Bodde här 2 nätter i januari 2024

8/10 Bra

Teri

Love this hotel
We love this hotel. Its so convenient, the rooms are clean, comfortable and spacious. Every staff member we encountered was very friendly.
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Kim

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice property, beautiful hotel, great location and comfortable bed.
Bodde här 1 natt i februari 2024

8/10 Bra

Joshua

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel
Was a good hotel to stay at, busy due to a large event in town
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Katrina

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2024

10/10 Fantastiskt

Susan

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Wendi

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and conveniently located.
Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Shelley

Gillade: Bekvämligheter
Great checkin experience. Great location! The rooms are clean nothing special. I must have missed that there are no fridges in the rooms it seems no a days there just are.
Bodde här 1 natt i januari 2024
Svar från Kenny 18 jan. 2024
Hi Shelley, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

James

Gillade: Personal och service och bekvämligheter
Gillade inte: Renlighet och boendets skick och faciliteter
Room was very dirty. Looked like it hadn’t been cleaned in awhile. Had to clean tops of desk, side tables and bathroom counters. No shampoo or soap in dispensers in shower.
Bodde här 1 natt i januari 2024
Svar från Kenny 9 jan. 2024
Hi James, We would like to apologize that you did not have a great experience at our hotel. We have shared your comments with our staff and will work to make sure this does not happen to other guests in the future. We hope that someday we will be able to regain your trust.Best Regards,

10/10 Fantastiskt

Thomas

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Kenny 9 jan. 2024
Hi Thomas, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Aldo Misael

Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023
Svar från Kenny 9 jan. 2024
Hi Aldo, We would like to apologize that you did not have a great experience at our hotel. We have shared your comments with our staff and will work to make sure this does not happen to other guests in the future. We hope that someday we will be able to regain your trust.Best Regards,

10/10 Fantastiskt

James

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Kenny 9 jan. 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Kerri

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Overall great stay
Bodde här 1 natt i december 2023
Svar från Kenny 9 jan. 2024
Hi Kerri, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

clay

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Kenny 4 jan. 2024
Hi clay, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Väldigt dåligt

Augienel

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Kenny 4 jan. 2024
Hi Augienel, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Brooke

Bodde här 1 natt i december 2023

4/10 Dåligt

ELISA

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I found that the room was too bright when trying to sleep, both from window light (even with shades down) and from light under the door to the hall. Our experience was unfortunately not great due to drunk people in the hall at 2am. The sound really carried through the doors and we felt we didn’t have much privacy for our own conversations and time together because of the lack of sound barrier.
Bodde här 1 natt i december 2023
Svar från Kenny 27 dec. 2023
Hi Elisa, Thank you so much for staying with us. We do apologize for any inconvenience caused by the room being too bright. We will use your feedback as we are continuously working to improve for our guests. We can't wait to see you again in the future so we can provide you with an even better stay! Regards,

10/10 Fantastiskt

Kim

10/10 Fantastiskt

Steve

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
First time to stay. Great location. Many choices for dining vis walking. Parking poor but downtown location can be problematic.
Bodde här 1 natt i december 2023
Svar från Kenny 4 jan. 2024
Hi Steve, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okej

Shawn

Gillade: Personal och service och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Kenny 4 jan. 2024
Hi Shawn, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Olivia

Reste med familj och småbarn
Gillade: Personal och service och boendets skick och faciliteter
No place to eat restaurant was closed
Bodde här 2 nätter i oktober 2023
Svar från Kenny 4 jan. 2024
Hi Olivia, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and that our restaurant is closed. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

James

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Kenny 4 jan. 2024
Hi James, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Stacy

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2023
Svar från Kenny 4 jan. 2024
Hi Stacy, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

Dylan

Reste med sin partner, Reste med husdjur
Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
The elevator had some issues with shutting, but that was resolved after the second day. Some parts of the room needed some touch ups as far as chipped paint and tiles in the bathroom. The overall experience was great though! The staff was incredibly friendly and helpful!!!
Bodde här 3 nätter i november 2023
Svar från Kenny 4 jan. 2024
Hi Dylan, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Jenifer

Reste med sin partner
Gillade: Renlighet och personal och service
Clean place. Good access to shops around.
Bodde här 5 nätter i oktober 2023
Svar från Kenny 4 jan. 2024
Hi Jenifer, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

denis

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice and clean hotel
Bodde här 2 nätter i november 2023
Svar från Kenny 4 jan. 2024
Hi Denis, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bra

david

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel warns you upfront that it is a noisy area at night at weekends but you need to be deaf to be able to ignore the night trains that rumble by the hotel with their horns blasting away. Great location to stay --restaurant overpriced for what it offers
Bodde här 2 nätter i november 2023
Svar från Kenny 4 jan. 2024
Hi David, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Reza

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great friendly staff. Easy check in. Great music at the bar
Bodde här 1 natt i november 2023
Svar från Kenny 4 jan. 2024
Hi Reza, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Fantastiskt

Jennifer

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Kenny 4 jan. 2024
Hi Jennifer, Thank you for completing the survey regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.