Alla recensioner som visas är recensioner från verkliga gäster. Endast resenärer som har bokat en vistelse med oss kan publicera en recension. Vi verifierar recensioner i enlighet med våra riktlinjer och publicerar alla recensioner, både positiva och negativa.Mer informationÖppnas i ett nytt fönster
10 - Fantastiskt i betyg. 601 av 1001 recensioner" "
10 - Fantastiskt
601
8 - Bra i betyg. 226 av 1001 recensioner" "
8 - Bra
226
6 - Okej i betyg. 86 av 1001 recensioner" "
6 - Okej
86
4 - Dåligt i betyg. 46 av 1001 recensioner" "
4 - Dåligt
46
2 - Väldigt dåligt i betyg. 42 av 1001 recensioner" "
2 - Väldigt dåligt
42
9,0/10
Renlighet
9,0/10
Personal och service
8,6/10
Bekvämligheter
9,0/10
Boendets skick och faciliteter
9,2/10
Hållbarhet
Recensioner
10/10 Fantastiskt
Angela
14 maj 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Angela
Bodde här 2 nätter i maj 2024
Svar från Faith-Front Desk Supervisor 15 maj 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Dan
Reste med familjen
11 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean
Dan
Bodde här 1 natt i maj 2024
Svar från Faith-Front Desk Supervisor 11 maj 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Brianna
11 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very good! Enjoyed my stay
Brianna
Bodde här 1 natt i maj 2024
Svar från Faith-Front Desk Supervisor 11 maj 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Mark
Reste med sin partner
10 maj 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We like stay at Tru by Hilton. Staff is always great, love the rooms
Mark
Bodde här 1 natt i maj 2024
Svar från Faith-Front Desk Supervisor 11 maj 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Victoria
Reste med husdjur
29 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Easy check in. Convenient parking.
Victoria
Bodde här 2 nätter i april 2024
Svar från Faith-Front Desk Supervisor 2 maj 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time. It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
David
24 apr. 2024
Gillade: Boendets skick och faciliteter
Everything
David
Bodde här 1 natt i april 2024
Svar från Faith 24 apr. 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Angela
Reste med familjen
16 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great friendly place to stay! The breakfast options were really good too!
Angela
Bodde här 1 natt i mars 2024
Svar från Faith 18 apr. 2024
Thank you for leaving your lovely review with us. We're so glad we had such a good time! It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Robin
14 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel is off the beaten path, is quiet and very well maintained.
Robin
Bodde här 1 natt i april 2024
Svar från Sean 15 apr. 2024
We sincerely appreciate your thoughtful review. It's gratifying to learn that our hotel's serene ambiance and meticulous maintenance contributed to a pleasant stay for you. Ensuring a tranquil and well-maintained environment is integral to our commitment to guest satisfaction. Thank you for choosing Tru by Hilton, and we eagerly anticipate the opportunity to host you again for another exceptional experience
6/10 Okej
Thomas
14 apr. 2024
Gillade: Boendets skick och faciliteter
Thomas
Bodde här 4 nätter i april 2024
Svar från Sean 16 apr. 2024
Thank you for taking the time to leave feedback about your recent stay at Tru by Hilton Rapid City. We value all guest experiences, and your rating helps us understand how we can better serve you in the future. If there are any specific areas where you feel we could improve, please don't hesitate to reach out. We hope to have the opportunity to exceed your expectations on your next visit. Safe travels!
10/10 Fantastiskt
Zhehui
Reste med familjen
5 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Modern, spacious and new room, adequate electrical outlets for all of our devices (computers, phones, iPads). Included breakfast is outstanding - hot, lots of varieties and yummy, way exceeding our expectations. Highly recommended!
Zhehui
Bodde här 1 natt i mars 2024
Svar från Sean 9 apr. 2024
Thank you for taking the time to share your glowing review of your recent stay at Tru by Hilton Rapid City. We are thrilled to hear that our modern, spacious, and well-equipped rooms provided you with the comfort and convenience you desired.We understand the importance of staying connected, and we're delighted that the ample electrical outlets in your room met your needs for charging your devices.Furthermore, we're pleased that you enjoyed our breakfast offerings. Our team works hard to provide a variety of delicious options to start your day off right, and we're thrilled to hear that we exceeded your expectations in this regard.Your recommendation means the world to us, and we are truly grateful for your kind words. It would be our pleasure to welcome you back for another outstanding stay at Tru by Hilton Rapid City in the future.Warm regards,
8/10 Bra
Gloria
Affärsresenär
3 apr. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and modern property, convenient location, easy check in, good breakfast and GREAT coffee!
Gloria
Bodde här 1 natt i mars 2024
Svar från Faith 4 apr. 2024
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.
6/10 Okej
Patricia
1 apr. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Patricia
Bodde här 1 natt i mars 2024
Svar från Faith 4 apr. 2024
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Lisa
22 mars 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I will stay again.
Lisa
Bodde här 1 natt i mars 2024
Svar från Sean 23 mars 2024
We're thrilled to hear that you had a great experience with us at Tru by Hilton Rapid City! Your decision to stay with us again is truly appreciated, and we look forward to welcoming you back for another fantastic stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. See you soon!Warm regards,
10/10 Fantastiskt
Vincent
Affärsresenär, Reste med familjen
20 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was very nice
Vincent
Bodde här 2 nätter i mars 2024
Svar från Sean 23 mars 2024
Thank you for taking the time to share your positive experience at Tru by Hilton Rapid City. We are delighted to hear that you enjoyed your stay with us.At Tru by Hilton, we strive to provide a comfortable and enjoyable experience for all our guests, and it's wonderful to hear that we met your expectations.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
10/10 Fantastiskt
Monica
Reste med sin partner
16 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Breakfast was excellent-lots of options!
Monica
Bodde här 1 natt i mars 2024
Svar från Faith 18 mars 2024
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Victoria
10 mars 2024
Victoria
Bodde här 1 natt i mars 2024
Svar från Faith 4 apr. 2024
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Eric
Reste med familjen
10 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place to stay.
Eric
Bodde här 2 nätter i mars 2024
Svar från Faith 12 mars 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we hope to welcome you back again soon.
4/10 Dåligt
Michael, Bradley Beach
Affärsresenär
9 mars 2024
Gillade inte: Renlighet och boendets skick och faciliteter
I am a bit particular but for a Hilton affiliate, this place was sub par. I always do a look at the mattress and the area around the headboard upon arrival. There were stains on the mattress and it was pretty dirty on the platform bed near the headboard. Then there was the fact that I was in an “accessible room”; and there was a flashing light coming from a device on the ceiling (every 15 seconds), the light would flash on. It didn’t bother me until the room lights were out and then it was like green lightening strikes. I called the desk to ask and the answer was that this was standard in the “accessible” room. Whaaaaat?! And lots of people complain about it. Why is that standard? I could have moved to another room but was already in my travel sheets…yuck. Not again. You may be asking why didn’t I just change rooms when I saw the dirtiness? It was past midnight and I just couldn’t .
Michael
Bodde här 1 natt i mars 2024
Svar från Faith 12 mars 2024
Thank you for leaving your feedback with us. We do apologize for the state of the room you are in as that is not up to our standards. We have notified the correct management to make our housekeepers aware to be more mindful of the cleaning that they do to the rooms. However, the accessible room, as stated on your Expedia reservation was booked as such, which was most likely due to that being the only available room type left and no standard rooms. This is out of our power as Expedia is a 3rd party. We wish we could have done to help you more and I hope we gave the impression of us doing our best to make your stay comfortable. For any other questions or concerns, please feel free to reach out.
10/10 Fantastiskt
Tracy
3 mars 2024
Gillade: Bekvämligheter
Great
Tracy
Bodde här 2 nätter i mars 2024
Svar från Faith 4 mars 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
10/10 Fantastiskt
Adaobi
2 mars 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent customer service. Staff were helpful, kind and courteous.
Adaobi
Bodde här 1 natt i mars 2024
Svar från Faith 3 mars 2024
Thank you for leaving your wonderful review with us. We're so glad you enjoyed your stay with us and had such a good time! It was a pleasure having you as our guest and we hope to welcome you back again soon.
8/10 Bra
Chenoa
17 feb. 2024
Chenoa
Bodde här 1 natt i december 2023
Svar från Faith 24 feb. 2024
Thank you for leaving your review. We understand that there are many options and we're so glad you chose our hotel. We hope to welcome you back again soon to give you a true five-star experience.
10/10 Fantastiskt
Leslie
Reste med familjen, Reste med husdjur
15 feb. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Their service was professional and rooms clean!
Leslie
Bodde här 1 natt i februari 2024
Svar från Faith 15 feb. 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
10/10 Fantastiskt
Devin
13 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Devin
Bodde här 3 nätter i februari 2024
Svar från Faith 15 feb. 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a good time. It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Brent
11 feb. 2024
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
The place is great. Highly recommend it.
Brent
Bodde här 1 natt i februari 2024
Svar från Faith 12 feb. 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a great time! It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Anthony
Affärsresenär
8 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Anthony
Bodde här 1 natt i februari 2024
Svar från Faith 11 feb. 2024
Thank you for leaving your wonderful review with us. We're so glad you had such a good time. It was a pleasure having you as our guest and we hope to welcome you back again soon.
6/10 Okej
Grayce
Reste med familjen
6 feb. 2024
Gillade: Boendets skick och faciliteter
The rooms were really small. The room wasn’t cleaned well, there was hair in the shower before we used it. There was a plastic fork left by the window. Our blinds were broken so we couldn’t shut them all the way. The batteries in our TV remote were dead when we got there.
Grayce
Bodde här 1 natt i januari 2024
Svar från Sean 7 feb. 2024
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience fell short of expectations. Your comments regarding the cleanliness of the room and the maintenance issues have been noted, and we will work diligently to address these areas with our housekeeping and maintenance teams to ensure they are rectified. Please accept our sincere apologies for any inconvenience caused during your stay. We strive to provide comfortable and clean accommodations for all our guests, and we regret that we did not meet this standard during your visit. Your comments are invaluable to us as we continually strive to improve our services. We hope to have the opportunity to welcome you back in the future for a much-improved experience.
10/10 Fantastiskt
kathryn
Reste i grupp
5 feb. 2024
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice rooms, efficient staff
kathryn
Bodde här 2 nätter i februari 2024
Svar från Faith 5 feb. 2024
Thank you for leaving your wonderful review with us! We're so glad you enjoyed your stay with us. It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Greg
1 feb. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Our air wasn't working and when we let the front desk know they sent a service guy up right away and since it was going to take time to fix they got us another room right next door so it was an easy move.
Breakfast was good every morning.
Very clean and welcoming hotel.
Greg
Bodde här 4 nätter i januari 2024
Svar från Faith 2 feb. 2024
Thank you for your great review. We are so glad that you enjoyed your stay with us. We are proud of our team for taking such good care of you. We will let them know their hard work did not go unnoticed. We appreciate you staying with us and we hope to welcome you back again soon.
8/10 Bra
Daniel Dean, Turlock
Reste med sin partner
29 jan. 2024
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
We didn’t like the lack of no dresser drawers in the room.
Daniel Dean
Bodde här 4 nätter i januari 2024
Svar från Faith 2 feb. 2024
Thank you for providing your feedback while visiting us. We appreciate your time and feedback. We strive for five-star service and we would be honored if you would give us the opportunity to serve you again so we can ensure your stay is exceptional.
10/10 Fantastiskt
Alonzo, Gillette
Reste med familj och småbarn, Reste med familjen
29 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great
Alonzo
Bodde här 1 natt i januari 2024
Svar från Faith 2 feb. 2024
Thank you for taking the time to share your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
10/10 Fantastiskt
Richard
29 jan. 2024
Richard
Bodde här 3 nätter i januari 2024
Svar från Sean 20 mars 2024
Thank you for choosing to stay at Hampton Inn & Suites Rapid City Rushmore. We're thrilled to hear that you enjoyed your time with us. Your satisfaction is our top priority, and we're delighted that we could make your stay memorable.From our warm welcome to our attentive service and modern amenities, we strive to exceed your expectations at every turn. Your feedback is invaluable as we continue to enhance the guest experience.We hope to have the pleasure of welcoming you back to Hampton Inn & Suites Rapid City Rushmore in the future. Thank you for choosing us for your stay.Best regards,
10/10 Fantastiskt
Juan
Reste med familjen
27 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
room a little dirty but ok!!Dirty floors in both the room and hallways and elevators!!
Juan
Bodde här 1 natt i januari 2024
Svar från Faith 2 feb. 2024
Thank you for your review and sharing your experience! The staff and I are pleased to hear that you were happy with our service! I am sorry that the cleanliness standards were not met. We appreciate you sharing this information as we can't improve without it. Thank you again for your review and we hope to welcome you back again soon.
2/10 Väldigt dåligt
Shannon D
25 jan. 2024
Shannon D
Bodde här 2 nätter i januari 2024
Svar från Faith 2 feb. 2024
Please accept my sincere apology on behalf of the entire staff of the Tru by Hilton. What should have been a relaxing getaway only resulted in an experience I would not want for any of our guests. Please allow us another opportunity to serve you and to make things right. We would love to win back your loyalty and prove we can deliver the excellent experience you have had at other Hilton hotels.
10/10 Fantastiskt
Monica
Reste med familjen
15 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great breakfast, modern rooms. No coffee maker in room.
Monica
Bodde här 1 natt i januari 2024
Svar från Faith 18 jan. 2024
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
2/10 Väldigt dåligt
Markus
14 jan. 2024
Markus
Bodde här 1 natt i januari 2024
Svar från Faith 18 jan. 2024
Please accept my sincere apologies on behalf of the entire staff of the Tru by Hilton Rapid CIty Rushmore. What should have been a relaxing stay only resulted in an experience I would not want for any of our guests. Please allow us another opportunity to serve you and to make things right. We would love to win back your loyalty and prove we can deliver the excellent experience you have had at other Hilton hotels.
10/10 Fantastiskt
Darlene
12 jan. 2024
Gillade: Personal och service och boendets skick och faciliteter
Darlene
Bodde här 4 nätter i januari 2024
Svar från Faith 18 jan. 2024
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
10/10 Fantastiskt
Rita
8 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Staying here again
Checking in what painless and staff was friendly
Rita
Bodde här 1 natt i januari 2024
Svar från Faith 18 jan. 2024
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
10/10 Fantastiskt
Kendra
7 jan. 2024
Kendra
Bodde här 1 natt i januari 2024
Svar från Faith 18 jan. 2024
Thank you for taking the time to share your wonderful review with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
10/10 Fantastiskt
Jay
Affärsresenär
7 jan. 2024
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The beds are awesome
Jay
Bodde här 1 natt i januari 2024
Svar från Faith 18 jan. 2024
Thank you for taking the time to share your wonderful comments with us. We're so glad you enjoyed your stay and had such great things to say about everything and everyone. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
10/10 Fantastiskt
Brittany
Reste med familjen
6 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Tru Review
The bathroom wasn’t the cleanest but everything else was great. They were short handed so there wasn’t always an attendant at the front desk but left a message about how to reach them if you need them.
Brittany
Bodde här 1 natt i januari 2024
Svar från Faith 18 jan. 2024
Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! We look forward to serving you during your next stay with us.
10/10 Fantastiskt
Brent
4 jan. 2024
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great place
Brent
Bodde här 1 natt i januari 2024
Svar från Faith 18 jan. 2024
Thank you for taking the time to share your wonderful review with us. We're so glad you had such a wonderful time. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
8/10 Bra
Constance
2 jan. 2024
Gillade: Personal och service och boendets skick och faciliteter
Constance
Bodde här 1 natt i december 2023
Svar från Faith 7 jan. 2024
I am so glad to read that you enjoyed your stay at our property. We understand there are many options and are thankful you chose our hotel. We strive to be the best quality hotel at a reasonable price that our guests love. We hope to have the opportunity to welcome you again and make your future stays five-stars.
2/10 Väldigt dåligt
Jamie
Reste med familjen
1 jan. 2024
Gillade: Renlighet
The hotel was very noisy all night long and kids were running and knocking on our doors at 3 and 4 am. We probably won't stay again.
Jamie
Bodde här 1 natt i december 2023
Svar från Faith 7 jan. 2024
Please accept my sincere apologies on behalf of the entire staff of the Tru by Hilton. What should have been a simple and relaxing stay only resulted in an experience I would not want for any of our guests. Please allow us another opportunity to serve you and to make things right. We would love to win back your loyalty and prove we can deliver the excellent experience you have had at other Hilton hotels.
2/10 Väldigt dåligt
Verifierad resenär
30 dec. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hit and run in parking lot
Got my car hit and run in parking lot overnight. Everything else was good.
Verifierad resenär
Bodde här 1 natt i december 2023
Svar från Sean 30 dec. 2023
Thank you for taking the time to share your feedback with us. We genuinely appreciate your kind words about our cleanliness, staff and service, property conditions and facilities, and room comfort. It's always rewarding to know that our efforts to provide a positive experience are recognized by our valued guests. We're truly sorry to hear about the unfortunate incident involving your car in our parking lot. We understand how distressing such situations can be. we apologize for any inconvenience you've experienced and appreciate your understanding. We value your feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.
10/10 Fantastiskt
Verifierad resenär
Reste i grupp
28 dec. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Verifierad resenär
Bodde här 1 natt i december 2023
Svar från Faith 2 feb. 2024
Thank you for taking the time to share your wonderful review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
8/10 Bra
Travis
Reste med sin partner
24 dec. 2023
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Nice property. Large room, bed was comfy, Large Tv, Should be a smart tv for streaming. Front desk clerk was a snob, since when should they give advice like they know more than you. She took the wrong customer service course. It was probably named," the customer is wrong, the employee is right.."
Travis
Bodde här 1 natt i december 2023
Svar från Sean 30 dec. 2023
Thank you for taking the time to share your feedback regarding your recent stay at our property. We appreciate your positive comments about the nice property, spacious room, comfortable bed, and the amenities we offer, including the large TV.However, we are genuinely sorry to hear about your less-than-satisfactory interaction with our front desk clerk. Providing excellent customer service is a priority for us, and we regret if you felt that the service fell short of your expectations. We take your comments seriously and will address this matter with the front desk team to ensure that all guests are treated with the utmost respect and professionalism.
10/10 Fantastiskt
William
Affärsresenär
14 dec. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice and comfy beds and quiet
William
Svar från Faith 5 feb. 2024
Thank you for leaving your wonderful review. We're so glad you enjoyed your stay with us. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.
6/10 Okej
Angie
10 dec. 2023
Gillade: Personal och service
Gillade inte: Renlighet och rummets bekvämlighet
Very disappointed!
The room was filthy! There was hair and dust everywhere and the bed platform was filthy. It appears that someone had puked and no one cleaned it up. Had on white socks and they very dirty from just walking around in the room.
The sheets are questionable they had even been changed. If they had - housekeeping should have seen the mess on the platform area.
Did report to the front desk and all they did is write it down and say sorry. No suggestions about changing rooms or any money compensation for the inconvenience.
Angie
Bodde här 1 natt i december 2023
Svar från Faith 15 dec. 2023
Thank you for taking the time to review the hotel. I apologize that your stay was less than satisfactory. We take pride in everything that we do and have unfortunately fallen short of yours, and our own expectations during your visit. We are already working diligently to correct the issues that you have mentioned. I hope that you will give us another opportunity so we may provide you the stay that will exceed your expectations. Thank you again for your feedback.
10/10 Fantastiskt
Pamela
Affärsresenär
10 dec. 2023
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thank you
Was very happy and comfortable. Great price, good size room, nice atmosphere and good nights sleep. Thank you!
Pamela
Bodde här 1 natt i december 2023
Svar från Faith 15 dec. 2023
Thank you for leaving your wonderful review with us. It was a pleasure having you as our guest and we hope to welcome you back again soon.
10/10 Fantastiskt
Courtney
Reste med familjen
6 dec. 2023
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Courtney
Bodde här 1 natt i november 2023
Svar från Faith 8 dec. 2023
Thank you for leaving your lovely review with us. We're so glad you enjoyed your stay. It was a pleasure having you as our guest and we look forward to welcoming you back again soon.