Hotell i Raudales

“Very good location. breakfast was okay. good options. A good parking area.”

“A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver). ”

“La estancia estuvo aceptable. Sin embargo hay dos puntos clave que quisiera comentar: 1. La regadera solo tenía agua caliente los primeros 2-3 minutos. Le comenté a una recepcionista sobre este tema en los primeros días y, si bien prometió que se revisaría, no hubo cambio alguno ni respuesta a esta solicitud. Era muy incómodo bañarse. 2. En general el personal fue amable pero pueden mejorar y ser más serviciales. En el restaurante una de las meseras atendía con actitud hostil y con algo de...

“Avoid this place like the plague !!! The only good things about this hotel is the breakfast and the views of the lagoon. I booked this place because of the raving reviews and scenic views, but once you arrive you quickly figure out that the reviews are clearly fake. Cleaning is seriously crappy, me and partner were met with piss stained sheets, piss stained toilet seat, Hair and gunk everywhere you looked. The windows looking out to the lagoon was so dirty you needed to be outside, to at all...

“This hotel was truly something beyond words. The hospitality was exceptional in the most genuine way — warm, kind, and deeply attentive. The place itself felt almost sacred, with a magical atmosphere that surrounded everything. There was a profound energy throughout the hotel, a sense of peace and depth that is impossible to fully describe, but deeply felt. It was more than just a stay; it was a meaningful experience that touched me on a very deep level”

“Me gustó que tiene acceso a la laguna y al muelle No me gustó que se fué la luz el dìa que llegamos no había y luego en la noche nos volvimos a quedar sin luz y no tienen planta de luz para restablecerla, así que estar sin aire acondicionado en un clima tan cálido y servicios fue terrible, había una gotera en el cuarto, el baño no tiene extractor la ventana del baño no se podía abrir aparte deno tener mosquiteros El desayuno solo jamón, queso, y pan de caja manzana súper fea y plátano Los...

“Wonderful, calm setting on the lake Bacalar.”

“Clean rooms,good staff,family friendly and jose was the best.i felt at home ”

“Tiene una ubicación excepional, frente a la laguna, la habitación es amplia y cómoda. Tiene una TV de unas 50 pulgadas y algunos canales con programas variados, aire acondicionado y dos ventiladores de techo. No me gustó que una ocasión, no tendieron una cama. La limpieza del baño puede ser mejor, ví algunos insectos pequeños muertos. Tienen una fuga de agua y un muro está mojado.”

“We had an amazing stay! The hotel is spotless, beautifully maintained, and in the perfect location. Right in front of the hotel is the stunning Esmeralda Cenote, with incredibly clear, crystal-clear water. Just walk out to the deck and you can jump right into the lagoon for a refreshing swim. The food was absolutely outstanding. Everything we tried was delicious, so there’s no need to leave the hotel to look for restaurants in town. The quality of the food exceeded our expectations. The staff...

“No les aparecía mi reservación”

“This hotel was so lovely. We had a gorgeous room with such a nice view, the staff were all friendly and helpful, the food was consistently good and the lagoon pontoon was beautiful with kayaks and SUPs free to use. We had such a nice time, thank you!”

“Muy bonito lugar, feo acceso, muy disfrutable la laguna y todo lo que ofrecen, personal muy atento, el desayuno incluido no es muy bueno,”

“Un poco sucios las camastros del muelle”

“NECESITA MANTENIMIENTO EN TODOS LOS ASPECTOS”

“Excelente la atención en lugares maravillosos tal cual se muestra en las imágenes y las amenidades bastante agradables”

“We loved the place!”