Boendets fasad

Recensioner av Hilton Reading Hotel

4 out of 5
Hilton Reading Hotel
Drake Way, Lundy House, Reading, England

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 594 av 1000 recensioner" "
8 - Bra i betyg. 285 av 1000 recensioner" "
6 - Okej i betyg. 67 av 1000 recensioner" "
4 - Dåligt i betyg. 32 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 22 av 1000 recensioner" "

9,4/10

Renlighet

9,0/10

Personal och service

8,6/10

Bekvämligheter

9,2/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

sophie

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Pia

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

8/10 Bra

Peter

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Jayne

Reste med familjen
Gillade: Bekvämligheter
What an amazing experience we had at the Hilton Reading. Jana snd the reception staff ensured our stay to celebrate my Dads 80th Birthday was absolutely perfect. We had 7 rooms for the weekend. Jana had arranged balloons and cake in my parent’s suite. The restaurant staff were superb too, great service, with a seating plan and delicious food. I would highly recommend this hotel. The leisure club staff and manager were pleasant, friendly and welcoming. Thank you Hilton Reading - Jayne Lawson
Bodde här 2 nätter i april 2024
Svar från A. Boardman 11 apr. 2024
Dear Jayne,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Bra

Victor

Bodde här 1 natt i mars 2024

8/10 Bra

Trevor

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Check in and check out was seamless with very pleasant and helpful staff so much nicer than doing it on an app!!
Bodde här 2 nätter i januari 2024
Svar från Jana 29 jan. 2024
Dear Trevor,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Fantastiskt

Dipak, Northolt

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Jana 29 jan. 2024
Dear Dipak,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Fantastiskt

Jill

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Overnight trip
Great welcome from receptionist on Friday 5 January at check in and again from the same lady on Saturday morning. Car park was free in January so a bonus for us. Breakfast was £15/ person and was fabulous, a well stocked buffet. Room was clean and quiet albeit hotel was not busy. Ideal stop off just off M4 to break up our trip to London at night.
Bodde här 1 natt i januari 2024
Svar från Jana 29 jan. 2024
Dear Jill,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Bra

Derek

Bodde här 1 natt i januari 2024
Svar från Jana 29 jan. 2024
Dear Derek,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Good services, room also okay except television automatic power off so many times, bathroom's ventilation fan too weak (Almost can't work) and 3 of USB hub beside the bed totally can't work.
Bodde här 2 nätter i december 2023
Svar från Jana 25 feb. 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our services to be good and that your overall experience was okay. We apologize for the inconvenience caused by the issues you encountered with the television, bathroom ventilation fan, and USB hubs. Rest assured, we take your comments seriously and will address these concerns promptly to ensure a more comfortable and enjoyable stay for our future guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for an improved experience.If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,JanaHilton Reading

10/10 Fantastiskt

Tracy

Bodde här 1 natt i december 2023
Svar från Jana 29 jan. 2024
Dear Tracy,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Fantastiskt

vito

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent accueil ,joli décors de noël, chambre très propre avec tout le confort,piscine sauna et hammam très agréable.Le petit déjeuner trés varié et de bonne qualité.Trés pratique aussi le parking juste à coté.
Bodde här 3 nätter i december 2023
Svar från Jana 25 feb. 2024
Dear Vito,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Fantastiskt

Carlene

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
My stay was good, staff were pleasant, professional, friendly and helpful.
Bodde här 1 natt i december 2023
Svar från Jana 23 dec. 2023
Dear Carlene,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice hotel with a lovely restaurant. The pool is a bit small. Parking is free and secure
Bodde här 1 natt i december 2023
Svar från Jana 23 dec. 2023
Dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Fantastiskt

Tracy

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i december 2023
Svar från Jana 23 dec. 2023
Dear Tracy,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind regards,JanaHilton Reading

10/10 Fantastiskt

Helen

Bodde här 2 nätter i december 2023
Svar från Jana 23 dec. 2023
Dear Helen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Fantastiskt

M

Bodde här 1 natt i december 2023
Svar från Jana 23 dec. 2023
dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Fantastiskt

TED

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great amenities and the breakfast buffet is amazing!!
Bodde här 4 nätter i november 2023
Svar från Jana 4 dec. 2023
Dear Ted,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Bra

Cherry

Bodde här 1 natt i oktober 2023
Svar från Jana 4 dec. 2023
Dear Cherry,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

6/10 Okej

Cherry

Bodde här 1 natt i oktober 2023
Svar från Jana 4 dec. 2023
Dear Cherry,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Bra

Aaron

Bodde här 1 natt i oktober 2023
Svar från A. Boardman 27 okt. 2023
Dear Aaron,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Bra

Karen

Bodde här 2 nätter i oktober 2023
Svar från A. Boardman 27 okt. 2023
Dear Karen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Fantastiskt

Verifierad resenär

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Hilton reading
Great stay. Great staff and nice ambience. Bar area is nice. I would have preferred an earlier check in time but otherwise fine. Breakfast was a little pricey (£20) but good.
Bodde här 1 natt i oktober 2023
Svar från A. Boardman 27 okt. 2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 Okej

Andrew

Gillade: Renlighet
Gillade inte: Bekvämligheter
Be warned - they close the bar at 1030, even on a Friday, with no warning. I had always thought Hiltons were proper hotels, but there you go.
Bodde här 1 natt i oktober 2023
Svar från Jana 4 dec. 2023
Dear Andrew,Thank you for taking the time to provide us with your feedback following your experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards, JanaHilton Reading

6/10 Okej

Mark

Reste med familjen
Gillade: Personal och service
Comfortable enough, but typical large chain aimed at corporate type hotel. Nothing wrong with any of it, but could have been anyone anywhere in the world - but guess that’s what chain hotels do.
Bodde här 1 natt i oktober 2023
Svar från Jana 4 dec. 2023
Dear Mark,Thank you for taking the time to provide us with your feedback following your experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,JanaHilton Reading

10/10 Fantastiskt

Mark

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i oktober 2023
Svar från A. Boardman 27 okt. 2023
Dear Mark,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Fantastiskt

Feliciano

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från A. Boardman 27 okt. 2023
Dear Feliciano,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från A. Boardman 27 okt. 2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 Dåligt

Steven

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Disappointing
Having stayed in Hotels in and around Reading for the last 34 months, I though it was time to give the Hilton a go. Check-in was quick and easy. The room was very good, although it lacked 13A sockets. Food quality was good, although somewhat expensive and there's a 'service charge' which I didn't see mentioned anywhere. Sticking to the topic of food, after checking in on Monday evening I looked at the Menu and saw several tasty options. However, when seated in the Restaurant I was given a single A4 sheet with a limited menu. I asked for the more expansive menu, only to be told that it was unavailable because the menu was being changed. I opted for a sirloin steak at £31, which was, to be honest, excellent! On Tuesday evening I was given the 'new' full menu, but wasn't really inspired, so ordered the sirloin again, only to find that the price had now risen to £34!! On Wednesday evening they didn't have what I ordered, which, considering it was a 'new' menu, is pretty poor. And now the real disappinment ... On Tuesday evening, whilst in the Hotels underground car park my vehicle was broken in to and several items were stolen. Together with the damage, it's cost over £1500.00. On Wednesday I enquired about CCTV footage, but received a shake of the head, shrug of the shoulders, and that was that. At checkout on Friday morning I was asked if everything had been okay with my stay, to which I replied, "Not really." I explained why, but I didn't get any response whatsoever!
Bodde här 4 nätter i oktober 2023
Svar från A. Boardman 27 okt. 2023
Dear Steven,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Fantastiskt

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023
Svar från A. Boardman 27 okt. 2023
Dear John,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Bra

Darren

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Unable to provide room service of breakfast to me which was very surpised at considering its the Hilton the biggest hotel chain in world! Not good and felt extremely let down.on this!
Bodde här 1 natt i september 2023
Svar från A. Boardman 27 okt. 2023
Dear Darren,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Fantastiskt

Sandra

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från A. Boardman 27 okt. 2023
Dear Sandra,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Bra

Nick

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice room, clean, amazing bed mattress and bedsheets. Good breakfast
Bodde här 1 natt i september 2023
Svar från A. Boardman 27 okt. 2023
Dear Nick,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Fantastiskt

Adrian

Bodde här 1 natt i september 2023
Svar från A. Boardman 27 okt. 2023
Dear Adrian,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 Dåligt

Stephane

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
Good at the restaurant is ugly Never seen that level of poor quality food in my life Service as well was unefficient with servers asking 4 times to Whom the dish was
Bodde här 2 nätter i september 2023
Svar från Jana 15 sep. 2023
Dear Stephane,Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards,

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023
Svar från Jana 15 sep. 2023
Dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

10/10 Fantastiskt

Chia Cheng

Bodde här 1 natt i september 2023
Svar från Jana 15 sep. 2023
Dear Chia Cheng,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

2/10 Väldigt dåligt

Stephane

Bodde här 1 natt i september 2023
Svar från Jana 15 sep. 2023
Dear Stephane,Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards,

8/10 Bra

rory

Bodde här 1 natt i augusti 2023
Svar från Jana 15 sep. 2023
Dear Rory,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

10/10 Fantastiskt

maw

Bodde här 2 nätter i augusti 2023
Svar från A. Boardman 28 aug. 2023
Dear maw,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 Okej

Gaynor

Gillade: Bekvämligheter
Wrong room given -ordered a king room and was given a twin, I was upgraded but still a twin room , offered a change but only here 1 night, not worth the trouble moving to another room again otherwise great hotel and facilities, attentive staff-would come again.
Bodde här 1 natt i augusti 2023
Svar från Jana 15 aug. 2023
Dear Gaynor,We would like to extend our heartfelt gratitude for taking the time to share your recent experience at our hotel. Your feedback is valuable to us as it allows us to continually improve our services and enhance the guest experience.We deeply apologize for the mix-up with your room type during your stay. We understand how important it is to have the accommodations you've reserved, and we are truly sorry for any inconvenience this may have caused. While we're glad to hear that you were upgraded, we regret that the room type still did not meet your expectations.We understand that changing rooms can be an inconvenience, especially when your stay is short. We appreciate your understanding in this matter and are pleased to learn that you found our facilities to be great and our staff to be attentive. Your positive comments about our hotel and team mean a lot to us.We are committed to ensuring that such instances do not recur, and your feedback will certainly help us improve our processes to better serve our guests in the future.If your travels bring you back to the area, we would be honored to have the opportunity to provide you with a flawless stay that truly reflects the high standards we strive for. Please do not hesitate to reach out to us directly if there is anything we can assist you with in the future.Once again, thank you for choosing our hotel. We hope to have the pleasure of welcoming you back and providing you with an exceptional experience that exceeds your expectations.Warm regards,JanaGuest Relations Manager

10/10 Fantastiskt

MOHAMMAD

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Amazing hotel and brilliant staff. Parking is very convenient and I tried the food this time, it was delicious.
Bodde här 1 natt i augusti 2023
Svar från A. Boardman 28 aug. 2023
Dear MOHAMMAD,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Fantastiskt

Aileen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Reading Wedding
Really nice hotel, good location, spacious and bright. Food choice at breakfast was exceptionally good. Evening meal was good value and very tasty.
Bodde här 3 nätter i augusti 2023
Svar från Jana 10 aug. 2023
Dear Aileen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaGuest Relations Manager

8/10 Bra

Stephen, Portola Valley

Affärsresenär
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i juli 2023
Svar från Jana 10 aug. 2023
Dear Stephen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaGuest Relations Manager

6/10 Okej

lashaye

Bodde här 3 nätter i juli 2023
Svar från A. Boardman 28 aug. 2023
Dear lashaye,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Fantastiskt

Dorian

Bodde här 2 nätter i juli 2023
Svar från A. Boardman 10 aug. 2023
Dear Dorian,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juli 2023
Svar från A. Boardman 10 aug. 2023
Dear Steven,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Fantastiskt

Tracey

Bodde här 2 nätter i juli 2023
Svar från A. Boardman 28 aug. 2023
Dear Tracey,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Bra

Verifierad resenär

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Lovely hotel even if some staff need more training
Essentially a lovely hotel. Nice little pool too. Only reservation was the service. Some members of staff were lovely (if highly inefficient) while others were unwelcoming, slow and disinterested in their work.
Bodde här 1 natt i juli 2023
Svar från A. Boardman 10 aug. 2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 Dåligt

Verifierad resenär

Reste med familjen
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was ok. Long line up to check-in at 11pm. Pillows were flat. No toilet paper was topped when I checked in.
Bodde här 2 nätter i juli 2023
Svar från A Boardman 28 aug. 2023
Dear Guest, Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards, Aaron BoardmanFront Office Manager