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Recensioner av Quality Inn Red Lodge Gateway To Yellowstone

2.5 out of 5
Quality Inn Red Lodge Gateway To Yellowstone
612 Broadway Avenue, Red Lodge, MT

Recensioner

8,8

Fantastiskt

10 - Fantastiskt i betyg. 267 av 480 recensioner" "
8 - Bra i betyg. 136 av 480 recensioner" "
6 - Okej i betyg. 45 av 480 recensioner" "
4 - Dåligt i betyg. 21 av 480 recensioner" "
2 - Väldigt dåligt i betyg. 11 av 480 recensioner" "

9,2/10

Renlighet

9,2/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Tricia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was really easy and smooth. Very friendly staff. Room was lovely.
Bodde här 1 natt i maj 2024

10/10 Fantastiskt

John

Bodde här 1 natt i maj 2024

10/10 Fantastiskt

DONALD

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Very nice town, nice clean hotel
Bodde här 1 natt i april 2024

4/10 Dåligt

Renee

Reste med sin partner
Gillade: Personal och service
The place was under remodel construction, which your website mentioned, but I didnt see that as it was written in small tiny words at the bottom of the hotel info (my fault for not reading the whole information). There was an annoying whirling sound, kind of like a pigeon cooing off and on about every minute or two all day and night - very hard to sleep with that noise in the background - uggh!! Front desk person didn't know what was making that noise?? Also your website didnt differentiate the difference of the upgrade King Bed room as opposed to the standard King Bed room. The website said exactly the same thing, same pics and all. Besides the jacuzzi tub, pic, it should of had a pic of the kitchenette area, which we didnt need. Had I known all that, I would have just made the reservation for the standard as we were only going to be there one night and saved myself $30.You should consider listing all amenities according to each room and thier pics
Bodde här 1 natt i mars 2024

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Get an attitude adjustment!
The night staff when we check-in was cordial and pleasant and the overnight staff went above and beyond to make us comfortable. (Thanks Jolene) The problem I had was with the am shift before check out. I have never been treated as a 5yr old in my life. But the woman treated me like crap because I asked her where the bagel slicer was( they do make child safe products for this) teling me in a snide consending tone " You do realize that children come here, use a plastic knife for goodness sake " then proceeded to watch our every move in the dining area. I will never stay at a Quality Inn again. Especially when the main reason was to be able to enjoy the pool and hot tub and both were broken, and I made the reservation the night before our stay, would be nice to be notified if they have a notice of down equipment before booking.
Bodde här 1 natt i januari 2024
Svar från GM Matt 25 jan. 2024
I do apologize for your less than perfect stay. The staff takes pride in providing the best possible customer service to our guest. The staff appreciates your comments as it allows the staff to make corrections as needed and reinforce any customer service shortfalls with proper training. Our staff is always available to assist with any issues that occur during a guest's stay. Unfortunately with recent weather the hotel suffered some equipment breakdowns, within the last week and management had not placed a notice online to inform guests of our difficulties with our hot tub and pool, we do apologize for that missed opportunity, again thank you for your poignant comments, we are currently working to correct these issues. We do hope you reconsider your choice to not stay at our hotel in the future as we would love the opportunity to win back your trust.

10/10 Fantastiskt

Laura Kay

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Cozy lobby and great breakfast! Amenities were helpful and convenient for travelers.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Teri

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Thanks forba great stay
We were on a completely unplanned road trip and decided to stay. We chose the hotel because it was walking distance to downtown. The staff was incredibly friendly, rooms were clean and comfortable. Location was perfect. We'll be back
Bodde här 1 natt i december 2023

10/10 Fantastiskt

George Stieber

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Rooms were well kept and breakfast was wonderful!
Bodde här 3 nätter i december 2023

10/10 Fantastiskt

Andrew

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were so friendly and helpful!
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Steven

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Nancy

Bodde här 1 natt i december 2023

8/10 Bra

Diana, BILLINGS

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Robert

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i november 2023

6/10 Okej

Robert

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i november 2023

10/10 Fantastiskt

JAMES A

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Timothy

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Paul, Shoreham By Sea

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very helpful staff, nothing is ever a problem, I highly recommend this hotel, to be honest, I was a little shocked at how good it was, I have stayed in a few Quality inn properties, while doing road trips in America, this hotel was by far the best, and I even questioned if it was a quality inn, because it was so good. Very very convenient access for the stores in red Lodge.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Len

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Adam

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
great place
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Donna

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff! Clean, quiet, good continental breakfast, and close to everything.
Bodde här 1 natt i oktober 2023

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great nights Rest
We arrived late for a one night stay. The front desk personnel was very nice to work with and check in was fast. Room was clean but small like explained in other reviews but great for our stay. There is no elevator just an FYI if you are staying on the second floor. We would for sure stay here again!
Bodde här 1 natt i oktober 2023
Svar från General Manager Matt Eurich 16 okt. 2023
Brian, Thank you for comments, we strive here at the hotel to meet the needs of the guest. I am glad our staff was able to meet your expectations for your stay. We look forward to providing great customer service to you again in the future.

10/10 Fantastiskt

Kim

Bodde här 1 natt i september 2023

8/10 Bra

Erin

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Close to downtown area. Clean. Breakfast choices were slim
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Thomas

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Would stay here again!
Clean, comfortable, affordable. Checked all of our boxes.
Bodde här 1 natt i september 2023

8/10 Bra

Stephen

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Red Lodge
A nice home base to explore Red Lodge.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Michael, Galena

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Wayne

Bodde här 1 natt i september 2023

10/10 Fantastiskt

james

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Ralph

Reste med familjen
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Disgusting
I am shocked Choice hotels endorses this property! The room was not small, it was tiny! There was no fan in the bathroom, bugs on the shower curtain, and black specs on the bed. Decided to try a do-it-yourself waffle and was informed they were "out" of butter ... right! Not only will I never stay here again, I will not stay at any other Choice property either!
Bodde här 1 natt i september 2023
Svar från GM Matt Eurich 15 sep. 2023
Sir, I would like to extend an apology to you for not meeting your expectations with your lodging experience at our hotel. Your comments are highly valued and issues that you have identified will be addressed or has been addressed as of the writing of this letter, Again we do apologize for your poor experience and hope in the future that you consider a choice hotel for your lodging needs.

10/10 Fantastiskt

Heather

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It was great. Clean rooms,friendly staff
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Rob

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved that it was in easy walking distance of everything on Broadway.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Beverly

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Nicole

Gillade: Renlighet
Gillade inte: Rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från Matt Eurich, General Manager 8 sep. 2023
I apologize we were not able to meet your expectations with your stay. We do appreciate your review, thank you for taking the time to provide a review of our hotel.

6/10 Okej

David, Chevy Chase

Gillade: Renlighet och personal och service
Clean and convenient. Staff great. Only problem was our first room smelled bad. Not sure what was going on there but they switched us. All good otherwise.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Marie

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Pet Friendly Stay
Great stay, very pet friendly. Rooms small but clean. Indoor pool and typical breakfast.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Phillip

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and neat
Bodde här 1 natt i augusti 2023

6/10 Okej

Bibiana

Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Dan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Adequate, small, clean.
Small room but met my needs.was just staying 1 night so needed a clean place to sleep, and I got that. Good people running it.
Bodde här 1 natt i augusti 2023

8/10 Bra

Michelle

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
A great hotel
This is a great place to stay, nice hotel in a nice town that was close to a lot of great things to see and do. The continental breakfast was really nice and the lady who worked oversaw the breakfast was so nice, and very friendly. She made everyone feel so welcome and very much at home. Whatever the hotel is paying her is not enough. She is a huge asset for the hotel and her level of hospitality was something you don't find near enough in the hospitality industry.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

jean, Island park

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean great staff easy to get around
Bodde här 1 natt i augusti 2023

8/10 Bra

Jonni

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Not having an Elevator for the 2nd story Rooms made it hard to manage your luggage. We had our Cocker Spaniel with us and didn't know until after we checked in that we couldn't leave her unattended to go have Dinner or go downtown. Made it hard for us. I did understand the reasoning for the pet policy and that doesn't always apply to all Dog owners some of us do tend to our pets and don't leave them for long and our dog doesn't bark. It wasn't cheap to stay for 2 nights. I did learn to call for reservations and find these things out first. It all worked out in the end. Love the town
Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

John

Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Paul

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Dan

Reste med sin partner
Excellent
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Kathleen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very friendly, helpful, and the breakfast area was clean and the woman who was responsible over it was very friendly. She was motivated to make sure every guest had a positive experience. This was our first time to Red Lodge and we were there only overnight, however I’d visit again to discover this really cute town!!!
Bodde här 1 natt i augusti 2023

8/10 Bra

danny

Bodde här 2 nätter i augusti 2023

8/10 Bra

Kristina

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Things are clean but a bit dated and run down for the price. Lots of potential with this property so I hope they invest some money back into it. New beds would make a big difference! All the staff we met were wonderful!
Bodde här 1 natt i augusti 2023

8/10 Bra

Vicki

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Travel Agent Gives Review
I was in town for a 5 night stay. The staff was very nice. The room clean, the bed comfortable. The water pressure in the shower was awesome. The flooring in the room was luxury vinyl tile, which is great for cleaning but increased the noise level from the floor above. I had to run the fan to decrease the noise. There was a card that said the room would only be cleaned every 3 days. My room was never cleaned. I did get fresh towels from the front desk, I appreciated the large fridge and microwave in the room. The coffee in the room and in the breakfast area was terrible. I could not drink it, it was very weak. I did not care for the breakfast. I paid over $200 per night because Red Lodge was sold out and I feel that was extremely over priced.
Bodde här 5 nätter i augusti 2023
Svar från Matt Eurich, General Manager 8 aug. 2023
Dear Vicki, I do apologize for not meeting your expectations for breakfast and our oversight on housekeeping. Your comfort and peace of mind is important to us, rest assured the staff is working hard to improve our customer service to you the guest. Your comments will be reviewed by the staff and adjustments to housekeeping routine and breakfast service will be implemented. Thank you for taking the time to file a review so that we can better serve you the guest.

8/10 Bra

Frine dela

Reste med familjen
The staff were all very accommodating and helpful.
Bodde här 2 nätter i augusti 2023