Dear Cathleen,Thank you for taking the time to give our hotel a 5 star review. We are looking forward to your next stay with us being even better.Sincerely,Craig BoehmDirector of Rooms

Dear Greg,Thank you for taking the time to give our hotel a 5 star review. It is always great to see positive reviews. Sincerely,Craig BoehmDirector of Rooms

Dear Lori,Thank you for taking the time to review your recent stay with us. I am sorry to hear that your stay was less than perfect due to the charge for parking. Unfortunately, this is something that all downtown hotels now charge, we are always evaluating this and our pricing to ensure that we have some if not the lowest parking of the major downtown hotels.We are looking forward to your next stay with us being issue free.Sincerely,Craig BoehmDirector of Rooms

Dear Abu,Thank you for taking the time to review your recent stay with us. I am sorry that your stay was less than perfect due to breakfast not being included in the rate. We do have both rates with and without breakfast listed and unfortunately it appears that you selected the one with breakfast not included in the rate at time of confirming your reservation.Looking forward to wowing you on your next stay with us.Sincerely,Craig BoehmDirector of Rooms

Dear Marina,Thank you for taking the time to review your recent stay with us. I am sorry to hear that there was some noise issues during your stay. I am not sure if you called down to the front desk to notify them but we always encourage our guests to do this as we typically can get any noise disruptions sorted out quickly so that they don't persist through the night.Sincerely,Craig BoehmDirector of Rooms

Dear Brian,Thank you for taking the time to review your recent stay with us. I am sorry your misread the labels on the water bottles in the room, they do state that water is complimentary for Silver, Gold and Diamond members as part of there benefits for being loyal Hilton Honors members, As you stated there is signage on all bottles of water and we are sorry to hear that you misread this signage for this.We are looking forward to any future stays with us being problem free.Sincerely,Craig BoehmDirector of RoomsDirector of Rooms

Dear Mark,Thank you for taking the time to give our hotel a 5 star review. It is always great to see positive reviews. Sincerely,Craig BoehmDirector of Rooms

Dear Lois,Thank you for taking the time to give our hotel a 5 star review. It is always great to see positive reviews. Sincerely,Craig BoehmDirector of Rooms

Dear Jennifer,Thank you for taking the time to review your recent stay with us. It is great to see that you enjoyed all aspects of your stay and we are looking forward to seeing you again.Sincerely,Craig BoehmDirector of Rooms

Dear Selena,Thank you for choosing to stay with us on your recent visit to the Queen City. It is great to see that you enjoyed your stay.We are all looking forward to your next stay with us.Sincerely,Craig BoehmDirector of Rooms

Dear Kevin,Thank you for taking the time to give our hotel a 5 star review. It is always great to see positive reviews. Sincerely,Craig BoehmDirector of Rooms

Dear Robert,Thank you for taking the time to review your recent stay with us. I am sorry to see that your stay was less then perfect. If time permits on any future reviews please let us know what we could have done differently to have made your stay more enjoyable.Looking forward to wowing you on your next stay with us.Sincerely,Craig BoehmDirector of Rooms

Dear Erin,Thank you for taking the time to give our hotel a 5 star review. It is always great to see positive reviews. Sincerely,Craig BoehmDirector of Rooms

Dear Donna,Thank you for taking the time to review your stay with us. It is great to hear that the staff and the cookie were a hit during your stay.We will have a warm cookie awaiting your next arrival with us.Sincerely,Craig BoehmDirector of Rooms

Dear Daniel,Thank you for taking the time to review your stay. I am sorry to hear that your restaurant experience was less then perfect. If time permits please reach out to me in regards to this as I would like more details if possible.Sincerely,Craig BoehmDirector of Rooms

Dear Remo,I am sorry to hear that your experience with our hotel was less then satisfactory. Our records indicate that you did not show up for your reservations so interactions you may have had might not have been with the hotel directly but with Expedia.We are hoping your future interactions with Expedia and our hotel are more satisfactory.Sincerely,Craig BoehmDirector of Rooms

Dear David and Cora-lee,Thank you for taking the time to review your recent stay with us. I am sorry to hear that the additional charge for parking was missed at time of booking. This is something unfortunately that with being a downtown hotel is a reality in most major cities now.We are hoping any future stays with us are surprise free.Sincerely,Craig BoehmDirector of Rooms

Dear Ryan,Thank you for taking the time to give our hotel a 5 star review it is greatly appreciated.The team is looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Dear Shelly,Thank you for taking the time to review your recent stay with us. I do apologise that your stay was not perfect as your scores of 3 out 5 are a little lower then we are used to getting,We are looking forward to your next stay with us being amazing.Craig

Dear Anli,Thank you for taking the time to give our hotel a 5 star review. I am excited to say as of today all lower lobby renovations are finally completed and should not be a issue for our guests thank you for being patient with us through this processSincerelyCraig BoehmDirector of Rooms

Dear Charles,Thank you for taking the time to give our hotel a 8 star review it is greatly appreciated.The team is looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Dear Emma,Thank you for taking the time to give our hotel a 5 star review. I am sorry to hear about the heating and cooling issues you faced during your stay, if ever faced with a similar situation at our hotel please don't hesitate to contact the front desk the typically can get these items sorted out to your liking fairly quick.The team is looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

DearTrent,Thank you for taking the time to give our hotel a 6 star review, I am sorry to see that your stay was less then perfect, if there is anything we can do to make your next stay more comfortable please do let us know.The team is looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Dear Kris,Thank you for taking the time to give our hotel a 4 star review it is greatly appreciated.We are looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Dear S,Thank you for taking the time to give our hotel and your stay with us a very in-depth review. I can't agree more with your comments on Rona she is truly a guest services superstar. I will be sure to share you comments with her.The team is looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Dear Lu,Thank you for taking the time to give our hotel a 10 star review it is greatly appreciated.The team is looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Dear Shawn,Thank you for taking the time to give our hotel a 4 star review it is always appreciatedWe are looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Dear Wendy,Thank you for taking the time to give our hotel a 5 star review it is always great to hear such positive feedback from our guests.The team is looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Dear Lisa,Thank you for taking the time to give our hotel a 5 star review it is greatly appreciated.The team is looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Dear Salvemar,Thank you for taking the time to give our hotel a 5 star review it is greatly appreciated.The team is looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Dear Shauna,Thank you for taking the time to give our hotel a 10 star review it is greatly appreciated.The team is looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Dear Clavier,Thank you for taking the time to review your stay, I am sorry your stay was less perfect.If there is ever a issue during a stay we encourage guests to call the front office team as they can usually resolve the issue quite quickly.Sincerely,Craig BoehmDirector of Rooms

Dear Matthew,Thank you for taking the time to review your stay, I am sorry your stay was less perfect.If there is ever a issue during a stay we encourage guests to call the front office team as they can usually resolve the issue quite quickly.

Dear Penni,Thank you for taking the time to review your recent stay with us. I am sorry to hear that there was some confusion on the stay cleaning process, as of Oct. 1 we have reverted back to daily cleaning for all rooms and back to a opt out model if you do not require it.We are looking forward to your next stay with us being more enjoyable and issue free.Sincerely,Craig BoehmDirector of Rooms

Dear Charla,Thank you so much for the 5 star review it is always great to see such positive scores from one of our guests.The team is looking forward to your next stay with us.SincerelyCraig BoehmDirector of Rooms

Thank you for taking the time to review your recent stay with us. I am sorry to hear that your stay was less then perfect. We have sent a communication to your email to get a little more information.Thank you for bringing this to our attention to investigate.Sincerely,Craig BoehmDirector of Rooms

Dear Trevor,Thank you for taking the time to review your recent stay with us. Unfortunately parking in the downtown of any major city does have a cost associated with it but it is something we monitor closely to ensure that we are offering our guest the best value possible when it comes to it.We are looking forward to your next stay with us.Sincerely,Craig BoehmDirector of Rooms

Dear Colin,Thank you for taking the time to give our hotel a 5 star review. We are looking forward to wowing you again on your next stay with us.Sincerely,Craig BoehmDirector of Rooms

Dear Mike,Thank you for taking the time to review your recent stay with us. It is always a pleasure to see 10 star reviews.Sincerely,Craig BoehmDirector of Rooms

Dear Meg,Thank you for taking the time to review your recent stay with us. It is always a pleasure to see 10 star reviews.Sincerely,Craig BoehmDirector of Rooms

Dear Aaron,Thank you for taking the time to review your recent stay with us. It is always a pleasure to see 10 star reviews.Sincerely,Craig BoehmDirector of Rooms

Dear Kevin,Thank you for taking the time to review your recent stay with us. I am sorry to hear that there was a issue with the HVAC unit in your room. If for any reason you ever have a issue with your stay please contact our front desk team and they would be more than happy to find a solution during your stay.We are looking forward to your next stay with us being more enjoyable.Sincerely,Craig BoehmDirector of Rooms

Dear Alexis,Thank you for taking the time to review your recent stay with us. It is always a pleasure to see 5 star reviews.Sincerely,Craig BoehmDirector of Rooms

Dear Cory,Thank you for taking the time to review your recent stay with us. It is always a pleasure to see 3 star reviews.Sincerely,Craig BoehmDirector of Rooms

Dear Guest,Thank you for taking the time to review your recent stay with us. I am sorry to see that your stay was less then perfect, if at anytime you are having a issue while staying with us in the future please contact the front desk and they would be more then happy to find a resolution for you during your stay.Sincerely,Craig BoehmDirector of Rooms

Dear Tamer,Thank you for taking the time to review your recent stay with us. It is always a pleasure to see 5 star reviews.Sincerely,Craig BoehmDirector of Rooms