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Recensioner av Silver Legacy Resort Casino at THE ROW

4 out of 5
Silver Legacy Resort Casino at THE ROW
407 N. Virginia Street, Reno, NV

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 2198 av 4384 recensioner" "
8 - Bra i betyg. 1171 av 4384 recensioner" "
6 - Okej i betyg. 506 av 4384 recensioner" "
4 - Dåligt i betyg. 271 av 4384 recensioner" "
2 - Väldigt dåligt i betyg. 238 av 4384 recensioner" "

8,8/10

Renlighet

8,4/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Rae lyn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Na
Bodde här 1 natt i maj 2024
Svar från Donald C. 2 maj 2024
Thank you for the review.

10/10 Fantastiskt

Tara

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It’s been many years since I’ve stayed at Silver Legacy. I switched to the Eldorado because checkin was easier than Silver Legacy. Things have changed for the better. Checkin and checkout was a breeze at Silver Legacy, this time. As always, the decorations are beautiful, the views are stunning, and proximity to all the fun was perfect. I’ll start saying here again.
Bodde här 2 nätter i mars 2024
Svar från Donald C. 2 maj 2024
Thank you for the great review! We are glad to see you enjoy our new checkin and checkout features at the Silver Legacy. We hope to see you again soon!

8/10 Bra

Jennifer, Rock Springs

Gillade: Renlighet
Didn’t like that casinos are smoking. Front desk staff was slow.
Bodde här 1 natt i april 2024
Svar från Donald C. 2 maj 2024
Thank you for the feedback.

8/10 Bra

Judith, Salem

Reste i grupp
Gillade: Renlighet och bekvämligheter
Gillade inte: Personal och service och boendets skick och faciliteter
The check in was very irritating: there was only one person assisting. Everyone had to do self check in on a computer. It was annoying and obviously some people were totally lost. Then you had to come back after you got a text your room was ready and have the machine produce a key card. This operation should be optional. Check out was the same unless you got ahead by checking out on the tv. Very few restaurants which were under staffed, slow and poor selection.
Bodde här 2 nätter i april 2024
Svar från Donald C. 2 maj 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Fantastiskt

Nancy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a girl's weekend to see Seinfeld and Gladys Knight. I ordered extra 150 feet in the room for 4 of us. There was plenty of room, the beds were comfortable. When we asked for more towels, they brought them promptly. Only complaint would of been a pocket door for the sink bathroom for more privacy. Otherwise it was so much fun and so roomy. Thanks Silver Legacy!
Bodde här 3 nätter i april 2024
Svar från Donald C. 2 maj 2024
Thank you!

10/10 Fantastiskt

Stacie

Bodde här 3 nätter i april 2024
Svar från Donald C. 2 maj 2024
Thank you for the review.

8/10 Bra

Christine

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good clean property but tables were expensive and not a lot open. This despite the fact no one was playing.
Bodde här 1 natt i april 2024
Svar från Donald C. 2 maj 2024
Thank you for the feedback.

10/10 Fantastiskt

Muralidharan

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good environment
Bodde här 3 nätter i april 2024
Svar från Donald C. 2 maj 2024
Thank you for the review.

10/10 Fantastiskt

Dawn

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Hotel was nice and quiet. Lots of food options and was very clean.
Bodde här 1 natt i april 2024
Svar från Donald C. 2 maj 2024
Thank you for the review.

8/10 Bra

Irene

Reste med familjen
Gillade: Personal och service
The only thing that we didn’t like was there wasn’t a fan in the bathroom.
Bodde här 2 nätter i april 2024
Svar från Donald C. 2 maj 2024
Thank you for the review.

8/10 Bra

Daniel

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The only don’t like de Pool area but everything also is excellent I loved
Bodde här 3 nätter i april 2024
Svar från Donald C. 29 apr. 2024
Thank you for the feedback.

6/10 Okej

Mark

I started getting annoyed at check-in. There were only two clerks to check in a line running halfway to the valet desk. They want folks to use the machines that they’ve set up in place of people, but evidently people want to deal with PEOPLE! My annoyance grew when I learned that, payment of a daily resort fee notwithstanding, the hot tub is off-limits to folks who haven’t ante’d up for a ‘Spa Pass’.
Bodde här 2 nätter i april 2024
Svar från Donald C. 2 maj 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Fantastiskt

SHAYAN

Gillade: Renlighet
Bodde här 2 nätter i februari 2024
Svar från Donald C. 2 maj 2024
Thank you for the review.

2/10 Väldigt dåligt

Roxanne

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Extremely curt staff. Pool and hot tub not working.
Bodde här 2 nätter i april 2024
Svar från Donald C. 29 apr. 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

2/10 Väldigt dåligt

Cynthia

Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Donald C. 2 maj 2024
Thank you for the review.

10/10 Fantastiskt

Brian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Donald C. 2 maj 2024
Thank you for the review.

10/10 Fantastiskt

Christina

Gillade: Personal och service
Bodde här 2 nätter i april 2024
Svar från Donald C. 2 maj 2024
Thank you for the review.

4/10 Dåligt

Tamra

Affärsresenär, Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Staffing was horrible!!! Everything was extra ie coffee pods in room, waiting 30 minutes to ck in after being told it would be $30 for being 30 minutes early. Left and returned to wait 30 minutes for Jennifer to ck me in. I stood with about 10 people behind me to clean her station. Management came out no relief. I made the joke to the line watch they will all disappear to the back room.
Bodde här 2 nätter i april 2024
Svar från Donald C. 29 apr. 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Bra

Vicki

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a short stay.
Bodde här 1 natt i mars 2024
Svar från Donald C. 29 apr. 2024
Thank you for the feedback.

10/10 Fantastiskt

Shrmila

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Those we encountered were helpful.
Bodde här 1 natt i april 2024
Svar från Donald C. 29 apr. 2024
Thank you for the review.

6/10 Okej

Jonathan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property was great, but due to a mix-up with the booking agency, expedia.com, total cost was nealry $90 more than disclosed, we were lucky they still had a open room as the dates we had reserved, somehow got changed on the website, so we had to pay a higher room rate or find another place.
Bodde här 1 natt i april 2024
Svar från Donald C. 29 apr. 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 Fantastiskt

Samantha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was clean comfortable.
Bodde här 2 nätter i april 2024
Svar från Donald C. 29 apr. 2024
Thank you for the review.

6/10 Okej

Donald

Reste med familjen
Gillade inte: Renlighet
I stayed in room 3154. The carpet is filthy. Also, This is the first time I have stayed in any hotel where they charged $20 dollars to check in early. I understand there is a designated check-in time usually between 3 and 4pm but if the room is ready it seems classless and tacky to nickel and dime loyal customers to charge a fee just to check-in. I have always enjoyed my stays in the past at SL but I'm thinking in the future I probably will stay somewhere else.
Bodde här 3 nätter i april 2024
Svar från Donald C. 29 apr. 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Bra

Joseph, Loudon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i april 2024
Svar från Donald C. 29 apr. 2024
Thank you for the review.

8/10 Bra

Bruce

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Donald C. 29 apr. 2024
Thank you for the review.

8/10 Bra

Sandy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Donald C. 29 apr. 2024
Thank you for the review.

10/10 Fantastiskt

Debrough

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very pretty. Safe easy to walk to from the Amtrak station. Lovely room
Bodde här 1 natt i april 2024
Svar från Donald C. 25 apr. 2024
Thank you for the great review!

10/10 Fantastiskt

Robert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Feel very quiet and safe
Bodde här 2 nätter i april 2024
Svar från Donald C. 25 apr. 2024
Thank you for the great review! We hope to see you again soon.

10/10 Fantastiskt

Alan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place
Bodde här 1 natt i april 2024
Svar från Donald C. 25 apr. 2024
Thank you for the great review!

8/10 Bra

David

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay
Bodde här 2 nätter i april 2024
Svar från Donald C. 25 apr. 2024
Thank you for the great review.

10/10 Fantastiskt

Francesca

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice quiet hotel. Staff were friendly and helpful. Overall really pleased with our stay. Hotel was clean and all amenities were good.
Bodde här 1 natt i april 2024
Svar från Donald C. 25 apr. 2024
Thank you for the great review!

10/10 Fantastiskt

Alan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property is well kept and the rooms are very nice. We also found staff to be friendly and helpful. We had a relaxing stay.
Bodde här 1 natt i april 2024
Svar från Donald C. 25 apr. 2024
Thank you for the great review!

10/10 Fantastiskt

Ian

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Good!
Bodde här 4 nätter i april 2024
Svar från Donald C. 25 apr. 2024
Thank you for the great review!

10/10 Fantastiskt

John, Meadow Vista

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Inside hallways to other properties with restaurants
Bodde här 1 natt i april 2024
Svar från Donald C. 23 apr. 2024
Thank you for the review.

10/10 Fantastiskt

Jairo, Sacramento

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice experience !!!
Bodde här 1 natt i april 2024
Svar från Donald C. 23 apr. 2024
Thank you for the review.

8/10 Bra

Kyle

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The parking is a nightmare!!!
Bodde här 3 nätter i april 2024
Svar från Donald C. 23 apr. 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 Bra

Oliver

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Donald C. 23 apr. 2024
Thank you for the review.

10/10 Fantastiskt

Taryn

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fast but pleasant stay
Bodde här 1 natt i april 2024
Svar från Donald C. 23 apr. 2024
Thank you for the review.

10/10 Fantastiskt

Melvyn, Redondo Bch

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Ceasars does a nice job. But not much interest in the area. Parking structure does not have enough parking. Most is blocked off.
Bodde här 2 nätter i april 2024
Svar från Donald C. 23 apr. 2024
Thank you for the review.

6/10 Okej

Lorne, Kamloops

Reste med familjen
Gillade: Renlighet
The casino has fewer machines and games than in the past, and the keno counter is only open Thursday to Sunday. Dining options are also more limited. The addition of some planned new restaurants might revitalize the concourse this summer.
Bodde här 3 nätter i april 2024
Svar från Donald C. 23 apr. 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 Okej

Megan

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Boendets skick och faciliteter
First, it was extremely confusing finding the parking garage and getting checked in. We checked in late Thurs night, showered Friday morning at 5a and we had no hot water, luke warm at best. It was like that for 2 days. Friday they had issues with their elevators. They have 4 on our side of the building, but only bother to run 2. Both we having issues and people were getting stuck on the floors. We walked down the stairwell 6 flights to the bottom only to get to an emergency exit that would sound if we pressed the door. So, we had to walk back up 6 flights. After speaking with the front desk, they offered a credit to our bill, that they never actually added after being told 2 times at the hotel it was. Checked my bank yesterday and was billed the full amount. Now I have to make another call. Wouldn't stay there again with all the other options.
Bodde här 3 nätter i april 2024

10/10 Fantastiskt

Monika

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Donald C. 23 apr. 2024
Thank you for the review.

6/10 Okej

Helen

Reste med sin partner
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The casino is nice, and easy to get to the sister casinos nearby.
Bodde här 3 nätter i mars 2024
Svar från Donald C. 18 apr. 2024
Thank you for the review!

10/10 Fantastiskt

Nancy

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I love that the rooms are very clean and they have everything you need for your stay
Bodde här 2 nätter i april 2024
Svar från Donald C. 17 apr. 2024
Thank you for the great review!

2/10 Väldigt dåligt

John, Meridian

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Had money stolen from my room. Surrounding area pretty gross with homeless etc.
Bodde här 3 nätter i mars 2024
Svar från Donald C. 15 apr. 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

6/10 Okej

Matthew

Bodde här 1 natt i april 2024
Svar från Donald C. 15 apr. 2024
Thank you for the review.

10/10 Fantastiskt

Juan

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Once of the best experience on all
Bodde här 2 nätter i april 2024
Svar från Donald C. 15 apr. 2024
Thank you for the great review!

8/10 Bra

Men

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Donald C. 15 apr. 2024
Thank you for the review.

10/10 Fantastiskt

Walen, Fremont

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The parking is a problem. Some bigger SUV/Truck could take two parking spaces and narrow drive way in/out the parking building.
Bodde här 3 nätter i april 2024
Svar från Donald C. 15 apr. 2024
Thank you for the feedback.

8/10 Bra

Lorena

Gillade: Boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Donald C. 15 apr. 2024
Thank you for the review