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“Poor staff”

“Would have gotten full 5.0 score if it weren't for sloppy administration. We had pre-booked and pre-paid three rooms, but when I called the day before to arrange a pick-up at airport the hotel staff could not find the booking. That is kind of scary when you travel overseas with your family. During our 18 minute conversation on the phone, I gave our names, our passport numbers and our Expedia/hotels.com booking number at least five times, but the hotel staff maintained there was no booking. Later...

“One of my favor Hotel I stayed in Indonesia. ”

“Great place to stay in Bandung”

“Nice hotel. Close to everything and the staff is very nice and professional. I lost my money clip with money in it and after about 12 hours I realized it was lost so I went to the front desk and it was there with the money still in tact. Safe place and trustworthy staff. ”

“I booked family rook for 4.. With 4 pax breakfast written in my booking details. When we go for breakfast, they said its only for 2 pax. When I talk to Front office, they said its only for 2, and ask me to contact hotels.com. Its clearly stated on my email booking confirmation for 4 pax and they say will checked. Then no update. If not because of family room, i wont book this hotel. ”

“1. We arrived at night. There was a thin quilt on the bed, but extra cover wouldn't be available until the next day. 2. I requested two rooms. I was in one room and my son was to sleep in the next room in what I thought was a two-bedroom apartment. But it turned out that we had been given rooms nine floors apart in a high-rise apartment building and key cards could be used to access only the floors we stayed on, so we didn't have access to each other. When I asked about changing rooms, I was...

“Good experience, very friendly and helpful staff ”