Hotell med pool i Ghana

“Bra rum med väldigt hård säng. Gillade att de fyllde på kylen med dricka dagligen. Trevlig personal men väldigt rörigt, olika svar ifrån olika personer, Härlig pool”

“Pool great , wonderful breakfast good gym and good tennis coach”

“Customers service very poor apart from the housekeeping, it was fully booked at the breakfast room and very few staff to attend to customers. As a 5star hotel they need to modernize their rooms. The only thing I loved most was the beach. For me Serena in Goma is still the number one customers service/ modern hotel in Africa/Europe no matter you are female traveling alone or with family”

“Snabb och effektiv incheckning. ”

“I cannot say anything negative but only positive. The room was immaculate, very clean and comfortable with everything you would require for a comfortable stay. The breakfast was very tasty and me being a vegan, there were options for me. The staff are very friendly, courteous and professional. The pictures do not do justice. I highly recommend this establishment and would not hesitate to stay here again.”

“The staff were very helpful, no management about to answer questions, the room we booked was no longer available; we paid for a twin room (2 single beds), the one given to us was extremely dirty. We had wipes and did alot of cleaning of the surfaces in the room. There was only 1 hanger in the wardrobe. Also on the first night there was no water and a powercut, they were both back on by the morning, but there was no hot water. No instructions how to lower the air conditioning. On a positive note...