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“Excellent ”

“Habitación pequeña pero limpia”

“Room cleanliness needs a bit of improvement. Staff are helpful, location is great!”

“To call this a 5 star Shangri-La is a not accurate. After checking in to our paid upgraded room we noticed the AC wasnt working in the bedroom (had a big room with seperate living room). the engineers arrived and quickly fixed so that air was coming out, however we notice that it was not cool air but just natural air as they call it. keep in mind this is in end of May where temperatures are between 22-28 degrees outdoors with the sun constantly on the rooms. I was told that cooling would not be...

“Underbart”

“非常好, 雪場一步到, 非常清潔, 只是不好打車出市區, 如果hotel 有shuttle 就好, ”

“The room is dirty”

“객실이 깨끗하고 넓습니다.”

“very good location and the staff very cooperative and polite. The room was clean and quiet.”

“The manager Vivien was amazing and so supportive with English, booking tickets, getting taxis, sharing directions and helping with shopping and dining. Simply can’t thank her and the staff enough. Most amazing experience for a non Chinese speaking traveller in a very non English speaking location that is close to ski fields and the Great Wall of China. Simply amazing ”

“the accomodation was really clean and comfortable, with everything you need. The hotel didn't get my reservation. However the stuff was great and allowed me to check in and resolved the situation with hotels.com. I would definitely recommend this hotel.”

“great serv”