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“The rooms are outdated. They rooms get muggy and hot during the day. I don’t understand for an expensive hotel for the area don’t even have ac/humidifier . The only thing we like was the staff. They were cordial and helpful.”

“Beautiful hotel. Loved the location (close to Banos but not too close). Awesome pools, great restaurant. Service was top notch.”

“Wonderful vacations either my family. Staff was great, breakfast was excellent. Very recommended.”

“Rocio was such a great host. Made us feel very welcome and was always available for whatever we needed. Offering us coffee and free laundry service were very generous gestures we really appreciated. The views from our room were spectacular. This is a family run business and their attention to detail really shows. We can’t wait to return to this oasis in the mountains.”

“Loved the staff, the view, the amenities, everyone was so on top of everything.”

“环境一般”

“Es un sitio muy bonito pero es caro ”

“Me cancelaron mi reservación dos horas antes de llegar al hotel porque dicen que de su plataforma no les paga me dejaron a mí y a mi esposa con una niña de 7 años sin hotel en una ciudad que no conozco pésimo servicio”

“La ubicación me pareció bien pero no tienen una coordinación entre Expedia y la disponibilidad real del hotel luego que llegas te dicen que tu habitación está ocupada cuando se supone que si reservaste es porque estaba disponible y lo que no me gustó fue la limpieza el piso donde estaba mi habitación olía a trapeador podrido me imagino que usaron uno que no estaba limpio aparte una de las almohadas como que la uso un mecánico negra de sucia”

“It was great”