Strandhotell i Syrakusa

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"Unfortunately, our experience was not great. Our first room was infested with ants, an issue the hotel was clearly aware of but did not inform us about. When I called the front desk to request a new room, they said they would send the cleaning staff, but no one came. After waiting for an hour and a half, we packed our things and went to the reception to ask for a room without ants. The receptionist was very frustrated and claimed there was nothing they could do since the hotel is in the countryside. I politely pointed out that guests at a five-star hotel expect rooms without ants. We were then made to walk between the reception and various locations in the resort for the next hour, being shown different rooms and assured each time that the rooms were ant-free. Eventually, we were downgraded to a smaller room with only a few ants, which we accepted. However, this is not the level of service I expect from a five-star resort. Additionally, the room service process was very inefficient. You have to call the reception, wait for a call from room service, and then have them call you back to confirm your order. It took us about an hour to finally get through to room service, despite multiple calls to the reception. The resort itself is nice, and the restaurant staff is fantastic. The food is okay, but it’s strange that the hotel requires reservations for any restaurant (except the bar) for lunch or dinner, even when there are plenty of tables available."