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“Everything was OK”

“need more disable parking”

“The room was very clean, the staff were very nice and helpful. I’m terrible at names but the young lady at the front desk was super nice, friendly, helpful every day. ”

“Awesome ”

“I paid and they said they did not receive a payment and they said they do not deal with hotels.com anymore. They said they did not have rooms. I am still waiting for a refund. This is appalling and very unprofessional. ”

“Positive: - breakfast was nice Negative: - staff was not really service minded - the rooms are worn out and need a makeover. We changed rooms two times. - the bathroom was flooding and full of mold on the walls. - windows couldn't close properly, because the handles were broken. It was really cold at the nights. - only in the rooms on the ground floor are telephones. It was out of service in our room. - while checking out the receptionist told me that my credit card didn't go through,...

“The guys are excellent, nice rooms as showed, very flexible. You wont be harrased to vacate the premises once yo time is done. Very deliciois breakfast and food. Very affordable services. Will recommend fkr anyone to go there, be it family, friends or business. They are just spectacular. For the price they offer, it's really worth it”

“I came from the USA to Eldoret and booked my stay at Willow. The staff was very kind and respectful. The room was clean, bed was comfortable, and my stay was very pleasant. I will definitely book here the next time I come to visit Eldoret. Thank you Willow for the great hospitality! Kendra Cruz”

“i enjoyed my stay, i can recommend ”

“Great and convenient place to stay.”

“Only vegan food. That is the min point. I hope they improve that”

“rooms are okay and clean. food is quire good. location is quiet and well connected.”

“Clean and safe. ”

“Very accommodating and friendly staff who saw to our every need. Quiet and relaxing atmosphere.”

“mi experiencia conhoteles.com ha sido nefasta. Después de haber pagado la habitación cuando llamé al Hotel para confirmar,me dijeron que no tenían mi reserva y me tuve que buscar otro Hotel.”

“I enjoyed the property overall, but there are significant opportunities to improve communication and service, particularly with housekeeping and the kitchen. Housekeeping needs to be more responsive. It took three days to complete my laundry, and I never received either a price list or an itemized invoice—even at checkout. In addition, requests to housekeeping were not handled promptly throughout my stay. The kitchen service also requires considerable improvement. I placed an order for three...