Reception
Se tillgänglighet

Recensioner av Homewood Suites by Hilton Richmond - Airport

3 out of 5
Homewood Suites by Hilton Richmond - Airport
5996 Audubon Dr, Sandston, VA

Recensioner

8,2

Väldigt bra

10 - Fantastiskt i betyg. 254 av 542 recensioner" "
8 - Bra i betyg. 163 av 542 recensioner" "
6 - Okej i betyg. 52 av 542 recensioner" "
4 - Dåligt i betyg. 43 av 542 recensioner" "
2 - Väldigt dåligt i betyg. 30 av 542 recensioner" "

8,4/10

Renlighet

8,8/10

Personal och service

7,8/10

Bekvämligheter

8,2/10

Boendets skick och faciliteter

7,8/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Ryan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Loved the property under construction but still great
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Brittany

Bodde här 1 natt i april 2024

8/10 Bra

Kevin

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024

2/10 Väldigt dåligt

Katherine, Lynchburg

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
My room reeked of cigarette smoke. I had to leave early. It was unbearable.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Silviu

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice stay
Bodde här 5 nätter i februari 2024

10/10 Fantastiskt

CRYSTAL

Bodde här 1 natt i juni 2023

6/10 Okej

Yukia

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024

10/10 Fantastiskt

Linnie

Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Linnie

Bodde här 1 natt i januari 2024

8/10 Bra

Della

Bodde här 1 natt i november 2023

4/10 Dåligt

Marisu

Reste med familjen, Reste med husdjur
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
I selected this motel b/c you advertised it as having a pool and whirlpool. Unfortunately, the motel is under renovation and does not have a functioning pool or whirlpool. I have chronic pain and chose this particular motel because it supposedly had a pool and whirlpool. When I talked with both the front desk worker and the manager, both threw up their hands and shrugged their shoulders, BECAUSE I HAD MADE THE RESERVATION THTOUGH EXPEDIA. This is apparently the wrong way to make reservations here. I observed that there did not appear to be adequate communication (!). Feeling not heard and not responded to, and hoping you can help
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Sandra

Gillade inte: Personal och service och boendets skick och faciliteter
When I made the reservation, you DID NOT tell me that the hotel was under renovations and would be noisey all day, the pool was closed and on Thanksgiving and mostly the rest of the time, there was NO housekeeping. Rooms are only cleaned every 4 days. I asked for a handicap room because my husband can not walk, I was given a room on the 5th floor, not handicap and the lady at the desk told me that was my fault because I booked throuh you and not the hotel. When the electricity went out, we paniced because he could NOT walk down the stairs. I will not use you EVER again.
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Crystal

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
The new renovated room are beautiful. The staff over there are mix feelings. Some are very friendly like the breakfast crew but the evening front desk are no so much to put it lightly.
Bodde här 3 nätter i november 2023

6/10 Okej

Lauren

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
The people above me were up late making a lot of noise, you could hear toilet flushing, doors closing. And kids being loud
Bodde här 1 natt i november 2023

6/10 Okej

Asha

Reste i grupp
Gillade: Bekvämligheter
Gillade inte: Boendets skick och faciliteter
The suite has lady bugs and heater was not working.
Bodde här 2 nätter i november 2023

4/10 Dåligt

MELISSA, Venice

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

Drevon

Bodde här 3 nätter i oktober 2023

4/10 Dåligt

Eric

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 2 nätter i oktober 2023

8/10 Bra

Lorenz

Bodde här 1 natt i oktober 2023

6/10 Okej

Rob

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Rummets bekvämlighet
Check in was quite timely and a hassle. The front desk person could not have been any nicer but had a difficult time getting us settled. I was advised he was having trouble because I'd booked the room through a third party. His system would not accept the credit card used to pay for the room and I'm not sure why. Another card was used and with no issue. The card in question was used minutes later for s few items at the hotel store without issue. Again, I was told it was due to a third party booking ie Hotels.com.
Bodde här 2 nätter i september 2023

2/10 Väldigt dåligt

leslie, Sandston

Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
Enjoyed the suite abd full kitchen. The pool temperature was cold hot tub was overly chlorinated staff did not try and solve any of the issues brought to their attention breakfast was more for adults the only thing for children is cereal and muffins omelets had peppers in it woth no alternative choice . Definitely does not meet hiltom standrds not recommend
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Tammy

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice temporary living with a true suite instead of one room.
Bodde här 1 natt i september 2023

10/10 Fantastiskt

Jerome, West Chester

Gillade: Boendets skick och faciliteter
It’s time to upgrade the bathrooms. There are efficient in the current state, but if you are going to charge 4 star rates, the bathrooms should reflect 4 stars.
Bodde här 2 nätter i augusti 2023

4/10 Dåligt

Floyd

Reste med sin partner
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The experience was Trash! The carpet was wet in one area of my room due to the AC leaking. How do i know it was leaking? Because we had to gear it dripping all night. Didnt have tooth paste in the rooms so i decided to head to the front and they didn't even have none for sale. The stay was unsatisfying to sum it up.
Bodde här 1 natt i augusti 2023

10/10 Fantastiskt

Gervin

Bodde här 2 nätter i augusti 2023

10/10 Fantastiskt

Teresa

Bodde här 3 nätter i juli 2023

8/10 Bra

Carolyn

Bodde här 1 natt i juli 2023

10/10 Fantastiskt

Amanda

Bodde här 1 natt i juni 2023

8/10 Bra

Teresa

Gillade: Renlighet och personal och service
Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

Laurette

Bodde här 2 nätter i juni 2023

10/10 Fantastiskt

Wanda, Crozet

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I really liked the convenience to the Richmond Airport. The hotel offered stay and park with a shuttle to the airport that saved money on parking while we were out of town. The front desk staff were also very courteous and helpful.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Tanika, Richmond

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The breakfast was good and the pool was nice.
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Jennifer

Bodde här 1 natt i juni 2023

8/10 Bra

Joe

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good stay
Clean and comfortable the only problem was the bathroom toilet filling noise was very very loud.. we have stayed here before and the hotel is very good in all categories...
Bodde här 10 nätter i juni 2023

8/10 Bra

Jennifer

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i juni 2023

10/10 Fantastiskt

Wendy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great and clean
Bodde här 1 natt i juni 2023

2/10 Väldigt dåligt

Misty

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
I wanted to talk about my latest and last visit to the Homewood suites in Sandston VA. First I will touch on I love Hilton normally their hotels are top Tier. BUT this homewood suit is not at the same standards. I paid 189 a night, the pool water was so dirty that my 13 old son said he didn't want to swim in the water anymore. ( kids don't normally care about dirt) 2nd, There was a spill in the elevator and they cleaned the floor but whatever spilled was still on the wall and by where u press the buttons. I just didn't get a clean and friendly vibe. I have stayed at this particular hotel before and the customer service was good but today my experience with the staff location was disappointing. She was rude, not professional, and really didn't value me as a customers. I am so disappointed in my stay and surprised that Hilton allowed their establishment to go down hill.I came here for my daughter's graduation which was supposed to be special but ending up being a disaster. If u need to stay in the Richmond Airport area don't choose homewood suites Sandton there are plenty of other hotels, less costly and that are new renovated and much cleaner.
Bodde här 3 nätter i juni 2023

8/10 Bra

PAMELA

Bodde här 1 natt i maj 2023

6/10 Okej

Alisa

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Theres nothing to eat around there except for that Mexican restaurant
Bodde här 3 nätter i maj 2023

10/10 Fantastiskt

Melissa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Loved it
Bodde här 2 nätter i maj 2023

2/10 Väldigt dåligt

PG

Affärsresenär
I booked a room, received confirmation, showed up to check in and they did not have a room for me. I slept in my car. What a wonderful experience. Thank god my family wasn’t with me.
Bodde här 1 natt i maj 2023

8/10 Bra

Amy

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Daniel

Bodde här 1 natt i maj 2023

2/10 Väldigt dåligt

Michael

I liked everything but the 75 dollar pet charge
Bodde här 1 natt i maj 2023

2/10 Väldigt dåligt

Thomas

Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Arnold

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fantastic
Check in was fast and easy Nicole was very friendly and helpful. She put us in a room on the ground floor with easy access to it. The breakfast was very good staff kept replacing food items as needed.
Bodde här 2 nätter i maj 2023

10/10 Fantastiskt

Phillip

Gillade: Personal och service
Bodde här 1 natt i maj 2023

10/10 Fantastiskt

Tammy

Reste med sin partner
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Very nice and efficient
Bodde här 1 natt i maj 2023

4/10 Dåligt

Ricky

Affärsresenär
Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Don’t do it.
Please do not waste your time or money on this hotel. The room I was in was disgusting! Walls looked like a murder occurred here, bathroom was rust around the tub walls had urine splash on them. The bed was absolute horrible it was like a dollar store mattress.
Bodde här 1 natt i mars 2023

4/10 Dåligt

Paul

Affärsresenär, Reste med familjen
Gillade inte: Renlighet och boendets skick och faciliteter
Dirty. Needs major renovating.
Bodde här 1 natt i mars 2023