Terrass/Patio
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Recensioner av Richmond Marriott

3.5 out of 5
Richmond Marriott
500 E Broad St, Richmond, VA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 581 av 1001 recensioner" "
8 - Bra i betyg. 236 av 1001 recensioner" "
6 - Okej i betyg. 100 av 1001 recensioner" "
4 - Dåligt i betyg. 40 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 44 av 1001 recensioner" "

9,0/10

Renlighet

9,0/10

Personal och service

8,4/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Angelina

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från DP 19 maj 2024
Thanks for the FIVE STAR review!

6/10 Okej

Sumaia

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 5 nätter i maj 2024
Svar från DP 19 maj 2024
Thank you for your business!

6/10 Okej

Robert

Reste med sin partner
Gillade: Renlighet och boendets skick och faciliteter
The restraint was everyone except night , no room services could be ordered and no breakfast offered even tho the ad said it was .
Bodde här 1 natt i maj 2024
Svar från DP 19 maj 2024
Thanks for your review. We apologize for the problems you experienced.

4/10 Dåligt

gloria

Reste med familjen
Gillade: Renlighet
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
First, we had to wait five hours for Room to become available and we had two rooms one that was for my mother who was in a wheelchair unfortunately had to wait in the lobby for five hours for a room. It was a busy weekend. It seems like the staff was not able to deal with large crowds, etc., and although the dining is separate, the customer service was very poor and even just explaining why they couldn’t accommodate us very poor experience at this hotel
Bodde här 1 natt i maj 2024
Svar från DP 19 maj 2024
Thanks for your recent stay and review. We sincerely apologize for the problems you experienced and assure you that this will be addressed with the staff.

8/10 Bra

Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från DP 19 maj 2024
Thanks for choosing the Marriott!

6/10 Okej

Adrian

Gillade inte: Personal och service
Bodde här 2 nätter i maj 2024
Svar från DP 19 maj 2024
We appreciate your business!

10/10 Fantastiskt

Tammy

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nothing to add. Our stay was good.
Bodde här 1 natt i maj 2024
Svar från DP 12 maj 2024
Thanks for the FIVE STAR review!

10/10 Fantastiskt

Natalie, Ashburn

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från DP 5 maj 2024
Thanks for the FIVE STAR review!

10/10 Fantastiskt

MARCELA

Bodde här 5 nätter i april 2024

10/10 Fantastiskt

Angela

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy check in/out, friendly staff, clean room.
Bodde här 1 natt i april 2024
Svar från DP 28 apr. 2024
Thanks for the FIVE STAR review! We appreciate your business!

10/10 Fantastiskt

Lateffa

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Lesa was great! I had an issue and she was helpful, friendly, and knowledgeable. Overall my stay was great and i love staying here when im in town.
Bodde här 1 natt i april 2024
Svar från SB 26 apr. 2024
Thank you so much for your wonderful review! We're thrilled to hear that Lesa provided you with excellent service and that she was able to assist you with any issues you encountered during your stay. We're proud to have her on our team.We're delighted that you had an overall great experience and that you love staying with us when you're in town. We can't wait to welcome you back again soon!

10/10 Fantastiskt

sharon

Reste i grupp
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I rnjoyed my stay, but having to carry my large suitcase up the front stairs was quite difficult. I did not drive to the hotel, I took an UBER, which dropped me snd my luggage off in front.
Bodde här 2 nätter i april 2024
Svar från DP 21 apr. 2024
Thanks for your recent visit and review! We really appreciate your business!

10/10 Fantastiskt

Crystal

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The restaurant was the high light of my stay!!
Bodde här 1 natt i april 2024
Svar från DP 21 apr. 2024
Thanks for the FIVE STAR review! We appreciate you!

6/10 Okej

Leslie

Reste i grupp
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Great place to stay if you want to be down near the convention center.
Bodde här 1 natt i april 2024
Svar från DP 9 apr. 2024
Thanks for your recent stay and review!

6/10 Okej

Scott C.

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från DP 9 apr. 2024
We appreciate your business.

2/10 Väldigt dåligt

Tamika

Affärsresenär, Reste med familjen
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
Gillade inte: Personal och service
Room wasn't available that we asked for upon checking in Valet park guy was rude told us we couldn't get valet even though we paid prior to arrival
Bodde här 1 natt i april 2024
Svar från DP 16 apr. 2024
We sincerely apologize for the inconvenience during your recent stay. We commit to correct this issues so this does not happen again.

10/10 Fantastiskt

William

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024
Svar från DP 9 apr. 2024
Thanks for the FIVE STAR review!

8/10 Bra

Belayenh

Gillade: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i mars 2024
Svar från Eugene Fitzgerald 6 apr. 2024
Belayenh, Thank you for your overall rating! We are glad you enjoyed your stay at our property. Should your travels bring you back to Richmond do not hesitate to reach out to us so we can turn your 4 into a 5+!Cheers!

10/10 Fantastiskt

Yvonne

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great stay
Bodde här 1 natt i mars 2024
Svar från DP 26 mars 2024
Thanks for the FIVE STAR review! we really appreciate you!

10/10 Fantastiskt

Maureen

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was very nice and very helpful. The property was very attractive.
Bodde här 4 nätter i mars 2024
Svar från DP 26 mars 2024
We really appreciate your business and hope to see you back again soon!

8/10 Bra

Joshua

Bodde här 1 natt i mars 2024
Svar från Eugene Fitzgerald 6 apr. 2024
Thank you Joshua for your review of our property! We are delighted to see your overall experience went well. If your travels bring you back to Richmond do not hesitate to reach out so we can turn your 4 into a 5!! Cheers!

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This is a fantastic hotel that’s close to everything downtown. I would highly recommend it.
Bodde här 1 natt i februari 2024
Svar från DP 3 mars 2024
Thanks for the AWESOME review! We really appreciate you!

8/10 Bra

Sonja

Gillade: Personal och service
Bodde här 2 nätter i februari 2024
Svar från DP 25 feb. 2024
We appreciate your business!

4/10 Dåligt

Deborah

Bodde här 1 natt i februari 2024
Svar från DP 25 feb. 2024
Thank you for your recent stay and review. If there is anything we can do to improve our score and operation, we would certainly welcome your feedback.

10/10 Fantastiskt

ashton

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great hotel, and great staff. Only thing I wasn’t a fan of was the connecting parking garage. Would have been nice to get a set price since we stayed at the Marriot. But that wasn’t the case. Got checked in, went out for dinner and paid $8 just to park for 2 hours. Then after check out, we stayed a few hours after. To have to pay $16.
Bodde här 1 natt i februari 2024
Svar från DP 18 feb. 2024
Thanks for the review and feedback. We really appreciate your business.

10/10 Fantastiskt

Tanya

Gillade: Renlighet och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från DP 18 feb. 2024
Thanks for the FIVE STAR review!

10/10 Fantastiskt

nancy

Bodde här 1 natt i februari 2024
Svar från DP 20 mars 2024
Thanks for the FIVE STAR review!

8/10 Bra

Kelly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Besides the heat being stuck on, it was nice.
Bodde här 1 natt i december 2023
Svar från Jarrett Taylor 1 feb. 2024
Thank you so much for leaving feedback about your stay with us. We are so sorry to hear that you experienced issues with the heat but are glad that you still enjoyed your stay with us. We hope you will join us again soon!

10/10 Fantastiskt

Patti

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i januari 2024
Svar från Jarrett Taylor 1 feb. 2024
Thank you for taking the time to leave us feedback about your stay with us, Patti. We are so happy to hear that you enjoyed your stay and hope you will choose to stay with us again the next time you are in the area!

8/10 Bra

jennifer

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Jarrett Taylor 1 feb. 2024
Thank you so much for taking the time to leave us a review! We are so happy to hear that you enjoyed your stay with us and hope to have the chance to host you again soon!

4/10 Dåligt

Marian, Alexandria

Affärsresenär
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service och bekvämligheter
Beautiful hotel if only I could actually enjoy the offerings. At arrival, the valet took a long time to get to me and was greeting cars out of order. After 10 minutes, I idled and unloaded my car then got in line at the valet stand to give them my keys. Check-in was fine, normal. The rooms are nice but I'm starting to see the wear and tear from staying over the past two year. Valet the next morning took 25 min to retrieve my car, even after me sending a text alert from when I was still in my room. They handed off my keys to each other, and I lined up at the stand to ask for my keys so I can get on with my day. The radio in my car was tuned to a station that is not in my presets (I had shut off the audio the night before bc I listen to Bluetooth) and the driver seat was sticky. Who the hell was hanging out in my car, especially when there is a long line at the valet? It made me really uncomfortable and I did self-park for the remainder of my stay. Nice gym, at least I got a good work out in. The bar at fall/line was slow. After 40 minutes of waiting for a wedge salad, I asked the bartender to cancel my order because, well, I need to get on with my day. Now, a week later, I'm seeing that I was charged on my incidentals card (personal card) as well as the pre-pay that was on my company card. So I get to take time out of my day to sort that out. This is my company's designated Richmond hotel but I'm going to get an exception so that I don't ever have to stay here again.
Bodde här 2 nätter i januari 2024
Svar från Jarrett Taylor 1 feb. 2024
Thank you so much for taking the time to leave feedback about your stay, Marian. We are so sorry to hear that you experienced these issues during your time with us. We aim to provide a much better experience for our guests and will be passing your feedback along to our management team to ensure this gets addressed. Please reach out if there is anything that we can do to make this right for you. We would love to be able to remain your first choice when visiting the area.

8/10 Bra

Kelly

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was already snowing and we were expecting bad weather, so I arrived at 1:00 pm ahead of the check-in time of 4:00 pm. My room was ready; however, they charged my $30 plus tax as an early check-in fee that was charged to my private credit card. Felt that was totally ridiculous given the adverse weather! Other than that, my stay was good.
Bodde här 2 nätter i januari 2024
Svar från Jarrett Taylor 1 feb. 2024
Thank you for taking the time to leave feedback about your stay with us Kelly. We understand your frustration about the early check in fee. Charging this fee allows for us to ensure that your room has been made perfect for you. We hope you understand. We hope to host you again sometime soon!

8/10 Bra

Harvey

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The restaurant had had a flood but the waiter did everything he could to provide a dinner for us. What I didn’t like was the loud and obnoxious music in the dining room and lobby and please get away from New York designers who only see sterile gray as the decor.
Bodde här 1 natt i januari 2024
Svar från Jarrett Taylor 1 feb. 2024
Thank you so much for your feedback, Harvey! We are so sorry to hear that you had these issues while dining with us, but happy to hear that our team was able to still provide great service. We will be sure to pass your notes about the ambiance along. Thank you again, hope to see you again soon!

10/10 Fantastiskt

Joseph, Savannah

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All good. Helpful staff.
Bodde här 1 natt i januari 2024
Svar från Jarrett Taylor 1 feb. 2024
Thank you for taking the time to leave feedback about your stay! We are so happy you enjoyed your stay and hope you will keep us in mind when visiting the area again!

10/10 Fantastiskt

Jeff

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice room and location. Very clean.
Bodde här 1 natt i december 2023
Svar från Jarrett Taylor 1 feb. 2024
Thank you so much for taking the time to leave feedback about your experience with us! We are glad to hear that you enjoyed you stay and hope to see you again soon!

10/10 Fantastiskt

Kristine

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This hotel was very comfortable and clean. I liked that it was within walking distance to the Richmond Convention Center. There is a walkway from the parking garage to the convention center to avoid the weather elements.
Bodde här 1 natt i december 2023
Svar från Jarrett Taylor 29 dec. 2023
Thank you so much for taking the time to leave feedback about your stay Kristine. We are so happy that you were able to take advantage of our convenient location near the convention center and parking options. We hope that you will keep us in mind for your future travels to the area!

10/10 Fantastiskt

Wendi

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This hotel was a blessing after a horrible experience earlier in the day. We booked our room last minute. The Valets and front desk staff were amazing. We couldn’t have asked for a better place to stay on a holiday weekend. Highly recommend!
Bodde här 1 natt i december 2023
Svar från Jarrett Taylor 29 dec. 2023
Thank you so much for your kind words, Wendi. We are so glad to hear that our team was able to make a difference in your day. We strive to create a warm and welcoming environment for all of our guest and are happy to hear that our hard work is paying off. We hope to have the chance to host you all again in the future.

10/10 Fantastiskt

Ahmed

Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023
Svar från Jarrett Taylor 29 dec. 2023
Thank you for your 5-star review Ahmed. We are so glad that you enjoyed your stay with us and hope to have the chance to host you again soon!

10/10 Fantastiskt

Denise

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023
Svar från Jarrett Taylor 29 dec. 2023
Thank you so much for your feedback, Denise. We are so glad to hear that you enjoyed your time with us and hope to see you again soon!

10/10 Fantastiskt

Tyler

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Jarrett Taylor 29 dec. 2023
Thank you for your 5-star review Tyler. We hope that you will continue to choose to stay with us when in the area!

10/10 Fantastiskt

Albert

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 2 nätter i december 2023
Svar från Jarrett Taylor 29 dec. 2023
Thank you so much for your 5 star review Albert! We hope to have the chance to host you again soon!

10/10 Fantastiskt

Curtis

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Li

Affärsresenär, Reste med familjen
Gillade inte: Personal och service
The neighbour seemed having party all night long, made us wake up a few times. We reached out to front desk but it was not resolved immediately. My friend’ room was on the same floor, further away from that party room. They also tried reaching front desk. We had very important event on the next day. This terrible stay made us very tired experience for that import event on the next day.
Bodde här 3 nätter i december 2023
Svar från Jarrett Taylor 29 dec. 2023
Thank you for taking the time to leave feedback about your stay with us Li. We strive to create a comfortable and warm environment for our guests and are so sorry to hear that this stay did not live up to those expectations. We would love to make this right for you and hope that you will consider staying with us again in the future.

10/10 Fantastiskt

Patricia

Bodde här 1 natt i december 2023
Svar från Jarrett Taylor 5 dec. 2023
Thank you so much for your feedback, Patricia! We really appreciate you taking the time to share this and hope that you will join us again soon!

8/10 Bra

Jenny

Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Sharnaye K

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was super helpful and friendly
Bodde här 1 natt i november 2023
Svar från Jarrett Taylor 24 nov. 2023
Thank you so much for your feedback, Sharnaye, we are so glad to hear that you enjoyed your stay and that our team created such a comfortable environment! Thank you so much for staying with us and we hope to see you again sometime soon!

10/10 Fantastiskt

Terry

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Downtown Gem
I always loved this hotel, it’s in the middle of downtown, lots of nearby parking options, restaurants, and entertainment. The didn’t disappoint. I already can’t wait until my next stay.
Bodde här 1 natt i november 2023
Svar från Jarrett Taylor 20 nov. 2023
Thank you so much for your kind words, Terry! We are so happy to have you as a part of the Marriott family. Excited to host you again, hopefully sometime soon!

10/10 Fantastiskt

Emily

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wonderful stay… we reserved a room with club amenities and were happy we did. Breakfast, WiFi, water, cappuccino and snacks all available and included. Lovely staff, great service and immaculately clean updated room. Couldn’t ask for more!
Bodde här 1 natt i november 2023
Svar från Jarrett Taylor 20 nov. 2023
Thank you so much for taking the time to leave feedback about your stay, Emily. We are thrilled to hear that you enjoyed yourself and that you had the opportunity to make use of some of our amenities, like access to the M-Club. We hope to have the chance to host you all again soon!

10/10 Fantastiskt

Emily

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Perfect location for an event, parking was easy to find, check-in went well, fitness center was awesome, and can easily walk to many locations--dining, shopping, and interesting attractions.
Bodde här 2 nätter i november 2023
Svar från Jarrett Taylor 17 nov. 2023
Thank you so much for your 5-star review Emily. We are so happy to hear that you enjoyed your stay with us and were able to take advantage of our amenities. We hope to have the chance to host you again sometime soon!

4/10 Dåligt

Erica

Reste med sin partner
Gillade: Renlighet
Gillade inte: Personal och service
Nice location, but the hotel was incredibly noisy due to loud showers and elevators and poor construction that funneled hallway noise into rooms. There was no remote for the TV, and when we requested one, the desk staff said they'd send an 'engineer' up to handle the matter. No one ever showed up. The cleaning staff were working on rooms at 5:30am, and walked into our room despite the Privacy request posted on the door. The hotel also double billed us, sending two invoices for the same thing.
Bodde här 1 natt i november 2023
Svar från Jarrett Taylor 17 nov. 2023
Thank you so much for taking the time to leave feedback, Erica. We are so sorry to hear that you experienced these issues during your stay. Please reach out if there is anything that we can do to make this right for you. We hope that you will consider staying with us in the future.