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Recensioner av Springhill Suites by Marriott Richmond Northwest

2.5 out of 5
Springhill Suites by Marriott Richmond Northwest
9960 Independence Park Drive, Richmond, VA

Recensioner

8,6

Fantastiskt

10 - Fantastiskt i betyg. 577 av 1000 recensioner" "
8 - Bra i betyg. 234 av 1000 recensioner" "
6 - Okej i betyg. 93 av 1000 recensioner" "
4 - Dåligt i betyg. 49 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 47 av 1000 recensioner" "

8,8/10

Renlighet

9,0/10

Personal och service

8,2/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

ashlie

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very friendly staff. Clean and spacious room. The beds were comfortable. Great experience here!
Bodde här 1 natt i maj 2024

8/10 Bra

Cheryl

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Easy access to xpressway
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Maria

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff was great, rooms were large and clean, and had a pool to enjoy! Perfect for our night in the area.
Bodde här 1 natt i maj 2024
Svar från Springhill Suites Richmond NW 14 maj 2024
We are delighted to hear you enjoyed your stay with us Maria! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Valerie

Gillade: Personal och service
This was a great stay and comfortable stay.
Bodde här 1 natt i maj 2024
Svar från Springhill Suites Richmond NW 14 maj 2024
We appreciate you taking the time to submit your review! On behalf of the entire team here at Springhill Suites Richmond NW, thanks for your stay Valerie. We look forward to seeing you again!

10/10 Fantastiskt

Kathryn, Hillsborough

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Fantastic staff, spacious room, good breakfast choices. The lady in the breakfast room was exceptional - friendly, efficient and eager to help. She even provided a delicious gluten free muffin when asked if there were any gluten free choices!
Bodde här 1 natt i maj 2024
Svar från Springhill Suites Richmond NW 14 maj 2024
We appreciate you taking the time to submit your review! On behalf of the entire team here at Springhill Suites Richmond NW, thanks for your stay Kathryn. We look forward to seeing you again!

10/10 Fantastiskt

Keshia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Springhill Suites Richmond NW 14 maj 2024
We are delighted to hear you enjoyed your stay with us Keshia! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Jared

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Springhill Suites Richmond NW 14 maj 2024
Thank you for staying with us Jared! We're glad that we were able to satisfy your needs during your stay

10/10 Fantastiskt

Hillary

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
When we checked in, there was a mistake with our reservation but the person at the front desk solved it immediately. She was helpful and nice and the hotel was very clean and convenient.
Bodde här 1 natt i maj 2024
Svar från Springhill Suites Richmond NW 6 maj 2024
We are delighted to hear you enjoyed your stay with us Hillary! We hope to welcome you back the next time you are in the Richmond area!

8/10 Bra

Bun

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was a pleasant experience and the staff was exceptionally friendly
Bodde här 4 nätter i april 2024
Svar från Springhill Suites Richmond NW 6 maj 2024
Thank you for staying with us Bun! We're glad that we were able to satisfy your needs during your stay

10/10 Fantastiskt

Aija

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Springhill Suites Richmond NW 4 maj 2024
Thank you for staying with us Aija! We're glad that we were able to satisfy your needs during your stay.

2/10 Väldigt dåligt

Vanessa

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
The room was dirty, they never sent a cleaning crew through, there was left over trash, mold on the tub, blue tape holding broken trim, elevators were out of order,
Svar från Springhill Suites Richmond NW 2 maj 2024
We appreciate you taking the time to submit your honest feedback Vanessa. We are disappointed to hear we failed to meet all of your expectations during your stay. We hope to welcome you again soon so we can deliver the guest service you deserve!

10/10 Fantastiskt

sonia

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice stay! Comfortable bed! Yummy breakfast!
Bodde här 2 nätter i april 2024
Svar från Springhill Suites Richmond NW 2 maj 2024
We are delighted to hear you enjoyed your stay with us Sonia! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

pj

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Not unique but clean, quiet, and spacious.
Bodde här 1 natt i april 2024
Svar från Springhill Suites Richmond NW 27 apr. 2024
Thank you for staying with us PJ! We're glad that we were able to satisfy your needs during your stay.

10/10 Fantastiskt

Bruce

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The front desk staff was excellent. Well done!
Bodde här 1 natt i april 2024
Svar från Springhill Suites Richmond NW 27 apr. 2024
We are so happy to hear you enjoyed your stay with us Bruce! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Marie

Bodde här 2 nätter i april 2024
Svar från Springhill Suites Richmond NW 14 maj 2024
Thank you for staying with us Marie! We're glad that we were able to satisfy your needs during your stay

10/10 Fantastiskt

Dre

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Springhill Suites Richmond NW 27 apr. 2024
We appreciate you taking the time to submit your review! On behalf of the entire team here at Springhill Suites Richmond NW, thanks for your stay Dre. We look forward to seeing you again!

10/10 Fantastiskt

Luuh

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
.
Bodde här 1 natt i april 2024
Svar från Springhill Suites Richmond NW 20 apr. 2024
Thank you for staying with us! We're glad that we were able to satisfy your needs during your stay.

10/10 Fantastiskt

Theresa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Springhill Suites Richmond NW 14 apr. 2024
Thank you for staying with us! We're glad that we were able to satisfy your needs during your stay.

8/10 Bra

Shyren

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Check in was very quick and easy. The lady was very nice at the front desk. When she saw us getting a coffee, she offered to make a fresh one. It was really nice of her, we really appreciate her thoughtfulness. We had a very long drive and she made us feel at ease and welcome. The property is clean and very convenient to everything. They also have a good variety for breakfast. Will stay again
Bodde här 1 natt i mars 2024
Svar från Springhill Suites Richmond NW 29 mars 2024
Thank you for staying with us Shyren! We're glad that we were able to satisfy your needs during your stay.

10/10 Fantastiskt

Ahlam

Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 11 mars 2024
We are so happy to hear you enjoyed your stay with us Ahlam! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Rose

Reste med familjen
Gillade: Personal och service och boendets skick och faciliteter
Fantastic staff ! Check in was a breeze. The room was perfect for our needs .
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 8 mars 2024
Thanks for staying with us Rose! We're glad that we were able to satisfy your needs during your stay.

10/10 Fantastiskt

Tracey

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Very nice
Bodde här 2 nätter i februari 2024
Svar från Springhill Suites Richmond NW 8 mars 2024
We are so happy to hear you enjoyed your stay with us Tracey! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Kenneth

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great stay. My 4th time here.
Bodde här 2 nätter i februari 2024
Svar från Springhill Suites Richmond NW 8 mars 2024
We are so happy to hear you enjoy staying with us Kenneth! We look forward to welcoming you again soon!

10/10 Fantastiskt

Sierra

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Perfect distance for where I needed to go.
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 23 feb. 2024
We are so happy to hear you enjoyed your stay with us Sierra! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Melissa, Hollis

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Only problem, there were no extra pillows in the closet and extra towels for five people!
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 23 feb. 2024
We appreciate you taking the time to provide feedback from your recent stay with us Melissa. We are sorry to hear that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!

10/10 Fantastiskt

Lauren

Gillade: Boendets skick och faciliteter
The front desk attendant was extremely kind and personable.
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 19 feb. 2024
We are so happy to hear you enjoyed your stay with us Lauren! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Dave

Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 18 feb. 2024
Thanks for staying with us Dave! We're glad that we were able to satisfy your needs during your stay.

10/10 Fantastiskt

Stephon

Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 14 feb. 2024
We are so happy to hear you enjoyed your stay with us Stephon! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Javod

Reste med sin partner
Gillade: Bekvämligheter
It was great
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 14 feb. 2024
Thanks for staying with us Javod! We're glad that we were able to satisfy your needs during your stay.

10/10 Fantastiskt

Edward

Gillade: Renlighet, personal och service och boendets skick och faciliteter
No issue whatever
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 10 feb. 2024
We are so happy to hear you enjoyed your stay with us Edward! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Shameek

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond 10 feb. 2024
Thanks for staying with us Shameek! We're glad that we were able to satisfy your needs during your stay.

8/10 Bra

Elizabeth

Reste med familjen
Gillade: Renlighet, personal och service och rummets bekvämlighet
Good stay for the price. Comfy beds! Clean.
Room & beds very comfy, good shower, descent free breakfast. One elevator was broken which was inconvenient. Pool was smaller than appears in pictures, but my daughter still loved it. Staff very friendly & gave pretzels & water. Would return again!
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 6 feb. 2024
We are so happy to hear you enjoyed your stay with us Elizabeth! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Shanease

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
I would definitely come back.. over all great stay and the breakfast was amazing.
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 6 feb. 2024
We are so happy to hear you enjoyed your stay with us Shanease! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Denise

Reste med familj och småbarn, Reste i grupp, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I appreciated the staff greeting me with a genuine smile and willingness to help get me checked in! The pool was fun! And the breakfast was delightful. Not to mention the complimentary coffee throughout the day! :-)
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 6 feb. 2024
We are so happy to hear you enjoyed your stay with us Denise! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Tonya

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024
Svar från Springhill Suites Richmond NW 6 feb. 2024
Thanks for staying with us Tonya! We're glad that we were able to satisfy your needs during your stay.

10/10 Fantastiskt

Maria

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Springhill Suites Richmond NW 6 feb. 2024
Thanks for staying with us Maria! We're glad that we were able to satisfy your needs during your stay.

10/10 Fantastiskt

Kassie

Gillade: Renlighet och personal och service
Bodde här 1 natt i december 2023
Svar från Springhill Suites Richmond NW 1 feb. 2024
We are delighted to hear you enjoyed your stay with us Kassie! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Sharon

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Really enjoyed the property
Bodde här 1 natt i januari 2024
Svar från Springhill Suites Richmond NW 29 jan. 2024
We are delighted to hear you enjoyed your stay with us Sharon! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Sandra

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Springhill Suites Richmond NW 29 jan. 2024
Thanks for staying with us Sandra! We're glad that we were able to satisfy your needs during your stay.

8/10 Bra

Cherese

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Pleasant stay, comfy beds, quiet, friendly staff.
Bodde här 1 natt i januari 2024
Svar från Springhill Suites Richmond NW 26 jan. 2024
We are so happy to hear you enjoyed your stay with us Cherese! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

6/10 Okej

Fadi

Reste med familjen
Ok
Bodde här 3 nätter i december 2023
Svar från Springhill Suites Richmond NW 26 jan. 2024
We appreciate you taking the time to provide feedback from your recent stay with us Fadi. We are disappointed to hear you did not enjoy our recently renovated property and that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!

10/10 Fantastiskt

Arthur

Bodde här 1 natt i januari 2024
Svar från Springhill Suites Richmond NW 26 jan. 2024
We are delighted to hear you enjoyed your stay with us! We hope to welcome you back the next time you are in the Richmond area!

8/10 Bra

LuAnn

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Springhill Suites Richmond NW 26 jan. 2024
We appreciate you taking the time to provide feedback from your recent stay with us and are disappointed to hear we were not able to meet all of your expectations during your stay. We hope to see you again soon so we can WOW you!

10/10 Fantastiskt

Judith

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023
Svar från Springhill Suites Richmond NW 12 jan. 2024
We are so happy to hear you enjoyed your stay with us Judith! We hope to welcome you back the next time you are in the Richmond area!

8/10 Bra

Patrick

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från Springhill Suites Richmond NW 12 jan. 2024
Thanks for staying with us Patrick! We're glad that we were able to satisfy your needs during your stay.

10/10 Fantastiskt

Bernard

Gillade: Bekvämligheter
Bodde här 1 natt i januari 2024
Svar från Springhill Suites Richmond NW 9 jan. 2024
We are so happy to hear you enjoyed your stay with us Bernard! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Anania

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The room is big and spacious and clean . It has been a very comfortable stay for all of us
Bodde här 1 natt i januari 2024
Svar från Springhill Suites Richmond NW 9 jan. 2024
We are so happy to hear you enjoyed your stay with us Anania! Your feedback is appreciated and has been shared with our entire Team. We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Rosemarie

Bodde här 1 natt i januari 2024
Svar från Springhill Suites Richmond NW 26 jan. 2024
We are delighted to hear you enjoyed your stay with us Rosemarie! We hope to welcome you back the next time you are in the Richmond area!

10/10 Fantastiskt

Michael

Bodde här 1 natt i januari 2024
Svar från Springhill Suites Richmond NW 9 jan. 2024
We are delighted to hear you enjoyed your stay with us Michael! We hope to welcome you back the next time you are in the Richmond area!

6/10 Okej

Julia

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
A staff (exquisite kindness and compassionate help with needs of kids through elderly as we attended a family funeral), D owner investment/property upkeep (badly cracked bathtub; windows bolted shut despite a steep rise in COVID, flu, and RSV this winter; temperature unable to go below 65, leading to fragmented sleep for a family used to 62-degree nighttime temps (including 2 kids); only 1 person at desk at any given time, leading to unacceptable delays in service in the evening at times. Those wonderful employees deserve better owner investment in the property, and so do we consumers. Also, the property was extremely difficult to find from the street--hoping the leasing company that runs the office park can work with the hotel to provide clearer signage.
Bodde här 1 natt i december 2023
Svar från Springhill Suites Richmond NW 9 jan. 2024
We appreciate you taking the time to provide feedback from your recent stay with us Julia. We are disappointed to hear you did not enjoy our recently renovated property and that we were not able to met all of your expectations during your stay. We hope to see you again so we can WOW you!