Hotell i Río Hondo

“Para resolver, está bien.”

“We booked two rooms; one was good. The other had a broken AC and smelled damp. The staff took the problem seriously and tried to resolve it. When that didn’t work, we were given a new room that was good in every way. The staff were consistently excellent! The pool is minimal, absolutely not what I expected. As a result, none of us or our three children wanted to swim. The breakfast was poor—neither tasty nor offering a good selection. It was okay, but not worthy of the Hyatt name.”

“personal muy amable”

“Absolutely beautiful! Service outstanding and everyone is very polite and nice. Rooms are to die for! Excellent food with a large variety to include vegetarian options.”

“Bueno, pero esperaba mucho más para ser un hotel recién abierto! Mejoras en proceso que bloquean el acceso a algunos lugares y las puestas de la habitación no aíslan el sonido del exterior! Restaurante caro y poca calidad.”

“The beach is full of sea weed and the water is not clear. You pay a resort fee but still have to pay $10 for a beach chair when the beach is full. The pools max at 3ft. If you love the water you his is not the place for you. I had to take taxis to nice beaches off site. The food was below expectations. Not one meal was good. I spent time going offsite for meals. I just had breakfast.”

“Although in a sketchy looking part of town, this place is a hidden gem. I love the security factor of using the keypad for access. Pool seemed to be a saltwater pool which was a great difference. Didn’t see any maintenance on the pool as there were multiple dead bugs for the days I stayed there. I recommend going to the poll at night however, because it’s beautifully lit. Temp was a little warmer than I would like but it’s expected since it’s outdoors. Room itself was wonderful and I loved the...

“Great location and great staff”

“This property is only good for 1 or 2 stay. Unfortunately, we didn’t have a good experience. We stayed for 6 days and the room was not cleaned. .We asked for the bathroom and room to be cleaned as well for towels and it didn’t happened until the night before we left. We had water issues during whole stay. Water pressure and not having hot water. They moved us to another room in which we had an issue with the toilet, then we move back to the original room and the same sheets were on the bed from...

“Can not recommend. Room smelled moldy and musty - got respiratory issues, and allergic reaction to the mold. Front desk did not adress the issues, only stating fully booked. ”

“Had some issues with electricity being out for most of the stay. Was not the hotel’s fault - impacted the entire area ”

“Serena's Boutique Hotel is a magical place. From the moment you check in, you feel a sense of peace & tranquility. Our patio/sea view room was spacious & comfortable with a large bathroom. The view from the patio was dreamy. By day, it was lush, mountainous beauty & by night it sparkled with the pretty city lights. We were spoiled with a delicious homemade breakfast every morning & enjoyed one very special traditional Puerto Rican homecooked dinner during our stay. My teens enjoyed the...

“Väldigt rent hotell/rum läget mitt i old san juan ”

“¡Gracias por todo! ¡Todo con la estadía estuvo espectacular!! Volveremos con amistades y familia. Cayey esta hermoso. ¡Nos encantó!”

“Mer hostel än hotell. Okej bemötande av personal. "Continental breakfast" var rostbröd, jordnötssmör och färska äpplen. Mysig liten gata i universitetsområdet, men lååångt om man vill promenera till stränderna.”

“Overall nice votel, but the point about a hotel is that you should be able to sleep. And unfortunately the AC is way too cold and the fan was blowing on full speed, and the control to adjust it wasn't activated. Other issues was that there was no soap in the bathroom and long lines to enter the breakfast, but that are minor issues.”

“Wonderful experience at this hotel. Clean and nicely maintained. The restaurant is amazing. Lovely heated pool which was well maintained. The staff were very pleasant and accommodating. Loved my stay here.”