Hotell i Riva Palacio

“The worst service ever!!!! I have forgotten an important thing to my health in the room. The front desk staffs confirmed the item has been found and kept at the hotel. We could not open an account with Fedex in time due to our soon departure from Mexico. Private customers need to submit application & identification to open an account so it can take days. We asked the front desk staffs for help with delivery. BUT they said "NO!!!" despite my willingness and acceptance to pay for their service and...

“My experience at this hotel was extremely disappointing. I had issues with charges on my card that I did not recognize. The restaurant staff charged amounts higher than what they should have, and I filed a complaint with the hotel manager, but I never received a proper response or resolution. In addition, a member of the housekeeping staff took photos inside my room to accuse me of staining a towel, and charges were added to my account for alleged property damage. The way this situation was...

“All was great awesome safe and no worries”

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“El desayuno estuvo muy rico”

“.”

“Limpio, desayuno muy raquitico no recomendable.”

“Location was great and had easy access to main streets.”

“Excelente hospedaje”

“AC väldigt högljudd och trafik på gatan lät som den körde inne i rummet.”

“AC was not working properly. We were hot all the time, even after 2 times maintenance went to take care of it”

“Nuestra habitación estaba limpia, el aire funcionaba bien, el baño era medianamente cómodo y los alimentos con poca variedad. El huevo no lo recomiendo, no tenía sabor. Al personal le fue imposible mostrar la master suite. El precio está muy bien.”

“Excellent experience at this hotel. The staff is extremely attentive and kind. They truly go out of their way to attend to the guests. Highly recommend this hotel and would definitely stay there again.”

“El trato del personal es excelente, siempre estuvieron atentos a cualquier necesidad. El ambiente limpio y tranquilo .”

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“El personal es muy amable de eso no hay duda, pero la humedad y el olor de la habitación es la razón por la que no volvería ahí, además de las puertas sin bloqueo de las habitación contiguas.”

“Muy buen servicio y la alberca super y tienen bar y fueron muy amables”

“Esta bien para una noche”

“Excelent accommodation on the nicest spot in Chihuahua. Good service, comfortable beds, functional facilities and cool brunch and dinner spots around.”

“Muy bonito todo y muy cómodo”