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Recensioner av Palm Inn Hotel near Tyler Mall Riverside

2 out of 5
Palm Inn Hotel near Tyler Mall Riverside
10518 Magnolia Ave, Riverside, CA

Recensioner

5,8
10 - Fantastiskt i betyg. 100 av 480 recensioner" "
8 - Bra i betyg. 84 av 480 recensioner" "
6 - Okej i betyg. 78 av 480 recensioner" "
4 - Dåligt i betyg. 73 av 480 recensioner" "
2 - Väldigt dåligt i betyg. 145 av 480 recensioner" "

5,8/10

Renlighet

6,6/10

Personal och service

5,6/10

Bekvämligheter

5,6/10

Boendets skick och faciliteter

5,2/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Daniel

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great place. Just remodeled inside and outside.
Bodde här 2 nätter i maj 2024
Svar från Palm Inn 23 maj 2024
Thank you so much for your kind words and positive review!

2/10 Väldigt dåligt

Humberto

Gillade inte: Boendets skick och faciliteter
So many drugged up people walking around at night. The house cleaner gave me attitude when i asked for a new towel
Bodde här 2 nätter i maj 2024
Svar från Palm Inn 23 maj 2024
We're truly sorry to hear about your disappointing experience.

10/10 Fantastiskt

Xena

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I liked that it was convienient , very quiet . Super easy check in and check out process
Bodde här 1 natt i maj 2024
Svar från Palm Inn 23 maj 2024
Thank you so much for your kind words and positive review!

10/10 Fantastiskt

Shana

Reste med familj och småbarn, Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great location lots to do could walk around or take a drive just enjoy yourself
Bodde här 1 natt i maj 2024
Svar från Palm Inn 23 maj 2024
Thank you so much for your kind words and positive review!

8/10 Bra

melyssa

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Palm Inn 23 maj 2024
Thank you so much for your kind words and positive review!

10/10 Fantastiskt

Alan

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Wow
Bodde här 1 natt i maj 2024
Svar från Palm Inn 23 maj 2024
Thank you so much for your kind words and positive review!

6/10 Okej

Laura

Reste med familjen
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Didn’t feel safe
Bodde här 1 natt i maj 2024
Svar från Palm Inn 23 maj 2024
We're truly sorry to hear about your disappointing experience.

8/10 Bra

David

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The overall room is clean the only complaint would be the pillows were small the mattresses were a little too soft but overall clean rooms nice staff and overall a nice hotel to stand would I stay there again yes no real complaints
Bodde här 1 natt i maj 2024
Svar från Palm Inn 23 maj 2024
Thank you so much for your kind words and positive review!

4/10 Dåligt

malcolm

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Not well kept.
Bodde här 1 natt i maj 2024
Svar från Palm Inn 23 maj 2024
We're truly sorry to hear about your disappointing experience.

8/10 Bra

Jeffrey

Gillade: Renlighet och personal och service
Gillade inte: Bekvämligheter
!
Bodde här 1 natt i maj 2024
Svar från Palm Inn 23 maj 2024
Thank you for sharing your feedback with us.

10/10 Fantastiskt

Roberto w, Riverside

Bodde här 1 natt i april 2024
Svar från Palm Inn 23 maj 2024
Thank you so much for your kind words and positive review!

2/10 Väldigt dåligt

Jeneva

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was run down and dirty. I had to keep my shoes on because my shoes stuck to the floor. The drapes had burn holes, the bed spread had bun holes. There was no smoke detector. I had to ask for a towel and wash cloth. The bed was hard as a rock. We got little sleep because people were yelling and cussing. We did not stay the second night. It appears that several of the rooms were rented out to homeless people. I cannot recommend this hotel. We felt unsafe and left the next morning as soon as we could.
Bodde här 2 nätter i april 2024
Svar från Front desk 1 maj 2024
I'm truly sorry to hear about your experience. It sounds incredibly frustrating and unacceptable. Your comfort and safety should always be a top priority when staying at any accommodation.

10/10 Fantastiskt

Andrea

Gillade: Personal och service och boendets skick och faciliteter
Nice and clean
Bodde här 1 natt i april 2024
Svar från Hotel Management. 29 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms clean and our staff accommodating during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority.We appreciate your understanding regarding the presence of loiterers. Rest assured, we are continuously working to ensure the safety and security of all our guests, and your feedback serves as a valuable reminder of the importance of this effort.Thank you for choosing to stay with us.Warm regards,Management

2/10 Väldigt dåligt

marie

Gillade inte: Renlighet och boendets skick och faciliteter
HORRIBLE! Just that fact I am doing this survey after being charged for a night I wasn’t there!! Let alone the nasty, unsafe, dirty conditions.
Bodde här 1 natt i april 2024
Svar från Hotel Management. 29 apr. 2024
Dear Guest,We're deeply sorry to hear about your recent experience with us. Our guests' satisfaction and safety are paramount to us, and it's distressing to learn that we've failed to meet your expectations.Furthermore, your comments about the cleanliness and safety of our establishment are taken very seriously. We have immediately initiated a thorough inspection and cleaning process to rectify any issues and uphold our standards of cleanliness and safety for all our guests.We sincerely apologize for any inconvenience caused and hope to have the opportunity to restore your faith in our motel in the future.Thank you for bringing this matter to our attention.Warm regards,Management

6/10 Okej

Lymond

Gillade: Renlighet, personal och service och boendets skick och faciliteter
You get what you pay for. Room was clean. Staff is nice. A lot of loiterers though. Good stay when needing to save money and on a budget.
Bodde här 2 nätter i april 2024
Svar från Hotel Management. 29 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms clean and our staff accommodating during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority.We appreciate your understanding regarding the presence of loiterers. Rest assured, we are continuously working to ensure the safety and security of all our guests, and your feedback serves as a valuable reminder of the importance of this effort.Thank you for choosing to stay with us.Warm regards,Management

2/10 Väldigt dåligt

Stefanie

Reste i grupp, Affärsresenär
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was horrible. Our room’s beds were extremely hard and uncomfortable. We considered sleeping on the floor, but the floor was dirty. The bathroom hadn’t been clean properly, and there was poop on the wall. We found cigarette burns on the sheets and a hair tie under the first blanket. Do not stay here. People screaming in the parking lot in the middle of the night. Overall, A very terrible experience.
Bodde här 2 nätter i mars 2024
Svar från Hotel Management. 29 apr. 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Immediate action has been taken to address the cleanliness issues in your room, and measures are in place to prevent such occurrences in the future.Additionally, we are working to minimize disturbances in the parking lot to ensure a peaceful stay for all guests. we hope you'll consider giving us another chance to exceed your expectations. Thank you for bringing these matters to our attention.Warm regards,Management Team

2/10 Väldigt dåligt

marie

Gillade inte: Boendets skick och faciliteter
The worst hotel I have ever stayed in. My bed covering has some black goo on it, there are electrical wires hanging from the ceiling where the smoke detector should be, there are major gaps around the door and the locks don’t seem to work too good. Let’s not forget the roaches all over the place. And it’s supposed to be a smoke free room but there is an ashtray and it deals of must smoke.
Bodde här 1 natt i april 2024
Svar från Hotel Management. 29 apr. 2024
Dear Guest,We're deeply sorry to hear about the challenges you encountered during your recent stay with us. Providing a comfortable and safe environment for our guests is our utmost priority, and it's clear that we fell short of meeting your expectations on multiple fronts.Please accept our sincerest apologies for the issues with cleanliness, maintenance, and pests that you experienced in your room. We take these matters very seriously, and immediate action is being taken to address and rectify each concern you've raised. Our maintenance team has been dispatched to resolve the electrical wiring, door gaps, and any other maintenance issues to ensure the safety and comfort of our guests.Regarding the cleanliness of your bedding and the presence of pests, we have initiated a thorough inspection and treatment process to eliminate any existing concerns and prevent future occurrences. Rest assured, we have stringent cleanliness protocols in place, and your experience is not reflective of our usual standards.Furthermore, we apologize for any confusion regarding the smoke-free policy in your room. We will investigate this matter further to ensure all rooms are compliant with our policies and provide a smoke-free environment for our guests.We truly value your feedback as it helps us identify areas for improvement.Thank you for bringing these issues to our attention.Warm regards,Management.

4/10 Dåligt

Tou

Affärsresenär
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Lots of unwanted traffic.
Bodde här 3 nätter i april 2024
Svar från Hotel Management. 29 apr. 2024
Dear Guest,Thank you for bringing this matter to our attention. We take the safety and security of our guests very seriously, and we apologize for any discomfort caused by the presence of non-guests on our property. Our team is actively working to address this issue by implementing enhanced security measures and monitoring procedures to ensure that only registered guests have access to our facilities. Your feedback helps us improve our guest experience, and we appreciate your patience and understanding as we work to resolve this issue. If you have any further concerns or observations, please don't hesitate to reach out to our management team directly. We value your feedback and look forward to welcoming you back for a more enjoyable stay in the future.Warm regards,Management Team

10/10 Fantastiskt

Jennifer

Reste med sin partner
Gillade: Personal och service
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Staff was amazing.
Bodde här 1 natt i april 2024
Svar från Hotel Management. 29 apr. 2024
Dear Guest,Thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed your stay with us and that our staff provided you with exceptional service. Providing a welcoming and comfortable experience for our guests is our top priority, and it's wonderful to know that we were able to meet your expectations. Your satisfaction is our greatest reward, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything we can assist you with in the future.Warm regards,Management Team

6/10 Okej

Cesar

Affärsresenär, Reste med sin partner
Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Refrigerator didnt work, one key didnt work, it looked out of maintenance, bed smeells ugly, lamps of the bed didnt work
Bodde här 1 natt i april 2024
Svar från Hotel Management. 29 apr. 2024
Dear Guest,We sincerely apologize for the inconveniences you experienced during your recent stay with us. Providing a comfortable and well-maintained environment is of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations on multiple fronts.Please rest assured that we are taking immediate action to address the issues you've raised. Our maintenance team has been notified to promptly repair or replace the refrigerator, keys, and lamps in your room. Additionally, we are conducting a thorough inspection of all our facilities to ensure they meet our standards of cleanliness and functionality.We truly value your feedback as it helps us identify areas for improvement. We apologize for any frustration or inconvenience caused and hope you will consider giving us another opportunity to provide you with a much-improved experience.Thank you for bringing these matters to our attention.Warm regards,Management Team

6/10 Okej

Salvador

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Mucha gente que no esta hospedada transitando y merodeando
Bodde här 1 natt i april 2024
Svar från Hotel Management. 29 apr. 2024
Querido invitado,Gracias por traer este asunto a nuestra atención. Nos tomamos muy en serio la seguridad de nuestros huéspedes y nos disculpamos por cualquier molestia causada por la presencia de personas que no sean huéspedes en nuestra propiedad. Nuestro equipo está trabajando activamente para abordar este problema mediante la implementación de medidas de seguridad mejoradas y procedimientos de monitoreo para garantizar que solo los huéspedes registrados tengan acceso a nuestras instalaciones. Sus comentarios nos ayudan a mejorar la experiencia de nuestros huéspedes y agradecemos su paciencia y comprensión mientras trabajamos para resolver este problema. Si tiene más inquietudes u observaciones, no dude en comunicarse directamente con nuestro equipo de administración. Valoramos sus comentarios y esperamos darle la bienvenida nuevamente para una estadía más placentera en el futuro.Un cordial saludo,Equipo directivo

10/10 Fantastiskt

Joelene

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i april 2024
Svar från Hotel Management. 29 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. Providing a comfortable and welcoming environment for our guests is always our top priority.Thank you for choosing to stay with us!Warm regards,Management

4/10 Dåligt

Melissa

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Room smelled of smoke, cigarette burns on the blankets. Bed was extremely uncomfortable… The shower had really short curtains so all the water got on the floor. Bad area, very sketchy.
Bodde här 1 natt i april 2024
Svar från Hotel Management. 1 maj 2024
I apologize for the unpleasant experience you had.

6/10 Okej

Helideth

Bodde här 1 natt i april 2024
Svar från Palm Inn 23 maj 2024
Thank you for sharing your feedback with us.

2/10 Väldigt dåligt

Reshawn

Bodde här 1 natt i april 2024
Svar från Palm Inn 23 maj 2024
We're truly sorry about your disappointing experience.

4/10 Dåligt

Jeffrey

Reste med familj och småbarn, Reste med familjen, Reste med sin partner
Gillade: Bekvämligheter
Gillade inte: Renlighet
There was no toilet seat initially, however, they had one installed by the time I returned. There's SO MANY people who do not have rooms that hang out on and around the property. Can't even hardly pull in most of the time because people are blocking the entrance yelling, fighting, etc. It's unfortunate for the employees because they were so nice. Maybe to nice, perhaps. There's a lot of potential there, so hopefully they figure it out.
Bodde här 1 natt i april 2024
Svar från Hotel Management. 1 maj 2024
Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you faced during your stay. We are glad to hear that the issue with the toilet seat was promptly resolved upon your return.

2/10 Väldigt dåligt

Jonathan

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
Unsafe
Bodde här 1 natt i april 2024
Svar från Hotel Management. 1 maj 2024
We are deeply concerned to hear that you felt unsafe during your recent visit to our hotel. Your safety and well-being are our top priorities, and we sincerely apologize for any circumstances that led to this feeling.

10/10 Fantastiskt

Araceli

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 5 nätter i april 2024
Svar från Palm Inn 23 maj 2024
Thank you so much for your kind words and positive review!

4/10 Dåligt

Uliv, Las Vegas

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room had a weird smell to it, and the sheets looked unsanitary and had holes in them.
Bodde här 2 nätter i april 2024
Svar från Hotel Management. 1 maj 2024
Thank you for bringing your recent experience to our attention. We sincerely apologize for the discomfort you encountered during your stay with us.

4/10 Dåligt

Anthony

Reste i grupp
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Check in was fast and easy, that was the only thing I liked. As soon as I opened the door to the room i was assisted to I had to kill 3 cockroaches inside the room, bed sheets did not smell pleasant and had cigarette burns all over. The tv was ok but the mini fridge did not work at all
Bodde här 1 natt i april 2024
Svar från Hotel Management. 1 maj 2024
Thank you for sharing your recent experience with us. We're pleased to hear that your check-in process was efficient, although we're truly sorry to learn about the issues you encountered in your room.

10/10 Fantastiskt

Michael

Reste med sin partner
Stay was good as always sometimes depending on the situation and environment and the staff
Bodde här 1 natt i april 2024
Svar från Hotel Management. 1 maj 2024
Thank you for your continued loyalty and for sharing your feedback with us. We're delighted to hear that your stay was enjoyable overall.

2/10 Väldigt dåligt

Michael

Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet
Bodde här 1 natt i mars 2024
Svar från Palm Inn 23 maj 2024
We're truly sorry about your disappointing experience.

2/10 Väldigt dåligt

Amajay

Bodde här 1 natt i mars 2024
Svar från Palm Inn 23 maj 2024
We're truly sorry about your disappointing experience.

10/10 Fantastiskt

shelly

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I dont like how some rooms have a freg and microwave and some dont .. and some times u only get 1 towel... other theh that its great for the price for sure. .tgey always seem to give me options for a room.cuz i go there so much ...
Bodde här 1 natt i mars 2024
Svar från Hotel Management. 1 maj 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you've had positive experiences overall during your stays with us.

10/10 Fantastiskt

Joelene

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice
Bodde här 1 natt i mars 2024
Svar från Hotel Management. 29 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. Providing a comfortable and welcoming environment for our guests is always our top priority.Thank you for choosing to stay with us!Warm regards,Management

4/10 Dåligt

Destiney

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter
Hot water didnt work and it had poor pressure
Bodde här 1 natt i mars 2024
Svar från Hotel Management. 1 maj 2024
Thank you for bringing the issue with the hot water and water pressure to our attention. We sincerely apologize for any inconvenience this may have caused during your stay.

4/10 Dåligt

Rafael

Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024
Svar från Palm Inn 23 maj 2024
We're truly sorry about your disappointing experience.

2/10 Väldigt dåligt

Kimberly

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Came in late and heard people screaming at each other outside and on top of that the second when got in the room we found dead and alive roaches everywhere. Not to mention mold in the microwave. We booked another hotel immediately as I was terrified. Not a dead bolt in sight
Bodde här 3 nätter i mars 2024
Svar från Hotel Management. 1 maj 2024
We are truly sorry to hear about the distressing experience you encountered during your recent stay at our hotel. Your comfort and safety are of paramount importance to us, and it's deeply concerning to learn that we failed to meet your expectations.

2/10 Väldigt dåligt

Andy

Bodde här 1 natt i mars 2024
Svar från Palm Inn 23 maj 2024
We're truly sorry to hear about your disappointing experience.

2/10 Väldigt dåligt

James

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
One of the male employees had google eyes at my girlfriend and one of the male employees seemed to have eyes for me. The whole place from employees to guests seemed pure evil, from the passed out in the parking lot drug addicts, street walkers and sexually charged employees,I thought I was in Sodom and Gomorrah
Bodde här 1 natt i mars 2024
Svar från Hotel Management. 1 maj 2024
We are deeply troubled to hear about the unsettling experience you had during your recent stay at our hotel. Please accept our sincere apologies for any discomfort or unease you and your girlfriend experienced.

10/10 Fantastiskt

Navpreet

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff is great (:
Bodde här 1 natt i mars 2024
Svar från Hotel Management. 29 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. Providing a comfortable and welcoming environment for our guests is always our top priority.Thank you for choosing to stay with us!Warm regards,Management

8/10 Bra

alex

Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

Angel

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Filth, Bug infestation, and Homeless compound
The room was so dirty you couldn't walk around without shoes on, every towel had black and brown stains, furniture was so dirty I had to buy bleach to feel decently comfortable touching it, roaches everywhere in the room( specifically coming from the floorboards sizing from super tiny to at least 1-2 inches) literal dirt and grim all over the walls. Our door was already wide open upon checking in, the safety lock had to broken off and literal torched marks surrounding the locks on the doors. Homeless/ drug addicts gather on the stair ways creating a giant block and terrible smell, they basically live there all of their things were constantly all over the stairs including pill bottles and needles. There was never any comfort I felt in the room or even on the property itself, people were constantly yelling, blasting crazy loud music out of their rooms with the doors open, the beds were so disgusting we had to buy a full comforter set and sheets just to sleep on it but had to move the bed away from the wall as roaches would come out of the headboard. They never once gave us new towels or toilet paper on their own, we had to go to the office to ask for 4 towels for the rest of our stay and were only given two and those of course were also dirty. The stay was complete unpleasant unless you're absolutely fine living in filth, bug infestation or basically in a homeless compound. I would never stay here again and do not recommend anyone else staying there either.
Bodde här 2 nätter i februari 2024

2/10 Väldigt dåligt

salvador

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Keith

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Ryanne

Bodde här 1 natt i februari 2024

8/10 Bra

ramon

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
the tub in the batroom was very sleepery
Bodde här 1 natt i februari 2024

4/10 Dåligt

Bruce

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
None
Bodde här 1 natt i januari 2024

2/10 Väldigt dåligt

Tanaya

Reste med sin partner
Gillade inte: Renlighet och boendets skick och faciliteter
Bugs everywhere
Bodde här 1 natt i februari 2024

10/10 Fantastiskt

Carina

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was excellent staff location and best of all the price
Bodde här 1 natt i februari 2024