Our room did not have towels in the restroom, the telephone was not working in our room, and the lady providing customer service was not friendly. When going to request towels the lady from customer service said that maybe the room was not cleaned before assigning us the room and when the maid delivered the towels she knocked on the door, as we were going to open the door, she decided to use her key card without making any announcement of her planning to use her key card for the room.