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Recensioner av Santa Cruz Inn Riverside

2 out of 5
Santa Cruz Inn Riverside
Riverside, CA

Recensioner

6,6
10 - Fantastiskt i betyg. 28 av 144 recensioner" "
8 - Bra i betyg. 44 av 144 recensioner" "
6 - Okej i betyg. 26 av 144 recensioner" "
4 - Dåligt i betyg. 24 av 144 recensioner" "
2 - Väldigt dåligt i betyg. 22 av 144 recensioner" "

7,0/10

Renlighet

6,6/10

Personal och service

6,0/10

Bekvämligheter

6,4/10

Boendets skick och faciliteter

6,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Marcella

Affärsresenär
Gillade: Renlighet, personal och service och rummets bekvämlighet
Local Charm
Cute, and showing it's age in little ways. The place has character, in a good way. Room was clean, location was great, I enjoyed my stay.
Bodde här 1 natt i december 2023

8/10 Bra

Denisa

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Staff are friendly and accommodating. Good location for Festival of Lights in downtown riverside and has free parking . Good value for the price .

10/10 Fantastiskt

Shannon

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

6/10 Okej

Alan, Big Bear City

Gillade: Renlighet
Bodde här 1 natt i november 2023

8/10 Bra

Wayne

Bodde här 1 natt i november 2023

2/10 Väldigt dåligt

elizabeth

The manager there is rude both in person and over the phone. She cuts you off when you are talking, doesn't answer the phone in a friendly way whatsoever. She needs to take a class on how to provide better customer service. Never staying here again. Save yourself the time and money and don't stay here.

10/10 Fantastiskt

Jose Luis

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023

4/10 Dåligt

Charles

Affärsresenär
Gillade inte: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2023

2/10 Väldigt dåligt

Bill

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Spent two minutes in the room. Gathered our stuff and left immediately. Dirty, smelly, horrible room. Went to the Marriott.
Bodde här 1 natt i december 2022

8/10 Bra

Amador

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i augusti 2022

6/10 Okej

Janet

It was okay. An older building that needed some repairs. Check in and out required ringing a bell and waiting for someone to come to the window.
Bodde här 1 natt i juni 2022

10/10 Fantastiskt

Perttu

Bodde här 4 nätter i februari 2022

2/10 Väldigt dåligt

David

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Room was disgusting. Sheets were paper thin with holes in them, hairs all over the sink, bathroom inside the sheets. You could tell someone had just finished using the bathroom because the toilet paper roll was jaggedly ripped and mostly gone. We left…abandoned the room and booked another room somewhere else. So disappointed.
Bodde här 2 nätter i november 2021

2/10 Väldigt dåligt

Jose, Riverside

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is a nightmare the property is in very poor condition the service is horrible we had the worst experience ever we where the literally for 13 minutes we check in go to our room I was going to take a nap while my wife showered when I pull out the sheets there was 5 different hairs on the white sheet and the pillow covers then I pull out the rest of the blanket and there is make up on the sheets spoke to the "Manager " she tells me I can leave the property when in reality I was going to do that I'd be crazy to stay there the worst place to stay DO NOT STAY HERE?
Bodde här 1 natt i februari 2020
Svar från Reservations 18 mars 2020
Thank you for choosing the Santa Cruz Inn, Riverside. We do appreciate your business but lets let the travelers hear both ends of the side. According to the hotel policy, guests are required to pay a refundable deposit at the time of check-in, either in cash or card. Upon the review of the cameras system on check-in, we had noticed the following: You did not want to abide by the policy of paying a refundable deposit and had become very aggressive towards the front desk clerk. A new card was then used from a different individual to pay for your deposit and the front desk clerk had kindly asked to see an I.D. card which resulted in you becoming more aggressive. You did spend about almost an hour in the room and then decided to let us know that there was makeup on the sheets. We do apologise for all the inconvenience that you had experienced on check-in.

8/10 Bra

Laura

Gillade: Renlighet, personal och service och rummets bekvämlighet
Shabby outside, fresh inside
The room was fine, the outdoor upkeep up the hotel was degraded. Need new paint, paving, re-landscaping. Looks like a novel outside, but it’s deceiving my run down looking. The room was absolutely refurbished, clean and modern.
Bodde här 1 natt i januari 2020

2/10 Väldigt dåligt

Jacqueline

Reste i grupp
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Manager was rude and wanted to make a scene at five in the morning when no noise was made on our end. The no visitors rule is awful
Bodde här 1 natt i december 2019

10/10 Fantastiskt

Keith

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2019

6/10 Okej

Verifierad resenär

Affärsresenär
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2019

6/10 Okej

Daren

Gillade: Boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2019

4/10 Dåligt

Verifierad resenär

Affärsresenär
Gillade: Personal och service
Gillade inte: Renlighet och boendets skick och faciliteter
Probably Not
Pretty worn down, dirty and scary environment. Not a place for a woman traveling alone
Bodde här 1 natt i september 2019

10/10 Fantastiskt

Edward

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Nice, affordable, convenient.
The place is super convenient to downtown Riverside, well maintained and very affordable. I really enjoyed the hotel's architecture. Having a door onto a balcony, though tiny, was nice in that I could open up the door to let enjoy the evening breeze. WiFi was excellent (there are plenty of hot spots throughout the property).
Bodde här 1 natt i augusti 2019

10/10 Fantastiskt

Julian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
It is a classic property that has been renovated and is unique to the area. There was no breakfast included, but the courtyard area and property grounds are very inviting.
Bodde här 2 nätter i juli 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet och personal och service
The place is beautiful and historic. However, it needs to be renovated. The owners should bite the bullet and spend the money and then charge accordingly. Get rid of the week rentals and make it a mini Mission Inn.
Bodde här 1 natt i juni 2019

8/10 Bra

john

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Very comfortable
I first was impressed by the age and charm of the structures, and then I was surprised by how clean my room was, and that it had recently been remodeled inside. I enjoyed it. The Wifi was “iffy” though
Bodde här 2 nätter i juni 2019

6/10 Okej

Verifierad resenär

Reste i grupp, Affärsresenär
Gillade inte: Bekvämligheter och boendets skick och faciliteter
Poorly repaired OLD property. Only comfortable to sleep, not sit and chat or read or relax.
Bodde här 1 natt i maj 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Good
Hotel is a bit older but well kept. The room and bathroom were very clean. Location is near downtown, I was there for a concert and ended up walking to the venue since it was only two blocks away. While reading the other reviews no one mentions anything about a deposit, but I was charged a $40 deposit which was later reimbursed.
Bodde här 1 natt i februari 2019

8/10 Bra

Kim

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Beautiful old hotel
If you like kitchsy old hotels, this one’s for you. A little run down but that’s it’s charm. On the national historic register. Historic district and convention center very close
Bodde här 2 nätter i mars 2019

10/10 Fantastiskt

Rodney

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Great room
Great room
Bodde här 1 natt i februari 2019

6/10 Okej

Verifierad resenär

Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2019

10/10 Fantastiskt

Verifierad resenär

Bodde här 1 natt i februari 2019

4/10 Dåligt

Cynthia

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2019

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service och rummets bekvämlighet
Will stay again, no question
The Santa Cruz Inn was very clean. It definitely looked like efforts are being made to update rooms. The ice machine was down, but the manager still managed to get me ice, which is a necessity for me. I was there by myself and felt safe and slept well. I would absolutely stay there again.
Bodde här 2 nätter i januari 2019

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Gillade inte: Personal och service och bekvämligheter
Pretty basic if charmingly old motel. Front office staff was pleasant. Good if small flat screen tv. Bed was just adequate. Room lighting not good. No amenities. Located in downtown Riverside a short walk from many dining choices and the Mission Inn. We stayed there for the Festival of Lights at about one-third the cost of a night at the Mission Inn. Parking was a problem, they don't have enough for all the rooms and we had to park overnight on a side street, which was free.
Bodde här 1 natt i december 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i december 2018

6/10 Okej

Verifierad resenär

Gillade: Renlighet
Bodde här 1 natt i november 2018

8/10 Bra

Angelica, Henderson

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
It's an old/unique property. The staff was very good. The room was clean with plenty of room. The only thing I didn't like was we needed quarters for the ice machine. Overall a good, old spanish flair to this Motel
Bodde här 1 natt i oktober 2018

8/10 Bra

Courtney

I liked it.
I would definitely stay here again. The room was clean and the hotel was super cute. Also pretty close to downtown.
Bodde här 1 natt i september 2018

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
The staff was very hard working and put so much effort into the acomidations, every time I had a question the front desk was extremely helpful in helping me find and getting me what I needed.
Bodde här 3 nätter i september 2018

8/10 Bra

Yolanda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2018

8/10 Bra

Monica

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Alt location
Good alternative to more expensive Mission Inn or Marriott. Quaint but comfortable.
Bodde här 3 nätter i maj 2018

8/10 Bra

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Comfortable historic hotel near downtown Riverside. Did not have the greatest amenities, but good value for the money.

2/10 Väldigt dåligt

Jill

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rude staff and wouldn't allow me to stay
Was told there was no reservation in my name and when I showed the guy at the counter my confirmation he agreed that yes there was a reservation in my name, but after discussion, he did not want to give me the room so I had to go find accommodations elsewhere
Bodde här 1 natt i mars 2018

4/10 Dåligt

Calvin

Gillade: Personal och service
Gillade inte: Renlighet och rummets bekvämlighet
Bodde här 1 natt i februari 2018

4/10 Dåligt

Cynthia, Colorado

Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Internet pictures are deceiving
Just parked and ready to get my bag out and I noticed a car in the lot and a couple arguing. The man kept yelling at the woman driver to leave and get out. A little alarmed I waited until the car sped away and then went in to check in. The clerk was licked behind a door and window which again made me feel a bit apprehensive. I asked if this was a safe place and she assured me it was. I asked to first see the room but still feeling a little unsure I made several calls to nearby hotels for room availability and they were all full. I checked in but was a bit disappointed with the room. Although I knew the hotel was old, and the room "appeared" clean, just did not have a good vibe. Although I had reserved two nights I quickly called Expedia and changed my reservation to one night and found another acceptable place for the second night. I will not stay there again. I'd rather pay the extra $30 -$50 dollars a night for peace of mind.
Bodde här 2 nätter i januari 2018

2/10 Väldigt dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Bait n switch
It was convenient as our event was at convention center across the street. Looking at the pictures posted on expedia I was like cool little place would be ok. Well pictures are outdated, the area is not well kept, and was very sketchy. The room was small, bathroom smaller, if u leaned up the wrong way off toilet you would hit your head on sink. Door only had a turn lock not like most hotels that have the security lock, and door jam had been forced open before. Bed was overused, not comfortable, no springs left for support. The drapes were hold and worn had holes in them. We debated over leaving for 30 minutes but decided to give it a chance. It was a sleepless night as tossing and turning and we put a chair in front of the door to hopefully prevent anyone from coming in. Not worth the value on it
Bodde här 1 natt i januari 2018

4/10 Dåligt

Verifierad resenär

Gillade: Renlighet
Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Never again
Loud outside noise from street, could hear door slamming until 11:00 pm. The front desk called us to ask if we were the ones slamming the door...could not understand his heavy accent at first. The hotel is small, they could have walked down the short hallway to see where all the noise was coming from. At least two other rooms had young, ignorant kids having a sleepover as it appeared.
Bodde här 1 natt i december 2017

4/10 Dåligt

Verifierad resenär

Gillade inte: Boendets skick och faciliteter och rummets bekvämlighet
Not A Goodnight Sleep Stay
The hotel’s location was perfect. We came for the Riverside The Festival Of Lights, and it was 2 blocks away frim the event. The hotels condition was okay. We got a room all the way to the top floor. No other room was there other than ours. The windows were open when we got to our room. The room has a musty weird smell. The carpet was old, dirt stains, and sticky feeling if you tried to walk bare feet. We were close to the street, and it was very loud even when the windows were closed. I had to wear ear plugs, and even that didn’t help. I’m glad that we only booked it for 1 day. There’s other hotels in the area that’s well known. It’ll cost a lot of money to stay there, but I’m sure you’ll get a better rest and comfort. I guess, if your looking for a hotel that’s not too expensive for a day stay, and it’s in a good location.. Santa Cruz Inn Riverside was okay.
Bodde här 1 natt i december 2017

8/10 Bra

Leanne

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Would definitely stay again
The motel is pretty old, but the room was nicely renovated and so spacious. There were a couple of bleach stains on the carpet, and overall I’m not sure how clean the floor ACTUALLY was lol. But I’m not that picky or easily grossed-out, so I wasn’t bothered. Other than the sound of traffic, it was very quiet, and I didn’t hear anyone around us. Oh, and the location is a short walking distance from the Fox PAC and so many delicious restaurants and beer spots, which is pretty important. If you roll cheap like I do, this is a big bang for your buck.
Bodde här 1 natt i december 2017

6/10 Okej

Shannon

Gillade: Renlighet och personal och service
Gillade inte: Boendets skick och faciliteter
Disappointing.
Room smelled. Couldn't find reservation. Broken door latch. Smoke detector disabled. No complaints breakfast. People nice.
Bodde här 1 natt i november 2017