Lobby
Se tillgänglighet

Recensioner av Hilton Riyadh Hotel & Residences

5 out of 5
Hilton Riyadh Hotel & Residences
6623 Al Shohadaa – Eastern Ring Road, Riyadh

Recensioner

8,0

Väldigt bra

10 - Fantastiskt i betyg. 124 av 254 recensioner" "
8 - Bra i betyg. 58 av 254 recensioner" "
6 - Okej i betyg. 26 av 254 recensioner" "
4 - Dåligt i betyg. 17 av 254 recensioner" "
2 - Väldigt dåligt i betyg. 29 av 254 recensioner" "

8,2/10

Renlighet

7,8/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Inass

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Amazing stay
Bodde här 3 nätter i februari 2024
Svar från Hans Schiller 15 apr. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Fantastiskt

Mohammed

Bodde här 4 nätter i februari 2024
Svar från Hans Schiller 15 apr. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Fantastiskt

Abdulla

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i februari 2024
Svar från Hans Schiller 12 feb. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Fantastiskt

Lina

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent hotel and the staff very friendly and nice
Bodde här 2 nätter i februari 2024
Svar från Hans Schiller 5 feb. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Fantastiskt

Wayne

Reste med familjen, Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Excellent rooms , quiet and comfortable. Staft is very attentive and friendly
Bodde här 1 natt i februari 2024
Svar från Hans Schiller 4 feb. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Fantastiskt

abdullah

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
فندق فخم و معامله ممتاز و خصوصن مسؤل البوفيه
Bodde här 4 nätter i januari 2024
Svar från Hans Schiller 18 jan. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Fantastiskt

kaajal

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
We stayed at the Hilton for 5 nights visiting our son who works locally.the hotel was clean and the staff welcoming and service exceptional. Overall a great stay, thank you !
Bodde här 5 nätter i januari 2024
Svar från Hans Schiller 15 jan. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

6/10 Okej

Naveed

Bodde här 1 natt i januari 2024
Svar från Hans Schiller 15 jan. 2024
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 5 star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Fantastiskt

Masroor

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från Hans Schiller 14 jan. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

8/10 Bra

Wayne

Gillade: Renlighet, personal och service och boendets skick och faciliteter
It is a good property, clean, upscale and free valet parking.
Bodde här 1 natt i januari 2024
Svar från Hans Schiller 8 jan. 2024
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 5 star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Fantastiskt

Mohammed

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 3 nätter i december 2023
Svar från Hans Schiller 8 jan. 2024
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

4/10 Dåligt

NICOLA

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service
On arrival at the property our rooms had been given to someone else, we were not the only people in the hotel this had happened to. Staff not the most friendly until the day we were leaving. Suddenly helpful and nice.
Bodde här 3 nätter i november 2023
Svar från Hans Schiller 29 nov. 2023
We would like to apologies for any inconvenience that happened during the stay and we would greatly appreciate the opportunity to discuss your review in order to understand what we could have done to improve your stay with us and to look into this further and rectify any concerns you may have.Kindly note that one of our team members will contact you shortly or please call our team at +966 53 600 6029. We look forward speaking with you and working towards earning back your confidence in the hospitality Hilton is renowned for.Kind Regards,Hans SchillerGeneral Manager

10/10 Fantastiskt

Fabrizio

Bodde här 3 nätter i november 2023
Svar från Hans Schiller 18 dec. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

10/10 Fantastiskt

Ahmad

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property has 2 towers, one is the hotel rooms and the other is the hotel apartments. You can check in either and enjoy the same benefits
Bodde här 4 nätter i november 2023
Svar från Hans Schiller 27 nov. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans Schiller General Manager

4/10 Dåligt

Chul

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Gillade inte: Personal och service
the incredibly slow Wi-Fi internet was frustrating
I was generally satisfied with the facilities, but the incredibly slow Wi-Fi internet was extremely frustrating, and the absence of a microwave in the residence was very inconvenient for long-term guests
Bodde här 8 nätter i oktober 2023
Svar från Hans 31 okt. 2023
We would like to apologies for any inconvenience that happened during the stay and we would greatly appreciate the opportunity to discuss your review in order to understand what we could have done to improve your stay with us and to look into this further and rectify any concerns you may have.Kindly note that one of our team members will contact you shortly or please call our team at +966 53 600 6029. We look forward speaking with you and working towards earning back your confidence in the hospitality Hilton is renowned for.Kind Regards,Hans SchillerGeneral Manager

8/10 Bra

ABDULLA

Affärsresenär, Reste med familjen
Gillade: Renlighet och personal och service
Location
Bodde här 3 nätter i oktober 2023
Svar från Hilton 29 okt. 2023
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 5 star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans SchillerGeneral Manager

10/10 Fantastiskt

Seungchan

Bodde här 7 nätter i oktober 2023
Svar från Hans 31 okt. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans SchillerGeneral Manager

10/10 Fantastiskt

AMER, AlJubail AlSinaeyah

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff and very cooperated . Welcome message very nice
Bodde här 3 nätter i oktober 2023
Svar från Hans 15 okt. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your visit.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hans SchillerGeneral Manager

10/10 Fantastiskt

MOATH

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Amazing
It was our wedding anniversary
Bodde här 1 natt i september 2023
Svar från Noura Altasan 11 sep. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your stay.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

10/10 Fantastiskt

Bin Mohaya,

Gillade: Renlighet, personal och service och boendets skick och faciliteter
This my second time staying at this Hotel.
Bodde här 1 natt i juni 2023
Svar från Hilton Riyadh Hotel & Residences 4 juli 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your stay.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

8/10 Bra

Noora

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2023
Svar från Hilton Riyadh Hotel & Residences 20 juni 2023
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 5-star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

2/10 Väldigt dåligt

Yazeed

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The service was very bad
Bodde här 1 natt i april 2023
Svar från Noura altassan 7 maj 2023
Thank you for your review and we look forward to welcoming you back in the future.Yours sincerely,

10/10 Fantastiskt

Levi

Affärsresenär
Gillade: Personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i februari 2023
Svar från Noura altassan 7 maj 2023
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 10 star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

2/10 Väldigt dåligt

rafid

Affärsresenär
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Avoid if possible
Inflexible staff
Bodde här 1 natt i januari 2023
Svar från Noura altassan 7 feb. 2023
Thank you for sharing your feedback with us.We would love to hear more feedback from you in regards to how we can make your next stay with us a 10 star stay.We do look forward to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

6/10 Okej

anders

Affärsresenär
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2023
Svar från Noura altassan 7 feb. 2023
Thank you very much for sharing your experience with us. We are so delighted you have enjoyed your stay.We hope to welcome you back to Hilton Riyadh Hotel & Residences soon.Kind Regards,Hilton Riyadh Hotel & Residences

10/10 Fantastiskt

Marwan

Reste med familj och småbarn
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Very good
Bodde här 2 nätter i december 2022
Svar från Hilton Riyadh Hotel & Residence 27 dec. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

6/10 Okej

Khaled

Affärsresenär
Gillade inte: Personal och service
Hilton Stay in Riyadh, KSA
The hotel is nice, clean and very close to Granada Mall (literally a short 5 minutes walk). However, service is a bit slow. I requested a travel adaptor and they kept saying yes we will send it and 3 days passed without them sending it despite daily and afternoon reminders everyday
Bodde här 3 nätter i december 2022
Svar från Hilton Riyadh Hotel & Residence 27 dec. 2022
We greatly appreciate your comments and for highlighting some areas that require improvement.Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay. Yours sincerely,

10/10 Fantastiskt

Mayada

Bodde här 2 nätter i december 2022
Svar från Hilton Riyadh Hotel & Residence 27 dec. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

4/10 Dåligt

Ahmad

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Non professional check in.
Reception are not professional especially the young Saudi lady how checked me in she made a lot of troubles to me as I have 2 reservations for 2 days, 1st day was in a apartment with one bed room but accommodate 4 adult persons, I requested beds to sleep my 2 children, she asked for extra money although I asked before reservation on phone they said will be provided free, we kept arguing with her till she called her supervisor then he checked me in same apartment to stay 2 nights, as they could not even provide me with non smoking room in 1st night which was my booking request and although I came late night for check in. There is also mis coordination with check out as at end of 1st day they kept on ringing the room to ask me to check out and even they send a person to knock the door to my family asking to check out even we had still one night to go. I felt enhancement during my stay because of mismanagement at check in disk and personnel.
Bodde här 1 natt i november 2022
Svar från Hilton Riyadh Hotel & Residence 27 dec. 2022
We greatly appreciate your comments and for highlighting some areas that require improvement.Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay. Yours sincerely,

8/10 Bra

Vahe

Bodde här 1 natt i november 2022
Svar från Hilton Riyadh Hotel & Residence 27 dec. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

6/10 Okej

Amer

Bodde här 1 natt i november 2022
Svar från Hilton Riyadh Hotel & Residence 27 dec. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Stay here !!!
Staff: fantastic. I never saw the same person twice and still same awesome service no matter who I dealt with. Facility: excellent. Get the executive suite. Really nice. Easy access to the mall. Valet parking. 24 hour service. Great hotel.
Bodde här 1 natt i november 2022
Svar från Hilton Riyadh Hotel & Residence 27 dec. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

10/10 Fantastiskt

Ibrahim

Bodde här 1 natt i november 2022
Svar från Hilton Riyadh Hotel & Residence 27 dec. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

10/10 Fantastiskt

Kelsey

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Excellent For Solo Female Travel
As a solo female traveler, I can’t emphasize enough how wonderful and professional the staff at the Hilton Riyadh was toward me. From the gentleman helping me into and out of ubers, to the front desk staff, to the servers at Ambar, Lotus and room service, all were kind and friendly and so so helpful for me, even though I spoke very little arabic. It was an absolute pleasure to stay here, and I will be making the Hilton Riyadh my home base the next time in I am Riyadh.
Bodde här 1 natt i oktober 2022
Svar från Hilton Riyadh Hotel & Residence 27 dec. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

2/10 Väldigt dåligt

Tariq

Gillade: Renlighet
Gillade inte: Personal och service
Bodde här 2 nätter i oktober 2022
Svar från Noura altassan 7 maj 2023
Thank you for your review and we look forward to welcoming you back in the future.Yours sincerely,

8/10 Bra

Serag

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Good but …
I booked a room here for a night. The location was good They hotel was nice and so busy The kids liked the swimming pool. My only problem here was that they charged for a deposit (500 SAR) which is normal is many hotels but what is not normal is to not get it back even after complaining them many times. It’s been two months and still did not get it. I did not want to be bad and give them one star and whatsoever because I liked the hotel. But I did not like that I had to complain for my deposit. I will not visit again.
Bodde här 1 natt i juli 2022
Svar från Hilton Riyadh Hotel & Residences 25 sep. 2022
We greatly appreciate your comments and for highlighting some areas that require improvement. Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay.Yours sincerely,

8/10 Bra

Mr.Tr Carter

Reste med sin partner
Gillade: Renlighet
Everything was good staff service and rooms, expect a couple of things..... some of the facilities such as, the pedicure and manicure area needs updating with modern appliances and the pool areas need to be updated as well. Best part was the massage personnel, the massages, sauna and steam rooms were my highlight of the stay. I would say probably one the most cleanest and well maintained sweat rooms... I have ever utilized.
Bodde här 1 natt i september 2022
Svar från Hilton Riyadh Hotel & Residences 25 sep. 2022
Thank you for your review and we look forward to welcoming you back in the future.Yours sincerely,

10/10 Fantastiskt

Arian

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All good!
Bodde här 2 nätter i september 2022
Svar från Hilton Riyadh Hotel & Residences 25 sep. 2022
Thank you for your review and we look forward to welcoming you back in the future.Yours sincerely,

10/10 Fantastiskt

Faisal

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i augusti 2022
Svar från Hilton Riyadh Hotel & Residences 28 aug. 2022
Dear Faisal,Thank you very much for sharing your kind review about your recent experiences at Hilton Riyadh Hotel & Residences. Please let us know when you plan to revisit us, we would be delighted to welcome you back for another memorable stay.Yours sincerely, Hilton Riyadh Hotel & Residences

8/10 Bra

Hamid, Springfield

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Property is new and suites are designed to provide natural light and grand view. Also suites are high tech and drapes size is appropriate to match grand windows. Room stocked with almost everything you need and robes are outstandingly soft. Room service is excellent and upscale. Few problems I encountered: - hot water is actually not hot, just warm and doesn’t provide hot bath needs. - jetted tub was not working and can’t be filled either - no towel hangers in the bathrooms. When manager was notified about jetted tub issue. I was provided with breakfast in the suite for the two nights stay since they couldn’t fix it or move me to another suite with a working jetted tub.
Bodde här 2 nätter i augusti 2022
Svar från Hilton Riyadh Hotel & Residences 14 aug. 2022
We greatly appreciate your comments and for highlighting some areas that require improvement. Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay. Yours sincerely, Hilton Riyadh Hotel & Residences

8/10 Bra

asma

Reste med familjen
Gillade: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
جميلة
شقق فندقية جميلة جدا وموقعه بجانب مول غرناطة يعيبه خدمة الشقق القندقية سيئة تنتظر ساعات على ماتترجاهم يجيبو عربية نقل العفش والفندق ينقصه لوحات ارشادية يحوس الراس وتاخذ وقت طويل للوصلول للغرفة لوجود اكثر من طابق واكثر من مصعد
Bodde här 2 nätter i juni 2022
Svar från Hilton Riyadh Hotel & Residences 3 juli 2022
السلام عليكم، انطباعك عن الفندق في غاية الاهمية لنا حيث انه يساعدنا على تقديم خدماتنا بشكل افضل يليق بنزلائنا. نعتذر عن اي ازعاج غير مقصود قد حدث خلال تواجدك معنا و نتمنى ان تجدد زيارتك لنا قريبا. مع اطيب تحياتنا، فندق هيلتون الرياض و الشقق الفندقية

10/10 Fantastiskt

SAAD

Reste i grupp, Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i juni 2022
Svar från Hilton Riyadh Hotel & Residences 3 juli 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

10/10 Fantastiskt

AHMAD

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
فندق رائع
Bodde här 1 natt i juni 2022
Svar från Hilton Riyadh Hotel & Residences 3 juli 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Clean
Enough clean
Bodde här 1 natt i mars 2022
Svar från Hilton Riyadh Hotel & Residences 17 mars 2022
We greatly appreciate your comments and for highlighting some areas that require improvement. Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay. Yours sincerely,

8/10 Bra

Hamad

Reste i grupp, Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
فندق مريح جدا
Bodde här 4 nätter i mars 2022
Svar från Hilton Riyadh Hotel & Residence 27 dec. 2022
Thank you for your review and we look forward to welcoming you back in the future. Yours sincerely, Hilton Riyadh Hotel & Residences

2/10 Väldigt dåligt

Waleed

Bodde här 4 nätter i februari 2022
Svar från Noura altassan 7 maj 2023
Thank you for your review and we look forward to welcoming you back in the future.Yours sincerely,

6/10 Okej

Charles, Wyoming

Affärsresenär
Gillade: Renlighet
Gillade inte: Personal och service
Nice hotel. But the staff are not very good. There was a lot of miscoordination / miscommunication between different members of their staff that caused me delays, waits, hassles, frustrations, etc. They just need to get themselves altogether as one staff. Presently they are not.
Bodde här 2 nätter i februari 2022
Svar från Hilton Riyadh Hotel & Residences 20 feb. 2022
Dear Charles We sincerely apologize for the inconvenience caused during your stay. We would like to assure you that we are closely monitoring all of our guest feedback with each department head concerned to ensure that we will not face the same issues again with our guests. Yours sincerely, Hilton Riyadh Hotel & Residences

4/10 Dåligt

SALMAN

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Gillade inte: Personal och service
Not good stay for 5 star.
Not so good Slow check in , i had to talk to 2 reception agents at the same time ( one was intern) . Both had very little experience as they had to ask other colleagues to help in each step. I asked for late chekout and was not considered at all.. no one even talked to me about availability. Asked for HD caple but was not available.. laundry was too late.. noise from other apartments Then finally, and again slow checkout process..
Bodde här 1 natt i februari 2022
Svar från Hilton Riyadh Hotel & Residences 20 feb. 2022
Dear Salman We sincerely apologize for the inconvenience caused during your stay. We would like to assure you that we are closely monitoring all of our guest feedback with each department head concerned to ensure that we will not face the same issues again with our guests. Yours sincerely, Hilton Riyadh Hotel & Residences

8/10 Bra

Verifierad resenär

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i februari 2022
Svar från Lujain 17 feb. 2022
We greatly appreciate your comments and for highlighting some areas that require improvement. Your feedback enables us to monitor the application of our service standards. Please rest assured that corrective and preventive measures have been taken to avoid similar recurrences. We sincerely apologize for any inconvenience caused during your stay. Yours sincerely, Hilton Riyadh Hotel & Residences

10/10 Fantastiskt

fahad

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 3 nätter i januari 2022
Svar från Marketing & Communication Manager 1 feb. 2022
Dear Fahad, Thank you for taking the time to review Hilton Riyadh Hotel & Residences and for giving us a perfect rating. We hope to see you again on a future visit.