Exteriör

Recensioner av Comfort Suites Rochester Henrietta University Area

2.5 out of 5

Recensioner

7,8

Bra

10 - Fantastiskt i betyg. 363 av 1000 recensioner" "
8 - Bra i betyg. 319 av 1000 recensioner" "
6 - Okej i betyg. 164 av 1000 recensioner" "
4 - Dåligt i betyg. 89 av 1000 recensioner" "
2 - Väldigt dåligt i betyg. 65 av 1000 recensioner" "

8,0/10

Renlighet

8,2/10

Personal och service

7,4/10

Bekvämligheter

7,6/10

Boendets skick och faciliteter

7,4/10

Hållbarhet

Recensioner

4/10 Dåligt

Miao

Reste med familj och småbarn, Reste med husdjur
Gillade inte: Renlighet och boendets skick och faciliteter
The room is not clean, breakfast is not good.
Bodde här 2 nätter i maj 2024

6/10 Okej

William

Gillade: Boendets skick och faciliteter
Had to get ataff to open pool, no towels at pool. Room carpet was not vacumed.
Bodde här 2 nätter i maj 2024

10/10 Fantastiskt

Tara

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Shawn at the front desk was amazing. Made us feel right at home. Check-in was the quickest and easiest I've ever experienced.
Bodde här 1 natt i maj 2024
Svar från Comfort Suites Staff 19 maj 2024
Thank you, Glad you enjoyed your stay

6/10 Okej

Alisalee

Reste med familjen
Gillade: Boendets skick och faciliteter
Gillade inte: Renlighet och personal och service
I like the location. Room service was only on request, even so bring new towels to room
Bodde här 6 nätter i maj 2024

4/10 Dåligt

Mr. Scott

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Cheap beds and rooms. Not clean, dirty rugs, terribly limited concessions.
Bodde här 3 nätter i maj 2024

10/10 Fantastiskt

Lakesha

Reste med familj och småbarn, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The property was excellent and clean. Breakfast was great. They had free coffee and tea all day. Walmart across the street and other stores. KFC next door. Me, hubby and the kids had an excellent experience room had fridge and microwave. I would definitely recommend and go again.
Bodde här 1 natt i maj 2024
Svar från Kate 12 maj 2024
Thank you for your recent stay with Comfort Suites and for taking the time to review the hotel. We appreciate the outstanding review, and the kind comments you have mentioned. We are happy that you enjoyed your stay with us. We hope to see you again on your next visit to Rochester.

10/10 Fantastiskt

Brenda

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I cannot say anything bad about Comfort Suites!
Bodde här 1 natt i maj 2024

6/10 Okej

Anne

Gillade: Renlighet och personal och service
Bodde här 2 nätter i maj 2024

6/10 Okej

Mr. Scott

Gillade inte: Boendets skick och faciliteter
Cheap beds and rooms, lack of space in common area.
Bodde här 2 nätter i maj 2024
Svar från Kate 12 maj 2024
Thank you for your recent stay and for taking the time to review our hotel. Your comments are greatly appreciated as they will be used to enhance the future of our guests’ experiences. We hope that once again you would choose to stay with us at Comfort Suites.

8/10 Bra

Jason

Gillade: Renlighet och personal och service
All good
Bodde här 3 nätter i maj 2024
Svar från Comfort Suites Staff 11 maj 2024
Glad you enjoyed your stay!

10/10 Fantastiskt

Michael, Franklin

Everyone was great
Bodde här 1 natt i maj 2024
Svar från Comfort Suites Staff 11 maj 2024
Thank you, Glad you enjoyed your stay.

10/10 Fantastiskt

Ann

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The only issue I had was that maid service was not informed about my late check outs (twice) and were knocking on my door early.
Bodde här 1 natt i maj 2024
Svar från Kate 12 maj 2024
Thank you for your recent stay with Comfort Suites and for taking the time to review the hotel. We appreciate the outstanding review, and we do apologize for any inconveniences you may have had. I will be using your comments with staff to make sure improvements are made. We hope to see you on your next visit to Rochester.

8/10 Bra

john

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024

2/10 Väldigt dåligt

Kayla

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
First room, the beds were not made, bathroom’s tub was dirty and curtain was only hanging by one ring. Then, when we called about it, they said it’s Expedia’s problem. When they offered a second room, it too, was not cleaned, this time the garbage bins were on the counters and the liners were not even in them.. in short, the rooms were not made and was unacceptable. It was a hassle with poor customer service. I will never choose this property or branch ever again.
Bodde här 2 nätter i april 2024
Svar från Kate 7 maj 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our housekeeping staff so we can improve. I hope you'll give us another chance in the future.

6/10 Okej

Katie

Gillade: Personal och service
Gillade inte: Boendets skick och faciliteter
Bodde här 1 natt i maj 2024

8/10 Bra

Noel

Gillade inte: Personal och service och boendets skick och faciliteter
Bodde här 1 natt i maj 2024
Svar från Comfort Suites Staff 11 maj 2024
Thank you, Glad you enjoyed your stay.

10/10 Fantastiskt

Morgan

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i mars 2024

2/10 Väldigt dåligt

Miranda

Reste med sin partner, Reste med husdjur
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Obviously it’s a cheaper stay, but our room was very musky and the bathroom toilet wasn’t working correctly, it ran constantly and had condensation all around the bowl. We would’ve left if it wasn’t non refundable and purchased through Expedia.
Bodde här 1 natt i april 2024
Svar från Kate 2 maj 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

8/10 Bra

Elizabeth

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location was very convenient to highways. Staff was friendly and helpful.
Svar från Kate 2 maj 2024
Thank you for your recent stay at Comfort Suites and for taking the time to write a review. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon.

4/10 Dåligt

Lane

Reste med familjen
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
The front desk clerk was pretty rude upon check in. Between our two prepaid rooms, they charged/held a total of $500 for "incidentals" and $100 of that has still not been credited to my card. The hallways were dirty and musty and the elevator would not stop on the second floor. There was family with young children in the pool with an open liquor container on the edge of the pool. In my daughter's room's closet, there was a clear plastic bag containing dirty men's underwear and other clothing. There are far too many reasonably priced hotels for travelers to have to deal with this. Overall a gross and poorly restful experience.
Bodde här 1 natt i april 2024
Svar från Kate 2 maj 2024
My deepest apologies, I regret that your stay did not live up to our usual expectations. Rest assured the issues you experienced have been addressed with my team to better prevent from happening to future guests.

8/10 Bra

Elizabeth

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
Convenient to interstates and restaurants
Bodde här 3 nätter i april 2024
Svar från Kate 2 maj 2024
We are happy to hear that you have enjoyed your recent stay at Comfort Suites. Thank you for staying and taking the time to post a review. We hope to see you again on your next visit to the Rochester area.

8/10 Bra

Lyudmila

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Great breakfast, nice staff.
Bodde här 1 natt i april 2024
Svar från Kate 2 maj 2024
We are happy to hear that you enjoyed your stay with us at Comfort Suites. We truly want our guests to find comfort at our hotel. Thank you for staying with us and thank you for taking the time to let us know how your stay was. We hope that when you are in the Rochester area you will stay with us again.

10/10 Fantastiskt

nereida

Gillade: Boendets skick och faciliteter
Room was very clean
Bodde här 1 natt i april 2024
Svar från Kate 2 maj 2024
Thank you for taking the time to post a review of your stay with Comfort Suites. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Rochester.

6/10 Okej

Rachel

Affärsresenär
Gillade: Bekvämligheter och boendets skick och faciliteter
Gillade inte: Renlighet
The room was not clean. It was clear, there was broken plastic pieces all over the floor as if it was not vacuumed. There was hair on the bathroom floor and “short and curlies” in the tub. I had no large towels. I laid down to sleep and couldn’t figure out why it was so loud, the window was open. All of these are tell tale signs the room was not cleaned. I asked for a refund, or partial, because that was just gross. I was denied.
Bodde här 2 nätter i april 2024
Svar från Kate 2 maj 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our housekeeping staff so we can improve. I hope you'll give us another chance in the future.

10/10 Fantastiskt

Derek

Bodde här 1 natt i april 2024
Svar från Kate 24 apr. 2024
Thank you for your outstanding review of the hotel. We hope to see you again very soon at Comfort Suites.

10/10 Fantastiskt

Shelby

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
My first experience there was nice no complaints. Would go again.
Bodde här 1 natt i april 2024
Svar från Kate 22 apr. 2024
Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Comfort Suites.

8/10 Bra

Jason

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Very Quiet around the Area and very pleasant and staff was ok.
Bodde här 3 nätter i april 2024
Svar från Kate 22 apr. 2024
Thank you for taking the time to post a review of your stay with Comfort Suites. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip Rochester.

6/10 Okej

Gennady

Gillade: Renlighet och boendets skick och faciliteter
the room wasn't ready at 3 pm
Bodde här 2 nätter i april 2024
Svar från Kate 16 apr. 2024
Thank you for taking the time to write a review of your stay. The issue you described is truly regrettable. We sincerely apologize for any inconvenience it may have caused to you. We continually try to do our very best for all our guests. We hope that you stay with us again when you return to the Rochester area.

10/10 Fantastiskt

Veronica

Gillade: Renlighet, personal och service och boendets skick och faciliteter
I love it all
Bodde här 2 nätter i april 2024
Svar från Kate 12 apr. 2024
Thank you for your recent stay with Comfort Suites and for taking the time to review the hotel. We appreciate the outstanding review, and the kind comments you have mentioned. We are happy that you enjoyed your stay with us. We will see you on your next visit to Rochester.

10/10 Fantastiskt

Tracy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i april 2024
Svar från Kate 12 apr. 2024
Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Comfort Suites.

10/10 Fantastiskt

Donald

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All great, except a LOT of dog droppings on the grass.
Bodde här 2 nätter i april 2024
Svar från Kate 8 apr. 2024
Thank you for your recent stay and for taking the time to review our hotel. Your comments are greatly appreciated as they will be used to enhance the future of our guests’ experiences. We hope that once again you would choose to stay with us at Comfort Suites.

4/10 Dåligt

Evelin

Reste med sin partner
Gillade inte: Personal och service
I asked for room service and I never had it. I asked The front desk why I didn’t received my room service and he gave me a really bad answer. Their answer was” the cleaning service didn't have time to do my room service”. We didn’t have toilet paper for the last day staying there. Really disappointed with the service. The worst part is that we spent a lot of money to be threatened as we weren’t paying for the hotel.
Bodde här 5 nätter i april 2024
Svar från Kate 8 apr. 2024
My deepest apologies, I regret that your stay did not live up to our usual expectations. Rest assured the issues you experienced have been addressed with my team to better prevent from happening to future guests.

4/10 Dåligt

Diana

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Facilities are dated; bath towels are small; breakfast was basic not fresh; no shampoo in shower although there was a bottle of conditioner; no daily housekeeping unless you request it! Just not a service oriented stay
Bodde här 1 natt i april 2024
Svar från Kate 8 apr. 2024
My deepest apologies, I regret that your stay did not live up to our usual expectations. Rest assured the issues you experienced have been addressed with my team to better prevent from happening to future guests.

8/10 Bra

SuperBoy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The breakfast was delicious.
Bodde här 1 natt i april 2024
Svar från Kate 12 apr. 2024
Thank you for your review of your recent stay at Comfort Suites. I will be sure to share your kind comments with the staff, as they love receiving feedback. We hope to see you on your next visit to Rochester.

10/10 Fantastiskt

Mary Jo

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The hotel is quite outdated, but was clean
Bodde här 1 natt i april 2024
Svar från Kate 8 apr. 2024
Thank you for your recent stay with Comfort Suites and for taking the time to review the hotel. We appreciate the outstanding review, and your feedback is extremely valuable to us, as we strive to improve with each stay. We hope to see you on your next visit to Rochester.

2/10 Väldigt dåligt

Lenisha

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was bedbugs me and my child for bit up there was no clean towels in the room and also there was no shampoo in the bottles they had in the room
Bodde här 2 nätter i april 2024
Svar från Kate 5 apr. 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

4/10 Dåligt

Sara

Gillade inte: Renlighet och boendets skick och faciliteter
There was limited food at breakfast, employees were smoking pot in the public bathroom downstairs, smear marks on dresser and table tops in the room where it had been cleaned. No extra TP, bottle of shampoo in shower was crushed and empty, no conditioner. Outside screens were messy looking. Employees were friendly but very casual (night manager had hoodie on). Convenient location near main blvd with restaurants. Quick drive to RIT
Bodde här 1 natt i april 2024
Svar från Kate 8 apr. 2024
Thank you for your recent stay with us. We appreciate you taking the time to inform us of your concerns. I will be using your comments for improvements to property. It’s through comments such as yours for us to be able to improve.

10/10 Fantastiskt

Janis, Campbell

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Close to the event. Friendly staff. Great breakfast.
Bodde här 2 nätter i mars 2024
Svar från Kate 2 apr. 2024
Thank you for your recent stay with Comfort Suites and for taking the time to review the hotel. We appreciate the outstanding review. We are happy that you enjoyed your stay with us. We hope to see you on your next visit to Rochester.

4/10 Dåligt

Yong

Reste med familjen
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Old, dirty, smelly, missing towels, sofa bed smells, very limited choices for breakfast
Bodde här 1 natt i mars 2024
Svar från Kate 1 apr. 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

2/10 Väldigt dåligt

Gopal

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
No breakfast at 8:30am . Just because of breakfast we pay extra $70 and no breakfast, my were hungry out from hotel. Please be cautious at breakfast.
Bodde här 1 natt i mars 2024
Svar från Kate 31 mars 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.

10/10 Fantastiskt

Jake

Reste med sin partner
Gillade: Bekvämligheter
The front desk employee robert was super helpful! Also housekeeper matt was friendly and heloful.
Bodde här 1 natt i mars 2024
Svar från Kate 27 mars 2024
Thank you for the outstanding review of your recent stay at Comfort Suites. I will be sure to share your kind comments with the staff, as they love receiving feedback. We cannot wait to have you back as our guests and continue to "wow" you.

2/10 Väldigt dåligt

matthew

Reste med familjen
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This place is dirty. We had issues with the tv and the young man at the desk handed me a telephone number to call said he only checked in customers and knew nothing about the hotel at all. Run down and disgusting place
Bodde här 2 nätter i mars 2024
Svar från Kate 27 mars 2024
My deepest apologies, I regret that your stay did not live up to our usual expectations. Rest assured the issues you experienced have been addressed with my team to better prevent from happening to future guests.

10/10 Fantastiskt

Chelci

Reste med familj och småbarn
Gillade: Personal och service, bekvämligheter och boendets skick och faciliteter
Friendly staff nice location
Bodde här 1 natt i mars 2024
Svar från Kate 27 mars 2024
Thank you for your recent stay with Comfort Suites and for taking the time to review the hotel. We appreciate the outstanding review, and the kind comments you have mentioned. We are happy that you enjoyed your stay with us. We will see you on your next visit to Rochester.

8/10 Bra

Saly

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Entire staff was extremely cordial, down to locating extra coffee for my room. The one inconvenience was having to move the heavy desk forward in order to plug the coffee pot into the wall socket. I've stayed with Comfort many times and haven't run into this before. I knew there was no problem with the coffee pot because the last used pod was still in it!
Bodde här 1 natt i mars 2024
Svar från Kate 27 mars 2024
We are happy to hear that you enjoyed your stay with us at Comfort Suites. We truly want our guests to find comfort at our hotel. Thank you for staying with us and thank you for taking the time to let us know how your stay was. We hope that when you are in the Rochester area you will stay with us again.

6/10 Okej

Amita

Reste med familj och småbarn
Gillade: Personal och service
Gillade inte: Renlighet
Lots of dust that has compounded over time on the sofa bed sides and back- really awful for kids - had to have the kid jump in with us. -Empty shampoo and lotion dispensers -extra pillows kept in the drawers that were dirty with dust/dirt particles and hair stands -breakfast was great however there was no milk -the desk attendant was very helpful and pleasant
Bodde här 1 natt i mars 2024

2/10 Väldigt dåligt

James

Gillade inte: Personal och service
Very unhelpful staff wouldn’t check me in 50 minutes after I booked through the Expedia app. Booked at 11:45 pm and they cleared the books at 12:30 am.
Bodde här 1 natt i mars 2024
Svar från Comfort Suites Staff 11 maj 2024
I do apologize for the delay at check in. Normal check in is at 3:00pm We work hard to accommodate all our guest and any early check in request. Once again sorry for the delay

8/10 Bra

robert

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 4 nätter i mars 2024

8/10 Bra

Francis

Reste med familj och småbarn
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The room was very nice and clean.. it was very spacious as well.. Some of the charging ports didnt work.. they also didnt come to clean the room when we asked.. we had to leave a day early and they gave use a refund no issues..
Bodde här 4 nätter i mars 2024

8/10 Bra

Susan

Reste med familjen
Gillade: Personal och service
The entire property smelled like smoke or weed depending on the floor. The gentleman that checked us out was delightful, he smiled, was friendly, and great. Breakfast was good (thank you), the beds & bathrooms were clean, but the smell was pretty strong.
Bodde här 2 nätter i mars 2024

8/10 Bra

Ann

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i mars 2024