Thank you for taking time to share detailed feedback and we are very sorry for the challenge with housekeeping and the tub drain as our standard is daily room cleaning unless a guest requests otherwise. We hope you will choose to stay with us again for a truly perfect visit.

Thank you for completing your review and we are sorry you did not have a truly perfect experience.

Thank you! We look forward to sharing your review with the team!

Thank you for taking time to share your review.

Thank you for completing the review and we are so pleased you enjoyed your stay with us!

We are so pleased you enjoyed the service you received. We look forward to sharing your motivating comments with the team!

Thank you!!!

We apologize for this inconvenience as many certainly need their coffee in the morning. We appreciate you letting us know so we can ensure this does not occur in the future.

Thank you for taking time to share feedback following your recent visit. We apologize for this inconvenience as it is never our intent to have such an important amenity not available.

Thank you!

Thank you for letting us know and we look forward to sharing your comments with the team!

Thank you for your positive feedback! We're glad you enjoy your stay.

Thank you for taking time to share feedback following your visit. We are very sorry for the soiled holder - that should not have happened at all and we appreciate you letting us know to ensure it doesn't happen again.

Thank you!

Thank you!

We are so pleased you enjoyed the bartender's service so much and I look forward to letting them know! I also appreciate your feedback about the guest service associate and I am sorry that this occurred. We will use your feedback towards improvements.

Please accept our apologies for receiving less than excellent service as that is not indicative of our premium standards. Your feedback is helpful as we strive towards improvement.

Thank you!

Thank you! We appreciate your review!

Thank you for taking the time to share your experience and I am very sorry that the service you received is not indicative of our premium standards. We will use your comments towards improvements.

Thank you for completing your review. We are sorry that the visit was not excellent, as is our goal.

Thank you!

Thank you! I have shared your review with the hotel team!

Thank you and we hope to welcome you back in the future!

Thank you so much!

Thank you!

Thank you for completing your review. We are sorry that the visit was not excellent, as is our goal.

Thank you!

Hi Patricia, I see that you stayed with us back in November and aren't happy with your experience. I am so sorry to hear this and I would very much like to see your videos so that we can continue to improve. You can email them to me the hotel at the following address - alisha.norry@crestlinehotels.com - Thank you for your feedback and I do look forward to hearing from you.

Thank you for completing the review and we hope we can welcome you back again in the future.

Thank you for sharing feedback . We hope you choose the Marriott Rochester Airport for future visits!

Thank you for sharing your review following your visit to Marriott Rochester Airport! We hope to welcome you back in the future.

Thank you for taking the time to share feedback following your visit. The details you shared are helpful to us in striving for excellence.

Thank you for sharing details following your recent stay. We apologize that the beds were not as comfortable as we expect them to be. We hope the service was excellent. Again, thank you for completing the review.

Thank you!

We are thrilled you enjoyed your visit!