Reception
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Recensioner av Hilton Garden Inn Rockaway

3 out of 5
Hilton Garden Inn Rockaway
375 Mount Hope Ave, Rockaway, NJ

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 427 av 814 recensioner" "
8 - Bra i betyg. 232 av 814 recensioner" "
6 - Okej i betyg. 78 av 814 recensioner" "
4 - Dåligt i betyg. 43 av 814 recensioner" "
2 - Väldigt dåligt i betyg. 34 av 814 recensioner" "

9,0/10

Renlighet

8,8/10

Personal och service

7,8/10

Bekvämligheter

8,6/10

Boendets skick och faciliteter

8,4/10

Hållbarhet

Recensioner

8/10 Bra

Christian

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i februari 2020

8/10 Bra

Christian

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Feedback
Nice hotel with good prices.
Bodde här 2 nätter i februari 2018

10/10 Fantastiskt

PER AXEL, Stockholm

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Lugnt och bra läge vid väg (Interstate) 80.
Stannade till här i lugnt område för lite shopping efter några veckor i USA på hemväg mot flygplatsen i Newark. Lagom avstånd (ca 30 min med bil) från flygplatsen.

10/10 Fantastiskt

Lisa

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

4/10 Dåligt

Vanna

Reste med familj och småbarn
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The whole renovations should’ve been an indication of shutting the whole hotel down. Instead we were greeted with a spray paint check in sign on a wooden board directing us on the back parking lot “lobby.” We were passed our check in time (7pm ish) and we were told our rooms were still not ready. After waiting 30 mins in hallway, I tried to cancel the reservation with the hotel associate…he claimed since we booked through 3rd party, that he wasn’t able to cancel on his end. I explain to him that because we were passed the check in time I wouldn’t be able to get any refunds. He was adamant that he couldn’t do anything and I was told to cancel on my own. I asked to speak to a manager, and he was able to help me out by canceling our reservations on his end.
Bodde här 2 nätter i april 2024
Svar från Stephen 1 maj 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.

10/10 Fantastiskt

Nancy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was awesome, especially the breakfast. We did not have extra blankets in the closets.
Bodde här 1 natt i januari 2024
Svar från Stephen 1 maj 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.

2/10 Väldigt dåligt

Rosemarie

Reste i grupp
Gillade inte: Renlighet och boendets skick och faciliteter
The property was under construction. It was terrible conditions around the hotel. Noisy, dirty in the surrounding area. Workers for the Reno were everywhere. We were not. Notified in advance.
Bodde här 1 natt i april 2024
Svar från Stephen 1 maj 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.

4/10 Dåligt

maryana

Reste med sin partner
Gillade: Renlighet och bekvämligheter
Gillade inte: Boendets skick och faciliteter
First of all we never received anything about the hotel doing construction on the property there was pallets everywhere and trucks blocking into getting into parking in the front I had to go all the way around the building I should be refunded my money
Bodde här 1 natt i april 2024

6/10 Okej

David

Reste med sin partner
Gillade: Renlighet och personal och service
Quiet and clean
Bodde här 1 natt i april 2024

10/10 Fantastiskt

Stephen

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property is being renovated and will be beautiful once completed Can’t wait to return in the summer for the completion
Bodde här 2 nätter i mars 2024

10/10 Fantastiskt

Paul, Sparta

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Phenomenal place to stay, amazing service, clean and very accessible. Would definitely stay again.
Bodde här 1 natt i mars 2024

10/10 Fantastiskt

Mike

Bodde här 1 natt i mars 2024

8/10 Bra

Christopher

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
I only stayed 2 nights but something that I didn't like was that they were undergoing repairs (we didn't know beforehand) and construction and they started working at 8am and because of the noises and vibrations you couldn't sleep anymore after this time.
Bodde här 2 nätter i mars 2024
Svar från Stephen 19 mars 2024
Dear Christopher,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.

6/10 Okej

HARRY

Reste med familjen
Gillade: Rummets bekvämlighet
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Exterior looks run down and dirty. Restaurant food has declined. The breakfast in the past was great now its premade not very good. Staff was great, bed was comfortable . Newer air & heat in rooms. Pool was closed.
Bodde här 2 nätter i februari 2024
Svar från Stephen 8 mars 2024
Dear Harry,Thank you for taking the time to share your experience about your recent stay at our hotel. I want to sincerely extend a heartfelt apology for the inconvenience you encountered during your stay. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests, and we regret that we fell short of your experience. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback regarding the pool closure will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.Sincerely,Stephen

6/10 Okej

Sandra

Gillade: Renlighet och personal och service
Bodde här 1 natt i februari 2024
Svar från Stephen 8 mars 2024
Dear Sandra,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests, and we regret that we fell short of your experience. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.

6/10 Okej

Donna

Affärsresenär
Gillade inte: Bekvämligheter
Shampoo in bathroom was empty. Ice on floor didn't work
Bodde här 2 nätter i januari 2024
Svar från Stephen 8 mars 2024
Dear Donna,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests, and we regret that we fell short of your experience. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.

10/10 Fantastiskt

Natividad

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bedding was super comfortable and quality linen.
Svar från Stephen 19 mars 2024
Dear Natividad,Thank you for taking the time to share your experience about your recent stay at our hotel. We understand how important a seamless and enjoyable experience is for our guests. Your feedback is invaluable to us as we continuously strive to improve our services and facilities.

10/10 Fantastiskt

Joe, Dagsboro

Bodde här 2 nätter i januari 2024

10/10 Fantastiskt

Donna

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Clean and comfortable room
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Miguel

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Managaer and staff were excellent, booking through expedia not so great.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Michael

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rockaway Hilton Garden Inn
Bodde här 1 natt i december 2023

8/10 Bra

Robert, Woodbridge

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Everything was good
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Paul, Sparta

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2023

8/10 Bra

Donna

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Hotel is tired looking needs some updating, there is peeling wallpaper in the bathroom and rust stains in the tub.
Bodde här 2 nätter i december 2023
Svar från Stephen 8 mars 2024
Dear Donna,Thank you for taking the time to share your experience about your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We understand how important a seamless and enjoyable experience is for our guests, and we regret that we fell short of your experience. Rest assured, we take your concerns seriously and will address them with the utmost urgency. We are actively working to mitigate the impact of our ongoing renovations and ensure that future guests do not encounter similar inconveniences. Your feedback will be thoroughly reviewed by our management team to identify areas of improvement. We truly value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly if there is anything further we can do to make amends for your recent experience.Sincerely,Stephen

10/10 Fantastiskt

Nancy

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i december 2023

10/10 Fantastiskt

Mary

Reste med sin partner, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Took our dogs, no issues. It’s in a mall area, so if you’re looking to shop and dine, it works. Convenient to major highways. Nice bar and breakfast area. Clean.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Elizabeth

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We stay here all the time as we have relatives who live in Wharton. We love the price and the convenience.
Bodde här 2 nätter i november 2023

10/10 Fantastiskt

Martha

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Walking distance to the Rockaway mall and good restaurants
Bodde här 4 nätter i november 2023

4/10 Dåligt

Elaine

Gillade inte: Renlighet och boendets skick och faciliteter
Not the room ordered Customer service at front desk poor
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Eva

Gillade: Renlighet, personal och service och boendets skick och faciliteter
.
Bodde här 3 nätter i november 2023

10/10 Fantastiskt

Amanda

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Marilou

Bodde här 2 nätter i november 2023

8/10 Bra

Cindy

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
When you need a comfortable place to stay this is a best bet for the Rockaway area since it's reasonable. You get what you pay for and the beds are very nice.
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Nancy

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
It was clean and inviting, nicely decorated.
Bodde här 2 nätter i november 2023

8/10 Bra

Jay

Affärsresenär
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff at the hotel were extremely helpful and courteous. The area around the hotel has multiple dining and shopping options within a short walkable distance. My room, while it could use an update, was clean and comfortable.
Bodde här 2 nätter i november 2023

4/10 Dåligt

Tom

Reste med familjen
Gillade inte: Renlighet och rummets bekvämlighet
Unfortunately disappointing
Had to go get our own toilet paper because they left us a 1/4 roll. Tried to go get in the pool which was slimy and disgusting so couldn’t use it. We then proceeded to try to use the jacuzzi which was cold and didn’t work. Place needs to be updated and cleaned. Don’t waste your money. Manager did handle it very professionally though after speaking with him.
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Christopher

Reste med sin partner
Gillade inte: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This was one of the worst check in processes I've ever experienced. The first thing the guy at the front desk says is "I don't have any rooms available". Mind you, it's 4pm there are multiple people waiting for their room at "check in" time. The guy was so rude, no remorse, and the excuse of they had a lot of weddings yesterday is unreal. Has that not been the case every weekend? We had to get ready for the wedding in the lobby bathrooms. Absolutely horrible.
Bodde här 1 natt i oktober 2023

2/10 Väldigt dåligt

Emily

Reste med familj och småbarn
Gillade: Renlighet, bekvämligheter och boendets skick och faciliteter
There were no lights on in the parking lot. Then I was told they had no rooms available and I would have to contact Expedia to get my reservation changed. Thankfully another gentleman gave up his room so my son and I didn’t have to go somewhere else.
Bodde här 1 natt i oktober 2023

4/10 Dåligt

Kin

Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
the room so old and smell, need major upgrade
Bodde här 2 nätter i oktober 2023

6/10 Okej

Kelly

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i oktober 2023

6/10 Okej

Denise

Reste med familjen
Gillade inte: Boendets skick och faciliteter
Things did not work properly. Jacuzzi broken, maid service did not come even though we had requested, at 1:00 pm, restaurant closed and we couldn’t get lunch.
Bodde här 2 nätter i september 2023

10/10 Fantastiskt

Vijay

Affärsresenär
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 8 nätter i september 2023

2/10 Väldigt dåligt

Donna

Gillade inte: Personal och service och boendets skick och faciliteter
The property was run down. Housekeeping and service is the worst I have ever seen in my 40 years of traveling. Took 5 days to get my room cleaned without requesting it!
Bodde här 7 nätter i september 2023

8/10 Bra

Sandra Mae, Painesville

Reste med familjen
Gillade: Renlighet och boendets skick och faciliteter
Staff wasn’t over friendly at desk.
Bodde här 1 natt i september 2023

4/10 Dåligt

Seunghee

Gillade inte: Renlighet och boendets skick och faciliteter
Not very tidy
Bodde här 1 natt i september 2023

8/10 Bra

Zicheng

Bodde här 1 natt i september 2023

2/10 Väldigt dåligt

Nilesh

Bodde här 1 natt i september 2023

10/10 Fantastiskt

Norma

Bodde här 1 natt i september 2023

4/10 Dåligt

Florentino

Gillade inte: Personal och service
Bodde här 1 natt i september 2023

6/10 Okej

Regina

Reste med familj och småbarn
Gillade: Personal och service
We were up early waiting to swim, the pool was still locked after 8am and staff was kind to let us in. Towel rack was empty & wet/dirty towel bin was full. After going back to front desk we were brought clean towels. Then when we tried the hot tub it was room temperature. Several jets were broken. Staff made attempt to turn it in but after an hour it was barely warm. Later back in room we showered that night. Unfortunately my niece left her towel on floor and all our towels were still wet in am. No big deal right? We requested downstairs for more towels and we were drilled with a survey of questions of why we needed more towels, we’re there not enough. It felt like a burden and problem that we were asking for more towels. Had we seen cleaning people on our floor in am we would have given wet towels back & asked for dry ones. However, since it’s pushed to not get cleaning through your stay, we never saw the cleaning staff on the floor while we were there. Our floor seemed pretty quiet for guests which was ok for us. Overall, it wasn’t a bad experience, just a little more attention do details & upkeep is needed.
Bodde här 3 nätter i september 2023