Susan, I am so sorry for the construction mess. I hope that you will come back and see us when all of this has been completed. Thank you for your feedback.

Thank you Frances! Please come back and see us this summer when the renovations are complete.

Hi Randall. Thank you for your feedback. Construction is always a difficult process. We recently installed specialized smoke detectors in the rooms to help with guests smoking and vaping. I am glad that the staff was helpful and your room was clean as it should be. I hope that you will come back and visit us again this summer when you can see all that we have accomplished. Thank you again.

Stephen, thank you for your response. Let us know where we can improve. We are currently under renovation and are working hard to provide our guests with a top-notch hotel experience.

Thank you for your feedback Pamela. I am sorry that you were not happy with your experience here. We recently installed specialized smoke detectors to help determine who the offenders are in our non-smoking facility. We are in the process of totally renovating our hotel. I hope that you will come back and see us when it is complete. Again, thank you for your feedback.

Arthur, I am so sorry that you had such an unpleasant experience. Our housekeepers work very hard to keep our rooms clean. The hotel is very old and we just started the process of completely renovating the building. This will include brand new plumbing. It is our hope that by the summer, you will find a brand new and much improved hotel experience. Again, we apologize for your experience and sincerely hope that you will give us another try in the summer. Thank you again for your feedback, it helps us see where we need to improve. Happy Holidays!

We want to let you know that we appreciate your feedback. We recently purchased this hotel and have been preparing for a major renovation since the purchase. This week we started construction. We are putting in an addition featuring a new and improved front desk area. All of the rooms and hallways will be completely renovated. We would love it if you could visit us again this summer so that we can provide you with a new and improved hotel experience. Thank you again and Happy Holidays!

Gary, Thank you for your response. We purchased the hotel in August and have been preparing for major construction since. Construction started this week. We are doing a complete overhaul on the entire hotel. The kiosk is on a trial basis and we appreciate your input. We would love it if you would come back and see us this summer and let us know how we are doing. Happy Holidays!

Good Morning Virginia. I am so sorry for your difficulties. Since October, we have updated our staff to ensure that our desk is staffed, breakfast is on time and complete. We are working hard at the remodeling and hope to have it completed by late spring. Please come back and see us this summer so we can provide you a top-notch hotel experience. Thank you for sharing your feedback with us. It helps us see where we need to improve.

I am sorry that you were disappointed with your stay. Since you stayed here in October, we have been working hard to improve. We have new staff, and are renovating the entire hotel. I sincerely hope that you will come back and see us this summer when we can show you what we've done to improve. Thank you for your feedback.

Hi Amanda. You are a local so you know the struggles this hotel has had in years past. We recently purchased the hotel and have been working hard to transform this into a beautiful property. We are currently under construction, doing a complete overhaul on the entire property. We appreciate feedback as it helps us to improve. Thank you.

Thomas, thank you for your feedback. I am so sorry that the pool was closed. I believe the pool was closed because a guest had broke a glass bottle. Unfortunately, they had to bring in a pool cleaner to clean the pool and the area surrounding it to ensure no one was injured. Thank you again for your feedback.

Thank you Patricia! We are glad you enjoyed your stay.

Hi Laura, we want to let you know that there is always someone available at the front desk from 7am until 11pm at night. The text message is a program that is automatically sent through our booking program. We prefer for guests to come and check in with us at the front desk so we can confirm your registration. Some guests prefer to go directly to their rooms. Either way is fine. I am sorry that you felt there was no one available to assist you. During the overnights, we have a kiosk with a live agent to assist now as well as a phone in the lobby that you are able to call our on-site staff. Thank you for letting us know, your feedback is appreciated. Happy Holidays!

I am sorry that you feel this way. You never called us until the next day (check-out) to let us know you weren't coming. I told you that we would be more than happy to provide you with a refund, all you had to do was send us a copy of your discharge papers to show you were actually in the hospital. We did not give out your room at all. We held it for you not knowing whether you were coming or not. In the future, I would recommend letting a hotel know in advance, not when you were supposed to be checking-out.

Jay,I am so sorry for all of that. We are actually getting ready to do a complete overhaul on the hotel. That will include setting up the new ice machine. We do have an ice machine in the dining room that is accessible 24/7. We hope that you will come and see us next summer when we have finished all of the renovations.

Thank you Shirley. As you know, this hotel is very old and in need of some updating. We are starting renovations here soon and by summer you will find a new and improved hotel experience. I hope you will come back to see us.

Thank you for your input Travis. I am taking all of these reviews very seriously. Our rooms are one of the least expensive rooms in this area. You are right, this hotel is over 60 years old. It has been slightly renovated throughout the years so some of the rooms may be more outdated than others. We are currently getting ready to do a complete overhaul on the hotel. It is my hope that you will try us again in the summer when we can provide you with a new and improved hotel experience.

Hi Patricia,I am trying to reach out to everyone who has posted reviews in the last month. I just received access to the messages or I would have responded sooner. You are right that a lot of things are old in need of update. Not all of our rooms are like the one you experienced. However, we are in the process of doing a complete overhaul at the hotel. I would like to encourage you to try us again in the summer when we can provide you with a new and improved hotel experience.

Thank you Ellie. I am glad that you enjoyed your stay!