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Recensioner av Candlewood Suites Rocky Mount, an IHG Hotel

2.5 out of 5
Candlewood Suites Rocky Mount, an IHG Hotel
688 English Rd, Rocky Mount, NC

Recensioner

8,4

Väldigt bra

10 - Fantastiskt i betyg. 437 av 867 recensioner" "
8 - Bra i betyg. 258 av 867 recensioner" "
6 - Okej i betyg. 94 av 867 recensioner" "
4 - Dåligt i betyg. 53 av 867 recensioner" "
2 - Väldigt dåligt i betyg. 25 av 867 recensioner" "

8,6/10

Renlighet

9,0/10

Personal och service

8,0/10

Bekvämligheter

8,4/10

Boendets skick och faciliteter

8,6/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Jason

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff was outstanding!!!!!! Great job, especially the front desk staff.
Bodde här 2 nätter i april 2024
Svar från br 30 apr. 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Fantastiskt

Lois

Gillade: Renlighet, personal och service och boendets skick och faciliteter
The beds are very high and difficult for shorter people to get into..
Bodde här 1 natt i april 2024
Svar från BR 21 apr. 2024
Dear Lois,Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay.We apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope to welcome you back soon and provide an even better experience next time.Best regards, Bianca, Front Desk Supervisor

10/10 Fantastiskt

Christopher

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
All was great...especially at a very good price.
Bodde här 3 nätter i april 2024
Svar från BR 21 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay.We apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope to welcome you back soon and provide an even better experience next time.Best regards, Bianca, Front Desk Supervisor

10/10 Fantastiskt

Lavarres

Affärsresenär, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location near highway
Bodde här 1 natt i april 2024
Svar från BR 21 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay.We apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope to welcome you back soon and provide an even better experience next time.Best regards, Bianca, Front Desk Supervisor

10/10 Fantastiskt

MARIO

Reste med familj och småbarn, Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent from desk and housekeeping staff. They went beyond to ensure I was a satisfied customer.
Bodde här 2 nätter i mars 2024
Svar från BR 21 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay.We apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope to welcome you back soon and provide an even better experience next time.Best regards, Bianca, Front Desk Supervisor

10/10 Fantastiskt

Susan

Bodde här 1 natt i mars 2024
Svar från BR 21 apr. 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay.We apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope to welcome you back soon and provide an even better experience next time.Best regards, Bianca, Front Desk Supervisor

10/10 Fantastiskt

MICHAEL W

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice reprieve from driving.
Bodde här 1 natt i februari 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Fantastiskt

Stephen

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Great hostess
Bodde här 1 natt i mars 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

6/10 Okej

Lisa

Reste med familjen
Gillade inte: Renlighet, bekvämligheter och boendets skick och faciliteter
This property was not very clean.
Bodde här 1 natt i mars 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Fantastiskt

Lakiesha

All
Bodde här 2 nätter i mars 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

2/10 Väldigt dåligt

Mary

Reste med sin partner
Gillade inte: Bekvämligheter
I didn’t like the face I reserved room 313 from February 15th thru February 23rd I’m coming all the way from Houston also.. So soon as I get to the hotel I get my key and another guess was registered to my room so they gave me a handicap room then the following day The manager told me I had to come down and get another room so this the 3rd room so the night before I leave the dishwasher started leaking water so I was told to come get keys to another room and when I got in this room the screen was broken I took a video soon as I got In the room brought it down to the lady who was working so this a total of 4 rooms in a week I had to unpack 3 times I didn’t get a chance to even get comfortable I wasn’t compensated or anything or no refund or not a dollar given back they had attitudes like I was in the wrong I called corporate and I’m waiting on them to get back with me even one of the workers told me I was supposed to be refunded… I’m taking this to court that was too much then I had to pay a deposit but I had to go through all that and no compensation it’s unacceptable I’ll never visit them again very unprofessional staff
Bodde här 8 nätter i februari 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback. -BR

10/10 Fantastiskt

scott, Gilsum

Bodde här 1 natt i februari 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Fantastiskt

Richard

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i februari 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Fantastiskt

Nayds

Gillade: Boendets skick och faciliteter
Clean quiet accessible hotel.
Bodde här 1 natt i februari 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Fantastiskt

Teresa, spring hope

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Nice place
Bodde här 4 nätter i januari 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Fantastiskt

Cheryl

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 1 natt i januari 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

6/10 Okej

John

Affärsresenär
Okay for the Money
Hotel is okay for the price. Showing signs of wear and tear and could use some updating. Kitchen needs to be stocked with more usable items. Hallway carpets need to be replaced. Room service is offer only ONCE per week.
Bodde här 1 natt i januari 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Fantastiskt

Robert

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i januari 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Fantastiskt

George

Bodde här 1 natt i januari 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Fantastiskt

Paola

Reste med familjen, Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Being able to travel with my dog sometimes gets hard especially to find places to stay in. Well not with this hotel, Keisha was the absolute best. She was so accommodating to me and my family. Not only did she make me feel welcomed she also took her time to explain everything about CandleWood IHG.
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Lawrence

Bodde här 1 natt i januari 2024
Svar från BR 21 mars 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

8/10 Bra

Gary

Reste med familjen
Gillade: Renlighet, personal och service och bekvämligheter
Gillade inte: Boendets skick och faciliteter
Great Price, nice staff! However, the only issue was the door to our room. The door had been hacked at the lock. The door was heavy-duty steel, yet someone had used a crowbar to get in????
Bodde här 1 natt i januari 2024

10/10 Fantastiskt

Sherie

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Joseph

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Peaceful
Bianca was wonderful during check in
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Gabrielle

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2023

2/10 Väldigt dåligt

Zoily

Bodde här 1 natt i december 2023

10/10 Fantastiskt

Michael

Reste med familjen, Reste med sin partner
Gillade: Renlighet och personal och service
Lakisha was very thoughtful and professional. She gave my wife and I great recommendation for dinner.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Margaret

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Roomy sweet
Driving home from PA, stop overnight was very surprised to get a sweet very roomy, for such a low price.
Bodde här 1 natt i december 2023

10/10 Fantastiskt

Helen

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
I had never stayed at a Candlewood property and it exceeded my expectations. Big comfy room with kitchenette and everything I needed. The staff was great- especially Lakeisha, Lauren and the night manager. I will visit again and recommend over the other available options.
Bodde här 1 natt i december 2023
Svar från BR 17 dec. 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

8/10 Bra

Dee Dee

Bodde här 1 natt i november 2023
Svar från BR 17 dec. 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

8/10 Bra

Marthe

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 1 natt i november 2023

10/10 Fantastiskt

Gail

Reste med husdjur
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The people who work there are very nice.
Bodde här 3 nätter i november 2023
Svar från Br 17 dec. 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

2/10 Väldigt dåligt

Candy, Saint PETERSBURG

Affärsresenär, Reste med sin partner
Gillade inte: Renlighet, personal och service och boendets skick och faciliteter
Highway robbery!! They are charging a very premium price for these rooms and the are worse then the worst budget hotel. It's a filthy crumbling dump. This was the first and last time I will stay in a Candlewood Inn.
Bodde här 1 natt i november 2023
Svar från CBritt 20 nov. 2023
Dear April,Thank you for taking the time to rate your stay with us. I regret that we did not meet your expectations, however, I'd hope that you will be willing to give us another chance to wow you with the great service that we are noted for in our field of service.CBritt

10/10 Fantastiskt

Kerry

Bodde här 1 natt i november 2023
Svar från BR 17 dec. 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

10/10 Fantastiskt

Verma

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Staff was absolutely amazing./ front desk
Bodde här 3 nätter i november 2023
Svar från BR 20 nov. 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

6/10 Okej

Barbara

Gillade: Renlighet och personal och service
Bodde här 1 natt i november 2023
Svar från BR 20 nov. 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

2/10 Väldigt dåligt

Bodo

Reste med familjen
This place is rundown. We have stayed at IHG hotels before and loved them. It’s dark. It’s smelly and just awful. Don’t stay here, there are many others at the same exit in NC.
Bodde här 1 natt i november 2023
Svar från CBritt 20 nov. 2023
Dear April,Thank you for taking the time to rate your stay with us. I regret that we did not meet your expectations, however, I'd hope that you will be willing to give us another chance to wow you with the great service that we are noted for in our field of service.CBritt

10/10 Fantastiskt

Robin

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Everything was perfect just wish the bathroom was a little cleaner
Bodde här 2 nätter i oktober 2023
Svar från BR 1 nov. 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

4/10 Dåligt

April

Reste med familjen
Gillade inte: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Not good
The service was awful the room were not clean
Bodde här 3 nätter i oktober 2023
Svar från CBritt 1 nov. 2023
Dear April,Thank you for taking the time to rate your stay with us. I regret that we did not meet your expectations, however, I'd hope that you will be willing to give us another chance to wow you with the great service that we are noted for in our field of service.CBritt

2/10 Väldigt dåligt

Amilcar

Gillade inte: Renlighet, boendets skick och faciliteter och rummets bekvämlighet
Never again!
Bodde här 2 nätter i oktober 2023
Svar från CBritt 27 okt. 2023
Dear Amilca,Thank you for taking the time to rate your stay with us. I regret that we did not meet your expectations, however, I'd hope that you will be willing to give us another chance to wow you with the great service that we are noted for in our field of service.CBritt

10/10 Fantastiskt

James

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i oktober 2023
Svar från Br 26 okt. 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

10/10 Fantastiskt

Taneaka, Coatesville

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Employees
Bodde här 1 natt i oktober 2023
Svar från BR 23 okt. 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards,

10/10 Fantastiskt

Denise

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Will look for Candlewood in the future!
Stopped on a road trip at 10:30pm. The staff could not have been nicer, and the room was very comfortable. Good shower, comfy beds and extra’s like stovetop, microwave and full fridge. Also the lobby smelled really good!
Bodde här 1 natt i oktober 2023
Svar från BR 23 okt. 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards,

4/10 Dåligt

James

Reste med familjen
Gillade inte: Personal och service och bekvämligheter
Have stayed there many times always with a pet and a fee of 25 dollars. Yesterday was charged 75 dollars and when I booked a month ago was told it was still 25 dollars. A sad way to e d a relationship.
Bodde här 1 natt i oktober 2023
Svar från BR 23 okt. 2023
We are sorry you are upset about our new Pet Policy. We apologize for the inconvenience.

8/10 Bra

Lorna

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Quick and easy stop for night
Issue with system checking in and was supposed to sign documents when it came up. I never got a call but did sign on my way out the door. Easy location to get off highway and right back on. Good nights rest.
Bodde här 1 natt i september 2023
Svar från CBritt 10 okt. 2023
Dear Lorna,Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards,CBritt

10/10 Fantastiskt

Dena

Reste med familj och småbarn, Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We came to Rocky Mount for baseball tournament and it was very convenient to sport complex, other hotels (where other teams stayed), restaurants and etc.. parking was perfect.
Bodde här 2 nätter i september 2023
Svar från CBritt 10 okt. 2023
Dear Dena,Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards,CBritt

10/10 Fantastiskt

Clorinda

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2023
Svar från CBritt 20 sep. 2023
Dear Clorinda,Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards,CBritt

8/10 Bra

Jessica

Bodde här 1 natt i augusti 2023
Svar från CBritt 19 aug. 2023
Dear John,Thank you for choosing the Candlewood Suites and thank you for taking the time out of your travels to let us know about your stay. We hope that you will visit us again upon your return to our great area.Warmest regards,CBritt

10/10 Fantastiskt

John

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Family Reunion Stay - Great Hotel
Very nice stay - all good. Maybe a continental breakfast would be an improvement.
Bodde här 1 natt i augusti 2023
Svar från CBritt 9 aug. 2023
Dear John,Thank you for choosing the Candlewood Suites and thank you for taking the time out of your travels to let us know about your stay. We hope that you will visit us again upon your return to our great area.Warmest regards,CBritt

10/10 Fantastiskt

tanayjah

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
nice area & close to everything
Bodde här 1 natt i juli 2023
Svar från BR 29 juli 2023
Dear Tanayjah,Thank you so much for taking time out of your day to write a review about our Hotel! We are happy you enjoyed your time with us! We hope to see you again soon!-Br