To start with the good things, the breakfast was great and the cleanness was superb. However, despite the information about Air condition being available it turns out that they shut it down in low season and they were not willing to turn it back on which resulted in super hot rooms. I asked to turn the AC, one day the staff would be saying they will turn it on, another day that they will send a technician but it was just a way of stalling us. They knew exactly what was wrong and did nothing about it. They came clean last day that they have the AC off and are not able to turn it on because that’s the law. However the law did not prohibit them to take copies of passports. Keep in mind that even if they return the copy of your passport, the copying machine probably holds the image for another month or so. Hotels.com support was not helpful either.