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Recensioner av Best Western Premier Hotel Royal Santina

4 out of 5

Recensioner

9,0

Underbart

10 - Fantastiskt i betyg. 574 av 1001 recensioner" "
8 - Bra i betyg. 315 av 1001 recensioner" "
6 - Okej i betyg. 71 av 1001 recensioner" "
4 - Dåligt i betyg. 24 av 1001 recensioner" "
2 - Väldigt dåligt i betyg. 17 av 1001 recensioner" "

9,2/10

Renlighet

9,0/10

Personal och service

8,8/10

Bekvämligheter

8,8/10

Boendets skick och faciliteter

9,0/10

Hållbarhet

Recensioner

10/10 Fantastiskt

Remi

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Rekommenderar
Bästa hotellet!! Rent, fint och toppen service!
Bodde här 1 natt i augusti 2023
Svar från Stefania Pesci - Guest Relations 11 aug. 2023
Dear Remi,thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back to our hotel in the future.Kind regards,Stefania PesciGuest RelationsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i september 2021
Svar från Stefania - Guest Relations 27 sep. 2021
Dear Guest, We thank you for your positive rating! We look forward to welcoming you back on a future visit. Sincerely, Stefania Pesci Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma

10/10 Fantastiskt

Aiham

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Absolutely amazing in all perspectives! The receptionist was so Nice!!!
Bodde här 1 natt i augusti 2020
Svar från Stefania - Guest Relations 22 aug. 2020
Dear Aiham, Thank you so much for such a wonderful feedback! We look forward to welcoming you back soon. Kind regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bra hotell i centrala Rom.
Bra hotell för rimligt pris i centrala Rom. Nära till tunnelbanan, tåg, affärer och sevärdheter. Trevlig personal och bra service.
Bodde här 6 nätter i juli 2019
Svar från Stefania 13 aug. 2019
Dear Guest, We thank you for your review. We are glad you enjoyed your stay and for your appreciations about location and our staff. We hope to welcome you back in the future. Best regards Stefania Pesci Guest Relations Bw Premier Hotel Royal Santina

8/10 Bra

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i december 2018

10/10 Fantastiskt

Trine, København

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i december 2018

6/10 Okej

Verifierad resenär

Hotellet ligger mycket nära Termini centralen i Rom och nära sevärdheter. Rummet var bra men personalen kunde vara mer uppmärksamma på detaljer. I mitt rum hade man glömt kvar en smutsig handduk och jag fick säga till två gånger innan man tog bort den. Toaletten i lobbyn var under all kritik, ofräsch och sunkig med stora gula fläckar runt toalettsitsen. Frukosten var ok. Jag skulle inte ge hotellet fyra stjärnor, max 3.
Bodde här 1 natt i november 2018

10/10 Fantastiskt

Jan

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Fräscht hotell med trevlig personal. Bra frukost.
Bodde här 3 nätter i september 2018

10/10 Fantastiskt

Gunnar

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Tredje vistelsen på Royal Santina. Vi återkommer!
Royal Santina är hotellet helt i vår smak. För tredje gången blir vi väl mottagna i receptionen och känner oss välkomna och hemma. "La Frittura Mista" på kvällen jättegod och med fin service. Dessutom med 20% välkomstrabatt! Det snygga rummet med sin perfekta AC och härliga sängar var i perfekt skick. Som sammanfattning är Royal Santina det hotell vi saknat efter många tidigare Romvistelser. Vi återkommer! Gunnar och Lucia
Bodde här 1 natt i juli 2018

10/10 Fantastiskt

Evelina

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Svar från Roberta - Guest Relations 12 apr. 2018
Dear Evelina, thank you for taking the time to write this review! We were glad to know that your stay in our hotel has been pleasant and comfortable. We really hope to have you soon and again as our guest! Best regards, Roberta Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group – Rome

10/10 Fantastiskt

Emma

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Riktigt bra hotell! Väldigt nöjd.
Bor här för andra gången och är lika nöjd nu! Väldigt trevlig personal, mycket rent! Superhärlig dusch! Och stort frukostutbud. Väldigt nöjd.
Bodde här 1 natt i augusti 2017

10/10 Fantastiskt

Kerstin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 2 nätter i juli 2017

10/10 Fantastiskt

Verifierad resenär

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet

10/10 Fantastiskt

Elisa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excelente hotel, muy moderno y cerca de la estacion central termini.
Bodde här 2 nätter i april 2024
Svar från Rogelia 2 maj 2024
Gracias por su comentario, para nosotros es muy importante.Esperemos muy pronto de poder darle la bienvenida nuevamente en nuestro Hotel.

10/10 Fantastiskt

jodie

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
This property was excellent , the restaurant staff was extraordinary ..thank you so very much Nadia and Francesca . Your kindness and help really made our stay there a blessing !.. the food was excellent . the room in the hotel was clean and safe .The hotel is centrally located so getting around Rome was easy , thank you Royal Santina we had fun , J&G
Bodde här 3 nätter i april 2024
Svar från Stefania Pesci - Reviews Manager 30 apr. 2024
Dear Jodie,Thank you for your glowing review! We're thrilled to hear that you had an excellent stay with us and that our restaurant staff, especially Nadia and Francesca, went above and beyond to make your experience memorable.We can't wait to welcome you back for another fantastic experience.Best regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Baek

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Nice hotel in a convenient location next to Termini. It was easy to use the metro from the hotel to get to all the tourist sights during our stay. Plenty of restaurants in the area. The hotel was nice and the staff was very friendly. The breakfast was enjoyable and I would recommend Santina to anyone.
Svar från Stefania Pesci - Reviews Manager 30 apr. 2024
Dear Baek,Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay and found our location convenient. We're thrilled you appreciated our friendly staff and enjoyed our breakfast offerings. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.Best regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Debbie

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i april 2024
Svar från Alessia 18 apr. 2024
Dear Debbie,thank you very much for your feedback, it is very important to us.Hope to have you again as our guests in Rome.Regards

10/10 Fantastiskt

Patrick

Reste i grupp, Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Good location, value for money
Bodde här 2 nätter i februari 2024
Svar från Stefania Pesci - Reviews Manager 12 apr. 2024
Dear Patrick,Thank you for your review. We are pleased to hear that you enjoyed your stay.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Bra

Lorena, Pflugerville

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
It was a very good hotel, very safe, everything so close, one of my favorites hotels in italy
Bodde här 2 nätter i april 2024
Svar från Alessia 10 apr. 2024
thank you!

6/10 Okej

Edith

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 6 nätter i april 2024
Svar från Alessia 10 apr. 2024
thank you!

8/10 Bra

Sau Yan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Only few minutes walk from the termini. The breakfast is nice.
Bodde här 2 nätter i mars 2024
Svar från Alessia 2 apr. 2024
thank you

8/10 Bra

Byeong

Reste med sin partner
Gillade: Renlighet, personal och service och bekvämligheter
Breakfast is just that!
Bodde här 3 nätter i mars 2024
Svar från Stefania Pesci - Reviews Manager 25 mars 2024
Dear Byeong,Thank you for your feedback. We're glad to hear that you enjoyed our breakfast offerings. However, if there's anything specific you'd like to see added or improved upon, please feel free to let us know.We hope to welcome you back soon for another enjoyable stay.Kind regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Thelma

Reste med familjen
Gillade: Renlighet, personal och service och boendets skick och faciliteter
This was the best Best Western property I’ve stayed so far. Very clean , room is large enough for a couple . Convenient to Roma Termini and staff very friendly . Restaurants and shops nearby . I would stay here again . Happy customer here :)
Bodde här 1 natt i februari 2024
Svar från Stefania Pesci - Guest Reviews Manager 26 feb. 2024
Dear Thelma,We are thrilled to hear that you had such a positive experience at our property! Your satisfaction is our top priority, and we're delighted to have exceeded your expectations. We can't wait to welcome you back for another fantastic stay.SincerelyStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Jamie

Reste i grupp
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
We had a really great stay here for our trip to Rome. The staff were very friendly and helpful, the rooms were modern and a good size and it is well located next to Termini station. We'd definitely stay here again!
Bodde här 3 nätter i februari 2024
Svar från Alessia 8 feb. 2024
Dear Jamie,thank you for your feedback, it is very important for us.hope to have you again as our guest.Regards,Alessia

10/10 Fantastiskt

WOOK

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
로마 테르미니역 도보 3분거리 로마에서 가장 깨끗함 시설 우수함 다만 비싼 가격이 조금 부담됨
Svar från Alessia 31 jan. 2024
thank you!

8/10 Bra

Reece

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 3 nätter i januari 2024
Svar från Alessia 31 jan. 2024
thank you!

10/10 Fantastiskt

WOOK

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
역시 깨끗하고 편안한 숙소 로마 테르미니역 근처에서 최고입니다 테르미니역 지하 슈퍼마켓 가깝고 근처 식당 슈퍼 다 가깝고 좋습니다 로마시내관광 투어버스는 가성비가 안나옵니다 한정거장 갔다가 내려서 관광하고 다시 타려면 대기시간이 너무 길고 관광지와 정류장 거리가 있어서 몇번 이용 못하고 하루 끝남
Svar från Stefania Pesci - Guest Reviews Manager 29 jan. 2024
Dear Wook,Thank you for your feedback. We are delighted that you found our location to be very convenient.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Seung Han

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i januari 2024
Svar från Stefania Pesci - Guest Reviews Manager 25 jan. 2024
Dear Seung Han,Thank you for your positive rating.We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Bra

John

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Short stay. Quick and easy. Near Roma Termini so easy to get here from FCO and to get around Rome. Friendly staff. Clean property.
Bodde här 2 nätter i januari 2024
Svar från Stefania Pesci - Guest Reviews Manager 17 jan. 2024
Dear John,Thank you for sharing your feedback on your short stay with us. We're delighted to hear that your experience was enjoyable. We look forward to welcoming you back for another pleasant stay.Best regards,Stefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Gunther

Reste med familjen
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Localização perfeita, a poucos metros da Estação Roma Termini, a principal estação de trem de Roma, de onde partem e chegam vários trens, inclusive para o Aeroporto de Fiumicino. Viemos do aeroporto e fomos para Milão de trem; a localização do Santina foi fundamental para isso. Uma dica especial é sair pelo lado direito para quem vem dos trens e andar pela rua em direção ao hotel (há uma parada de ônibus bem na rua). Siga à esquerda, e em poucos metros, você estará no hotel. O café da manhã superou nossas expectativas. Muito amplo, com muita variedade de alimentos. Nada supera os frios italianos, perfeitos. O garçom sempre pergunta se você deseja um espresso (bem curto mesmo) ou um cappuccino, mas existem outras opções na máquina, inclusive para quem aceitou a oferta do garçom. O pessoal da recepção é muito cordial. O quarto tem um tamanho bastante adequado. Estávamos em três adultos, e a cama king size e a cama de solteiro adicional tinham um tamanho adequado. O banheiro é espaçoso, o nosso tinha um box adaptado para deficientes que deve ser muito adequado. Não tem banheira ou algo assim, e embora não tenha um degrau, o sistema de isolamento deixa o banheiro bem seco. O ótimo espelho, bem iluminado, e um banquinho fizeram a alegria da minha filha na maquiagem.
Bodde här 4 nätter i januari 2024
Svar från Stefania Pesci - Guest Reviews Manager 15 jan. 2024
Dear Gunther,Thank you for taking the time to share your detailed and positive feedback. We are thrilled to hear that you found our location perfect and that our breakfast exceeded your expectations. We are pleased that you appreciated the prompt and courteous service from our staff, and that your room provided the comfort and amenities you needed.We are grateful for your kind words and are delighted to have contributed to your enjoyable trip. We look forward to welcoming you back in the future.Best regards,Stefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Bra

Masahiro

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Bodde här 2 nätter i januari 2024
Svar från Stefania Pesci - Guest Reviews Manager 8 jan. 2024
Dear Masahiro,Thank you for your positive rating.We hope to see you again in the future.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Bra

Li

Gillade: Renlighet, personal och service och rummets bekvämlighet
Bodde här 3 nätter i december 2023
Svar från Stefania Pesci - Guest Reviews Manager 2 jan. 2024
Dear Li,Thank you for your rating!We look forward to welcoming you back.SincerelyStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Bra

Li

Reste i grupp, Reste med familjen
Gillade: Renlighet och personal och service
Good experience
Staff are friendly. Location is super. But the room is a bit outdated.
Bodde här 3 nätter i december 2023
Svar från Stefania Pesci - Guest Reviews Manager 29 dec. 2023
Dear Li,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a good experience with us!We look forward to welcoming you back.SincerelyStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Sonja

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The staff were very friendly, the complimentary breakfast was excellent, I would definitely recommend this hotel to anyone visiting Rome!
Bodde här 3 nätter i december 2023
Svar från Alessia 23 dec. 2023
Thank you very much for your feedback!

10/10 Fantastiskt

Kin Hang

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
房間不小,有活動空間。離火車站很近。
Bodde här 3 nätter i december 2023
Svar från Stefania Pesci - Guest Reviews Manager 22 dec. 2023
Dear Kin Hang,We thank you for your feedback. We are delighted that you found spacious your room and enjoyed our location.We look forward to welcoming you back.SincerelyStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Bra

Cynthia

Gillade: Renlighet, personal och service och boendets skick och faciliteter
Near station
Svar från Stefania Pesci - Guest Reviews Manager 16 feb. 2024
Dear Cynthia,Thank you for your positive feedback. We are delighted that you enjoyed your stay and the proximity to the train station.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Bra

Raina

Reste med sin partner
Gillade: Renlighet, personal och service och boendets skick och faciliteter
The room/bathroom was really spacious and clean. Staff was friendly and promptly responded to any issues we had. Location was good, close to the train station with taxis also readily available. My only complaint was that we had no way to turn the air conditioning on leaving the room temperature uncomfortably warm.
Bodde här 2 nätter i december 2023
Svar från Stefania Pesci - Guest Reviews Manager 11 dec. 2023
Dear Raina,Thank you for sharing your feedback with us. We are pleased to hear that you found our rooms spacious and clean, and that our staff was friendly and responsive to your needs.However, we apologize for any inconvenience you experienced with the air conditioning. Your comfort is important to us, and we regret that this aspect may have affected your stay.We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Lisa

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Excellent location close to Termini Station - easy to find when we got off our train. Also conveniently the bus to the airport stops right across the street from the hotel. The hotel is about a half hour walk from the Colosseum. The room was beautiful - simple but very clean. Would stay there again.
Bodde här 2 nätter i december 2023
Svar från Stefania Pesci - Guest Reviews Manager 11 dec. 2023
Dear Lisa,Thank you for sharing your positive experience with us. We are thrilled to learn that you had a pleasant stay and that you would choose to stay with us again.We look forward to welcoming you back on your next visit to Rome.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Isamu

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Bodde här 4 nätter i november 2023
Svar från Stefania Pesci - Guest Reviews Manager 11 dec. 2023
Dear Isamu,Thank you for your positive rating!We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

HooMin

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 1 natt i november 2023
Svar från Stefania Pesci - Guest Reviews Manager 11 dec. 2023
Dear HooMin,Thank you for your positive rating!We look forward to welcoming you back.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

ISAO

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
ローマテルミニ駅から近く便利。 清潔感がありきれい。 スタッフは親切。 レストランもきれいで美味しかった。
Bodde här 3 nätter i november 2023
Svar från Stefania Pesci - Guest Reviews Manager 5 dec. 2023
Dear Isao,Thank you for taking the time to share your positive experience. Your appreciation means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Bra

Paula

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
They were at a convenient location. They safely stored our luggage before check-in hours and when we checked out but had lots of time to get to the airport. The thing we didn't like was that, though it was close to the transportation terminal, it was in an unsafe location, but then pick pockets are all over Rome! One night it was pretty noisy outside but it eventually subsided. The hotel itself was clean and well maintained. The staff was nice.
Bodde här 3 nätter i november 2023
Svar från Stefania Pesci - Guest Reviews Manager 5 dec. 2023
Dear Paula,Thank you for your kind review. We are pleased to know that you enjoyed your stay overall. We look forward to welcoming you back.SincerelyStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

janine

Reste med sin partner
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
Location was great!
Bodde här 2 nätter i november 2023
Svar från as 30 nov. 2023
thank you so much for your feedback!

10/10 Fantastiskt

Joseph

Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
The Staff is friendly and professional. They care about you enjoying your stay.
Bodde här 1 natt i november 2023
Svar från as 28 nov. 2023
Thank you very much for your feedback!Hope to see you again in the future!Regards,

6/10 Okej

MARCO ANTONIO, MEXICO

Reste med familjen
Gillade: Personal och service
El hotel esta muy cerca de la estacion Roma Termini,sirve mucho para usar el tren, el metro y taxis, practicamente el bus que va al Aeropuerto sale frente al hotel. Los alrededores son un poco sucios,habrá gente que le puede disgustar. En la descripcion del hotel dice que se habla español, pero nadie del personal que me atedió hablaba español, al ser una cadena americana se entiende que la mayoria hable inglés. Aun con la barrera del idioma el personal es muy amable. En el check-in te piden una tarjeta de credito y te hacen un cargo en la tarjeta que se libera hasta el check-out en caso de algun imprevisto, De eso no te hablan en la descripcion. El pago del impuesto municipal es al final de tu estancia en el check-out. En el lobby te dejan un mapa de la ciudad que te puede ayudar mucho. El desayuno buffet es bueno y tienen buen control para accesar. La habitacion es pequeña, camas ok, tv ok, internet ok, en el baño hay detalles de desgaste de los recipientes del jabon y shampoo, observe sarro y oxido, toallas ok, regadera y baño ok. Buen hotel 8/10.
Bodde här 4 nätter i november 2023
Svar från Stefania Pesci - Guest Reviews Manager 4 dec. 2023
Estimado Marco Antonio,Les damos las gracias por sus comentarios y estamos muy agradecidos de que haya estado satisfecho con su estancia en nuestro hotel. Sentimos las dificultades tenida con la comunicación. Nuestros estándares prevén que el personal de recepción hable mínimo dos idiomas, entre ellos tenemos una recepcionista nativa de Ecuador y lamentamos que durante su estancia no pudo atenderla personalmente.Esperamos tener la oportunidad de recibirla otra vez en el Royal Santina.Saludos cordialesStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Leice

Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Bodde här 4 nätter i november 2023
Svar från Stefania Pesci - Guest Reviews Manager 20 nov. 2023
Dear Leice,Thank you for your positive rating!We greatly appreciate it and hope to see you again soon.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Bra

Paulo r

Reste i grupp
Gillade: Renlighet, personal och service, boendets skick och faciliteter och rummets bekvämlighet
Ótima
A estadia foi otima, so o ar condicionado do quarto que desligava direto, cafe da manha farto e bom, funcionarios educadissimos, o Alex, um brasileiro que reside ha anos na Itália esta de parabéns, mioto prestativo.
Bodde här 4 nätter i november 2023
Svar från Stefania Pesci - Guest Reviews Manager 20 nov. 2023
Dear Paulo,Thank you for sharing your feedback with us. We are thrilled to hear that you had an excellent stay and enjoyed our breakfast. We appreciate your kind words about our staff, especially Alex, and we will certainly pass on the compliments to him.We look forward to the pleasure of welcoming you back in the future. SincerelyStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

10/10 Fantastiskt

Evelyn, San Juan

Reste med familjen
Gillade: Renlighet, personal och service, bekvämligheter och boendets skick och faciliteter
El hotel es hermoso, instalaciones modernas, limpio, seguro y el servicio excelente.
Bodde här 4 nätter i november 2023
Svar från Stefania Pesci - Guest Reviews Manager 17 nov. 2023
Estimada Evelyn,Agradecemos sus comentarios. Es fantástico saber que su experiencia con nosotros ha resultado satisfactoria.Sería un placer volver a hospedarle. AtentamenteStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

4/10 Dåligt

Steve

Reste i grupp
Gillade inte: Personal och service, bekvämligheter och boendets skick och faciliteter
1. The sink is too low & the faucet too high that water always spout out of the sink. 2. The frame in bathroom was rotten at Room# 703. 3. Air Condition was fail for several rooms without any reason. 4. Extra Charge Euro$60 for City/local tax than the total pricing listing in Expedia without notice.
Bodde här 5 nätter i november 2023
Svar från Stefania Pesci - Guest Reviews Manager 17 nov. 2023
Dear Steve,Thank you for taking the time to share your feedback with us, and we are sorry for the inconveniences you experienced during your stay. We apologize for the issue with the sink and faucet in your room. Your observation is valuable, and we will address this to ensure a more functional experience for our guests.We are concerned about the reported issue with the frame in the bathroom. Please be assured that we will investigate and rectify this promptly to maintain our high standard. We regret any inconvenience caused by the air conditioning issues. Our maintenance team thoroughly investigated the problem and found no malfunctions. We always encourage our guests to rely on our staff for any problems during their stay. On Expedia, the local tax is listed on the bill total, we are sorry it escaped your attention.We hope you will allow us to host you again in the future to give you a better experience.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma

8/10 Bra

EUNJUNG

Bodde här 1 natt i november 2023
Svar från Stefania Pesci - Guest Reviews Manager 17 nov. 2023
Dear Eunjung,Thank you for your rating.We hope to welcome you back in the future.Kind regardsStefania PesciGuest ReviewsBW Premier Hotel Royal SantinaRoscioli Hotels Group – Roma