Let me tell you a story:
We are three Americans traveling to Rome for the first time. Our flight was delayed over 17 hours, which meant instead of 9am we were arriving at the hotel around 2 am. Now, we didn't have cell service only wifi. We let them know we would be late and they said it would be a 20 euro late fee (we would claim this to the airline anyway, but still, we needed to get into the hotel. Well to get to the hotel our preorder ride cancelled on us at 1 am. So we took a black taxi (now we know black taxis are not regulated, take white ones!) and arrived at the hotel to a sleepy, but cheerful worker. As we got settled into the room, my cousin came to the scary realization that she left a bag in the taxi... With her passport. Thankfully she still had her wallet. Two people (and a wife) from this hotel somehow managed to track down the cab driver, meet him on the highway that night to get that darn bag back to us by to the next morning.
If that story alone doesn't inspire you to stay here: rooms were clean, staff was friendly, ac, free WiFi, and safe hotel.