2/10 Väldigt dåligt
john
16 jan. 2024
Gillade inte: Boendets skick och faciliteter
Totally pissed off
Spent night on 2nd of January after booking through hotels.com. Paid online with girlfriends credit card. Upon checking in , I was told I needed to provide a credit card for “incidentals” and got an alert via text that $164 charge was pending on my credit card. When I went on my app, I discovered I was charged 3x for the identical amount. I went downstairs and spoke with the front desk employee. That explained that “it sometimes happens” but should fall off within a day or 2. I requested she leave a message for the manager as I was going to be extremely displeased if it didn’t. The following morning during checkout I requested to speak with manager. She assured me that it should disappear within 3 or 4 days (yet it showed up within 60 seconds as being held on my phone app). Just went on my app and it’s Still showing pending 13 days later??? Don’t care whether the stay was great or poor, just shocked that my $ is still pending after being assured it would be handled!!!!
john
Bodde här 1 natt i januari 2024