Hotel Valentino Palace ***Dear Customer, we are sorry to receive this extremely low score which, as can be seen from the majority of our reviews, does not belong to us as our structure has all the services. First of all, all the bathrooms in the structure are of normal height and are all equipped and have everything you need to store your personal things and also have a lock, it was necessary to close the door.We continue to tell you that As can be seen from your booking it does not appear that you had breakfast included so before making the booking you could have entered it or what was communicated during check-in if you wanted to take advantage of breakfast you could choose whether to have an Italian breakfast or continental breakfast and then pay for it directly on site. His comment is very inappropriate because what you wrote is absolutely not truthful. The staff is ready to solve any problem and satisfy the most varied requests, also managing to communicate and provide all the necessary information to customers and in fact during your registration phase (check-in) the staff provided you with all the information (check-in - check-out, reception times, explanation of the tourist map, explanation of the keys, restaurant opening hours and much more).It is certainly not a staff problem if during explanations you are not attentive to what the staff tells you.And also you never communicated anything to the staff regarding what was written in the comment otherwise we would have provided you again with the information already left during check-in.Kind regards,Staff Hotel Valentino Palace ***