BAIT AND SWITCH PROPERTY - BEWARE
This property was booked, upon my arrival, I was informed that they “overbooked”, but would re-accommodate me in another property they owned. When I asked the property name they told me it would be the Hotel Espana. When I looked up the new accommodation, it had terrible reviews and was a 20 minute walk from Roman Terrace, they never offered to provide transportation. The front desk woman just said “oh yes it is a bit far to walk with your things.” I booked the Roman Terrace based on its proximity to Termini station. I declined the re-accommodation and asked for a receipt for my refund and was told I needed to contact Expedia. I also looked for new accommodation and found the Roman Terrace was listed for $402 USD (nearly 3x what I paid), when I asked about this, the front desk told me that it was a mistake and anyone who purchased that room, the hotel would be in the same predicament and would have to cancel their reservation.
When I called Expedia for a refund I was told they would have to contact the hotel, even though the hotel sent me an email right before my arrival via Expedia’s interface saying they overbooked and would find me alternate (equivalent) accommodation. I was given the run around and the hotel said I attempted to “change or cancel” my reservation in person.
The Roman terrace regularly sells a room only to bait and switch tired travelers at the last minute hoping out of desperation you will fall for it - BEWARE.